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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Walt baby luv on March 17, 2013, 05:41:56 PM

Title: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: Walt baby luv on March 17, 2013, 05:41:56 PM

I get the BSOD with Avast 8, I am using Avast 7 free right now until the problem is fixed. I paid for Avast Internet Suite and I want it back. If someone could help with this so I can speed up the process that would be great!

Every time I try to access the Ftp server and copy/paste with (Internet Explorer) it says: Make sure you have permission to put files on the server. Details: Access is denied.

I have two computers, one desktop with Avast 8 (and it runs perfect) and a laptop with Avast 7 because, well you know why.
Laptop is an Acer Aspire 5517 Win 7 x64,

Thanks, I love Avast and will always be a fan, no matter what. :)

Title: Re: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: Walt baby luv on March 17, 2013, 05:51:28 PM

I meant Windows Explorer  :-[

Thanks

Title: Re: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: igor on March 17, 2013, 05:59:02 PM

Everyone has access to the incoming folder (to write there, not to list files or read), so you do as well.
If you can't upload a file, it may be because a file of the same name already exists in the folder (so you should try to rename it first).

Title: Re: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: iroc9555 on March 17, 2013, 10:01:41 PM

I also have problems sending a file. It says " I do not have permission to do so ". The file name is Malévola.

Title: Re: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: igor on March 17, 2013, 11:49:32 PM

OK, my bad - the disk is out of space.
I'll let someone know to fix that.

Title: Re: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: iroc9555 on March 18, 2013, 02:44:37 PM

Thanks igor.

Title: Re: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: igor on March 18, 2013, 03:59:13 PM

Should be fixed by now.

Title: Re: How do i obtain permission to access Ftp.avast.com/incoming to post minidumps?
Post by: Walt baby luv on March 18, 2013, 04:43:18 PM

Thanks for the info, but when i try to access the ftp server it says, Details; 550 Failed to change directory.
????
Thanks,