Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Peachead on March 12, 2013, 09:09:22 PM
-
These are the settings I have in Thunderbird
imap Setting Port 993
Security SSL/TLS
Avast has a tick in the SSL BOX
Yet Thunderbird and Windows Live Mail just attempts to connect then eventually times out
Yet if I take the tick out in the Useless Avast "upgrade" downgrade messages are receive with no problem
What do I need to do
-
What errors are you getting ?
Avast8 can now handle the SSL emails without having to modify your email settings in your email program.
If you previously had avast 7 you will have needed to change your email program, account settings to allow avast to scan SSL email, these changes need to be reversed, e.g set back to the SSL ports and Authentication.
Delete the entries for your email accounts in the avast Mail Shield > Settings > SSL Scanning.
-
This is the problem, there is NOTHING to remove in Avast - Whereas previously the settings in Thunderbird were set to none - Now they are set to SSL
The only setting in Avast is to put the tick in Scan SSL Connections but when that is set Thunderbird connects to email provider which scrolls and scrolls till it eventually tells me that the server timed out
If I take the tick out in Avast Thunderbird and/or Windows Live Mail retrieves and sends messages with no problem
-
You must reset your thunderbird account settings as they were prior to adjusting to allow avast to scan them. That includes the secure transmission of your logon/password details, etc.
-
With Avast 7 the settings in Thunderbird were set to NONE and Avast scanned it and added the SSL itself
When it upgraded downgraded to Avast 8 I got a pop up telling me that Avast could now can SSL connections even if they were set in the Mail Program
Without the SSL set in Thunderbird and with the tick in Avast NO email, just scrolls and times out
Put the SSL settings back in Thunderbird and tghe tick in Avast NO email, just scrolls and times out
Take the tick out in Avast and Mail is both received and can be sent but is not scanned
So it's just not working with Avast - Beginning to lose patience with Avast - It's bad enough getting Vertigo and dizzy spells with the ridicously light scheme now it won't work with mail in either Thunderbird or Windows Live Mail regardless of what I set
-
Having the same problem. I use Thunderbird, gmail, with Windows 8. Will not work with my Avast Pro if I have SSL scanning checked in avast. I also am not sure any emails are being scanned. It shows 0/0 in my mail shield. Also cannot send or receive mail if I use encrypted password. Not trying to hi jack the thread, just wanted to let someone know others are having the same problem and none of the suggested fixes I have found here has resolved it.
-
Having the same problem. I use Thunderbird, gmail, with Windows 8. Will not work with my Avast Pro if I have SSL scanning checked in avast. I also am not sure any emails are being scanned. It shows 0/0 in my mail shield. Also cannot send or receive mail if I use encrypted password. Not trying to hi jack the thread, just wanted to let someone know others are having the same problem and none of the suggested fixes I have found here has resolved it.
That's not hijacking the thread, makes sense not to create a new topic - For the record mine is through Gmail too
-
Although I'm using Pegasus Mail, the settings for the servers would be the same.
pop.gmail.com Port 995
smtp.gmail.com Port 465
imap.gmail.com Port 993
All above are set to via Direct SSL connection. My GMail is scanned via Avast Mail Shield and the headers below are added to incoming messages.
X-Antivirus: avast! (VPS 130312-0, 03/12/2013), Inbound message
X-Antivirus-Status: Clean
In Mail Shield "Scan SSL connections" is checkmarked with no server entries showing.
-
smtp.gmail.com Port 465
imap.gmail.com Port 993
Already set it both Thunderbird and Windows Live Mail but mail in not even retrieved UNTIL I take the tick out of Scan SSL in Avast
If I don't get REAL answers soon I will have to ditch Avast forever
-
smtp.gmail.com Port 465
imap.gmail.com Port 993
Already set it both Thunderbird and Windows Live Mail but mail in not even retrieved UNTIL I take the tick out of Scan SSL in Avast
If I don't get REAL answers soon I will have to ditch Avast forever
even if you dont get this to work, your mail is still secure
google protect all Gmail accounts with postini spam/virus filter using two AV engines from Authentium and McAfee
-
As I have already said the SSL ports aren't the only thing that you need to set to the default settings in your email accounts.
You must reset your thunderbird account settings as they were prior to adjusting to allow avast to scan them. That includes the secure transmission of your logon/password details, etc.
So far you haven't confirmed that you have done that ?
Because if the password isn't sent securely then I don't believe anything will happen (you haven't logged on to your server), so the connection is likely to time out.
Threats don't provide much motivation.
-
It should be pretty obvious that I have done that, otherwise the mail would not be received IMMEDIATELY after taking the tick out in Avast
Just tried it again to be sure and sure enough it works without Avast but won't work with
-
See http://forum.avast.com/index.php?topic=116551.msg906829#msg906829 (http://forum.avast.com/index.php?topic=116551.msg906829#msg906829)
and
http://forum.avast.com/index.php?topic=116551.msg907659#msg907659 (http://forum.avast.com/index.php?topic=116551.msg907659#msg907659).
Avparn has similar problems, and vojtech is quite knowledgeable. Are you running Thunderbird 17.0.4?
-
Yes running 17.0.04 had seen those threads - Edited the ini file but makes no difference at all
-
All the fixes there seem to relate to Windows X - I am runnin Windows 7
Tried everything but still the same
-
Hi All!
I have got the same problem. Thunderbird allows only SSL connections, and when I activate SSL protection, Thunderbird doesn't load my messages from the servers, and can't send e-mails too. I have tried all variable settings, and it haven't been better. Could you help me?
-
Seems like they're conveniently sweeping the problem under the carpet - You would think that at least they'd hold their hands up, say that haven't got a clue and RESIGN
However honesty seems in very short supply at Avast
-
Finally. got mine working! I printed the instructions from here:
"http://www.avast.com/faq.php?article=AVKB91#artTitle
went through the step, really pretty simple and it started working as it should.
-
Finally. got mine working! I printed the instructions from here:
"http://www.avast.com/faq.php?article=AVKB91#artTitle
went through the step, really pretty simple and it started working as it should.
Exactly as it should. ;)
-
Is Avast intended for ordinary people who just want to use their computers without a lot of fuss, or are they expected to have obtained some degree or other in the inner workings? Why, when Avast is working OK, does it suddenly decide to throw a spanner in the works? Is it to keep us all on our toes. Yes ,I have got mine working now, but for how long before I see other warnings, & a broken email client?
-
Finally. got mine working! I printed the instructions from here:
"http://www.avast.com/faq.php?article=AVKB91#artTitle
went through the step, really pretty simple and it started working as it should.
I have the same problem, but it did not solve the problem.
-
Finally. got mine working! I printed the instructions from here:
"http://www.avast.com/faq.php?article=AVKB91#artTitle
went through the step, really pretty simple and it started working as it should.
It doesn't work for me :(
Got my gmail to work after disabling mail scan. My mailme.dk doesn't work whatever I do.
Besides my GARMIN.EXPRESS has stopped working, so updating the GPS is impossible >:(
-
After much time wasted trying various things I ended up disabling SSL scanning to get things working - so I'm worse off than I was with version 7 - I'm not going back to v7 though in the hope it gets fixed at some point. I kept getting errors until I disabled SSL - see attachments
-
I've got it working with the steps from the faq-article. My Problem is, it only works on one PC. When i take my Thunderbird-profile to another PC (Thunderbird Portable), it doesn't work anymore. I know, i can always remove the certificate and install the one from the current workstation, but i don't want to do this at least 2 times a day.
I mean, the only other solution would be to turn off SSL-Scanning on one of the two machines. But that seems to drastic.
Does anyone else have that problem, or possibly even a solution?
-
I've got it working with the steps from the faq-article. My Problem is, it only works on one PC. When i take my Thunderbird-profile to another PC (Thunderbird Portable), it doesn't work anymore. I know, i can always remove the certificate and install the one from the current workstation, but i don't want to do this at least 2 times a day.
I mean, the only other solution would be to turn off SSL-Scanning on one of the two machines. But that seems to drastic.
Does anyone else have that problem, or possibly even a solution?
Do both machines have Avast 8 installed on them?
-
Do both machines have Avast 8 installed on them?
Yes, both have Version 8.0.1483 installed
-
I'm not sure what I can add except to confirm that this problem is very real -- others reporting it here are not imagining things. Here are my details: I am running the latest version of both Thunderbird and Avast 8. My Verizon (FiOS) email account on Thunderbird is set to SSL with the proper ports (POP incoming, 995, and outgoing, 465), servers, etc. On both Windows 7 and Windows 8 laptops, I cannot send or receive mail when Avast is set to "scan SSL connections" in the Mail Shield. My choices are either to revert to non-SSL on Thunderbird or to untick the "Scan SSL connections" box in the Mail Shield settings on Avast. I tried importing the Avast security certificate to Thunderbird, but that made no difference (and I had never received any warning that the "mail server certificate is invalid" as described here on the site one contributor to this thread recommended: http://www.avast.com/faq.php?article=AVKB91#artTitle ).
There is simply no other reasonable conclusion but that Avast SSL mail scanning does not presently work properly with at least some SSL accounts set up on Thunderbird. I hope Avast acknowledges this problem and commits to identifying and correcting its source.
Many thanks.
-
I would have thought the Avast Mail Shield certificate would have been the same between machines. Did you ask on Thunderbird Portable's forum how it handles certificate exceptions?
@Bolt
Many have had luck following these instructions. Why it works for some and not others, I can't say.
http://www.avast.com/faq.php?article=AVKB91#artTitle (http://www.avast.com/faq.php?article=AVKB91#artTitle)
https://feedback.avast.com/responses/mail-shield-related-ssl-eror-unable-to-get-local-issuer-certificate (https://feedback.avast.com/responses/mail-shield-related-ssl-eror-unable-to-get-local-issuer-certificate)
-
Hello, I can remember someone from the Avast Team saying somewhere on the forum that the current "SSL scanning method" doesn't support the portable version of Thunderbird. Obviously a confirmation is needed, since I'm not completely sure about this.
-
Tetsuo, you are correct. At least, vojtech indicates that it's not automatic as in a Thunderbird install.
http://forum.avast.com/index.php?topic=116204.msg902525#msg902525 (http://forum.avast.com/index.php?topic=116204.msg902525#msg902525)
-
I would have thought the Avast Mail Shield certificate would have been the same between machines. Did you ask on Thunderbird Portable's forum how it handles certificate exceptions?
@Bolt End quote
I don't have a portable Thunderbird installation, but rather the regular Windows version installed, first on an old Windows 7 machine last week, and now on a successor Windows 8 machine (transferred my email archives). The Avast mail certificate appears properly in the Thunderbird certificate list. My problem, and that of at least many of the others, does not appear in any obvious way to be certificate related (though of course, I'm not certain of that).
-
The top part of the reply above @Bolt was directed to odo who is running Thunderbird Portable.
In your case with Thunderbird having the Avast certificate, one would think that it should work with SSL. All entries in AvastUI | Mail Shield settings on the SSL scanning tab have been deleted?
-
I would have thought the Avast Mail Shield certificate would have been the same between machines. Did you ask on Thunderbird Portable's forum how it handles certificate exceptions?
Yeah, me too. Well i've got it kind of working using exceptions. Although it only worked, because i had exported the exceptions prior to installing the root-certificate (you know, from when i didn't know about that way :D ). So now it seems to work on both machines, with the root-certificate on one and the exceptions on the other. But it's not an ideal way, because i don't want to know what happens when i take the installation to yet another machine.
-
I'm not sure what I can add except to confirm that this problem is very real -- others reporting it here are not imagining things. Here are my details: I am running the latest version of both Thunderbird and Avast 8. My Verizon (FiOS) email account on Thunderbird is set to SSL with the proper ports (POP incoming, 995, and outgoing, 465), servers, etc. On both Windows 7 and Windows 8 laptops, I cannot send or receive mail when Avast is set to "scan SSL connections" in the Mail Shield. My choices are either to revert to non-SSL on Thunderbird or to untick the "Scan SSL connections" box in the Mail Shield settings on Avast. I tried importing the Avast security certificate to Thunderbird, but that made no difference (and I had never received any warning that the "mail server certificate is invalid" as described here on the site one contributor to this thread recommended: http://www.avast.com/faq.php?article=AVKB91#artTitle ).
There is simply no other reasonable conclusion but that Avast SSL mail scanning does not presently work properly with at least some SSL accounts set up on Thunderbird. I hope Avast acknowledges this problem and commits to identifying and correcting its source.
Many thanks.
Please enable debug logging in avast Settings/Maintenance, simulate the problem and then send me the log file C:\ProgramData\AVAST Software\Avast\log\Mail.log by mail.
-
Got mine working by following the export/import certificate dance. I am an IT guy and this was anything but straightforward; I pity the average home user who encounters this issue. I am amazed that Avast expects people to
1) FIGURE OUT the cause of this problem. Thunderbird puts up a generic SMTP error. Even an experience googler will find it VERY difficult to attribute the problem to Avast.
2) FIX the problem by first finding the appropriate avast page and then going through the convolutions necessary for fixing it.
You'd think that Avast would have understood this and provide both an alert upon installation and an easy to follow solution.
-
Every time I turn on mail guard and try to get onto Thunderbird 3.1.10 on OS X 10.6.8, I get the following message:
An error occurred during a connection to pop.att.yahoo.com:995.
You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information:
Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
(Error code: sec_error_reused_issuer_and_serial)
I am not a high-end enough user to know how to handle certificate conflicts. From the posts I see around these forums, this is pretty widespread. Please help.
-
Got mine working by following the export/import certificate dance. I am an IT guy and this was anything but straightforward; I pity the average home user who encounters this issue. I am amazed that Avast expects people to
1) FIGURE OUT the cause of this problem. Thunderbird puts up a generic SMTP error. Even an experience googler will find it VERY difficult to attribute the problem to Avast.
2) FIX the problem by first finding the appropriate avast page and then going through the convolutions necessary for fixing it.
You'd think that Avast would have understood this and provide both an alert upon installation and an easy to follow solution.
Hello,
avast imports the certificate automatically it it finds Thunderbird folders. Could you please check if your installation matches the pictures?
-
Every time I turn on mail guard and try to get onto Thunderbird 3.1.10 on OS X 10.6.8, I get the following message:
An error occurred during a connection to pop.att.yahoo.com:995.
You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information:
Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
(Error code: sec_error_reused_issuer_and_serial)
I am not a high-end enough user to know how to handle certificate conflicts. From the posts I see around these forums, this is pretty widespread. Please help.
Please post to MAC forum:
http://forum.avast.com/index.php?board=5.0
-
FINALLY - fixed it - I now have Thunderbird working with SSL
In addition to following these instructions
http://www.avast.com/faq.php?article=AVKB91#artTitle
I had to delete the existing certificate in Thunderbird and then import the one I exported
For some reason in certmgr when I exported the ceritifcate it delete it from the store at the same time! I had to re-import there too
All is good at the moment! But what a faff - what a lot of time spent and if your not an IT guru - what hope have you? Please peeps at Avast - DO SOMETHING TO FIX THIS!
-
In addition - if you sync to another machine - your laptop for example - you have to re-do the certification in Avast every sync - grrrrrrr
-
happened to me too on a brand new windows 8 asus fresh factory install using latest avast 8.0.1483
but i want to note a few other items i also discovered in a weekend troubleshooting process before following a hunch that avast port/ssl might be worth looking into.
turning on 'inbound mail scanner' not only threw the certificate dialog which worked for only that session if i accept the exception 'permanently' and the mail stops downloading after that session. but that same "on" setting also caused elements on my keyboard to stop working incl. the touchpad clicker and the arrow keys. deleting the exception, using TB 995 SSL and turning off 'scan inbound mail' in settings released the grip avast had on my keyboard and allowed my SSL port: 995 email to download properly.
it took my whole sunday to figure this out, so not too confident i should bother to take the additional steps to import the certificate/exception per steps http://www.avast.com/faq.php?article=AVKB91#artTitle (if i must do this everytime i change or setup a new machine - at least past versions would provide user info/option to change ports to enable SSL scanning etc.) specially, if scanning mail isnt that critical or advisable if AV programs detect and stop viruses as soon as they try to execute and the risk of allowing an AV to delete or quarantine virus could result in the whole email folder (your inbox) to disappear.
i'd like to 2nd all of these sentiments:
-There is simply no other reasonable conclusion but that Avast SSL mail scanning does not presently work properly with at least some SSL accounts set up on Thunderbird.
-I had to delete the existing certificate in Thunderbird to get this working
-Got mine working by following the export/import certificate dance. I am an IT guy and this was anything but straightforward; I pity the average home user who encounters this issue. I am amazed that Avast expects people to 1) FIGURE OUT the cause of this problem. Thunderbird puts up a generic SMTP error. Even an experience googler will find it VERY difficult to attribute the problem to Avast.
-
Problem has been solved spontaneously for a few days, then now the same story... Yesterday it has'nt got any matter, from today afternoon Thunderbird has timed out again (no message trafic, it's blocked) until I ticked out SSL scanning.
-
I haven't changed any setting neither before it worked, nor today.
-
Problem has been solved spontaneously for a few days, then now the same story... Yesterday it has'nt got any matter, from today afternoon Thunderbird has timed out again (no message trafic, it's blocked) until I ticked out SSL scanning.
Ditto.
-
I had the same issue after updating my mom's computer (Vista OS) to Avast on the 9th - her email is Sympatico. I tried the fixes suggested and nothing worked. This morning I went to Bell Canada to double check the settings needed for POP3 thinking that perhaps Bell had made changes.
The issue was with the 'Incoming' settings. When I had originally installed Thunderbird, it took me two days to figure out the settings needed to make Sympatico work since Thunderbird was not able to do it automatically; and, of course, I had an older version of Avast.
For incoming mail settings, Bell recommended 'Yes' for'SSL required' which would set the Port to 995; however, I had to set it to 'None' which changed the Port to 110. Today, I returned to that recommended setting for 'Incoming' and this solved the problem with accessing Sympatico mail through Thunderbird.
I would recommend that users having this issue go back and double check their providers recommended settings for their Incoming email in POP3. It is possible you had to originally ignore those settings when you first set up you POP3 mail accounts in Thunderbird.
Just wanted to pass along that tip.
-
For incoming mail settings, Bell recommended 'Yes' for'SSL required' which would set the Port to 995; however, I had to set it to 'None' which changed the Port to 110. Today, I returned to that recommended setting for 'Incoming' and this solved the problem with accessing Sympatico mail through Thunderbird.
Yes this worked for me to, but with UK2.net mail
- although its only temporary fix, all it does is - Not use SSL
-
Right now, as long as the mail shield is running, I cannot access gmail IMAP whether I use SSL (port 993) or not (port 143).
-
See http://forum.avast.com/index.php?topic=116551.msg906829#msg906829 (http://forum.avast.com/index.php?topic=116551.msg906829#msg906829)
and
http://forum.avast.com/index.php?topic=116551.msg907659#msg907659 (http://forum.avast.com/index.php?topic=116551.msg907659#msg907659).
Avparn has similar problems, and vojtech is quite knowledgeable. Are you running Thunderbird 17.0.4?
Both of the above links are broken.
-
Finally. got mine working! I printed the instructions from here:
"http://www.avast.com/faq.php?article=AVKB91#artTitle
went through the step, really pretty simple and it started working as it should.
Thank you! I was going crazy about this! This is exactly what solved the problem!
-
Finally. got mine working! I printed the instructions from here:
"http://www.avast.com/faq.php?article=AVKB91#artTitle
went through the step, really pretty simple and it started working as it should.
I have tried this procedure several times. Sometimes it seems to work, but after awhile it stops working.
I am constantly being asked to allow a permanent security exception for all the servers whose names I deleted in the instructions.
I frequently am unable to send any outbound msgs at all unless I stop the mail shield. When I stop it, all the problems stop. When I restart it, sometimes I'll get lucky, and sometimes I'll have to stop it again.
The old method of intercepting emails and inserting secure login data that was in effect through Avast 7 always worked well. The current process is an abject and utter failure.
Just the act of keeping Thunderbird open for a long time almost guarantees that I will hit the "connection limit" described elsewhere in these forums. That was not happening with Avast 7. (Yes, I have tried several times to edit the INI file as instructed. I'm the sole administrator and sole user of my XP, and I can never get permission to modify that file.)
:( :( :(
-
Finally. got mine working! I printed the instructions from here:
"http://www.avast.com/faq.php?article=AVKB91#artTitle
went through the step, really pretty simple and it started working as it should.
Unfortunately this didn't work at me. I've tried several times, but haven't been wiser. :(
-
Salvation may--just may--be at hand.
Go to this thread:
http://forum.avast.com/index.php?topic=118325.0
and go down near the end, where Vojtech has posted a link to a .dll file. Install it as instructed. If that does not fix the problem, then reset Avast to factory default (it's under troubleshooting) and reboot when prompted.
-
You can disable ssl scanning in avast mail options
-
You can disable ssl scanning in avast mail options
That is hardly a solution, if you want your emails scanned.
-
Salvation may--just may--be at hand.
Go to this thread:
http://forum.avast.com/index.php?topic=118325.0
and go down near the end, where Vojtech has posted a link to a .dll file. Install it as instructed. If that does not fix the problem, then reset Avast to factory default (it's under troubleshooting) and reboot when prompted.
That was the perfect solution, supplemented with the 8 steps of breppo. Now It's working as fast as lightning.
-
I was hoping today's update would have dealt with this problem which, for me is fairly new.
I cannot live with this problem.
-
FINALLY - fixed it - I now have Thunderbird working with SSL
In addition to following these instructions
http://www.avast.com/faq.php?article=AVKB91#artTitle
I had to delete the existing certificate in Thunderbird and then import the one I exported
For some reason in certmgr when I exported the ceritifcate it delete it from the store at the same time! I had to re-import there too
All is good at the moment! But what a faff - what a lot of time spent and if your not an IT guru - what hope have you? Please peeps at Avast - DO SOMETHING TO FIX THIS!
This worked for me. Thank you. Since fewer than 1% of users could follow this solution and 0% should have to I have found another solution. Control panel>Add/remove programs>Avast>uninstall
-
:)Maybe good news for some of you....I had this problem with my new computer. It has W7 pro on it, and I first installed Thunderbird, and then installed Avast several days later. Thunderbird worked perfectly until I installed Avast, and the symptoms were that Thunderbird was not able to connect to my mail server, either to receive or send messages. It took me a while to even realize that Avast might be the problem. Then I found this thread, and started adjusting things, as suggested. I was able to export the Avast certificate and import it into Thunderbird, but this did not solve the problem. Then I noticed that in reply #38, by stduc, he/she mentioned that the Thunderbird certificate needed to be deleted and re-imported from Avast. Well, I deleted the Avast certificate from Thunderbird, and then tested Thunderbird, and it worked! Well, sort of. Thunderbird asked me to confirm certificate exceptions, which I did, and THEN it worked just fine, with Avast doing its scanning like it should.
So I have this diagnosis: Avast found the Thunderbird folders when it was being installed, and inserted a certificate, which didn't work. I have other computers where Avast was installed before Thunderbird, and I did not have this problem. So now I suppose Thunderbird has created whatever certificate information it needs, and it has done that right. As far as I know, everything is working just fine, and as designed to work. I hope this helps someone!