Avast WEBforum

Other => Viruses and worms => Topic started by: helpmypc! on March 04, 2013, 06:02:14 PM

Title: Annoying chitka pop up ads!
Post by: helpmypc! on March 04, 2013, 06:02:14 PM
I'm getting these chitka pop up ads at the bottom of my screen frequently. I have malware bytes anti virus installed but it doesn't seem to find the problem. I'm also being redirected alot! Does anyone know what I can do to fix this? Thank you!
Title: Re: Annoying chitka pop up ads!
Post by: Asyn on March 04, 2013, 06:05:01 PM
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 04, 2013, 07:20:10 PM
Here are these logs so far still waiting on OTL to finish

# AdwCleaner v2.113 - Logfile created 03/04/2013 at 12:51:34
# Updated 23/02/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Chelea - CHELEA-HP
# Boot Mode : Normal
# Running from : C:\Users\Chelea\Desktop\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[OK] Registry is clean.

-\\ Mozilla Firefox v19.0 (en-US)

File : C:\Users\Chelea\AppData\Roaming\Mozilla\Firefox\Profiles\jis55shc.default\prefs.js

[OK] File is clean.

File : C:\Users\Tech\AppData\Roaming\Mozilla\Firefox\Profiles\uabbvgun.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v25.0.1364.97

File : C:\Users\Chelea\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [5466 octets] - [04/03/2013 12:09:57]
AdwCleaner[R2].txt - [987 octets] - [04/03/2013 12:51:34]
AdwCleaner[S1].txt - [5572 octets] - [04/03/2013 12:11:14]

########## EOF - C:\AdwCleaner[R2].txt - [1106 octets] ##########

Protection: Enabled

3/4/2013 12:40:07 PM
mbam-log-2013-03-04 (12-40-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 231164
Time elapsed: 3 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
Title: Re: Annoying chitka pop up ads!
Post by: Asyn on March 04, 2013, 07:24:40 PM
Please use the attach function of the forum for your next logs..!!!
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 04, 2013, 07:37:03 PM
Here is the OTL log
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 04, 2013, 07:40:56 PM
extras
Title: Re: Annoying chitka pop up ads!
Post by: essexboy on March 04, 2013, 07:44:47 PM
Could you run aswMBR as well please

Download aswMBR.exe (http://public.avast.com/~gmerek/aswMBR.exe) ( 4.5mb ) to your desktop.
 Double click the aswMBR.exe to run it  Click the "Scan" button to start scan 

(http://i1224.photobucket.com/albums/ee362/Essexboy3/aswMBR%20shots/aswMBRScan.gif)


On completion of the scan click save log, save it to your desktop and post in your next reply
Title: Re: Annoying chitka pop up ads!
Post by: essexboy on March 04, 2013, 07:50:42 PM
Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
Code: [Select]
:OTL
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://search.entru.com/?s=21982
IE - HKU\S-1-5-21-1336136004-3829459891-4045763697-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://search.entru.com/?s=21982
FF - prefs.js..extensions.enabledAddons: %7Bfe0258ab-4f74-43a1-8781-bcdf340f9ee9%7D:2.6.4
FF - prefs.js..extensions.enabledAddons: %7Bb1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1%7D:0.87
O3 - HKU\S-1-5-21-1336136004-3829459891-4045763697-1000\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O4 - HKU\S-1-5-21-1336136004-3829459891-4045763697-1000..\Run: [fsm] File not found

:Files
C:\Program Files (x86)\Mozilla Firefox\plugins\npvsharetvplg.dll

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 04, 2013, 08:00:13 PM
asw
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 04, 2013, 08:22:19 PM
run fix
Title: Re: Annoying chitka pop up ads!
Post by: essexboy on March 04, 2013, 08:30:08 PM
Have the popups disappeared ?
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 04, 2013, 08:33:53 PM
I think they have, i've just been surfing to different websites to make sure. I really appreciate your help! I had been having this problem for months. Thanks you so much!! You are the best :)
Title: Re: Annoying chitka pop up ads!
Post by: essexboy on March 04, 2013, 08:37:49 PM
As soon as you are happy let me know and I will tidy up
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 05, 2013, 07:57:30 PM
It seems the ads have disappeared, what are the next steps?
Title: Re: Annoying chitka pop up ads!
Post by: essexboy on March 05, 2013, 08:04:11 PM
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:


Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change thatClear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
(https://dl.dropbox.com/u/73555776/disc%20clean.JPG)


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/) and this article (http://www.nbcnews.com/technology/technolog/us-warns-java-software-security-concerns-escalate-1B7938755).
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser (http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/))

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Malwarebytes (http://www.malwarebytes.org/mbam-download.php).

Update and run weekly to keep your system clean

Download and install FileHippo update checker (http://www.filehippo.com/updatechecker/) and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport  (http://www.trusteer.com/Products/Trusteer-Rapport-for-Online-Banking)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ? (http://www.geekstogo.com/forum/topic/225044-preventing-malware-and-safe-computing/)Keep safe  :wave:
Title: Re: Annoying chitka pop up ads!
Post by: helpmypc! on March 05, 2013, 08:47:48 PM
I have followed all instructions listed and will install the new programs for protection. I'll check back tomorrow if I have any issues. Thanks!  :)
Title: Re: Annoying chitka pop up ads!
Post by: essexboy on March 05, 2013, 08:50:39 PM
My pleasure  ;D
Title: Re: Annoying chitka pop up ads!
Post by: bonzodogr on March 12, 2013, 02:50:51 PM
Not sure why my post re chitka annoying popups isn't listed on the forum.  I ran the OTL exe, sent my .txt files in and got a message acknowledging that I had submitted twice, but don't see my submission anywhere.
Title: Re: Annoying chitka pop up ads!
Post by: Asyn on March 12, 2013, 02:51:49 PM
Quote from: bonzodogr on March 12, 2013, 02:50:51 PM
Not sure why my post re chitka annoying popups isn't listed on the forum.  I ran the OTL exe, sent my .txt files in and got a message acknowledging that I had submitted twice, but don't see my submission anywhere.

Please start a new topic. Thanks.