Avast WEBforum
Other => Viruses and worms => Topic started by: Solivita on March 14, 2013, 07:42:28 PM
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I need your help:
Chitka pop ups are on the right hand side and another pop up (sometimes porn) on the left side. Sometimes I am redirected to other sites as well. I have tried all kinds of malware and virus removal software. I've paid someone to come to get rid of it and it's still here!
I've been reading other solutions but probably there's different solutions for different operating systems.
Windows 7 64-bit computer.
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Hi run OTL and attach the log it produces please
Download OTL (http://oldtimer.geekstogo.com/OTL.exe) to your Desktop
Secondary link (http://www.itxassociates.com/OT-Tools/OTL.exe)
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
(https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif)
- Select All Users
- Under the Custom Scan box paste this in
netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
winsock.*
/md5stop
CREATERESTOREPOINT
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Post both logs
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Attached are the log files.
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Hi you appear to be running both Avast and AVG .. One must go as this is the one time when more is not better
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:OTL
O2:64bit: - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No CLSID value found.
O2:64bit: - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - No CLSID value found.
O2 - BHO: (no name) - {074C1DC5-9320-4A9A-947D-C042949C6216} - No CLSID value found.
O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No CLSID value found.
O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - No CLSID value found.
O3 - HKLM\..\Toolbar: (ALOT Appbar) - {A531D99C-5A22-449b-83DA-872725C6D0ED} - C:\Program Files (x86)\alotappbar\bin\alothelper.dll (Inuvo, Inc)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab (Java Plug-in 1.6.0_22)
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
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Attached is the log...
I received an error this time as well as last time, "There is no disk in the drive. Please insert a disk into drive /Device/Harddisk4/DR4"
What does this error mean?
Also, I don't see Avast listed in the programs under Contro Panel. The computer person I had here to fix this problem tried to download it but ended up loading AVG instead. Is there another place I need to look to remove the second antivirus software?
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OK run aswClear to uninstall the Avast remnants
Download Uninstall Utility (http://www.avast.com/uninstall-utility) to your Desktop. then run
Could you confirm that chikita has gone ..
- Download RogueKiller (http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe) and save it on your desktop.
NOTE: If using IE8 or better Smartscreen Filter will need to be disabled
- Quit all programs
- Start RogueKiller.exe.
- Wait until Prescan has finished ...
- Click on Scan
(https://dl.dropbox.com/u/73555776/RKScan.GIF)
- Wait for the end of the scan.
- The report has been created on the desktop.
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I never could find Chitka on my computer anywhere so I can't determine if it's gone or not...
Attached is the log file from Rogue Killer.
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Have the popups gone now ?
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I'm not sure...I'll need to let you know.
Roguekiller has that I should delete files...do I need to do that?
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No, no need to delete those they are just a report for me
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Thank you for all your help...I'll let you know if I get the pop ups again...You are fantastic if these annoying pop ups are gone.
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What can I do to make sure I don't get the Chitka pop ups again?
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So far there haven't been any pop ups. I will give it a few days to make sure it's gone!
Do you know how this got on my computer and why it wasn't found by all the programs I used?
What program would you recommend I use on a regular basis to find and delete malware?
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Chitika
http://en.wikipedia.org/wiki/Chitika
Chitika may bundle with third parties, including browser attachments, who pose a threat to an infected computer system. Please note, though Chitika standalone is not essentially dangerous, the third-party software Chitika may associate with or bundle with are potentially dangerous
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This malware places itself in the one area that no anti-malware/Anti-virus checks... The Host file
All I did was to replace the Host file with a standard one
Subject to no further problems :)
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean :thumbsup:
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that- Click Start.
- Open My Computer.
- Select the Tools menu and click Folder Options.
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
(https://dl.dropbox.com/u/73555776/disc%20clean.JPG)
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/) and this article (http://www.nbcnews.com/technology/technolog/us-warns-java-software-security-concerns-escalate-1B7938755).
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser (http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/))
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Malwarebytes (http://www.malwarebytes.org/mbam-download.php).
Update and run weekly to keep your system clean
Download and install FileHippo update checker (http://www.filehippo.com/updatechecker/) and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport (http://www.trusteer.com/Products/Trusteer-Rapport-for-Online-Banking)
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit - Microsoft Windows Update (http://windowsupdate.microsoft.com)
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ? (http://www.geekstogo.com/forum/topic/225044-preventing-malware-and-safe-computing/)Keep safe :wave:
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I did everything, but the clean up on system restore deleted all restore points except today after I downloaded Trustee Rapport. The other restore points are System Image Restore Point. Should it have deleted all the others?
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Nope that is good, the malware should be history now even if you decide to do a system restore