Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: biidaaban on March 16, 2013, 12:57:20 PM

Title: Need new license file
Post by: biidaaban on March 16, 2013, 12:57:20 PM

My computer crashed and I had to buy a new one. I downloaded avast internet suite, but my old license (2 years bought 01/13) does not work. Yes, I did open a support ticket yesterday, to no avail. Can you help? Thanks!

(urgent: hates norton)

Title: Re: Need new license file
Post by: Gandalf1369 on March 16, 2013, 02:22:14 PM

Quote from: biidaaban on March 16, 2013, 12:57:20 PM

My computer crashed and I had to buy a new one. I downloaded avast internet suite, but my old license (2 years bought 01/13) does not work. Yes, I did open a support ticket yesterday, to no avail. Can you help? Thanks!

(urgent: hates norton)

Well, you could always try going here: http://www.avast.com/resend-license-paid.php

When the time comes to activate your avast! installation don't forget to fully remove all traces of Norton - use their removal tool and reboot  a couple of times before re-installing avast!.

Title: Re: Need new license file
Post by: biidaaban on March 16, 2013, 07:01:55 PM

Gandalf you are the best, thanks so much! :D

Title: Re: Need new license file
Post by: Gandalf1369 on March 16, 2013, 08:15:01 PM

You're very welcome.  Hope it all works out well for you.