Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: AlanJayWeiner on March 16, 2013, 02:00:50 AM
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Running Windows 7 64bit, Avast Pro 8 updated to 8.0.1483
If I click on the 'security' tab, the GUI disappears
If I click on 'home' and then click on 'Software Updater', the GUI disappears
If I click on 'settings' then 'global exclusions' then 'browse' it fails to bring up a file browser, and nothing I do makes the settings window go away. I have to reboot the system.
It is blocking GMVault, which I use to back up my gmail account. I'm currently restoring my email database to a new gmail account. Avast 7 had no problem with it; it worked fine. Avast 8 blocks it; prevents GMVault from connecting to Gmail servers. I can't put it in any 'safe' list because the GUI crashes before I can even get there.
I have to TURN OFF Avast 8 in order to restore my email to the gmail account - doesn't make me feel very secure! It will take about 3 days to finish the email migration; I have to disable Avast for that time? And I can't disable just one part; can't get to the GUI to do that. I have to use the tray icon and disable ALL the shields.
So what do I do to fix these problems?
Is there a file I can manually edit to whitelist GMVault to get around the GUI crashing problem? (it's a Python script, btw)
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something strange
may resolve
Windows XP: Click Start> Control Panel> Programs> avast> Repair
Windows Vista / Windows 7: Click Start> Control Panel> Programs> Programs and Features> avast> Repair
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Did that; no change. version numbers remained the same (engine and virus definitions version 130318-0
program version 8.0.1483)
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partial resolution, but still not usable - have to disable Avast to retrieve my mail.
I completely uninstalled Avast, and reinstalled Avast 8. Same version numbers as previously shown, but the GUI doesn't crash any more.
It still blocks GMvault; I have tracked it to the Mail Shield and the SSL handling. If I disable the Mail Shield, GMvault works and retrieves my email. (all other shields remain enabled)
I will post information about GMvault failing in another thread.
Avast 8 = disappointment
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there is some sort of incompatibility between the module email
GM vaults
I have to ask the staff some correction before the release of the next update