Avast WEBforum

Other => General Topics => Topic started by: rboroff on March 04, 2013, 09:33:36 PM

Title: 800 NUMBER FOR AVAST AND THUNDERBIRD PROBLEMS
Post by: rboroff on March 04, 2013, 09:33:36 PM

Hi,

I am having a problem with Avast and Thunderbird so called an 800 number that was advertised in a Google search for support.

The responder told me the problem is unsolvable, which I do not believe, and to uninstall Avast.  He then recommended a Microsoft product.

Is the 800 number a front for a Microsoft office playing dirty tricks on the competition???

Thank you

Richard Boroff

Title: Re: 800 NUMBER FOR AVAST AND THUNDERBIRD PROBLEMS
Post by: DavidR on March 04, 2013, 10:12:48 PM

I honestly don't know as you didn't mention the number, but it would be unusual for avast 3rd party support to recommend using another product. There have been some bad experiences with 3rd party support but not in this way, some have had them try to sell them a support service indicating the problem isn't covered in the free support.

So that said I feel you are better off using the forums to resolve the problem as in your second topic, http://forum.avast.com/index.php?topic=116783.0 (http://forum.avast.com/index.php?topic=116783.0).

Title: Re: 800 NUMBER FOR AVAST AND THUNDERBIRD PROBLEMS
Post by: rboroff on March 04, 2013, 10:40:22 PM

Thanks David,

I think it was this one

Thunderbird Tech Support
thunderbird-support.techbabas.com/
Call (Toll Free): 1-800-430-5094.
Thunderbird Support By Tech

Title: Re: 800 NUMBER FOR AVAST AND THUNDERBIRD PROBLEMS
Post by: DavidR on March 05, 2013, 12:01:03 AM

You're welcome.

Yes, nothing to do with avast, and I believe that was the problem, they don't appear to have any experience of avast so would palm you off on another VA in the hope that that resolves the problem.