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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ululator on March 02, 2013, 03:50:45 PM

Title: Crash after v. 8 update
Post by: ululator on March 02, 2013, 03:50:45 PM

My computer wouldn’t restart after installing the Avast v. 8.0.1482 update.  I’ve tried updating three times, once through the program, once through Avast’s website – I even ran Avast’s Uninstall utility in Safe Mode & started over from scratch.  But each time, my computer froze at restart.  I finally had to unplug, then run System Restore to get it up & running.  I have the Avast Free Edition v. 7.0.1482 & Vista-64 Home Premium.

I’ve used Avast for years & generally like it – EXCEPT for these problems with updates.  I’ve had similar problems with previous updates, & judging from what I’ve seen in the forum, I’m not alone.

I guess it’s time top start researching alternatives.

Title: Re: Crash after v. 8 update
Post by: ddalbiez on March 02, 2013, 03:54:09 PM

BSOD on XP SP3. Had to uninstall V8 in safe mode and reinstall V7(http://www.oldapps.com/avast_antivirus.php).
Avast 8 does not seem ready for release!

Title: Re: Crash after v. 8 update
Post by: XeniTank on March 02, 2013, 04:22:56 PM

Quote from: ddalbiez on March 02, 2013, 03:54:09 PM

BSOD on XP SP3. Had to uninstall V8 in safe mode and reinstall V7(http://www.oldapps.com/avast_antivirus.php).
Avast 8 does not seem ready for release!

Thx for the link. I've searched for the 7 version because 8 doesn't work. I don't trust Avira just deleted it.

Title: Re: Crash after v. 8 update
Post by: true indian on March 02, 2013, 04:25:21 PM

please upload all minidumps from : C:\windows\minidumps

to ftp.avast.com/incoming and dont forget to give the dumps a unique name and post the name here on next reply...avast team will check the dumps and try to resolve the BSOD's

this should help: http://forum.avast.com/index.php?topic=93544.msg904257#msg904257

Title: Re: Crash after v. 8 update
Post by: ululator on March 02, 2013, 05:38:33 PM

That folder is empty – probably because I had to run System Restore (& I really don’t want to reinstall v. 8 again, to produce a crash/crash results!)

Title: Re: Crash after v. 8 update
Post by: mjmmbo on March 02, 2013, 07:51:28 PM

I'm having big problems with this version. I have been running Avast for at least five years.

I updated to version 8 on WinXP, and at first the computer would run, but I would go to start Firefox or IE and the computer would just reboot instantly.

I then completely removed Avast with the aswclear utility and reinstalled. Then it would reboot as soon as windows started. I removed Avast in safe mode and installed something else for now. I didn't get any minidumps at all.

The main software I have running at boot is Zonealarm Free, AMD Catalyst and a TP-Link USB Printer controller.

Title: Re: Crash after v. 8 update
Post by: hake on March 02, 2013, 08:04:12 PM

I found that on restarting after installing v8 over v7 that it helps to leave the system for five minutes or so after startup, say enough time to have a cup of tea, before logging on to Windows.

If you halt the system because you think it is hanging and then restart it, Avast will probably misbehave thereafter.  Whatever niggles I have with v8, it can run and function properly.

I use Windows XP SP3 and intend to persist with Avast 7.0.1474 for a little while longer.

Title: Re: Crash after v. 8 update
Post by: Para-Noid on March 02, 2013, 08:14:09 PM

Quote from: ddalbiez on March 02, 2013, 03:54:09 PM

Avast 8 does not seem ready for release!

v8.0 is quite ready for release.
Try a clean install.
Download the proper version.
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe
http://files.avast.com/iavs5x/avast_premier_antivirus_setup.exe
From safe mode use aswClear - http://files.avast.com/test5beta/aswclear.exe
Run the uninstall utility for each version of avast you have/had.
Reboot.
Install v8.0
Reboot

Title: Re: Crash after v. 8 update
Post by: ululator on March 02, 2013, 09:39:48 PM

Para-Noid:  I already went through those exact steps (on my third attempt to update to v. 8.)  So far, the only thing that’s resolved the crash problem has been to return to Avast Free 7.0.1474.

Title: Re: Crash after v. 8 update
Post by: ddalbiez on March 02, 2013, 09:42:52 PM

Quote from: Para-Noid on March 02, 2013, 08:14:09 PM

Quote from: ddalbiez on March 02, 2013, 03:54:09 PM

Avast 8 does not seem ready for release!

v8.0 is quite ready for release.
Try a clean install.
Download the proper version.
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe
http://files.avast.com/iavs5x/avast_premier_antivirus_setup.exe
From safe mode use aswClear - http://files.avast.com/test5beta/aswclear.exe
Run the uninstall utility for each version of avast you have/had.
Reboot.
Install v8.0
Reboot

Did that. And BSOD! Several users experienced exactly the same issue on XP SP3.
Hence my statement: Avast 8 does not seem ready for release! In other words, it was not properly tested on all supported configurations.