Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: COMPUTIAC on March 02, 2013, 08:01:46 PM

Title: Mail and Web Shield not working
Post by: COMPUTIAC on March 02, 2013, 08:01:46 PM

Avast 8, since Friday 8:30am

After doing a repair of Avast, the web or mail shields do not scan anything at all.

I did a repair again this morning but with no difference.

Should I remove Avast and then do a clean install ?  or is there another fix for this ?

Thank's

Title: Re: Mail and Web Shield not working
Post by: Para-Noid on March 02, 2013, 08:06:34 PM

What anti-virus did you have prior to v8.0?
Have you tried a repair from safe mode?
If you decide to do a clean install from safe mode use aswClear - http://files.avast.com/test5beta/aswclear.exe  :)

Title: Re: Mail and Web Shield not working
Post by: COMPUTIAC on March 02, 2013, 08:09:16 PM

I had Avast 7.

No, I did not try a repair from safe mode.

What is your suggestion ?

Title: Re: Mail and Web Shield not working
Post by: COMPUTIAC on March 02, 2013, 08:47:41 PM

Did a repair from safe mode and upon restarting Avast failed, it was totally shut down and there was no way to restart it at all.

I had to restart the machine again and do another repair in normal mode to finally get it working again.

Just a warning to others, Do Not attempt a repair from "Safe Mode"

All shields are working fine so far for now.

Title: Re: Mail and Web Shield not working
Post by: Para-Noid on March 02, 2013, 08:58:16 PM

Quote from: COMPUTIAC on March 02, 2013, 08:47:41 PM

1)Just a warning to others, Do Not attempt a repair from "Safe Mode"
2)  All shields are working fine so far for now.

.
1) Doing a repair from safe mode worked for me during beta testing.  8)
    Underlining is a bit over the top. If it works, it works.  :)
2)  Glad you have avast up and running.  :)

One more thing...it helps us a lot if you would provide more info.
OS? Other security software?

Title: Re: Mail and Web Shield not working
Post by: COMPUTIAC on March 02, 2013, 09:02:26 PM

How do I enter more info.

I looked in the profile section and did not find anywhere to enter it.

Thank's

Title: Re: Mail and Web Shield not working
Post by: Para-Noid on March 02, 2013, 09:06:39 PM

Just add the particulars in you posts until you get twenty posts. Then you will be able to create your signature.
Please don't post just to post, make your posts worthwhile.  :)

Title: Re: Mail and Web Shield not working
Post by: Para-Noid on March 02, 2013, 09:35:36 PM

Your OP in this thread is/was a worthwhile post.
I just wished I could have helped a little better.
At least your avast is up and running.  8)