Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: macaromix on March 06, 2013, 03:36:00 AM

Title: Unable to connect to my account - error 500 - WEB service unavailable
Post by: macaromix on March 06, 2013, 03:36:00 AM

Hi,

I recently changed my avast account password and I can't re-connect to my account. I get the message "web service is temporarily unavailable...". I use mountain lion with the latest version of avast for mac.
Is it a known issue ? Is it really server side only ?

It worked perfectly before.

Thanks for your help

Title: Re: Unable to connect to my account - error 500 - WEB service unavailable
Post by: specimen9999 on March 06, 2013, 03:03:48 PM

I suppose you have to disconnect your account and reconnect it again from avast! Preferences> Miscellaneous. Seems rather obvious that if you changed your password it's not able to connect to your account with the old password.

Title: Re: Unable to connect to my account - error 500 - WEB service unavailable
Post by: macaromix on March 06, 2013, 05:53:07 PM

Hi,

thanks for your answer. I did already tried with the new password when I asked the question, as you said it is obvious. Apparently it was a temporarily issue server side. I tried 10 hours later and it worked !