Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: JTrahair on March 10, 2013, 05:25:46 PM

Title: to install a new program on a computer running avast
Post by: JTrahair on March 10, 2013, 05:25:46 PM

Hi I have developed a new invoicing program for a customer who uses Avast v.7.0.1747, but avast won't let us download the setup.exe and install the new software. What steps must I take to allow this to happen?

I am doing this remotely using join.me, with someone at the customer's computer to allow whatever has to be allowed.

Thank you.

Title: Re: to install a new program on a computer running avast
Post by: essexboy on March 10, 2013, 05:57:13 PM

Is the file being blocked by webshield or is autosandbox catching it

Alternatively as I assume you know it is safe then disable Avast shields for the duration of the installation
Right click the avast icon and select shield control

Title: Re: to install a new program on a computer running avast
Post by: JTrahair on March 10, 2013, 07:00:58 PM

Sandbox was asking for a response, and I didn't see anything about webshield.

Title: Re: to install a new program on a computer running avast
Post by: essexboy on March 10, 2013, 07:02:32 PM

OK if sandbox is asking for a response then select run normally