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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: techieq on March 02, 2005, 07:19:54 PM

Title: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: techieq on March 02, 2005, 07:19:54 PM: hey gang

I'm having trouble with avast v4.6. When I shutdown WinXP the ashserv crashes and bring up error about it couldn't write to a praticular address in ram press ok to terminate the program. This problem occurs often when I use bittorent for long period of time. Now this doesn't prevent XP from completely shutting down. What should I do?

My spec:

AMD athlon XP 2000+
Biostar N7CD 400 mobo
nvidia nforce2 chipset
2x 128 (256) kingston ram
Windows XP home with SP2
Western digital 30GB hdd
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Eddy on March 02, 2005, 08:31:54 PM: Please use the search option before asking.
This issue is known to Alwil and there are already threads dealing with it.
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: techieq on March 02, 2005, 10:06:19 PM: thanks

Sorry for the trouble I am new here in these forums.

Techieq :)
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: techieq on March 02, 2005, 10:14:38 PM: well I did search for this problem and found an exact match but it was related to a previous version of avast (4.5 in particular ) I am using the current version of avast and i never had this problem with the previous version.

techieq
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Lisandro on March 02, 2005, 11:58:57 PM: Techieq, please does not give up.
We'll keep trying to help you. But we'll need to wait for the avast support team tomorrow morning :-[
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: techieq on March 03, 2005, 12:14:28 AM: thanks for the encourage technical. I know that the avast team is really busy so wait them to respond. This problem is a minor annoyance so I am not paniciing yet.

Thanks
techieq
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Upthatwey on March 05, 2005, 02:07:11 AM: I'm having the same happen here.

Laptop Piii 800 - 256MB RAM - XP-Pro/w-sp2

Also ashserv.exe crashing at random times and also occasional system lock-ups which I am sure is related to the ashserv.exe problem
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Vlk on March 05, 2005, 05:14:20 PM: Upthatwey, the whole discussion here is about intermittent crashes on system _SHUTDOWN_ (quite benign). Is your problem different? Is ashServ.exe crashing while your working on your machine?

Thanks
Vlk
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Upthatwey on March 06, 2005, 01:09:56 AM: Quote from: Vlk on March 05, 2005, 05:14:20 PM
Upthatwey, the whole discussion here is about intermittent crashes on system _SHUTDOWN_ (quite benign). Is your problem different? Is ashServ.exe crashing while your working on your machine?

Thanks
Vlk

Yes, while working. I run mailwasher and feel that it crashes (occasionally) whilst mailwasher is checking for email. Possibly also causing the system lockups.

This is a fresh install of XP Pro, Avast 4.6 and everything else.

I also have the shutdown problem. Not everytime though, but it does happen.
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: MovinT on March 06, 2005, 08:33:40 AM: Hi...
This exact problem happens for me as well, but interestingly enough when i reboot i find that avast is still starting up but it is switched off...

I have to restart manually through administrative tools/services as the Avs4 control service has been disabled in startup & sometimes Avast anti-virus too.

I have virtually the same specs working on winxp sp2 , it is a minor annoyance that is easily sorted by restart & the error shutdown message doesnt seem to effect shutdown too much, has it got something to do with the auto-update not shutting down..?

(still a great piece of software tho ;) )
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: scaa on March 06, 2005, 08:54:00 AM: I too am having the crashing problem intermittently but the SLOW SLOW shutdown is really annoying. The problem started with with the last three or four beta updates (I DO NOT EXACTLY REMEBER THE NUMBER)which PROBLEM I had posted earlier.
Before that everything was JUST FINE ???
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Vlk on March 06, 2005, 09:42:50 AM: Guys, look in the <avast>\data\log folder for files named unpXXXX (XXXX is a random number). Are there any such files? If so, please send them to my email address.

Thanks
Vlk
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: MovinT on March 06, 2005, 12:32:38 PM: Yes m8, i had 5 in there, on their way to you now :)
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: scaa on March 07, 2005, 05:02:19 AM: vlk,
I have got six such files which are on their way to you.
I have just downloaded the new prerelease though and have not yet tested it.
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: neiby on March 10, 2005, 05:49:48 AM: It just happened to me on 4.6.614 on Win XP Home SP2. There are no unpxxxxxx files in the Log folder from today.

Sorry for not posting better info!
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: bob3160 on March 10, 2005, 06:38:53 AM: Vlk
Please take a look:
http://forum.avast.com/index.php?topic=11824.msg99829#msg99829
Thanks
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: AK83 on March 10, 2005, 09:09:14 AM: Quote from: Vlk on March 06, 2005, 09:42:50 AM
Guys, look in the <avast>\data\log folder for files named unpXXXX (XXXX is a random number). Are there any such files? If so, please send them to my email address.

Thanks
Vlk

I have same crashing problem and I have there 22 unpXXXXXXX -files. Can I send them you too? Sorry, my English is not very well..
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Lisandro on March 13, 2005, 02:24:00 PM: Quote from: AK83 on March 10, 2005, 09:09:14 AM
I have same crashing problem and I have there 22 unpXXXXXXX -files. Can I send them you too? Sorry, my English is not very well..

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files to Vlk's email (vlk@avast.com) for further analysis.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread. ;)

Eddy's links for minidump issues:
http://www.jsiinc.com/SUBJ/tip4900/rh4981.htm
http://www.microsoft.com/whdc/devtools/debugging/default.mspx
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: bob3160 on March 13, 2005, 03:17:55 PM: Technical
These aren't mini-dumps
They are unpXXXXX files in The avast foler:

C:\Program Files\Alwil Software\Avast4\DATA\log\unp32819450

By the way, my system has no files in the Mini-Dump Windows sub folder...
Title: Re: avast ashserv.exe crashing when shutdowning winxp sp2
Post by: Lisandro on March 13, 2005, 03:29:32 PM: Quote from: bob3160 on March 13, 2005, 03:17:55 PM
These aren't mini-dumps
They are unpXXXXX files in The avast folder:
C:\Program Files\Alwil Software\Avast4\DATA\log\unp32819450

Sorry, my fault.
These are avast crash reports... Anyway, they're useful and can be sent to that email for analysis.