Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: DBenjamin85 on March 06, 2013, 01:35:01 AM
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Hi,
I've not had any problems since updating to IS 8 but a moment ago I got a message concerning the software updater feature, it basically tells me that Chrome needs to update however when I click the button to fix nothing seems to happen. I've tried to update going to the "About Chrome" section and it just seems to hang on 0% and not update for ages... then when I close Chrome and reopen the window doesn't open (I need to task manager the updater in order to get the window to open again).
I've tried repairing avast but it still seems to show Chrome on the updater page as "Available Updates" but "Fix Now" doesn't seem to do anything.
I'm using Windows 7, 64-bit and running avast internet security with it currently up to date.
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Sorry, there must have been a delay or hold up with the update it seems to have updated now and with a rescan, Avast has confirmed that Chrome is fully up to date.
Apologies.
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Yes the software updater has its database updated during the virus definitions and engines update, so there can be a delay in that happening.
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Hi there,
Let me report a couple of issues with the updater, updating Java runtime on Win7 x64:
- It reboots the system without asking for permission or giving any message. Not a good behaviour as for me.
- After the update Azureus fails to start with the message below, it can be fixed with reinstalling Java using the installer downloaded from java.com
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Error
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No JVM could be found on your system.
Please define EXE4J_JAVA_HOME
to point to an installed 64-bit JDK or JRE or download a JRE from www.java.com.
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OK
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Best regards - Serge.
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I will add my question to this post if that is ok?
If I disable the Software Updater it restarts itself on re-boot, is there any way that it can be stopped from restarting so it can be used as on demand only?
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I will add my question to this post if that is ok?
If I disable the Software Updater it restarts itself on re-boot, is there any way that it can be stopped from restarting so it can be used as on demand only?
Uninstalling it.
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It cannot be stopped at all.
Well, in fact it can... Disable Windows Updates...
But, who's crazy enough to keep all software not up-to-date? ???
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i think avast has over stepped its bounds by not giving the option to turn that crap off. who the hell needs an app to update your other apps. the pop up is terrible as well.
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i think avast has over stepped its bounds by not giving the option to turn that cr*p off. who the hell needs an app to update your other apps. the pop up is terrible as well.
Avast is still one of the most configurable anti-viruses, if you don't want it you can uninstall the module (control panel, add remove programs, avast, uninstall/change) you don't want, as in Tech's image only three above yours.
So they aren't "over stepped its bounds by not giving the option to turn that cr*p off." Had you done a custom install you could also have chosen what modules to install.
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Think what you may. The feature has its use.
Not being able to turn it off in settings is silly.
Stop should stop it till you are ready to start it again.
I have been using avast for years and have never taken issue with it's new features before.
Now i am on the forum what does that tell you.
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It cannot be stopped at all.
Well, in fact it can... Disable Windows Updates...
But, who's crazy enough to keep all software not up-to-date? ???
Hi, these processes aren't created by windows update. I have the same issue with these odd connections persisting after removal of the software updater which I tried to explain in this thread http://forum.avast.com/index.php?topic=116812.0 .
As a member of the avast team, could you please explain how these updates are implemented and why it uses svchost?
Is there anyway to get rid of these persistent connections without reformatting my hard drive?
Thank you
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i think avast has over stepped its bounds by not giving the option to turn that cr*p off. who the hell needs an app to update your other apps. the pop up is terrible as well.
Avast is still one of the most configurable anti-viruses, if you don't want it you can uninstall the module (control panel, add remove programs, avast, uninstall/change) you don't want, as in Tech's image only three above yours.
So they aren't "over stepped its bounds by not giving the option to turn that cr*p off." Had you done a custom install you could also have chosen what modules to install.
David is right.... YES, they DID over step their bounds! Who are you, and who are they... to decide what "extra" software gets installed on my systems? Do you pay for my systems? Does avast? Then they and you have NO say in what gets installed on them. Its bad enough this ridiculous updater was slipped in without warning... but the fact that it was initialized and running in the background without my knowledge or permission is inexcusable!! You may follow avast around with your head in the sand, but some of us look at this as a major breach of trust. Even on installs, avast has the courtesy to ask about installing chrome/google toolbar. There was NO choice when it came to this software updater when updating! And the choosing custom install excuse? FAIL! When a company adds something of this magnitude, you should be warned about it no matter WHICH type of install you choose!
And FYI.... when "updating"... there is no choice for custom install to prevent the updater from being installed. The only choices you have when "updating" from 7 to 8 is whether or not you want to go from free to paid, and whether or not to install google toolbar/chrome... THATS IT! There is NO choice and NO warning to avoid this stupid software installation when updating. Some of us are very capable of keeping our systems inline and updated, and dont need avast taking our systems over!
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You seem to mistakenly think that the Software Updater is some kind of external, or even third party tool that was installed without asking. That's not the case - it's simply a new avast! feature, just like the AutoSandbox, for example; many new features have been introduced throughout the past years.
You installed avast! to prevent viruses infecting your system. Outdated software is the main way how computers get infected - so by making sure that the important software is updated (well, it's not really "making sure" - it's just suggesting, you don't have to install the updates), it protects your machine from infection - i.e. it's doing its job. It's always better to fix the holes into the system (by installing the updates) than trying to detect all the possible ways malware can use to exploit them; sure, we try, but updating is simply more reliable.
The next version will have an additional option to disable the feature - in the meantime, you can simply remove it, as Tech has shown.
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You seem to mistakenly think that the Software Updater is some kind of external, or even third party tool that was installed without asking. That's not the case - it's simply a new avast! feature, just like the AutoSandbox, for example; many new features have been introduced throughout the past years.
You installed avast! to prevent viruses infecting your system. Outdated software is the main way how computers get infected - so by making sure that the important software is updated (well, it's not really "making sure" - it's just suggesting, you don't have to install the updates), it protects your machine from infection - i.e. it's doing its job. It's always better to fix the holes into the system (by installing the updates) than trying to detect all the possible ways malware can use to exploit them; sure, we try, but updating is simply more reliable.
The next version will have an additional option to disable the feature - in the meantime, you can simply remove it, as Tech has shown.
No, I never said it was external or 3rd party, but thanks for twisting my words.
personally I dont care what excuse avast uses.... its WRONG! My software and how it updates is NONE of avasts business! therefore they do NOT have the right to install something AND initialize it, WITHOUT my permission. The fact that you all sit here and try to justify this is pathetic. Had avast put a screen at the BEGINNING of the update specifically saying "hey, we have come up with this new feature that may help you, do you WANT to install it and have it run automatically, and NOT be able to turn it off?".... if they had done that, I would have no problem. But as others have said, avast WAY over stepped their bounds here. It is NOT avasts decision how and when my software gets updated. While this may be of help to the PC illiterate people, it should still be a CHOICE!
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But what "installation" are you talking about? avast! doesn't install anything itself - it just tells you that some of your programs are outdated (if it's the case) and suggests you to install an update. If you say you want to install the update and click the button, then the installation may start (or you're just redirected to the vendor's web page) - but not without your knowledge.
Yes, this new feature wasn't present in avast! previously... the same goes for other features, the UI was different, the protection was weaker etc. Yes, avast! changes a bit during program updates - just as any other software.
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Windows may be trying to finish the previously started downloads.
However, the installers certainly won't be started and your software won't be updated (or changed in any other way).
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It's so funny watching ppl raging over things they CLEARLY don't understand. This guy apparently thinks Software Updater is some 3rd party affiliated module that will install stuff he doesn't want. But in reality it will only keep existing stuff updated (the stuff user decided to install in the first place).
But why read any docs anywhere if you can go straight to raging on forums?
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It's so funny watching ppl raging over things they CLEARLY don't understand. This guy apparently thinks Software Updater is some 3rd party affiliated module that will install stuff he doesn't want. But in reality it will only keep existing stuff updated (the stuff user decided to install in the first place).
But why read any docs anywhere if you can go straight to raging on forums?
No, whats funny is arrogant people like you who have nothing better to do in life, than come here and poke fun at/ridicule/put down people who have LEGITIMATE complaints. Whats also funny is how most of you are either illiterate to a point, or so full of yourself that you only read part of posts.
I have made it PERFECTLY clear that:
1 - I am AWARE the "software updater" is NOT 3rd party
2 - That said "software updater" was installed during program update from 7 to 8
3 - That said "software updater" was installed WITHOUT the choice to "NOT" install it
4 - That said "software updater" was installed and turned on and running in background after reboot of program update installation, WITHOUT users knowledge
5 - That said "software updater" was installed as said above on 3 machines (1 set for auto, and 2 done manually) so the software isnt only installed without you being able to stop it, when set to auto update only!
I dont care WHAT you allow on your systems, that is YOUR business. THIS is MY business! So if you dont have anything positive to add other than to berate customers with a legitimate beef, then stop replying. Forums and webpages are full of people who do nothing but reply smugly and arrogantly and it does NOTHING but escalate the situation.
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Yes, spam users with 500 questions for every tiny bit of the program if he wants it or not. Seriously, you're making such big of a deal from Software Updater like it ended the world for you...
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Yes, spam users with 500 questions for every tiny bit of the program if he wants it or not. Seriously, you're making such big of a deal from Software Updater like it ended the world for you...
and yet, you just keep posting your rude and condescending remarks which help nothing... which is spam also. So get the hell over yourself, as youre not helping a thing, only making it worse. I get it, I really do... you know everything and are so pathetic you live your life on this forum and belittle those with problems
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I'm not the one who came here and started raging about a feature you don't understand and is bothering you so much even before it had a chance to annoy you so awfully. I'm updating all the stuff for decade and a half on daily bases and i still have it installed and is not bothering me the least. So why are you so mad about it?
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I'm not the one who came here and started raging about a feature you don't understand and is bothering you so much even before it had a chance to annoy you so awfully. I'm updating all the stuff for decade and a half on daily bases and i still have it installed and is not bothering me the least. So why are you so mad about it?
and neither did I you arrogant POS. I COMPLETELY understand WHAT the feature is. Just because I disagree with you about it, doesnt make you right. Good god, youve been such an arrogant ass on here for so long you dont even listen to yourself.
So take your smug "I know everything/hollier than tho" attitude and shove it, Mr Perfect.
If you were even 10% as smart as you think you are, you would have understood the actual problem, not just sit back and attack like an ass. And it doesnt matter whether it bothers you or not. The day YOU start paying all my bills and paying for my systems and their upkeep, THEN maybe Ill let you have a say on what should take place on my systems. Until then, if all you have is that it "is not bothering me in the least. So why are you so mad about it?".... if thats all you got.... then shut up and leave people alone. Last I saw, this wasnt the rejzor forum and we dont have to bow down to you, or like everything you like... and its not a crime or wrong to think different than your arrogant ass
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can somone lock this topic now before he gets a heart attack.....this is going nowhere
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"Baseman,
You have received a warning for insulting other users and/or staff members. Please cease these activities and abide by the forum rules otherwise we will take further action.
Regards,
The avast!WEBforum Team."
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I love the way the arrogant regulars, and even members of the staff, can be so rude/arrogant/condescending to the customers, and thats ok. I love the way these people can post negatively and insult and degrade customers, and thats ok. But yet when a customer has had enough and fights back.... he gets warned.
Personally Avast... as pathetic and useless as this board and the people on it are... ban me, I dont care. If you think Im going to get upset because I cant post on your precious board, you have another thing coming. If you think I am going to let anyone talk down to me without fighting back... youre insane.
This forum is a joke!!!!
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The only one being rude and offensive here is yourself with your bad attitude, right off the bat your first post was argumentative and from your history here on this forum it seems to be your style of posting so the quicker people like you are removed from this forum the better imo.
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Actually Baseman your first post on here today called all avast users sheep and this style of abusive posting from you goes right back to 2007 when you joined this forum, your second abusive post was in 2010 where you also said you were sick of avast and would never come back or use it again yet your offensive posting style continued up until a few months ago where you were given two warnings for abusive posts and yet you still do the same again now.
So yes this is your style and since you are so willing to be banned I hope your wish is granted :)
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Windows may be trying to finish the previously started downloads.
However, the installers certainly won't be started and your software won't be updated (or changed in any other way).
Hey sorry I feel like im spamming the forums with this but im on day 3 of this and winrar is still trying to download after the software updater has been removed and I even updated winrar manually and the connections are still occuring. Do you have any suggestions of how to stop it?
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The next version will have an additional option to disable the feature - ...
@igor
What do you mean with "The next version"?
avast!9 or the next step in the programm-update of avast!8?
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The next version will have an additional option to disable the feature - ...
@igor
What do you mean with "The next version"?
avast!9 or the next step in the programm-update of avast!8?
Have you got version 8.0.1483 installed, if so you could check that.
EDIT: I just have by adding the software updater to my installation and it starts off Disabled. I haven't turned it on yet to see if it can subsequently be disabled not just stopped.
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David and SKY,
When I stop Software Updater it will show disabled but it will restart after reboot. What igor is speaking of is not apparent in version 8.0.1483.
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What do you mean with "The next version"?
avast!9 or the next step in the programm-update of avast!8?
I mean the next update of 8.0 (though not the one already released, it was just bugfixes with as few changes as possible).
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All i am asking for is the ability to turn it off. You can turn off
the cloud crap you can even turn off certain shields. Why should
The app updater be differnt.
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If you read this topic then you will have seen how to uninstall it completely. Reply #5 and #9.
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Have you got version 8.0.1483 installed, if so you could check that.
Hi David,
first I installed version 8.0.1482 and the software updater works. But I don't want that.
Then I did this:
-Control Panel -
-Programs-
-Avast-
-chose "Change"
-then I removed the Software Updater.
This was on one of my Laptops.
But I have to update several machines and I don't want to go this way again, if it gives another easier solution.
Because of this, I asked, which version igor means, when he says, that "in next version" there will be an additional option to disable the feature.
What version does he means? I cannot proof that, because I updated to 8.0.1483 and (as I wrote) I have uninstalled the SU.
Which version it will be, where it is possible to disable the SU???
EDIT:
I mean the next update of 8.0 (though not the one already released, it was just bugfixes with as few changes as possible).
Does he mean the update AFTER 8.0.1483?
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1. That is what was in the Reply #5 and #9 that I mentioned.
2. Download the installation file and use that on each machine - Then do an install over the top of the existing program, not from the UI. That should give you an update 'install,' this should allow you to select a custom install and uncheck the software updater module (in the same way you would using the control panel option).
If it doesn't offer an update install (but I believe it should) then you would either have to do it the long way as you have as that would be preferable to doing a clean install, depends on what you feel about a clean custom install, for me it isn't that much hassle, but that's just me.
3. Yes Igor does mean after .1483.
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Thank you, David! :)
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I was poking around in the Software Updater and discovered this little ditty to "Ignore" an update to listed programs you have. Just click on "More details" and it will say "Ignore". You click on it and the program doesn't update anymore.
Ps..it stays that way too. ;-)
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I'm not going to activate automatic updates because the first time I used software updater some of the programs were older than the ones I had installed.
Now showing everything is up to date.
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hey i have a question what does avast software updater check for updates to the installed programs on your computer? i just got there was an update to internet explorer 10 but when hitting the fix but it goes to windows update but there is no internet explorer update. i have the version 10.0.9200.16482 installed but avast says there is a newer version 10.0.9200.16521 so how do i get that version? or is it just a glitch so i should ignore it?
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when I installed inetrnet explorer 10 they eliminated of the list the versions of 32 and 64 bits.today the version of 32 bits has appeared but he says to me that new version is 9 and that I have installed 10 .. and also firefox disappeared of the list :o
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when I installed inetrnet explorer 10 they eliminated of the list the versions of 32 and 64 bits.today the version of 32 bits has appeared but he says to me that new version is 9 and that I have installed 10 .. and also firefox disappeared of the list :o
Firefox is no longer on my list either.
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Firefox is no longer on my list either.
Confirmed, same here.
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hello,
as far I'm concerned I have 2 pc wxp sp3 + 1 w7.
On 1xp + 1w7 , I can see firefox but blocked on v19.0 (not see the last v19.0.2 to update before I do it directly by firefox own update)
On 1xp , I can't see firefox at all
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The software updater is awesome overall, makes it much easier to update plugins etc without having to go to the related websites. There are however a few problems with it.
I have 64bit windows 7 and when it comes to Java 6 and 7, Avast is only able to update the 64bit versions. The 32 bit ones forever say "preparing" with the loader running but nothing ever happens. Might wanna take a look at that
Might also be nice if choosing ignore removed the item from the list instead of graying it out. It just gets annoying having programs I choose not to update there (aka the new garbage iTunes etc)
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hey i have a question what does avast software updater check for updates to the installed programs on your computer? i just got there was an update to internet explorer 10 but when hitting the fix but it goes to windows update but there is no internet explorer update. i have the version 10.0.9200.16482 installed but avast says there is a newer version 10.0.9200.16521 so how do i get that version? or is it just a glitch so i should ignore it?
Ignore, yes..that's what I did.
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Well, i got the Windows Update on my main system but not on laptop. Win8 OS. So it seems even Windows Updates are being spread evenly among users and thats why this gap.
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Same here win7 has a higher version than win8 but nowt on windows updates for me
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Like previous posters (even Baseman) I am also not impressed with this new feature and I look forward to being given the option to remove it. When will that update be available?
While Baseman was aggressive in his posting, I am of a similar viewpoint -- I am severely unimpressed with having this forced on me. Even after clicking the Disable button, it pops up again the next time I boot my laptop. That is the type of behaviour a virus uses :)
The last time Avast implemented a feature like this was the Sandbox. But at least that stayed off once I found out how to turn it off. I really don't need to be constantly nagged that every program I start up is a potential virus and should be loaded in isolation like it's some kind of leper. Likewise, as a reasonably technical person I'm perfectly capable of keeping my own software up to date.
If on the other hand you are trying to protect those with no tech skills, then I have to tell you, many are paranoid about popups getting them to install software or click a link. Nobody in their right mind should click "Install Now" from a popup. I've removed viruses off other people's laptops that were pretending to be Microsoft Security Essentials, warning people of risks and trying to trick them into installing software. This Software Updater is too similar.
It's a nice idea but it really needs to be an option and you need to tell people about it when they are upgrading so they know it's safe to interact with. And show them how to permanently disable/enable it.
Like Sandbox, I look forward to being able to permanently remove it before I snap and uninstall Avast in sheer frustration.
Otherwise, keep up the good work.
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You can uninstall it now if you wish
Use the change option within add/remove (programs and features)
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Thank you, I have now done that and will check if it's fully gone after my next reboot.
By the way, now that I am a member of the forum I can see that there is an image in Reply 5. Before becoming a member, that reply just said "Uninstalling it" which is an inflammatory comment as it suggests we should uninstall Avast. Which of course none of us want to do. That may explain some of the earlier frustrations in the posts.
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'Tis true you will not see screenshots or attachments unless you are logged in.. I think near enough all forums are the same
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Im new here and im having problems wth my Avast Internet Security. I bought a 1 year protection plan but it didnt download it and now Avast is sending me all these messeges telling me im not protected. I have an order reference number. Anybody know what I can do????
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Did you receive an e-mail with an attachment ?
If so copy the attachment to your desktop
Then double click it
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Seems like the issue with 32 bit Java versions saying preparing forever is now resolved, but ran into another problem with the versioning. Java 6 32bit says this
Local Version: 6.0.430.1
New Version: 6.0.390.4
Shouldn't the new one be the same or newer than local? Another issue I faced was when my local version was truly lower than the newer one, the "fix now" button instead of running the setup took me to Java 7 update 17 page. At the very least it should redirect to the page where the update is.
Either way I like the new feature and when these issues get fixed it will be a great way to keep everything up to date. It is nice that it doesn't nag about it, but if you choose to view the software update screen you get easy access to all the updates.
I also agree with dizky about the sandbox issue, it was really irritating and had to turn it off.
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The software updater is telling me that Adobe Reader is "installing".
I have restarted the computer and uninstalled and re-installed the software updater component to no avail.
Any ideas?
Thanks!
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It would be nice if I could tell the software updater that certain software installations should not be updated. I have an iPad, so I have iTunes on my Win7-64 PC for backups, but I only extract and run the installs for select components of iTunes update to avoid unwanted garbage like Bonjour. A "Don't Offer to Update this Program Again" check box would be ideal.
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You can set to ignore, or go to the web page that is linked to download what you need
Some people like the software updater though http://betanews.com/2013/04/01/avast-internet-security-8-review/
Software Updater is a more promising addition, a handy tool which scans the software installed on your PC and then checks for any missing updates. While it doesn’t cover everything, there’s a sensible focus on the components which really matter -- browsers, Flash, Java, Adobe AIR, Adobe Reader, iTunes, uTorrent and so on -- and the program correctly detected and highlighted outdated software on our test PC, installing most new updates with a click.
We say “most” because there were occasional issues, as for instance all Chrome updates just failed with an error. But even here, Software Updater still helps, by first alerting you to the update, and then providing a “click here” link which takes you to a web page with more information. It’s definitely a positive addition to the suite, and we’ll be interested to see how it improves in future.
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It would be nice if I could tell the software updater that certain software installations should not be updated. I have an iPad, so I have iTunes on my Win7-64 PC for backups, but I only extract and run the installs for select components of iTunes update to avoid unwanted garbage like Bonjour. A "Don't Offer to Update this Program Again" check box would be ideal.
It's already there. Just click the "More Details" dropdown to the right of the program entry in question. Then choose "Ignore Program".