Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MoreThenYourAverageGuy on March 06, 2013, 01:59:36 PM
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First off, I'm not the type of person that creates accounts to forums to ask questions. I usually just search, actually I hate having to register up accounts. I'm not a social person, and I tend to think of myself as a level headed person. I run a home based business, custom PC building and repair. I do not have a name, I just get paid to help the locals around here.
I want to note that every PC I build I preload with avast, or any repair I always load up my usual security suite of apps. Whenever I get into talking security tech with people I ALWAYS recommend avast.
Well I can now say that will no longer be happening, actually it's gonna be quite the opposite now. Avast your straying away from what you need to be taking care of and that's security (namely VIRUS) plain and simple. I know that software updates can lead to a security flaw. But updates should be taken care of by the user. Automatic updates lead to problems...... This rant isn't because of the problems I have come across installing the latest version. Though I have not been able to successfully do so yet. Well I have but booting into windows is another matter. Running vista ultimate 64bit no other security software installed vista fails to boot after installing latest version.
Now because I set up all my clients pc to auto update (myfault) I'm getting calls about it. I have a ton of work ahead of me, and it's all gonna be uninstalls. I'm switching, to something some company that wants to deal with virus (when i say virus, i mean rootkit malware etc) security. The firewall, software updater, etc etc facebook integration bloat bloat bloat, IS USELESS CRAP!. Firewalls are far from useless, but focus on one or the other. Just look at what happened to the other companies who tried to stretch themselves out. Learn from their mistakes. We need a sharp sword, not a rack of dull ones.
Sorry about this rant but I feel it had to be said, I Bid You Adieu.
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You don't need to uninstall the product to remove the software updater... You can change the installation from control panel and remove the software updater.
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I guess auto update is suitable for noobs as most of them don't even know it's available
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Or use a custom install from the start and not install the components not wanted, I don't know if you would be doing manual installs or from a disk image, so you don't have the flexibility of a custom install.
There is no firewall in the free version of avast, there is a Tile in the Home page is not active, you probably didn't notice it.
I would have though that finding a solution to the the issue with avast8 and Vista 64bit, but you are probably more concerned with your business, which is understandable.
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I wouldn't trust you to repair or install things on my PC that's for sure...
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Yes, I'm aware of the custom install options. I opted out of those immediately. I am concerned about the business, But it's more of my personal reputation and my recommendations of avast. Now well my rep isn't so great, if you catch my drift. Yeah I know people shouldn't link my rep to avast's decisions as a company. But that's not how people work. At least the type of people I deal with.
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I wouldn't trust you to repair or install things on my PC that's for sure...
Thats just fine, and your entitled to have whoever you want to repair your pc.
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I wouldn't trust you to repair or install things on my PC that's for sure...
Hide your email unless you enjoy receiving spam.
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The first place to seek assistance is here on the forums.
There is no need to rant. If there is issue come here and we will be able to resolve your problems.
We like to help other users.
There have been issues with the roll-out of v8.0, but there will be issues with any security software release.
Especially with a new version. It is impossible to replicate 170 million different systems. However we can help fix those issues.
Most, if not all, issues can resolved right here on the forums.
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The first place to seek assistance is here on the forums.
There is no need to rant. If there is issue come here and we will be able to resolve your problems.
We like to help other users.
There have been issues with the roll-out of v8.0, but there will be issues with any security software release.
Especially with a new version. It is impossible to replicate 170 million different systems. However we can help fix those issues.
Most, if not all, issues can resolved right here on the forums.
Oh I agree, completely. I cannot understand why I let frustration get to me. But it did. Perhaps you could share some wisdom. I am running Vista Ultimate 64bit, upgraded with popup notification. Was instructed to reboot, got the freeze.
Rebooted to safemode, was able to uninstall avast8, ran the removal tool for giggles, and selected all previous versions I had had prior. Was instructed to reboot after selecting each one. (Perhaps this was my mistake, I closed removal tool and reran selecting another version, eventually going through all the different versions I had had) Lastly was instructed to reboot. Reboot, and it booted fine.
I went through and removed malwarebytes, spyware search n destroy, ran cc cleaner, removing temp files, and cleaning up installed software. Forgot to mention I ran removal tools for malware bytes, and spybot.
Downloaded latest installer of avast8 and installed, installed fine, was not instructed to reboot. I rebooted anyways to test. Got freeze.
Rebooted to safemode uninstalled, ran removal utility for version 8. Rebooted now I'm here. I do want to get the process down as I will have to do it a few more times. I really don't want to abandon avast, but my clients may have other feelings now.
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did you try a clean install of avast on your machines I had the same issue on win 8 and it fixed the issue with a clean install :)
a bloat is something that has many features and those features which just sit there and dont do anything at all and are completely useless and this is not the case here...I feel sorry about your situation but even I have had calls from clients about issues on avast v8 and I did clean install on all machines using aswclear: www.avast.com/uninstall-utility
and then clean installed avast v8 and it worked well!! try it.
I hope you continue to recommend avast for all clients..if you or your clients have any issues please direct them and yourself to this forum.
We would be happy to help ;D
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Anyone who says bloat and avast! in the same sentence loses pretty much all credibility with me. Lets go through few facts...
a) Facebook and other social stuff has been around for several versions so this isn't something new to rant about
b) Software Updater is not bloat because its there for a very good (security) reason
c) Auto Update or Manual update to new version, if computer has problems it would fail either way eventually
d) avast! FREE doesn't have firewall so i'm not sure why are you ranting about it (if they had paid versions it would be there anyway even in older version)
e) please go and learn what "bloatware" really is
I really don't understand ppl who rush in here raging on every new program release, fill the post with nonsense and protest that they'll never ever use avast! again. It has been like this ever since i found avast! in 2004 or so? Weird...
Only thing here that needs resolving is the unbootable Vista system, but without knowing any other details it's hard to say anything. But in most cases systems don't hang for no reasons, they usually do it like this when there are existent problems...
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Rejzor is 100% right there...without further info or crash dumps avast team is helpless :(
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I feel that Endpoint is the way to go, with all businesses! That's why we don't have version 8 yet, as it needs to run through the Pro / IS systems first, so that these bugs can be worked out. Also, I see the major problem IS upgrading 8 over 7. When 7 is un-installed, system is rebooted, then 8 is installed, ppl usually don't have problems. I have asked for the avast! installer to automatically do this. I was told it would. Then I found out, that this only occurs when loading Endpoint over the top of avast! version 4. In my opinion (10 years with Avast Software) that this is and always has been the number 1 issue. So, UN-INSTALL 1st, and use avast! Endpoint products, and that strategy works for me!
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I to have windows Vista but 32 bit instead of 64. I updated Avast 7 with the new one yesterday and had the problem of it not updating or registering. After trying to fix it for a couple hours and reading here I called tec support and they installed some SW so they could get in my computer and check it out and they could not figure it out either and suggested I try and install it again. So I did and it worked. Then late last night I went to my pc after watching tv and it was real slow and the internet kept stopping so I rebooted router and it kept up so I rebooted pc and it would not boot ( It kept stalling ) I finally today went in to safe mode and ran megabytes and ran a scan with Avast and still would hang on boot. I went back to SM and disabled all my start up thinking it was something else and still would not boot. So one last time in SM I uninstalled Avast and it booted up and run faster then it has in awhile. Any way don't want to run unprotected for to long so if there are logs I can show some one here or what ever to try and figure out how to keep Avast working good please let me know.
The Avast I updated with was just antivirus not security.
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Get rid of SpyBot S&D as it's totally useless and has been known to cause/create conflicts with avast. :)
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if he's a bit on the parano¨d side, he could use Malwarebyte for occasionnal checks
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if he's a bit on the parano¨d side, he could use Malwarebyte for occasionnal checks
+1 Most of us use MBAM either Free or Pro!
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ntbtlog.txt
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I reinstalled Avast and this time I clicked on custom and unchecked the Software Updater and all the other boxes in the services part ( Middle Column ) and then after it was installed I made sure it was all updated and then rebooted and it booted up fine this time around. A little slow booting but that could be the computer just needs cleaned up.
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Make sure to disable Windows Defender!!!!!!!
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Disabled windows defender, nothing changed.
Is there some dependency service that's needed for avast 8? I run pretty much the bare minimum.
I still am finding a hard time figuring out why I can't get it to run. I always select custom install and uncheck everything in the middle column.
What bothers me is my enviroment has not changed for awhile, avast 7 and a few versions prior to trying to install avast8. Other then the usual updates IE flash, and stuff.
It's really trying my patience. If I'm having this much of a hard time on my own system. God only knows whats gonna happen when I start my appointments. Is there some other antivirus comparable to the realtime protection that avast has? Thats what I will miss.....
Any other log requests to help debug the issue, or am I exempt now because I started off with a rant?
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Get rid of SpyBot S&D as it's totally useless and has been known to cause/create conflicts with avast. :)
I had never experience an issue with it, and I use it for some tools that are included. But whatever it's been gone since I've started having trouble.
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I to have windows Vista but 32 bit instead of 64. I updated Avast 7 with the new one yesterday and had the problem of it not updating or registering. After trying to fix it for a couple hours and reading here I called tec support and they installed some SW so they could get in my computer and check it out and they could not figure it out either and suggested I try and install it again. So I did and it worked. Then late last night I went to my pc after watching tv and it was real slow and the internet kept stopping so I rebooted router and it kept up so I rebooted pc and it would not boot ( It kept stalling ) I finally today went in to safe mode and ran megabytes and ran a scan with Avast and still would hang on boot. I went back to SM and disabled all my start up thinking it was something else and still would not boot. So one last time in SM I uninstalled Avast and it booted up and run faster then it has in awhile. Any way don't want to run unprotected for to long so if there are logs I can show some one here or what ever to try and figure out how to keep Avast working good please let me know.
The Avast I updated with was just antivirus not security.
Make your own topic please...
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@ Morethanyouravengerguy
After that do a clean reinstall of avast!:
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
if you have tried this then please get rid spybot as some other tools are conflicting.
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Yes I have removed all other things related to malware, spyware. I only ran 2 and they were never actively running. I just ran malwarebytes every month to check. Spybot S&D I only had used for the advanced tools it came with, not using the security center integration, or teatimer. Like I said before I run a minimum of things, Things I despise are auto runs, auto updates, auto anything.
I have done all of that, still freeze on boot.
Well I have to say avast seems to be the best antivirus thus far, since you cant get a virus when you cant boot. (sarcastic)
Screw it, Signing off. I'm tired of it..and gonna do the same to every pc I get my hands on, UNINSTALL UNINSTALL UNINSTALL.. Seriously I don't understand how such a crazy defect made it out of beta, and into a FINAL release. Avast you were great and I'm done with you.
Let this topic die now thx.
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So, you rant over how they managed to miss an unknown bug during beta test which you haven't described in any useful way so far and then you rush to a conclusion that you'll UNINSTALL EVERYTHING and thats it. Sounds like a typical trolling unless you can prove me wrong by actually writing something useful...
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according to one of avast team members they were going to have a new built today but you dont want to understand nor care to give any info or dumps/crash dumps or crash logs so we can help you...
(http://www.motivateusnot.com/resize.php?name=LzM3OC9TY3Jldy15b3UtZ3V5cy1JJ20tZ29pbmctaG9tZS5qcGc=&w=550&h=9999&extension=.jpg)
I am sorry to know your issues but we want you help you with getting this sorted and if you dont care to co-operate with us then we cant do anything..avast has over 183,166,518 users and around 200 million registerations and probably our community will keep increasing but still even 1 user (you) are important to avast for a better protection because the bigger community the better protection.but anyways...
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So, you rant over how they managed to miss an unknown bug during beta test which you haven't described in any useful way so far and then you rush to a conclusion that you'll UNINSTALL EVERYTHING and thats it. Sounds like a typical trolling unless you can prove me wrong by actually writing something useful...
I didn't rush to anything I have tried many many things and it still freezes on boot... What part of freezes on boot is not descriptive, and as far as logs I provided the only one that I can provide. Windows does not load, what other log can be provided?
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according to one of avast team members they were going to have a new built today but you dont want to understand nor care to give any info or dumps/crash dumps or crash logs so we can help you...
(http://www.motivateusnot.com/resize.php?name=LzM3OC9TY3Jldy15b3UtZ3V5cy1JJ20tZ29pbmctaG9tZS5qcGc=&w=550&h=9999&extension=.jpg)
I am sorry to know your issues but we want you help you with getting this sorted and if you dont care to co-operate with us then we cant do anything..avast has over 183,166,518 users and around 200 million registerations and probably our community will keep increasing but still even 1 user (you) are important to avast for a better protection because the bigger community the better protection.but anyways...
I highly doubt my rant made the avast team not provide a new build... I gave info and a log, the only log that I know I can provide. Other then logs with avast not installed.
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@ Morethanyouravengerguy
After that do a clean reinstall of avast!:
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
if you have tried this then please get rid spybot as some other tools are conflicting.
I have no other tools that will conflict, at least other security tools. Now I am not running avast switch to a different antivirus. I know I said I was done with avast and well currently not using avast I wanted to bring back this topic as other people are still experiencing the issue.
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And as far as failing to provide logs, I never got a suggestion on logs to provide, so it seems there is a failure to help as well.
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Just a newbie on the forum, been using Avast for a few years. Had no problem with the install, but wasn't happy with the custom scan I've been using since I first started using the product. Only scanned about 1/10th of the previous version, so I reverted to version 7 (thank god for GHOST). Now the only problem I'm having is false positives on custom scan, that don't show up if I run a folder scan. Again, very simple to just use the exclusion tool. Yesterday had 9 Win32:Malware-gen issues, went up on www.virustotal.com and the only programs that found the problem were AVAST and Gdata. Amazing but today 8 of the 9 passed AVAST but still failed Gdata, tomorrow the last will probably clear up, that's how it goes (C:\hp\bin\SetRes,exe) is the only one left; now if only C:\hp\bin\ProcessLogger.exe didn't think it was that old Mexican devilfish (chupacabra) I would be happy. I'll just wait a few more weeks to go to V8, just like I'm waiting to go to Windows8. BTW--if you don't like the auto-update option on V8 you just have to click the ignore button for each program, and it will no longer run. Pretty simple. Don't usually post on the forum but enjoy following the flow. Once everyone is smiling again I'll upgrade. Retired and loving it. ;D ;)
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Well It seems I have fixed my problem by uninstalling my current antivirus (the one i use temp. while trying to get my issue fixed) Then going into device manager and showing hidden devices, and removing all avast devices. Rebooted, Installed avast 8 everything fine, rebooted and what do ya know its fine.
I had also removed a cpuz device, unknown if that was interfering...
Glad I thought about doing that.
I want to note the the removal utility for avast does not remove these non plug and play devices