Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sedina on March 13, 2013, 03:19:35 PM
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Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?
thanks a lot,
Pavel
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I bet most of these black screens are on Win8. Which is idiotic for the most part. It just crashes and doesn't tell you a single thing what went wrong. Old BSOD's at least told you which module failed. But with rubbish Win8, just the single colored screen and thats it. A debugging nightmare.
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I bet most of these black screens are on Win8. Which is idiotic for the most part. It just crashes and doesn't tell you a single thing what went wrong. Old BSOD's at least told you which module failed. But with rubbish Win8, just the single colored screen and thats it. A debugging nightmare.
You debug the same way, view the memory.dmp in WinDbg http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx
if no memory.dmp is actually created even if it says so in event viewer change the location of the Dump file: to something like D:\MEMORY.DMP
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The blackscreen and freezing of my Vista 64 Business is an installation with basically the OS only and all updates for this system installed + Secunia PSI and that's it. It did have Avast! 7 installed on it before.
And your support still did not respond to a ticket I sent in (which is now on day 7 with any anything asked at all).
Pfft.
This issue I have already is now 2 weeks and ongoing.....
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Excuse me Reizor, but I have a Brand New Windows 8 Dell Inspiron 15 3521 PC and so far I have NOT had a single BSOD (Blue/Black Screen of Death). Please note that I have the Dell X64 Windows 8 Recovery DVD and Completely Wiped the System of Dell's Preinstalled McAfee Software. A lot of people forget that Windows Vista and Windows ME were actually Worse than Windows 8, and that Windows 8 did improve with Microsoft's General Release (Non-Service-Pack) Windows Update which by the way did NOT make it in time to get onto all RETAIL Windows 8 DVD's (My Early Copy $39.99 U.S.A. Download + $14.99 U.S.A. Dollar Back Up Disk did NOT have it), but it was added onto OEM Installations. Just FYI.
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Sorry, just realized your Screen Name is Rejzor, NOT Reizor, my mistake.
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Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?
thanks a lot,
Pavel
Hi Pavel,
I earlier had this discussion in feedback section of avast, the final remark was an activator or loader is causing the black screen in windows 8 with avast 8 installed. This doesn't happen when installing it, but after restarting! after the login page. Only a moving cursor and alt+ctrl+del works. Of course you can open the explorer from taskmanager :o but behind the explorer window is still black with nothing..
eg: of activator/loader are mini kms activator, P8_v25, Kj etc.
You can overcome the black screen by custom installation avoiding behavior shield.
I am not sure will this be helpful to you, but i like avast 8. :)
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Nithin.2spans160: Do you have Microsoft's General Release Update for Windows 8 Installed? A lot of people don't realize that if you are on a Metered Internet Connection, the General Release Update will NOT Automatically download from Windows Update for Windows 8. Everyone who has the problem who is using Windows 8 should check and see if they have Microsoft's General Release Update Installed as it is supposed to fix problems with some types of Non-Avast Security Software and Windows 8 BSOD's.
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Yes, i will check that.
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I just finished updated avast free on Windows 7, and it prompted me to restart my computer. After restart, my desktop appeared without any icons, and a windows error message stating that windows could not find my "Desktop" folder. I then tried to restart the system but accidently hit the sleep button instead. After trying to initialize startup again, I have found that I have an entirely black screen, and that absolutely no video is being shown through either the onboard motherboard video, or through my external video card. Has anyone had such a symptom as this?
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@kevpan815
Can you give a KB number?
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I am an average non-nerd/tech old mother type that downloaded the upgrade. On restart I got the black screen. I know enough to go to safe mode. My son has finals this week and cannot help me. I have windows 7 or 8.
I followed the thread to the windows fix but I don't know which one to download as there are 3 options. Can someone please post more info on how to get out of this jam? That way when my son is available he can walk me through this.
I thank-you in advance for your kind consideration in this matter.
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go to this link
forzeal.com/avast-black-screen-problem and solve your problem :) :) :) easy and efficient. sorry This blog has moved to http://www.weblogcode.org (http://www.weblogcode.org)
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I use Windows 8 Pro x64 with avast! 8 Premier and another pc Windows 8 pro x32 with avast! Free anitivirus.
After installing avast! 2 problem happened:
1. After login "blank screen" happened! and
2. "Change PC settings" option not start!
I solved those problems by adding 2 file in Behavior Shield > Trusted Process. The file 2 are:
1. C:\Windows\explorer.exe [solve "blank screen" problem]
2. CWindows\ImmersiveControlPanel\SystemSettings.exe [Solve "Change PC settings" running problem]
Those problem also solved by unchecking "Monitor the system for unauthorized modifications" in Behavior Shield settings.
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@Zenit: It was actually Dell's Support Website where I found the information about the Windows 8 Critical Mini Non-Service-Pack Windows 8 Update and how it fixes problems with Windows 8 and Some Anti-Virus Programs from having a Conflict with each other. This Free Windows 8 Update was Released on the same day that Windows 8 went Public Download for $39.99 (which the Temporary Reduced Launch Price has now ended), it was also Dell 's Support Website where I read it does not download from Windows Update on a Metered Connection. I should also note that I recently Clean Installed using my DELL OEM Windows 8 DVD and this Dell OEM Windows 8 DVD does not have the update on it either. You can find the Update either by searching Dell's Windows 8 FAQ in the DELL Windows 8 Forum, or search Microsoft Dot Com Slash Downloads for something called Windows 8 Cumulative General Release Update.
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KB2756872.
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I know nothing about computers. I am running Windows XP Professional Service Pack 3. dual Pentium 4.
It started when Avast! told me to update last week. I installed the update and allowed the reboot. Upon reboot, my computer crashed, then when I pushed the button to shut it off and restart it, it did the scan thing. All files were checked and I thought everything was ok.
The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.
I notice in the registration window, it says I have zero days left, but the date of expiration is the middle of next month.
I am using a paid-for version of Avast! Not the free one.
(See Attachment).
I tried to repair from the Control Panel, and did a reboot when asked, Avast! is still Broken!
I do not run any other security software on this machine. I do not use malware software or any other trash software, just Avast!
It's a hybrid machine built by a computer tech. I run MSSQL Server for the time clock and internal network.
The machine in the next office is running fine, Windows 7 and Avast! is working fine on it.
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I know nothing about computers. I am running Windows XP Professional Service Pack 3. dual Pentium 4.
It started when Avast! told me to update last week. I installed the update and allowed the reboot. Upon reboot, my computer crashed, then when I pushed the button to shut it off and restart it, it did the scan thing. All files were checked and I thought everything was ok.
The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.
I notice in the registration window, it says I have zero days left, but the date of expiration is the middle of next month.
I am using a paid-for version of Avast! Not the free one.
(See Attachment).
I tried to repair from the Control Panel, and did a reboot when asked, Avast! is still Broken!
I do not run any other security software on this machine. I do not use malware software or any other trash software, just Avast!
It's a hybrid machine built by a computer tech. I run MSSQL Server for the time clock and internal network.
The machine in the next office is running fine, Windows 7 and Avast! is working fine on it.
Just an update:
I have finally got Avast! working again.
I uninstalled Avast! and re-installed it from the original package I had downloaded in 2011.
Using the registration file I saved from when I purchased it, I was able to install and update without issue.
Now version 8 is running fine on my machine.
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It appears that this problem is NOT being caused by Windows 8 if other people are having the same problem on "Other Windows OS's" like Windows XP and Windows 7!
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P.S. I do get a Lengthy Black Screen Delay on a 2010 Dell Netbook PC that I am currently running an Evaluation Copy of Windows Server 2012 with Avast 7.0 E-mail Server Security 30 Day Trial, but it does eventually Boot Up. I had trouble with Windows 8 slowing down this Machine so I downloaded Windows Server 2012 for it from my Microsoft Tech Net Subscription until I can find something better to run on it, and no I do not use the PC for Production Use.
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I know nothing about computers. I am running Windows XP Professional Service Pack 3. dual Pentium 4.
It started when Avast! told me to update last week. I installed the update and allowed the reboot. Upon reboot, my computer crashed, then when I pushed the button to shut it off and restart it, it did the scan thing. All files were checked and I thought everything was ok.
The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.
I notice in the registration window, it says I have zero days left, but the date of expiration is the middle of next month.
I am using a paid-for version of Avast! Not the free one.
(See Attachment).
I tried to repair from the Control Panel, and did a reboot when asked, Avast! is still Broken!
I do not run any other security software on this machine. I do not use malware software or any other trash software, just Avast!
It's a hybrid machine built by a computer tech. I run MSSQL Server for the time clock and internal network.
The machine in the next office is running fine, Windows 7 and Avast! is working fine on it.
Just an update:
I have finally got Avast! working again.
I uninstalled Avast! and re-installed it from the original package I had downloaded in 2011.
Using the registration file I saved from when I purchased it, I was able to install and update without issue.
Now version 8 is running fine on my machine.
You are aware that you can Download the Latest Version of Avast from either their Support Website or These Forums Itself, AND then Request your Activation Key to be Resent to you by using the Avast Support Website? That is as long as you bought it directly from Avast and/or have your Activation Key Available, you can SKIP the CD and DOWNLOAD Avast 8.0.1483 directly from this Website assuming you have a High Speed Connection Obviously, even 4G LTE is fast enough. I use my Sprint IPhone 5 Personal Hotspot all the time to Download Avast 8.0!
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Just a heads up to people...the latest Nvidia graphics card drivers are causing these black screen bugs too. There is also a known issue with them where Windows tries to update your drivers in the background while the Nvidia installer runs, effectively "double-installing" the driver. If you use a Nvidia graphics card, please try uninstalling all Nvidia drivers and software, letting Windows Update run until it's done, and then installing any remaining Nvidia driver updates via Nvidia's software after. This may or may not resolve your issue. If it doesn't, then it may be another bug listed previously in this topic. Hopefully this will narrow it down for some people.
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Just a heads up to people...the latest Nvidia graphics card drivers are causing these black screen bugs too. There is also a known issue with them where Windows tries to update your drivers in the background while the Nvidia installer runs, effectively "double-installing" the driver. If you use a Nvidia graphics card, please try uninstalling all Nvidia drivers and software, letting Windows Update run until it's done, and then installing any remaining Nvidia driver updates via Nvidia's software after. This may or may not resolve your issue. If it doesn't, then it may be another bug listed previously in this topic. Hopefully this will narrow it down for some people.
did it effect Windows XP to?
I'm just installed v314.07 on my Windows XP machine.
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Just a heads up to people...the latest Nvidia graphics card drivers are causing these black screen bugs too. There is also a known issue with them where Windows tries to update your drivers in the background while the Nvidia installer runs, effectively "double-installing" the driver. If you use a Nvidia graphics card, please try uninstalling all Nvidia drivers and software, letting Windows Update run until it's done, and then installing any remaining Nvidia driver updates via Nvidia's software after. This may or may not resolve your issue. If it doesn't, then it may be another bug listed previously in this topic. Hopefully this will narrow it down for some people.
did it effect Windows XP to?
I'm just installed v314.07 on my Windows XP machine.
I'm not sure specifically which systems that bug affects, but I know it was mentioned to be affecting Windows OS'es, so it's a possibility. I know I had it personally on Windows 8, and someone else reported it on Windows Vista. Give the methods I mentioned a try if you have a Nvidia graphics card installed. Worst case you'll just be updating your drivers to the latest version. :)
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I had no problem until you installed the auto update feature in your software for other programs. since then, it has been pure hell. I am running XP and the conflicts are such a pain, it might be better to just get a refund rather than put up with the BS and try to work with the system crashing every few minutes.
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I use Windows 8 Pro x64 with avast! 8 Premier and another pc Windows 8 pro x32 with avast! Free anitivirus.
After installing avast! 2 problem happened:
1. After login "blank screen" happened! and
2. "Change PC settings" option not start!
I solved those problems by adding 2 file in Behavior Shield > Trusted Process. The file 2 are:
1. C:\Windows\explorer.exe [solve "blank screen" problem]
2. CWindows\ImmersiveControlPanel\SystemSettings.exe [Solve "Change PC settings" running problem]
Those problem also solved by unchecking "Monitor the system for unauthorized modifications" in Behavior Shield settings.
Oh thanks! That solved the black screen problem for me in Windows 8 x64!
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Just a heads up to people...the latest Nvidia graphics card drivers are causing these black screen bugs too. There is also a known issue with them where Windows tries to update your drivers in the background while the Nvidia installer runs, effectively "double-installing" the driver. If you use a Nvidia graphics card, please try uninstalling all Nvidia drivers and software, letting Windows Update run until it's done, and then installing any remaining Nvidia driver updates via Nvidia's software after. This may or may not resolve your issue. If it doesn't, then it may be another bug listed previously in this topic. Hopefully this will narrow it down for some people.
did it effect Windows XP to?
I'm just installed v314.07 on my Windows XP machine.
YES. Two of my five XPproSP3 machines here died after that Nvidia update. I completely deleted the Nvidia drivers, rebooted, and downloaded and installed the driver directly from the Nvidia website. Problem solved.
Then, I did the same for the other 3 XP machines, just in case. -JW
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Just a heads up to people...the latest Nvidia graphics card drivers are causing these black screen bugs too. There is also a known issue with them where Windows tries to update your drivers in the background while the Nvidia installer runs, effectively "double-installing" the driver. If you use a Nvidia graphics card, please try uninstalling all Nvidia drivers and software, letting Windows Update run until it's done, and then installing any remaining Nvidia driver updates via Nvidia's software after. This may or may not resolve your issue. If it doesn't, then it may be another bug listed previously in this topic. Hopefully this will narrow it down for some people.
did it effect Windows XP to?
I'm just installed v314.07 on my Windows XP machine.
YES. Two of my five XPproSP3 machines here died after that Nvidia update. I completely deleted the Nvidia drivers, rebooted, and downloaded and installed the driver directly from the Nvidia website. Problem solved.
Then, I did the same for the other 3 XP machines, just in case. -JW
Glad to hear it worked! :)
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Alpha Testers in the Ubuntu 13.04 Forum (also called Ubuntu +1 Forum) on www dot ubuntuforums dot org are complaining about NVIDIA drivers as well.
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Avast people: please tell, when it is safe to install new Avast with no black screens. And please warn people about this problem before they try to install the new version... Here Vista with black screens, many times.
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The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.
hello,
Same yesterday when I wanted to reboot my pc (wxp pro Sp3 - intel PIV).
Strange because it wasn't the first time I rebooted since 8.0.1483 version.(the 2 or 3 other were ok)
nb:avast 8 was updated from v7 (no clean install).
With "Boot from last good configuration" it's ok now (even all shields)
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The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.
hello,
Same yesterday when I wanted to reboot my pc (wxp pro Sp3 - intel PIV).
Strange because it wasn't the first time I rebooted since 8.0.1483 version.(the 2 or 3 other were ok)
nb:avast 8 was updated from v7 (no clean install).
With "Boot from last good configuration" it's ok now (even all shields)
It sounds like your issue *might* be related to something else then, as other things updating themselves that cause it could have been fixed since.
By any chance do you have a Nvidia graphics card installed?
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It sounds like your issue *might* be related to something else then, as other things updating themselves that cause it could have been fixed since.
By any chance do you have a Nvidia graphics card installed?
Yes , maybe other issue than avast
but no for GC , I have an ATI/ASUS AH 4650
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Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?
thanks a lot,
Pavel
I get blackscreens, I get BSOD, I get slow-downs. Windows 7 64-Bit (Comodo firewall version 6.0.264710.2708).
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The blackscreen and freezing of my Vista 64 Business is an installation with basically the OS only and all updates for this system installed + Secunia PSI and that's it. It did have Avast! 7 installed on it before.
And your support still did not respond to a ticket I sent in (which is now on day 7 with any anything asked at all).
Pfft.
This issue I have already is now 2 weeks and ongoing.....
You are not the only one with Vista Business x64 having the same issue. For now I went back to version 7 and turned off program updates. I have wasted way more time on this issue than I like. If you have any Vista specific solutions I would appreciate your thoughts. I might look at the Windows 8 solutions to see if it fixes it when I have time. Thanks.
PS For those wondering I completely removed version 7 then installed version 8 which worked fine until it rebooted. It would look like it was starting but then would stall on a black screen with no explanation of the problem. The only way to get in was safe mode. But I doubt most of the potential Windows 8 fixes will work because it seems to assume you can get into Windows which I can't. maybe changing the settings in version 7 and then upgrading. Anyway if anyone has specific thoughts on this it would be appreciated.
PPS the only other security software is the WIndows Firewall.
Leland.
:(
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Any of you guys using Nvidia drivers for your video card(s)?
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Any of you guys using Nvidia drivers for your video card(s)?
It's a no for me.
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Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?
thanks a lot,
Pavel
Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?
thanks a lot,
Pavel
I get blackscreens, I get BSOD, I get slow-downs. Windows 7 64-Bit (Comodo firewall version 6.0.264710.2708).
I have WIn XP SP 3 Pro. With the new version of Comodo firewall, version 6.1, booting time increased from about 30-45 seconds to 6-19 minutes (even with all avast shields off) on different computers. In this time it is showing a black screen with just a cursor. Comodo 6.1 and AVast 8 seem to be "biting" each other. Avast 8 with Comodo 6.0 also caused my computer to behave unresponsive, but it was just tolerable. It is a real problem for me: 6 to 19 minutes boot time is very irritating: after boot-up the problem with responsiveness is still there. Avast 8 does not seem to go well with comodo 6.0/6.1.
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Hello,
Recently I'm getting BSOD from Avast Free (latest updates) just after restoring from hibernation.The problem seems to be caused by the following file: aswSP.SYS
DRIVER_IRQL_NOT_LESS_OR_EQUALMinidumps uploaded.
Cheers
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Operating System: Windows 8 pro and Windows 7 Ultimate (Dual Boot) as well as a laptop with Vista home premium installed
Other Security Software: None (Disabled Windows Defender before installing Avast 8 Free)
Graphics Drivers: NVidia
This problem only happened on my windows 8 installation. I also had gogle chrome set to install with it. I was forced to use system restore to restore my computer to the system restore point that avast created prior to installation. I installed avast again with google chrome, then changed the setting in the behavioral shield to uncheck the option to prevent unauthoried modifications, and clicked ok. I then tried to load google chrome in metro mode and it crashed even after restarting again.
Again i was forced to restore the PC, and this time i installed avast with google chrome and did a custom install, choosing not to install the behavioral shield at all. this completely solved my problems. Even when you disable that first option after install, avast blocks changes that are made before you disable it, so just refusing to install that shield all together is the best option i see at this point.
As an extra note, this was on a fresh install of windows 8 pro. on my other two windows versions, i had to disable the unauthorized modifications setting in order to allow windows to boot without a long black screen delay.
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Strange that this happens on certain Window 8 systems and not on others.
I have both 64 and 32 bit computers running Windows 8 without any problems.
If we could only find out what those that have a problem have in common. :'(
I believe that Avast is still looking for Dump files to get to the bottom of this problem.
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Dear Bob, the commonality IS Windows 8. There is NO Service Pack yet, it is not ready, it is not debugged. When you go to the bleeding edge, sometimes you bleed. That's why they call it the bleeding edge (-:
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Dear Bob, the commonality IS Windows 8. There is NO Service Pack yet, it is not ready, it is not debugged. When you go to the bleeding edge, sometimes you bleed. That's why they call it the bleeding edge (-:
Sorry but if that were the case, then why am I and many others not having any problems ???
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Dear Bob, the commonality IS Windows 8. There is NO Service Pack yet, it is not ready, it is not debugged. When you go to the bleeding edge, sometimes you bleed. That's why they call it the bleeding edge (-:
Sorry but if that were the case, then why am I and many others not having any problems ???
Like Bob I also have no problems whatsoever on win8.
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Dear Bob, the commonality IS Windows 8. There is NO Service Pack yet, it is not ready, it is not debugged. When you go to the bleeding edge, sometimes you bleed. That's why they call it the bleeding edge (-:
Sorry but if that were the case, then why am I and many others not having any problems ???
Like Bob I also have no problems whatsoever on win8.
Well I only had my very first BSOD problem on W8 64bit when Avast release v8.0.1488 and the problem was the aswTdi.sys for some reason when I gave them the dump file, I had to switch back to v 8.0.1483 and that was the only version I ever had when I got my first new laptop computer and I didn't have any problems once so ever on W8 64bit when they release the v8.0.1488 was the BSOD.
Some people are lucky and some people aren't so lucky ;)
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Hi all i am into logon loop, the purple screen.
Sometimes it goes to the black screen and i can do the ctrl alt canc... But i cannot do anything only restart or going back to logon screen.
What can i do w8 have no f8 recovery start... Please help me!
i got a lot of works i wouldn't lost
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Try using the Shift+F8 key combination that should get you into the recovery mode. :)
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Also having the blackscreen after latest update (I do not know the version as I did not check before I uninstalled it)
Windows Vista Home Basic fully updated 32 bit.
Restored to the date before Avast was updated and things were fine. Updated Avast and issue returned.
Last known configuration proved to have no effect.
After uninstall of Avast, things are back to normal. I did this by booting into safe mode and uninstalling.
Will be moving to my internet provider's software until Avast finds a solution... if I don't like theirs better anyway.
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i am using windows 7 32bit service1, after updating to version 8.0.1489, my avast internet security asks for reboot, but after rebooting the system hangs up after i log in. kindly help. and
my computer does not show CWindows\ImmersiveControlPanel\SystemSettings.exe, as suggested to change in shield
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Today, I received several messages from Avast! prompting me to download the latest version of Avast! Pro. I run Windows Vista Home Premium 64 bit. Is it safe to download this "latest version?" Every time in the recent past that I attempted to install Avast! 8, it failed on reboot.
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Hi, i was having this black screen problem as well.
i am running on the window 7 home edition(64 bit).
this error occurred when i finished updated avast.
So, i uninstall avast and every thing went back smoothly.
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I've been having this problem as well for the past 16+hrs
My machine (using my mom's computer to type this) is in safe mode, but I really can't do/see anything. I have no taskbar, folders, internet connection--nada.
Tech support was more interested in selling me a $160 support package than anything else (hey avast--this just cost you a customer. Good job)
not really trying to re-install my OS over this--more interested in completely deleting avast off of my machine (will be buying a copy of norton in short order).
Many of the cmd prompt tactics that have been suggested here aren't working, & I can't really do anything in my cmd prompt to remove avast. If any other 32-bit Win 7 Pro users have dealt w/ this, please let me know. It just seems absolutely ridiculous that a free software program is causing people to have these types of problems.
Currently running a 6GB Alienware laptop (old I know, but she's still ticking) 32-bit Win 7 Pro SP1 w/ ATI FireSuite 1800 GPU
edit:
I also have an active ticket w/ the tech support online, but subsequent reading has found that some of these issues have been unresolved nearly 2 weeks after the ticket was submitted.
This goes to ask the question what the higher ups at avast knew, & why v 8 was allowed to continue to be released into the wild w/o any type of warning to users......
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I've been having this problem as well for the past 16+hrs
My machine (using my mom's computer to type this) is in safe mode, but I really can't do/see anything. I have no taskbar, folders, internet connection--nada.
Tech support was more interested in selling me a $160 support package than anything else (hey avast--this just cost you a customer. Good job)
not really trying to re-install my OS over this--more interested in completely deleting avast off of my machine (will be buying a copy of norton in short order).
Many of the cmd prompt tactics that have been suggested here aren't working, & I can't really do anything in my cmd prompt to remove avast. If any other 32-bit Win 7 Pro users have dealt w/ this, please let me know. It just seems absolutely ridiculous that a free software program is causing people to have these types of problems.
Currently running a 6GB Alienware laptop (old I know, but she's still ticking) 32-bit Win 7 Pro SP1 w/ ATI FireSuite 1800 GPU
edit:
I also have an active ticket w/ the tech support online, but subsequent reading has found that some of these issues have been unresolved nearly 2 weeks after the ticket was submitted.
This goes to ask the question what the higher ups at avast knew, & why v 8 was allowed to continue to be released into the wild w/o any type of warning to users......
Sorry to hear that your having a problem.
If you want help, then please start your own topic and describe the problem, your equipment and let us know what other security programs
are installed. Which AV did you use before avast!.
The more information you can provide, the more likely we are to find a solution.
No one here will try to sell you anything. We're here strictly to help. :)
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Yes.
One WIN7 laptop black-screens when coming out of sleep.
it's an older HP, but, it didn't do this until the avast 8 update was put on about 7-10 (that's a guess ) days ago.
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Newly installed. Black screen on login. Its windows 8 and neither F8 nor shift+F8 bring up a recovery console so I can remove the avast virus from my system.
When I bring up task manager it gets immediately closed by some unknown force so I cant use the solution posted at:
http://forzeal.com/avast-black-screen-problem/
Seeing this thread makes me ask WHY is it still available to download? Can an admin address that question directly please.
I'm not at home so have no recovery options with me. Can anyone suggest a USB loadable solution which I can use to reg-edit my way out of this?
Avast, assuming I can get a regedit option working, what entries do I need to edit to disable avast?
Yours
/losing time and money
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Newly installed. Black screen on login. Its windows 8 and neither F8 nor shift+F8 bring up a recovery console so I can remove the avast virus from my system.
When I bring up task manager it gets immediately closed by some unknown force so I cant use the solution posted at:
http://forzeal.com/avast-black-screen-problem/ (http://forzeal.com/avast-black-screen-problem/)
Seeing this thread makes me ask WHY is it still available to download? Can an admin address that question directly please.
I'm not at home so have no recovery options with me. Can anyone suggest a USB loadable solution which I can use to reg-edit my way out of this?
Avast, assuming I can get a regedit option working, what entries do I need to edit to disable avast?
Yours
/losing time and money
Posting in multiple threads does not help. Judging by your description, you may have an actual infection on your computer and should follow
the outline in the virus and worms section:
http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)
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Newly installed. Black screen on login. Its windows 8 and neither F8 nor shift+F8 bring up a recovery console so I can remove the avast virus from my system.
When I bring up task manager it gets immediately closed by some unknown force so I cant use the solution posted at:
http://forzeal.com/avast-black-screen-problem/ (http://forzeal.com/avast-black-screen-problem/)
Seeing this thread makes me ask WHY is it still available to download? Can an admin address that question directly please.
I'm not at home so have no recovery options with me. Can anyone suggest a USB loadable solution which I can use to reg-edit my way out of this?
Avast, assuming I can get a regedit option working, what entries do I need to edit to disable avast?
Yours
/losing time and money
Posting in multiple threads does not help. Judging by your description, you may have an actual infection on your computer and should follow
the outline in the virus and worms section:
http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)
I posted the problem in one thread. This one. The other was an opinion posted in a thread asking for opinions and votes so...it got it.
Its a fresh install of Win8.
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The way forward (for me at least) seems to be a live linux distro with regedit.
http://lifehacker.com/5584762/edit-the-windows-registry-from-a-linux-thumb-drive
Would appreciate an Avast! expert pointing me in the right direction of the changes required to disable the offending service/feature so I can get back into windows.
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Follow the instructions in the link already supplied. :)
http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)
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Thanks for taking the time to respond Bob, but the link supplied contains info on dealing with infections. When I said "avast virus" I was facetiously referring to Avast itself ;)
The system is a virgin install of Windows 8 (with windows updates) on a previously formatted hdd. A default install of Avast! has given me a black desktop on login.
All I'm after at this point are the reg keys to disable 'behavior shield' which I believe someone mentioned in this thread is the culprit, I may be wrong about which service it is.
For the sake of completeness I've run an anti-virus scan via a bootable CD, all good.
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All I'm after at this point are the reg keys to disable 'behavior shield' which I believe someone mentioned in this thread is the culprit, I may be wrong about which service it is.
Found this but dont think it is what you are looking for:
http://www.avast.com/en-us/faq.php?article=AVKB93
........my apologies for wasting your time if it is not
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All I'm after at this point are the reg keys to disable 'behavior shield' which I believe someone mentioned in this thread is the culprit, I may be wrong about which service it is.
Found this but dont think it is what you are looking for:
http://www.avast.com/en-us/faq.php?article=AVKB93
........my apologies for wasting your time if it is not
Thanks blowtorch. Thats the process I tried, but the task manager pops up and is promptly killed off. ???
I ran a diff between 2 regedit dumps after tweaking the settings on a test machine and it seems the settings arent stored in the registry.
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The fact that the task manager is being killed is the reason I suggested checking for an infection.
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The fact that the task manager is being killed is the reason I suggested checking for an infection.
Thats fair, and why I scanned at all since I couldnt see a good reason it was happening. Would love avast to put out a bootable fix for this...
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Unaware that this thread existed, I started this one:
http://forum.avast.com/index.php?topic=127347.0
............. haven't had a reply so far. If Avast is causing the black screen on my computer, will other free AVs do the same?
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Unaware that this thread existed, I started this one:
http://forum.avast.com/index.php?topic=127347.0 (http://forum.avast.com/index.php?topic=127347.0)
............. haven't had a reply so far. If Avast is causing the black screen on my computer, will other free AVs do the same?
How did you remove your previous AV ??
You may want to do a clean install following the instructions outlined at:
http://goo.gl/VLXde (http://goo.gl/VLXde)
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All I'm after at this point are the reg keys to disable 'behavior shield' which I believe someone mentioned in this thread is the culprit, I may be wrong about which service it is.
Found this but dont think it is what you are looking for:
http://www.avast.com/en-us/faq.php?article=AVKB93
........my apologies for wasting your time if it is not
Thanks blowtorch. Thats the process I tried, but the task manager pops up and is promptly killed off. ???
I ran a diff between 2 regedit dumps after tweaking the settings on a test machine and it seems the settings arent stored in the registry.
How about this then?
"Please follow these instructions.
http://www.avast.com/faq.php?article=AVKB93#artTitle
Hope you solve it as expected".
Got it by e-mail from Avast support
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Previous was a Norton trial that came with the laptop. It was removed remotely by a Norton agent.
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Previous was a Norton trial that came with the laptop. It was removed remotely by a Norton agent.
Third party support. Wonder what else they did ??? Sorry but we've seen the damage some of the 3rd party
support people can do. :'(
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............Wonder what else they did ??? Sorry but we've seen the damage some of the 3rd party
support people can do. :'(
Since I always see my glass as half full rather than half empty Bob, I'll cross that bridge if I ever come to it. ;D
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............Wonder what else they did ??? Sorry but we've seen the damage some of the 3rd party
support people can do. :'(
Since I always see my glass as half full rather than half empty Bob, I'll cross that bridge if I ever come to it. ;D
Since you're having a problem, you may already be stumbling over that bridge.
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Since you're having a problem, you may already be stumbling over that bridge
Problem solved via Avast Support's link :) .
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Since you're having a problem, you may already be stumbling over that bridge.
"It's nice to be Important. - It's more important to be Nice".
Hey man, your halo is slipping!
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I got the blue screen today, twice on a new install of Avast Free on Windows 7. I uninstallrd Avast, no more blue screen. No more Avast.
Why would I want to pay for this if the free version doesn't work?
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Blue screen is completely different to what is being discussed here.
Please start your own new topic and we will try and help, that is if you want help. This doesn't seem to be the case in your other post in another topic.
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The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.
hello,
Same yesterday when I wanted to reboot my pc (wxp pro Sp3 - intel PIV).
Strange because it wasn't the first time I rebooted since 8.0.1483 version.(the 2 or 3 other were ok)
nb:avast 8 was updated from v7 (no clean install).
With "Boot from last good configuration" it's ok now (even all shields)
Pretty much the same thing too, except that i do a clean install on an reinstalled OS. It ruined Avast's trust to me to the point that i didn't trust that Mobile Security in fear of bricking Android... at least AVG's and Avira's worst thing is that it causes only false-positive during my time of using it.
Currently staying on Avast Free 7 because for a year it reliably protects me... with very few false positives and no problem, also very lightweight on my laptop (Aspire 4315, quite old). And how i'm installing it, i'm reversing the date/time to March 2012 before installing, then a legit free key, even if it registered in 2013, are doing it very well with little to no problems. Then i move back to current date, and installing the VPS update (still compatible!) separately.
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hello,
2 times : in may and yesterday I had Bluescreen:
C000021a Erreur système irrécupérable
Le processus systeme session manager Initialization s'est terminé de façon inattendue
nothing to do (restore , last good config,...)
I don't know why but the only was was to do a avast clean install , and yesterday too.
Strange that avast cause main trouble on my pc (more than a virus itself)....? >:(
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The fact that the task manager is being killed is the reason I suggested checking for an infection.
Thats fair, and why I scanned at all since I couldnt see a good reason it was happening. Would love avast to put out a bootable fix for this...
PLEASE PLEASE put out a bootable fix. I can't get to the desktop and I can't get to Task Manager. I'm completely stuffed unless I fancy a complete reinstall and losing all settings, apps, files etc. This is a complete disgrace and my PC is bricked.
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Still no fix I see. Avast has gone very quiet. A bit like my PC which is still sitting there useless. A bit like Avast?
Monumental support lads! At least some words of encouragement might be helpful at this stage?
Hello???
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Still nothing?
In the meantime, how about something like:
"We apologise for shipping a duff installation that has rendered you machine totally inoperable. As a professional outfit that cares about our customer experience and brand reputation, we would like to reassure you that we are doing our level best to come up with a fix that will enable you to recover your installation without having to completely reinstall your OS and all its applications and settings. While this may take some time, we would like to reassure you that we are working around the clock to understand how this was possible, how to fix it in such a way that we can minimise any inconvenience to you and how to put safeguards in place to ensure it is less likely to happen again."
Or:
"Sorry we shipped a shit installation that screwed up your machine. Tough titty. Did you seriously think we'd actually help you to fix it? Meanwhile you can whistle Dixie because we sure as hell aren't going to waste our time fixing your problems or admitting we screwed up in any way. Besides, we can make up for the negative impact by simply running extra promotions and giving away licences to other punters."
What do you think?
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I use Windows 8 Pro x64 with avast! 8 Premier and another pc Windows 8 pro x32 with avast! Free anitivirus.
After installing avast! 2 problem happened:
1. After login "blank screen" happened! and
2. "Change PC settings" option not start!
I solved those problems by adding 2 file in Behavior Shield > Trusted Process. The file 2 are:
1. C:\Windows\explorer.exe [solve "blank screen" problem]
2. CWindows\ImmersiveControlPanel\SystemSettings.exe [Solve "Change PC settings" running problem]
Those problem also solved by unchecking "Monitor the system for unauthorized modifications" in Behavior Shield settings.
FOR PEOPLE WHO CAN'T ACCESS TASK MANAGER(Crash) or SAFE MODE, I HAVE FOUND ANOTHER METHOD..
After login, Press Ctrl+Alt+Del then, click on the Power button. It'll show some error, click OK.
Then, there will be an Error Report. Click on More Details, Scroll down & click on the last Hyperlink (Blue, underlined test). This will open text report in Wordpad.
Click File -> Open. Select All Documents from the dropdown menu at the right-bottom of the window.
Browse to "C:\Program Files\AVAST Software\Avast" & look for AvastUI, Right-click on it & Run as Administrator..
Now you can add the explorer.exe & SystemSettings.exe to Behavioral Shield exceptions as mentioned everywhere.. Restart...
Enjoy!!
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Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?
thanks a lot,
Pavel
Well, after a clean windows install after removing McCrap then the McCrap removal tool, installing all Windows updates including Service Pack 1, I first got a BSOD. Un-installing avast in Safe Mode, running the avast removal tool, rebooting and reinstalling avast free I too got a black screen with no option [but] to start from scratch once again. It wasn't a back-lit grey screen, just black - no backlight. 'ctrl+alt+delete' did not respond, or at least, gave no visible response. So much for my previous experience - back to a paid for product for me. :(
Edit: Clarified Subject.
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I use Windows 8 Pro x64 with avast! 8 Premier and another pc Windows 8 pro x32 with avast! Free anitivirus.
After installing avast! 2 problem happened:
1. After login "blank screen" happened! and
2. "Change PC settings" option not start!
I solved those problems by adding 2 file in Behavior Shield > Trusted Process. The file 2 are:
1. C:\Windows\explorer.exe [solve "blank screen" problem]
2. CWindows\ImmersiveControlPanel\SystemSettings.exe [Solve "Change PC settings" running problem]
Those problem also solved by unchecking "Monitor the system for unauthorized modifications" in Behavior Shield settings.
FOR PEOPLE WHO CAN'T ACCESS TASK MANAGER(Crash) or SAFE MODE, I HAVE FOUND ANOTHER METHOD..
After login, Press Ctrl+Alt+Del then, click on the Power button. It'll show some error, click OK.
Then, there will be an Error Report. Click on More Details, Scroll down & click on the last Hyperlink (Blue, underlined test). This will open text report in Wordpad.
Click File -> Open. Select All Documents from the dropdown menu at the right-bottom of the window.
Browse to "C:\Program Files\AVAST Software\Avast" & look for AvastUI, Right-click on it & Run as Administrator..
Now you can add the explorer.exe & SystemSettings.exe to Behavioral Shield exceptions as mentioned everywhere.. Restart...
Enjoy!!
I try this and I have some error but it not show an error report and it not have more detail
What will i do
I can't open task manager
I try to go to safe mode but it will go to blink blank screen
and the another method it show error but it not have more detail
anyone have another method for fix it please tell me
i don't want to format my drive