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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: alisonette on March 02, 2013, 07:45:54 AM

Title: Avast 8 Update causes BSOD in WinXP
Post by: alisonette on March 02, 2013, 07:45:54 AM
Hi, I updated to Avast 8 and it's now causing a BSOD on start-up. The error says it's a "Page fault in non paged area" which I've never seen before. It's definitely Avast, as I can work in Safe Mode and after uninstalling and using aswclear.exe my system was fine, but reinstalling Avast 8.0.1482 clean has caused the same error. It didn't prompt for a restart on the clean install, but the moment I attempted to open something the BSOD occurred and then again on restart.

I'm running Win XP Pro SP3 and had no problems with Avast 7. Any ideas?
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: by_wan26 on March 02, 2013, 08:13:22 AM
I had the same problem yesterday, but my operating system is Windows 7. You can refer to my post: http://forum.avast.com/index.php?topic=116391.0

What you can do is submit the minidump files to avast either through their FTP server or support ticket or both.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: by_wan26 on March 02, 2013, 08:17:20 AM
FYI, I used windows explorer and support ticket to send them the minidump zip files.

However, they still have not replied back to me yet.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: ddalbiez on March 02, 2013, 03:59:32 PM
Same problem here with XP PRO SP3. Had to reinstall Avast 7. Avast 8 is definitely bugged
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: SectorGZ on March 02, 2013, 04:40:38 PM
Same here .. I posted in http://forum.avast.com/index.php?topic=116504.0 (http://forum.avast.com/index.php?topic=116504.0)

I'm back on Avast 7 Anitvirus Pro and all is working just as it should.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: mhowl83651 on March 02, 2013, 09:51:41 PM
I too got the BSOD that showed Page_Fault_In_Nonpaged_Area after updating to version 8. I uninstalled Avast completely and did a fresh install but still got the same BSOD. I finally gave up and just installed AVG instead. I hope they get this issue fixed as I really like Avast and have been using for several years. I'm running Win XP Pro SP3 and have no problems up until this point.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: Para-Noid on March 02, 2013, 09:54:27 PM
Give avast some time. After all they have a ton of mini-dumps to go through.
I'm quite sure there will be a fix soon.  :)
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: ddalbiez on March 02, 2013, 09:55:39 PM
FYI, I used windows explorer and support ticket to send them the minidump zip files.

However, they still have not replied back to me yet.
I uploaded 7 minidumps, but did not open a problem ticket.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: GetomA-vast_ on March 03, 2013, 01:11:12 AM
I too got the BSOD that showed Page_Fault_In_Nonpaged_Area after updating to version 8. I uninstalled Avast completely and did a fresh install but still got the same BSOD. I finally gave up and just installed AVG instead. I hope they get this issue fixed as I really like Avast and have been using for several years. I'm running Win XP Pro SP3 and have no problems up until this point.

I have the same problem and had Zone Alarm as my Firewall, I managed to uninstall Zone Alarm after several attempts and numerous BSOD. This seems to have solved the problem for now and I am using XP Firewall for now. Wont use Avast Firewall until stability is constant over a week.
Good luck and keep posting.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: SectorGZ on March 03, 2013, 01:45:44 AM
I have the same problem and had Zone Alarm as my Firewall, I managed to uninstall Zone Alarm after several attempts and numerous BSOD. This seems to have solved the problem for now and I am using XP Firewall for now. Wont use Avast Firewall until stability is constant over a week.
Good luck and keep posting.

I also run ZoneAlarm Pro version: 11.0.000.057

I do not want to uninstall this as I have been using ZoneAlarm for years and I am VERY happy with it. In fact I just renewed this subscription and I certainly don't want to waste the money on this purchase also.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: alfa0 on March 03, 2013, 03:47:17 AM
Hi,

Long time user of AVAST Free.   Just upgraded to V8. Gives BSOD when loading OS.

Only option uninstall AVAST!!  Major bug here!!
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: jefferson sant on March 03, 2013, 04:03:18 AM
 BSOD caused by aswSP.SYS 

http://forum.avast.com/index.php?topic=64953.0
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: jeremywduncan@gmail.com on March 03, 2013, 04:13:11 AM
BSOD caused by aswSP.SYS 

http://forum.avast.com/index.php?topic=64953.0

Jeff you keep posting this, but that patch is only for Avast 7.... it doesn't work in 8. Those posts are from 2010!
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: jefferson sant on March 03, 2013, 04:16:22 AM
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1061


send kurtin@avast.com 

I need to go to sleep now  :)
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: alfa0 on March 03, 2013, 08:32:10 AM
Hi,

Have used AVAST for years. 

 Updated AVAST to v8 with updater, blue screen. Uninstalled AVAST, downloaded fresh, reinstalled,
blue screen.

Have zone alarm installed. Have had to go back to AVIRA!!

Await a FIX!
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: ddalbiez on March 03, 2013, 08:53:32 AM
I have Zonealarm as well and got this BSOD issue with Avast 8. And I don't want to get rid if Zonealarm. Can others with the BSOD issue on XP confirm or not that they use Zonealarm?
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: Amph on March 03, 2013, 09:49:16 AM
In my own pc, WINXP Pro with PCTools Firewalls Plus, Avast 8 goes fine. This morning I've updated Avast v8 in a pc with WINXP Home with Zone Alarm and got BSOD. I'm going to investigate further looking into the dump file but indeed Zone Alarm and its True Vector seems to be the major candidate.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: Asyn on March 03, 2013, 09:55:24 AM
Can others with the BSOD issue on XP confirm or not that they use Zonealarm?

I can confirm that it works without ZA.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: ddalbiez on March 03, 2013, 11:22:49 AM
Can others with the BSOD issue on XP confirm or not that they use Zonealarm?

I can confirm that it works without ZA.
And it works with Zonealarm and Avast 7. So the avast 8 upgrade seems to have a problem. I opened a ticket with the Avast help desk mentioning this possible incompatibility.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: SectorGZ on March 03, 2013, 01:02:12 PM
I agree ... ZoneAlarm, latest version, works perfectly with Avast 7. When installing Avast 8 was when I seen all my issues. Hopefully it can be resolved if it is a ZoneAlarm conflict of memory usage.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: ddalbiez on March 03, 2013, 03:23:03 PM
Just got an answer from the Avast help desk asking me to do a clean-up in safe mode and a clean install, which I already did yesterday and did not silve the issue
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: iainmac66 on March 03, 2013, 08:42:54 PM
Similar story here. Avast 8 prevents boot in XP SP3.
No Zone Alarm, never used it.
Do have AMD chipset.

Can get back to 7.0.1474 from system restore.
All works fine until switch off.
Then the next boot fails again - very strange. Is Avast "corrupting" something in the windows boot files?

Trust we will not get "XP is too old to support" from Avast. Can accept a bug on a on operating system, but so many still using, we do expect a fix.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: ddalbiez on March 03, 2013, 08:48:02 PM
Similar story here. Avast 8 prevents boot in XP SP3.
No Zone Alarm, never used it.
Do have AMD chipset.

Can get back to 7.0.1474 from system restore.
All works fine until switch off.
Then the next boot fails again - very strange. Is Avast "corrupting" something in the windows boot files?

Trust we will not get "XP is too old to support" from Avast. Can accept a bug on a on operating system, but so many still using, we do expect a fix.
I suggest you do a clean install of Avast 7:
-download the avast cleaning tool
-download Avast 7, e.g. from oldapps.com
-boot in safe mode, uninstall Avast using their cleaning tool
-reboot in normal mode
-install Avast 7
Did this solve your problem?
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: Amph on March 04, 2013, 10:33:08 AM
Uninstalling ZA made the trick. Avast 8 works fine again with no BSOD (in a WinXP Home + AMD chipset)
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: SectorGZ on March 04, 2013, 01:22:06 PM
I much rather get another AV program than go without ZoneAlarm to be honest. I have made too many configuration changes to the Firewall (ZoneAlarm) to start over with another FW program. Hopefully Avast can find how these 2 programs can work together rather than making us choose which one to install. Avast 7 works perfectly with ZoneAlarm.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: art13 on March 04, 2013, 03:18:19 PM
BSOD on  four pc's running XP sp3 x86 and Zonealarm firewall.

Uninstalling Zonealarm seems to solve the problem.

Also no problem on pc running on Win7 x64 without Zonealarm.

Hope a solution wil be found soon, like to keep Zonealarm free firewall as well as Avast antivirus free

Art
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: iainmac66 on March 04, 2013, 07:34:59 PM
Unfortunately, ddalbiez suggestion does not work for me.
Uninstall using aswclear.exe in safe mode appears to remove avast.
Re-install version 7, all appears to work, free licence is back in place (with auto-updates).
Runs fine.
Switch off. Re-boot, still fine.
Re-boot next day and get BSOD again.

Can Avast somehow be affecting windows boot? Very strange.

Next step is ditch avast completely, use AVG, see what happens.



Similar story here. Avast 8 prevents boot in XP SP3.
No Zone Alarm, never used it.
Do have AMD chipset.

Can get back to 7.0.1474 from system restore.
All works fine until switch off.
Then the next boot fails again - very strange. Is Avast "corrupting" something in the windows boot files?

Trust we will not get "XP is too old to support" from Avast. Can accept a bug on a on operating system, but so many still using, we do expect a fix.
I suggest you do a clean install of Avast 7:
-download the avast cleaning tool
-download Avast 7, e.g. from oldapps.com
-boot in safe mode, uninstall Avast using their cleaning tool
-reboot in normal mode
-install Avast 7
Did this solve your problem?
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: GetomA-vast_ on March 04, 2013, 10:47:50 PM
Uninstalling ZA made the trick. Avast 8 works fine again with no BSOD (in a WinXP Home + AMD chipset)

Identical for me, Zone Alarm firewall uninstalled, now Avast V8 functioning, (MY Specs: Win XP, SP 3, AMD Athlon 64)
I have enabled Windows Firewall and hope it is up to the task, security updates for XP are up to date.
Can any one suggest a Strong Firewall that does not conflict with Avast V8
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: Asyn on March 04, 2013, 10:52:56 PM
Can any one suggest a Strong Firewall that does not conflict with Avast V8

CIS, OA, Outpost, etc... (Search the forum..!! ;))
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: karlwb on March 05, 2013, 09:39:39 PM
Just updated my Win XP SP3 machine (running Zone-Alarm firewall) to Avast! 8.0.1482 and got continuous BSOD and restart after installation.

I got it to load the 'last known good' configuration to boot in to Windows. I downloaded the ZA clean.exe utility to remove Zone-Alarm and rebooted. Then I used aswclear.exe to remove whatever Avast! had installed. Reboot again.

Downloaded a fresh copy of Avast! 8.0.1482 and installed that and rebooted again - all appears to be working normally, just minus the Zone-Alarm...

It does appear that there is some sort of incomparability between Zone-Alarm and Avast! so you have to go with one or the other at the moment until a patched version of one or the other is released.

Personally I'd rather my anti-virus was up to date and remove Zone-Alarm as I can run with XP firewall on the PC for the moment, although I would like ZA back at some point.

Karl
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: waking on March 06, 2013, 01:17:29 AM

Personally I'd rather my anti-virus was up to date and remove Zone-Alarm as I can run with XP firewall on the PC for the moment, although I would like ZA back at some point.

Karl

Just a caveat, in case you aren't aware of it: The firewall in XP protects incoming traffic only. It is not a 2-way firewall, which will guard against unauthorized outgoing traffic as well. That capability was added to the Windows firewall starting with Vista.

So if you are going to be without ZA for some tine, it may be prudent to give one of the other free 2-way firewalls a try.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: Sandoz on March 06, 2013, 06:02:20 AM
Hello,

I was wondering if anyone has had any freeze up when trying to run a scan?

I updated to Avast 8, I tried to run a quick scan on my computer. As soon as I selected the scan button, my computer would lock up.
I had to do a hard shut down.
It seems to boot up OK, but when I tried to run a scan again, it froze immediately. This occurred multiple times until I decided to stop because I felt a head explosion coming on if I continued.  :o

I noticed another update came through, but I have been trying to work so I haven't tried to do another scan since yesterday.

I noticed a lot of people using Windows XP like myself were having freeze up issues. Anyone having it if trying to run a scan?

Thank you for any information.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: karlwb on March 06, 2013, 09:02:11 AM

Personally I'd rather my anti-virus was up to date and remove Zone-Alarm as I can run with XP firewall on the PC for the moment, although I would like ZA back at some point.

Karl

Just a caveat, in case you aren't aware of it: The firewall in XP protects incoming traffic only. It is not a 2-way firewall, which will guard against unauthorized outgoing traffic as well. That capability was added to the Windows firewall starting with Vista.

So if you are going to be without ZA for some tine, it may be prudent to give one of the other free 2-way firewalls a try.

Hi,

Thank you for the information. I did know about XP inbound only fire-wall however I am just hoping that this apparent incomparability is resolved fairly quickly so I can re-install Zone-Alarm, although I will have a look at the other options just in case it's not...

Regards

Karl
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: waking on March 06, 2013, 09:20:00 AM
In addition to those mentioned by Asyn, you may also check out Privatefirewall:
http://www.privacyware.com/personal_firewall.html

Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: BillRubin on March 07, 2013, 10:58:32 PM
I also was hit by the dreaded BSOD on my main machine running XP Pro SP3 and Zone Alarm (free edition). In my configuration, it caused reboot upon login, making my machine useless. Was able to uninstall Avast in safe mode, making the problem go away.

I was a very happy user of Avast for about 5 years, and am disappointed that Version 8 crashes my machine. I would really have wanted to just install Avast 7, but could not find it anywhere on the web. I also didn't want to remove ZA, since I've been happy with it for 10 years. So I reluctantly searched for a new antivirus. Currently running ZA antivirus. Seems to work fine.

Why can't Avast make Version 7 available for the many folks in my situation?

Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: Charyb on March 07, 2013, 11:00:52 PM
I also was hit by the dreaded BSOD on my main machine running XP Pro SP3 and Zone Alarm (free edition). In my configuration, it caused reboot upon login, making my machine useless. Was able to uninstall Avast in safe mode, making the problem go away.

I was a very happy user of Avast for about 5 years, and am disappointed that Version 8 crashes my machine. I would really have wanted to just install Avast 7, but could not find it anywhere on the web. I also didn't want to remove ZA, since I've been happy with it for 10 years. So I reluctantly searched for a new antivirus. Currently running ZA antivirus. Seems to work fine.

Why can't Avast make Version 7 available for the many folks in my situation?
Have you installed 8.0.1483 which is supposed to solve this issue with Zone Alarm?

http://forum.avast.com/index.php?topic=117113.0
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: davexnet on March 08, 2013, 03:35:30 AM
Also,  version 7 is here:
http://forum.avast.com/index.php?topic=117079.msg907455#msg907455
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: True Indian on March 08, 2013, 04:01:37 AM
fix released: http://forum.avast.com/index.php?topic=117113.0
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: pascal1947 on March 10, 2013, 12:24:15 AM
It is with the deepest regret that I must say good-bye to Avast.  I have removed it from my machine and replaced it with AVG.
But, fear not, there may come a time that I return to look at Avast once again.  Who is to say that AVG might someday stupidly
inflict an inadequately tested version of its software upon its loyal user community, causing repeated BSOD failures and sending
them scampering to their competition.  They might even adopt the cavalier attitude, that it is the users own fault for using software
such as ZoneAlarm.
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: waking on March 10, 2013, 12:40:31 AM
It is with the deepest regret that I must say good-bye to Avast.  I have removed it from my machine and replaced it with AVG. ...
They might even adopt the cavalier attitude, that it is the users own fault for using software
such as ZoneAlarm.

Are we to understand from this that the recent update 1483 which fixed issues with ZoneAlarm didn't
help in your case?

AVAST 8 Program update! (8.0.1483)
on: March 07, 2013, 08:38:16 AM
http://forum.avast.com/index.php?topic=117113.0

"List of changes
 *  Fixed issue with ZoneAlarm
 ... "
Title: Re: Avast 8 Update causes BSOD in WinXP
Post by: art13 on March 10, 2013, 07:03:49 PM
Looks like update 8.0.1483 solved the problems for me. Four pc's (xp sp3) now running Avast 8 free and zonealarm free. Two hung the second bootup after installing 8.0.1483 (without bsod) but after a hard reset seem fine now.

Art