Avast WEBforum
Other => Viruses and worms => Topic started by: johnone on March 20, 2013, 10:45:26 PM
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Pop up window bottom left ,can't close
Windows 7 X64 IE9
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This should cure it
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
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it appears fixed!!
Thank you
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Run OTL and press the cleanup button to remove it and associated files
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I'm having constant chitka popups that my Malwarebytes didn't get rid of (see log below). If other anti-malware programs are required, could you please direct me to a safe place where I can download them? Thanks!
Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
Database version: v2013.04.01.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16521
JLH :: JLH-PC [administrator]
4/1/2013 7:58:59 AM
mbam-log-2013-04-01 (07-58-59).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219835
Time elapsed: 5 minute(s), 8 second(s)
Memory Processes Detected: 1
C:\Users\JLH\AppData\Local\Temp\tmpb10c6c4f.exe (Trojan.Ransom.WL) -> 4740 -> Delete on reboot.
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 3
C:\Users\JLH\AppData\Local\Temp\tmpb10c6c4f.exe (Trojan.Ransom.WL) -> Delete on reboot.
C:\Users\JLH\AppData\Local\Temp\tmpde56a819.exe (Trojan.Ransom.WL) -> Quarantined and deleted successfully.
C:\Users\JLH\4zqjwcji9mmr7.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
(end)
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I will need this initially
Download OTL (http://oldtimer.geekstogo.com/OTL.exe) to your Desktop
Secondary link (http://www.itxassociates.com/OT-Tools/OTL.exe)
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
(https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif)
- Select All Users
- Under the Custom Scan box paste this in
netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
winsock.*
/md5stop
CREATERESTOREPOINT
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Post both logs
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Apparently, I did something wrong. After the second scan (which took almost as long as the first), only the OTL.Txt window opened, and I didn't see any Extras.Txt, either as a notepad pop-up or in the place where the OTL was saved. Also, when I attempted to post the log from the OTL.Txt notepad with this message, I was given the "exceeds 10,000 characters" error message. I apologize for my incompetence and would be extremely grateful for any further direction and/or correction. Thank you!
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Could you attach the main log please
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The log from the initial scan (the one before pasting your info into the Custom Scan box) contains in excess of 54,000 characters, so it's triggering the "in excess of 10,000" error message. The log from the scan after pasting your info contains in excess of 100,000 characters. Which log do you want and how should I circumvent the error message, if at all? Thanks.
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The log from the initial scan (the one before pasting your info into the Custom Scan box) contains in excess of 54,000 characters, so it's triggering the "in excess of 10,000" error message. The log from the scan after pasting your info contains in excess of 100,000 characters. Which log do you want and how should I circumvent the error message, if at all? Thanks.
you need to attach the OTL.txt log....not copy and paste
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Sorry about that. The first attachment should be the log from the scan run after I pasted your info into the Custom Scan Box, and the second attachment should be the log from the initial scan. Hope this is what you need. Thank you very much.
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What antivirus are you using ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:OTL
SRV - [2013/04/01 16:34:36 | 000,042,504 | ---- | M] (COMPANYVERS_NAME) [Auto | Running] -- C:\Program Files (x86)\UtilityChest_49\bar\1.bin\49barsvc.exe -- (UtilityChest_49Service)
IE - HKU\S-1-5-21-2456416701-3275544159-1560900735-1000\..\SearchScopes\{4A876217-4C52-4615-9E01-AAC708F793F4}: "URL" = http://www.mysearchresults.com/search?&c=2652&t=03&q={searchTerms}
FF:64bit: - HKLM\Software\MozillaPlugins\@bestbuy.com/npBestBuyPcAppDetector,version=1.0: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll (Best Buy)
FF - HKLM\Software\MozillaPlugins\@bestbuy.com/npBestBuyPcAppDetector,version=1.0: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll (Best Buy)
FF - HKLM\Software\MozillaPlugins\@UtilityChest_49.com/Plugin: C:\Program Files (x86)\UtilityChest_49\bar\1.bin\NP49Stub.dll (MindSpark)
O2 - BHO: (Search Assistant BHO) - {06e05b40-77fa-40b6-9077-ed1a7577b1ef} - C:\Program Files (x86)\UtilityChest_49\bar\1.bin\49SrcAs.dll (MindSpark)
O2 - BHO: (Toolbar BHO) - {58f7b5ca-1162-42e8-8bbc-d543b4edd780} - C:\Program Files (x86)\UtilityChest_49\bar\1.bin\49bar.dll (MindSpark)
O2 - BHO: (WeCareReminder Class) - {D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} - C:\ProgramData\WeCareReminder\IEHelperv2.5.0.dll (We-Care.com)
O2 - BHO: (Yontoo) - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll (Yontoo LLC)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Utility Chest) - {cf67755f-9265-449c-87cf-b945519e073b} - C:\Program Files (x86)\UtilityChest_49\bar\1.bin\49bar.dll (MindSpark)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKLM..\Run: [Utility Chest Search Scope Monitor] C:\Program Files (x86)\UtilityChest_49\bar\1.bin\49SrchMn.exe (MindSpark)
O4 - HKLM..\Run: [UtilityChest_49 Browser Plugin Loader] C:\Program Files (x86)\UtilityChest_49\bar\1.bin\49brmon.exe (VER_COMPANY_NAME)
O4 - HKU\S-1-5-21-2456416701-3275544159-1560900735-1000..\Run: [Best Buy pc app] C:\Users\JLH\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms File not found
O4 - HKU\S-1-5-21-2456416701-3275544159-1560900735-1000..\Run: [mopeg.exe] C:\Users\JLH\AppData\Roaming\Rale\mopeg.exe ()
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
[2013/04/01 16:34:36 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\UtilityChest_49
[2013/03/08 17:21:36 | 000,000,000 | ---D | C] -- C:\ProgramData\pojrssyahbfpqff
[2013/03/08 17:21:28 | 000,108,320 | ---- | C] () -- C:\ProgramData\kkfijpgxziscxqv
[2012/08/09 07:26:49 | 000,000,026 | -H-- | C] () -- C:\ProgramData\.119889580931711767808769176
[2012/08/09 07:15:07 | 000,000,021 | -H-- | C] () -- C:\ProgramData\.24554863501262644635642126105
:Files
C:\Users\JLH\AppData\Roaming\Rale\mopeg.exe
C:\ProgramData\Best Buy pc app
C:\ProgramData\WeCareReminder
C:\Program Files (x86)\Yontoo
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download AdwCleaner from here (http://general-changelog-team.fr/en/downloads/finish/20-outils-de-xplode/2-adwcleaner) to your desktop
Run AdwCleaner and select Delete
(https://dl.dropbox.com/u/73555776/AdwCleaner.GIF)
Once done it will ask to reboot, allow this
On reboot a log will be produced please attach that
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Here they are. If I missed anything, please let me know. Thank you!
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Here they are. If I missed anything, please let me know. Thank you!
do you not use any antivirus?
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I had Norton, but I'm not seeing it now.
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Have the popups gone now ?
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Yes, it appears they have left the building. You da man! If you're ever in Lincoln NE, drinks are on me. Any recommendations on which anti-virus to download? Thanks again!!!
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Yes, it appears they have left the building. You da man! If you're ever in Lincoln NE, drinks are on me. Any recommendations on which anti-virus to download? Thanks again!!!
Hmm lets see which AV would I recommend ... Avast I think would be a good one ;D
Select Custom install to determine what elements you want. Direct download link http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
If you need any help with the set up just holler
Subject to no further problems :)
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean :thumbsup:
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
(https://dl.dropbox.com/u/73555776/disc%20clean.JPG)
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/) and this article (http://www.nbcnews.com/technology/technolog/us-warns-java-software-security-concerns-escalate-1B7938755).
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser (http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/))
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Malwarebytes (http://www.malwarebytes.org/mbam-download.php).
Update and run weekly to keep your system clean
Download and install FileHippo update checker (http://www.filehippo.com/updatechecker/) and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport (http://www.trusteer.com/Products/Trusteer-Rapport-for-Online-Banking)
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit - Microsoft Windows Update (http://windowsupdate.microsoft.com)
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ? (http://www.geekstogo.com/forum/topic/225044-preventing-malware-and-safe-computing/)Keep safe :wave: