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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Black_Sirrah239 on March 02, 2013, 10:13:18 PM

Title: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: Black_Sirrah239 on March 02, 2013, 10:13:18 PM
This morning I decided to update avast! To version 8. After it asked me to reboot, I did so, but to my demise when I tried to open avast!, it just closes again. Chrome takes forever to load pages even though it is fast on my tablet, my desktop gadgets continuously crash and whenever I log in the avast! Screensaver starts. It appears skype also has stopped working.
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: essexboy on March 02, 2013, 10:20:53 PM
Lets reinstall Avast

Download aswClear (http://files.avast.com/files/eng/aswclear.exe) to your Desktop.
Download the correct version of Avast 
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Disconnect from the net
Uninstall Avast via control panel

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Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: Black_Sirrah239 on March 03, 2013, 12:24:08 AM
Worked great, but now it seems I can't connect to any webpages

[EDIT] it has something to do with the web shield, when I disable it chrome works fine
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: essexboy on March 03, 2013, 01:14:03 PM
What is your firewall ?  As that may be blocking webshield from accessing the net, that in turn will stop any net connection
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: Black_Sirrah239 on March 03, 2013, 11:33:51 PM
I use ZoneAlarm free firewall but it asks me what to allow and deny internet/access to trusted areas/logging keys and I allowed avast! to do what it asked permission for.
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: essexboy on March 03, 2013, 11:41:03 PM
Open zone Alarm and remove all references to Avast
Reboot and you should get the requests to connect for all Avast files
Allow that then try with webshield active
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: Black_Sirrah239 on March 04, 2013, 06:37:50 AM
Removed the following:
avast! Antivirus
avast! Antivirus Bug Report
avast! Antivirus Removal Tool
avast! Antivirus Update
avast! Antivirus Update
avast! Antivirus Update
avast! Antivirus Update
avast! Antivirus Emergency Update
avast! firewall service
avast! Offer Installation Tool
avast! RegSvr
avast! Screen Saver stub
avast! Service

Rebooting now, hope it works :D

[Edit] nope, made it worse. Completely denies my computer access to the internet, when I turn the shield off, works fine. At least earlier I could access skype and games, now it thinks that my router is not connected to the internet. Stopped the web shield for now so I can still access the internet
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: essexboy on March 04, 2013, 03:19:35 PM
OK as a test could you download a fresh copy of Zone Alarm
Uninstall Zone Alarm
Does access to the net return ?

If so reinstall Zone Alarm do you still have net access
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: Black_Sirrah239 on March 05, 2013, 12:08:22 AM
Appears to be working great again! Thanks!
Title: Re: Avast! 7 Internet Security update to Avast! 8 breaking my computer (Win 7)
Post by: essexboy on March 05, 2013, 04:27:35 PM
Grand I have been noticing some conflicts with ZA in the current version ...  Although the last time was when Avast was at 4.8  ;D