Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: whmagill on March 12, 2013, 04:15:26 PM

Title: avast! free for Mac -- Webshield blocks LOTRO Mac Client access
Post by: whmagill on March 12, 2013, 04:15:26 PM

This is mostly an FYI rather than a bug report.
The Mac Client for LOTRO uses HTTP to patch the client BEFORE login to the MMO takes place.

Symptom:
If access to the patch server is "restricted" the Mac Client will fail to patch, with an infinite loop while reporting: "An update error occurred"; a retry counter countdown from 50 and another failure report.

Since the current patch level cannot be verified, the LOTRO Mac Client will not allow login.
The log file ~/Library/Logs/LotroLauncher.log will show messages to the effect: "Server connection timed out".

Exactly what is happening I cannot say, however the "fix" is simple enough. You have two options:
1- Disable Webshield completely
2- or -- Select Webshield and go to Advanced options:
    Click + and add "patch.lotro.com" -- http
    for the Bullroarer test client, add: "moria.patch.lotro.com" - http

Title: Re: avast! free for Mac -- Webshield blocks LOTRO Mac Client access
Post by: tumic on March 13, 2013, 03:58:04 PM

Are there any related "com.avast.proxy" messages in the system log file (/var/log/system.log)?