Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jjrowan on March 08, 2013, 04:41:46 PM
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My HP xw6000 dual Xeon 3.4Ghz, 4GB RAM, XP Pro with SP3 is reporting that the Real-time shields are OFF. I've clicked the Turn On option, nothing happens. I've gone into Add / Remove Programs and repaired, still nothing. I've updated the virus definitions (version 130308-0) and Program (7.0.1483), I've rebooted twice, still showing off. Any suggestions?
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There is no 7.0.1483 version, it should be 8.0.1483... seems your installation is somehow corrupted.
Try reinstall of avast. You can backup your settings following this topic:
http://forum.avast.com/index.php?topic=117395.0
1. Download latest avast installer from here:
http://forum.avast.com/index.php?topic=117113.0
2. Download avast uninstall utility (aswClear.exe) from here:
http://www.avast.com/en-us/uninstall-utility
3. Uninstall avast from Control-panel.
4. Boot into SafeMode, use aswClear.exe to remove remnants.
5. Reboot, then install avast again.
Hope this helps.
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Uninstalling and reinstalling resolved the problem.
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Glad your problem is resolved. :)