Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: fire on March 18, 2013, 08:13:47 PM
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I downloaded the latest program update 8.0.1483 (to the free version) about 10 days ago or something like that. Today when I turned on the computer it told me that avast would no longer update because the trial period for the paid version was over. I must have accidently downloaded the paid version (which I never had before). I uninstalled avast and then reinstalled the free version again and everything seems fine. I really don't know how this could have happened as I've used avast free for years and whenever I downloaded the latest version I never had this happen. I must have slipped up somewhere. Just curious did anything like this happen to anyone else????
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We have seen a few instances of this, some corruption/confusion that avast thinks you have the paid version installed.
It will probably be quickest in the long run to do a clean install of avast free.
- Download the latest version of avast, 8.0.1483 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
- Download the avast! Uninstall Utility, aswClear.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for all versions). - 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), first for 7.x if previously installed and then for 8.0, once complete reboot into normal mode.
- 3. install the latest version, reboot.
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David thanks for the quick response. As a computer novice when it comes to trying to correct problems I'm not very good. I may just monitor this to see if it happens again and if it does I'll do the recommended fix. I know it probably doesn't matter but in the registration it says I'm good for 365 days (as I re-registered today after the install).
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You can try the avast Repair option first if you wish, but in this instance I'm not sure if it is enough with avast thinking you have a Pro version. As the message mentioned the updates won't happen if it also feels the trial for the paid version was over.
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I will just see what happens before I try anything else. I did d/l and save the free version along with the uninstall utility in case I have to go that route. I'll post what happens in any event in the near future. One other thing,,do I reboot back into the normal mode simply by using the "start" button in the left bottom corner of my screen,,,sorry for sounding like an idiot,,just I've never used the safe mode before.
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hi fire,
To enter Safe Mode, follow these instructions here: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true)
These steps apply to all versions of Windows. What you will see is the system starting up, the manufacturer screen showing and just before it ends, press F8. You want to press F8 in the gap or period before the main Windows startup screen begins.
A menu screen will appear. Select Safe Mode at the top. Press Enter on your keyboard.
Allow Windows to fully load in safe mode before you begin operations. Choose the administrator desktop you want to work within. Note there is an option to use System Restore; select Yes to enter the administrator desktop without selecting System Restore.
Safe Mode has two flavors; Safe Mode and Safe Mode with Networking. The latter can be used in emergencies if the Network function does not work in normal desktop to be able to get needed software updates and such should you ever need to do so.
Safe Mode loads only the essential drivers and files for Windows to run; all third-party drivers and program files do not load and run as they normally do in normal startup mode.
Just be careful what you delete using avast aswclear.exe Select only the folders for avast! and nothing else, and must have the aswclear.exe on the the desktop only when you run it.
Reboot after each version removal. When done, proceed to the normal user desktop.
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I will just see what happens before I try anything else. I did d/l and save the free version along with the uninstall utility in case I have to go that route. I'll post what happens in any event in the near future. One other thing,,do I reboot back into the normal mode simply by using the "start" button in the left bottom corner of my screen,,,sorry for sounding like an idiot,,just I've never used the safe mode before.
You don't have to worry about getting into safe mode when you try to run the new version of the avast uninstall utility, it asks to be run from safe mode and if you answer yes it handles the boot into safe mode.
Safe mode only loads certain elements and not many programs (why it is called safe mode), the first thing you will notice is it is a lower resolution and lower colours 256 not full colour range. So it looks a bit weird but other than that not really an issue and you are only there for one thing, to run the avast uninstall utility, as outlined above.
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Thanks guys
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You're welcome.
Until you choose what action to take, monitor your updates to see if they are actually getting done, http://www.avast.com/virus-update-history (http://www.avast.com/virus-update-history).
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I am keeping an eye on this thread. I have a member who is going thru the same experience.
Install Avast! FREE, registered it and then out of the blue it turns into trial mode with 10 days left. She also inadvertently, trying to fix it, ended up with Avast! Pro trial. The only thing is that she has reinstalled clean Avast! free several times and each time Avast! free returns to trial mode after a VPS update.
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I thought you might be ;)
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>iroc9555,,,just curious but you said everytime you do a reinstall of avast it will eventually return to the trial mode for the paid version,,,do you remember how many days after a reinstall of the free version that it thinks you have the paid version,,,thanks
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Not me. This is a member in the Spanish forum.
The first time it happened to her was when she upgraded from Avast! 7 to 8. It took like 2 or 3 days for her to realized that Avast! FREE became a trial version. Like you, she tried to fix it and ended up with Avast! Pro trial.
She reinstalled Avast! again. This time using the clean method she found here in the forums, but next day she found Avast! has switched again. She said she tried again with the same results. She then posted here looking for help.
I asked her to clean her comp of junk, CHKDSK, download a fresh copy of Avast!, look for any traces of other Avs, and run aswclear in safe mode for Avast! 7, and 8. However she returned again next day with a screenshot of Avast! FREE saying that the trial time period has expired and with 10 days left in the time bar.
So it takes from 1 to 2 days. On my account it happens when Avast! updates VPS but I might be wrong. I sent a Support Package to be analized. So I am waiting
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David if you read this please reply,,,as a test of my ability to uninstall and reinstall avast using your suggestion for a "clean" uninstall,,I have an old laptop we only use if our good computer is having any problems so I thought I'd try it on that. I followed all the steps and when I ran the aswclear.exe I came up with the following list,,now this is not the list from our desk top computer that I statred this thread about,,
avast 4/home/professional
avast 4 server edition
Bart cd manager
avast for kerio
avast PDA edition
avast 32
avast managed client
avast distributed network manager
avast windows home server edition
avast 5 free/pro/internet security
avast 6 " " " " "
avast 7 " " " " "
avast 8 " " " " "
avast business protection (plus)
Under that list was the following
Enter path to folder where selected product is installed. Make sure that the path contains selected products program files. All files from this folder will be deleted.
So my questions are this,,if I were to continue to uninstall using this, out of the list I posted which of the above would i have to remove,,,next,,,do you have to do one at a time,,reboot and then do the next one,,and lastly how do I find the path to the folder for each one. Now like I said this is dry a run for me in case I do this with our good computer. I don't know what list I will find if and when I run the aswclear. For me this isn't as easy as it sounds,,,thanks David or whoever responds. I hope you can understand this post OK. I can't get back til later to check on any replys to this.
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Because the aswClear.exe is designed to be able to uninstall all avast products the drop down list can be long, you are only concerned with a small sub-set of the avast free/pro/internet security program versions.
Select the program/s from this smaller list (in the order they were installed):
avast 5 free/pro/internet security
avast 6 " " " " "
avast 7 " " " " "
avast 8 " " " " "
Generally it will probably mean running it for avast7 free/pro/internet security then for avast8 free/pro/internet security and then boot into normal mode.
The Path is usually completed for you when you select the program version you wish to uninstall. But the default for the last fre installed versions has been, C:\Program Files\AVAST Software\.
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David will I have to do them one at a time,,you know avast7,,then a reboot to do avast8,,,btw when I did try it on the laptop it didn't select a path,,I would have to enter it myself. Thanks for the help,,,so far everything's still working OK on the good computer
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No as my original instructions said in item 2:
- 1. Now uninstall avast! (using add remove programs, if you can't do that (as appears to be the case) start from the next step), reboot.
- 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), first for 7.x if previously installed and then for 8.0, once complete reboot into normal mode.
- 3. install the latest version, reboot.
I see no need to reboot in between runs for the uninstall utility.
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David if I have to remove more than one version do you have to reboot after each one?
Sorry this post was entered by mistake
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No, as you only have one version currently installed all that the uninstall utility is doing is a belt and braces clean up of possible remnants after previous normal uninstalls.
The utility is looking for the presence of registry items and old files/folders remaining after an uninstall or failed uninstall. Avast isn't running in safe mode so you don't have to constantly reboot to apply the changes as such.
So you boot into safe mode ONCE and run the uninstall utility as many times as are required, starting with the earliest previously installed version of avast to the latest version of avast. As I said this will in most cases be first for avast7 then for avast8.
When you have completed those runs of the uninstall utility then you reboot and do the clean install the latest avast version.
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OK tried it on the laptop,,,was only able to uninstall one version at a time but,,,1st I uninstalled avast7,,,had to reboot to do avast8,,but when I ran the asw it stil shows avast7,,Ok so I then asked it to uninstall avast8,,,rebooted,,,ran the asw again it it still shows avast7 and 8,,decided I better not screw anything else up so I installed a fresh copy of avast8,,,if I did everything right,,,should the avast7 and 8 still have shown after I thought I uninstalled both of them??? I told you I could screw it up,,,lol. I'm not worried at all about the computer I'm testing this on.
I guess I could have just started the aswclear.exe again from where I saved it to,,but didn't think of that until now,,stupid me. I'm just stumped as to why avast 7 and 8 were still listed. When I did say it was OK to uninstall each of them the dialog in the box below the list said they were uninstalled.
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I can't understand why you couldn't uninstall more than one version at a time, mainly because you don't say why, errors, etc. But you are in essence only uninstalling one at a time, run it for one, when it is complete run it again for the next.
It will still show avast7 in the list, in the same way it shows the whole slew of other avast programs that you have never had installed, it is a drop down list for all avast versions not all installed versions.
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OK thanks for clearing up why the versions still were showing,,and as to why I couldn't uninstall more than one version at a time,,after I clicked on avast 7 for instance the remove button allowed me to use it,,but after doing one version the remove button turned gray and I couldn't do another version without exiting the asw and coming back. That computer is running vista so maybe thats why,,I don't know. Really doesn't matter at this point as I'm still going to wait and see if the avast installed on our good computer reverts to the pro/paid edition. I reinstalled it last Monday, the 18th of March and so far everythings OK.
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You're welcome.
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David I'll keep you informed on how I make out,,there's no need to reply.