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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: Ivan markic on March 02, 2013, 12:38:56 AM

Title: anti theft problem
Post by: Ivan markic on March 02, 2013, 12:38:56 AM

Hi
I had installed anti theft on mobile, I replaced SIM card and entered pin. Then I returned my original SIM card but the previous phone number was saved in remote control on Internet. I re-installed avast but now I can't add my device on "devices". What's the problem? Last time it was very simple but now when I click on Add device - android, it shows me the download page, but I already have installed avast on computer and mobile phone.

Title: Re: anti theft problem
Post by: binhvirile on March 02, 2013, 02:39:19 AM

Hi,

Try unpair your device and the avast! account. It is the communication issue.

Binh

Title: Re: anti theft problem
Post by: Ivan markic on March 02, 2013, 06:15:47 PM

I did that and problem is still there. Now I have 0 devices and when I want to add new device, select android I have been redirected to avast download page. I dont understand what is the problem.
Thanks

Title: Re: anti theft problem
Post by: binhvirile on March 03, 2013, 02:40:15 AM

Hi,

By default, clicking at the Add new devices will open download page. You don't need to add a new device, since the app will do it automatically as soon as you install it.

Please reinstall both AMS & Anti-Theft and check if it helps.

Binh

Title: Re: anti theft problem
Post by: Ivan markic on March 07, 2013, 04:21:49 PM

That helped.
Thanks! ;)

Title: Re: anti theft problem
Post by: binhvirile on March 09, 2013, 10:14:57 AM

You're welcome :).