Avast WEBforum

Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: arrk.iocs on March 04, 2013, 11:34:57 AM

Title: Server crashes once Avast runs Quick or full scan
Post by: arrk.iocs on March 04, 2013, 11:34:57 AM

Hi,

Avast crashes our Production Windows 2008 server when its runs Quick or Full scan.

The CPU utilization reaches 100% during this time & server crashes

We have already raised a support ticket(Ticket ID : - SIO-666524) & nobody from avast is interested in looking into this issue.

Can someone from Avast support look into this after reading this post on forum.

Please its really urgent which is hampering our production server or otherwise we need to Drop out Avast & go for another Product.

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: Asyn on March 04, 2013, 11:42:05 AM

I reported your problem/topic, hopefully you'll get some help asap.

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: arrk.iocs on March 04, 2013, 11:45:46 AM

Is this post only for assurance or surely you think we will get help from Avast.

Waiting for your response

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: Asyn on March 04, 2013, 11:54:39 AM

Quote from: arrk.iocs on March 04, 2013, 11:45:46 AM

Is this post only for assurance or surely you think we will get help from Avast.

Waiting for your response

Sorry, I can only report it to the team. Can't promise anything.

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: arrk.iocs on March 05, 2013, 10:08:03 AM

Still nobody from Avast support has contacted us.

I really dont understand what type of Support does Avast provides really worst :-[

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: Avosec-UK on March 05, 2013, 01:58:28 PM

Quote from: arrk.iocs on March 04, 2013, 11:34:57 AM

Hi,

Avast crashes our Production Windows 2008 server when its runs Quick or Full scan.

The CPU utilization reaches 100% during this time & server crashes

We have already raised a support ticket(Ticket ID : - SIO-666524) & nobody from avast is interested in looking into this issue.

Can someone from Avast support look into this after reading this post on forum.

Please its really urgent which is hampering our production server or otherwise we need to Drop out Avast & go for another Product.

Do you have any mapped network drives on the server in question? Do you know if the server crashes with BSOD?

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: arrk.iocs on March 06, 2013, 02:29:44 PM

Yes its the local drive of my PC which is mapped.

But its getting mapped from lon time & we didnt find such issues earliar.

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: arrk.iocs on March 06, 2013, 02:31:12 PM

Can we have support via Ticket ID : - SIO-666524 which is already raised

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: Avosec-UK on March 06, 2013, 02:43:03 PM

Quote from: arrk.iocs on March 06, 2013, 02:29:44 PM

Yes its the local drive of my PC which is mapped.

But its getting mapped from lon time & we didnt find such issues earliar.

Anything in the event logs?

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: arrk.iocs on March 07, 2013, 10:44:23 AM

No we dont get anything in Event logs.

The problem is we have a scheduled daily quick scan at 4.00GMT & we noticed that server  crashes at that time due to CPU utilization reaching 100%.

After that we tried to manually run the quick scan & we saw the same result.

Can you let us know what may be the cause?

Regards
Vivek Darji

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: avdoc on March 13, 2013, 07:20:34 PM

I have the same issue on Windows Server 2003. Two machines crashes continuously few minutes after OS boot. These are last two Windows 2003 Servers in our environment but they cannot be upgraded. No problems on Windows 2008, nor 2012. Of course both of Windows 2003 Servers works stable after Avast deinstalation. Product: Avast Endpoint Protection Plus with Enterprise Administration console.

Title: Re: Server crashes once Avast runs Quick or full scan
Post by: sbaker on April 26, 2013, 08:04:03 PM

Any update on this? I am having the same issue and trying to get through support but no luck.