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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nic on March 11, 2005, 06:19:07 AM

Title: Error - ashServ.exe
Post by: Nic on March 11, 2005, 06:19:07 AM
Frequently (not always) when I shut down Windows I get an error message just before the machine powers off (or reboots).  It's headed 'error ashServ.exe'. So far, I have not been able to read the message before the shutdown screen disappears. I have seen the same message on another machine running Win2000.  Can anyone tell me what it may refer to and how to rectify it?  I'm running XP Pro SP2, avast 4.6.618, Zone Alarm Pro 5.1
Thanks,
Nic  ???
Title: Re: Error - ashServ.exe
Post by: SupaSmurf on March 11, 2005, 08:18:13 AM
Having the same issue with ashServ.exe crashing during system shutdown

Windows 2000, SP4
avast 4.6.603 (although I just ran a Program Update and it says I'm at the current version???)
Sygate 5.6
Title: Re: Error - ashServ.exe
Post by: beerslayer on March 11, 2005, 09:14:56 AM
Yup, me too.  I've been seeing that ashServ.exe error on shutdown intermittently ever since updating to v4.6, on two different computers (currently, v4.6.603, and problem happened once today).  If I remember correctly, the error was an Access Violation, but my memory is not 100%.

So far, I haven't found anything in common that I've done each time this error occurs.  If I do, I'll update this thread.
Title: Re: Error - ashServ.exe
Post by: MickeyC on March 12, 2005, 10:41:42 PM
The error I get reads as "The instruction at 0x7c910e03 referenced at memory 0x00000000 could not be read. Click ok to terminate the program".

As stated in the above posts the error box is headed up "ashServ.exe" and occurs every time the PC is shut down.
Title: Re: Virus that goes undetected
Post by: salb on March 12, 2005, 10:47:21 PM
 ???
I just went to mcafee's site and downloaded a test virus, Avg virusscanner found it as a virus , Avast Did'nt???
http://images.secureie.com/mcafee_q6/lp4/0304_siepie_lp_02.asp?s=468_1637
Title: Re: Virus that goes undetected
Post by: Nic on March 12, 2005, 11:36:45 PM
???
I just went to mcafee's site and downloaded a test virus, Avg virusscanner found it as a virus , Avast Did'nt???
http://images.secureie.com/mcafee_q6/lp4/0304_siepie_lp_02.asp?s=468_1637

Well I just tried the same thing and avast picked up the test virus immediately...  Apart from that, you seem to have posted under the wrong topic.  Is there anyone else out there getting the ashServ.exe error at shutdown? :)
Title: Re: Error - ashServ.exe
Post by: Lisandro on March 12, 2005, 11:40:16 PM
Do any of you have have any (recent) files in C:\Windows\Minidump folder?
Maybe you can compress (zip) them and send to vlk@avast.com for analysis (maybe adding some information about the BSOD and the link for this thread)  ;)
Title: Re: Error - ashServ.exe
Post by: cagor on March 12, 2005, 11:44:54 PM
I used the repair facility in 'add and remove' - seems to have worked so far

C.  :)
Title: Re: Error - ashServ.exe
Post by: hiredassassin on April 14, 2005, 02:02:11 AM
Hi all...

Ive been getting the same error for a month or 2 as well...

no rhyme nor reason to it, it just seems to pop-up randomly on shutdown.

Has anyone found a solution yet??
Title: Re: Error - ashServ.exe
Post by: hpoehrli on April 14, 2005, 03:10:20 PM
Even with newest Beta 4.6.639 this error still appears sporadically....
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 14, 2005, 05:27:53 PM
Even with newest Beta 4.6.639 this error still appears sporadically....

Yeah... I see the same from time to time.
Maybe avast! is scanning something at shutdown but what? Why the services were not shutdown correctly?
Title: Re: Error - ashServ.exe
Post by: hpoehrli on April 17, 2005, 10:40:36 AM
This error is still present sporadically even with Avast 4.6.647
I see that the error occours more frequently after I have accessed Avast manually, but the significance of this is doubtful. I try to shut the system down when it seems to be really idle...
Title: Re: Error - ashServ.exe
Post by: triedandtested on April 18, 2005, 04:03:59 PM
I have the same problem and it was also present in the previous version
XP Home SP2

Hope something will be done as you all say it is sporadic I think it appears to happen when we try to shutdown very shortly after eiter using an application or if the avast icon had just finished turning if the pc is idle and then shut down I think this problem does not occur.

Just a thought....
Title: Re: Error - ashServ.exe
Post by: AmyDazz on April 18, 2005, 04:36:17 PM
Frequently (not always) when I shut down Windows I get an error message just before the machine powers off (or reboots).  It's headed 'error ashServ.exe'. So far, I have not been able to read the message before the shutdown screen disappears. I have seen the same message on another machine running Win2000.  Can anyone tell me what it may refer to and how to rectify it?  I'm running XP Pro SP2, avast 4.6.618, Zone Alarm Pro 5.1
Thanks,
Nic  ???

I thought i was the only one who having this problem but apparently there are a lot of other users who encounter this problem.
Title: Re: Error - ashServ.exe
Post by: LAB on April 18, 2005, 04:57:48 PM
I have noticed the same problem at shutdown with XP Pro w sp2, Avast Home Version and it does seem random. It just goes by too fast for me to read it but I can catch something about ashserv and  a memory error. Like someone said, if you let the pc sit a few seconds before you shutdown, the problem never seems to occur.
Title: Re: Error - ashServ.exe
Post by: wulfruna on April 19, 2005, 03:16:18 AM
I have the same problem. Sometomes I can close down without it occurring but not very often. I have updated but it seems to make no difference the problem remains. ???
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 19, 2005, 03:27:54 AM
Yeah... I see the same from time to time.
I have it again while booting after updating from 4.6.647 to 4.6.650  :( :'(
Title: Re: Error - ashServ.exe
Post by: Athene on April 19, 2005, 03:22:47 PM
The error I get reads as "The instruction at 0x7c910e03 referenced at memory 0x00000000 could not be read. Click ok to terminate the program".

As stated in the above posts the error box is headed up "ashServ.exe" and occurs every time the PC is shut down.

I am now having this happen also. I cannot pinpoint what may be triggering it.
And I just tried to post this and it got "hung up" and I had to start over again.

Annie
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 19, 2005, 03:41:34 PM
Annie, I do not understand... Does your error message appear while shutting down?
What do you mean with 'start over again'?
Title: Re: Error - ashServ.exe
Post by: Athene on April 19, 2005, 03:50:49 PM
Annie, I do not understand... Does your error message appear while shutting down?
What do you mean with 'start over again'?

Technical, yes it appears when I am shutting down.
I had to redo my post--sorry, I guess I shouldn't have used the words "hung up"...but it just wouldn't post. It was taking a very long time so I hit the back button and started over.
Hope that made sense! :-[

Annie
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 19, 2005, 09:12:49 PM
Technical, yes it appears when I am shutting down.
It's a problem, recognized or not by Alwil. There are a lot of users with this shutdown message (Win98 and XP).
I have it from time to time...

I had to redo my post--sorry, I guess I shouldn't have used the words "hung up"...but it just wouldn't post. It was taking a very long time so I hit the back button and started over. Hope that made sense! :-[
This is a 'forum' (web) problem... Not to worry that much...
Title: Re: Error - ashServ.exe
Post by: Athene on April 19, 2005, 10:27:04 PM
Thank you once again, Technical!
I appreciate your telling me these things. It took a couple of times for me to get the whole error message so I could search for it on the forums. Maybe it will be fixed soon...

And I thought I had trouble posting the first time because I previewed it instead of just posting it. :-[

Annie
Title: Re: Error - ashServ.exe
Post by: udell on April 19, 2005, 10:57:59 PM
when starting-up antivirus error message appear unknown error. 42000 unknown error.
Title: Re: Error - ashServ.exe
Post by: Athene on April 19, 2005, 11:28:30 PM
when starting-up antivirus error message appear unknown error. 42000 unknown error.

udell, welcome to the forums!
from my own experience, it would be best if you could tell us more about your system...
your operating system, any firewall you have, version of Avast! (Home or Pro)--any specs that you can add.
also, when does the error message start exactly?

I am not an experienced user, but others will need this information in order to help you. They have been much help to me...

Annie
Title: Re: Error - ashServ.exe
Post by: DavidR on April 20, 2005, 12:13:09 AM
when starting-up antivirus error message appear unknown error. 42000 unknown error.

A forum search for 42000 should return some hits as that has been covered before, there may be something related to your problem. These may be the most relevant:
http://forum.avast.com/index.php?topic=3706.0
http://forum.avast.com/index.php?topic=12534.0
 

We do however need more information:
- What OS are you using? is it up to date?
- What avast! version (see about avast!)
Title: Re: Error - ashServ.exe
Post by: RJARRRPCGP on April 21, 2005, 01:29:21 AM
I gotten the problem last night.

The memory error message did pop up and then closed when Windows was preparing to shut down the PC last night.

It did say "The instruction at X referenced at memory Y the memory could not be "written" ".
Title: Re: Error - ashServ.exe
Post by: Medicate on April 22, 2005, 03:40:32 PM
Hi,

New to the forum but, reasonably semi-experienced in computers. Having built a few in my time.

Having the same problem on shutdown.

Any clues? Any closer to fix?
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 26, 2005, 11:01:59 PM
Are you using the last avast! version?
Did any program crash before the shuting down?
Which is your operational system?
Title: Re: Error - ashServ.exe
Post by: windrake on April 26, 2005, 11:27:19 PM
Hello,

Windows XP pro SP2 all update

Avast 4.6.652
Xtrem 1.9.4.0
ActiveSkin 4.2.7.3




Title: Re: Error - ashServ.exe
Post by: ricco333 on April 27, 2005, 12:15:57 AM
Hi guys, Having the same problem with ashserv.exe at shutdown after installing the latest Avast! upgrade. :'(
Running:
WinXP pro SP2
Avast! home (free)
ZoneAlarm PRO

it's also happening on my laptop with WIN2000 SP4 installed, no firewall installed

Great forum, by the way!!! 8) ;)
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 27, 2005, 03:06:22 AM
It's sad to recognize but this problem remains unsolved...  :-\ :'(
Title: Re: Error - ashServ.exe
Post by: ricco333 on April 27, 2005, 03:14:12 AM
It's sad to recognize but this problem remains unsolved...  :-\ :'(

I read the BETA section and there is no reference to this little annoyance in the new build ???
Are they aware that it exists?? ???

 8)
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 27, 2005, 03:23:53 AM
Are they aware that it exists?? ???
I hope so...  :o
Just search the board or logon from time to time and you'll know that this is an issue that appears (and, being fare, disappears) from time to time. It's a deterministic problem: it comes and goes... But it's here now... A lot of users have this problem from time to time :P
Maybe, or better, for sure, it's not easy to reproduce and be sure what's going wrong. They're working hard but this 'issue' remains unsolved.
Title: Re: Error - ashServ.exe
Post by: mafmaf on April 27, 2005, 06:51:07 AM
XP SP1, Sygate PF Pro 5.5, avast! Home 4.6.652... Had that 'Referenced... memory could not be read' error last night; similar problem on my brother's PC I installed avast! on.

avast! 4.5 had no such problems; it only seems to be the latest 4.6 build that is causing problems. I'm considering finding another antivirus if these problems persist, but I'd rather not have to.
Title: Re: Error - ashServ.exe
Post by: john lui on April 29, 2005, 06:54:56 PM
hi y all,

just do it:

start/panel control/system/advanced/performance/configuration/data prevention execution.  set second option and add  ashserv.exe   in the avast directory.
that's all!!!
Title: Re: Error - ashServ.exe
Post by: bob3160 on April 30, 2005, 03:37:08 AM
hi y all,

just do it:

start/panel control/system/advanced/performance/configuration/data prevention execution.  set second option and add  ashserv.exe   in the avast directory.
that's all!!!

john lui,
So far, so good. :)

To make things a little easier for those with less computer skills, see if this helps:

Start--> Control Panel --> System --> Advanced --> Performance Settings --> Data Execution Prevention -->
Turn on DEP for all programs and services except those I select --> set second option and add  ashserv.exe   
(By default it is located in:   C:\Program Files\Alwil Software\Avast4\ashServ.exe .


Here are some screen shots to help guide you.
(http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases01.jpg)  (http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases02.jpg)
(http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases03.jpg)  (http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases04.jpg)
After this is done, you MUST reboot the system for the settings to take effect.

If this truly works, this is one American who'll gladly kiss a Frenchman..... ;D ;D
Title: Re: Error - ashServ.exe
Post by: hpoehrli on April 30, 2005, 10:41:57 AM
I cannot see such a function in W2K ?
Title: Re: Error - ashServ.exe
Post by: Lisandro on April 30, 2005, 01:44:12 PM
I cannot see such a function in W2K ?
In fact, there isn't.
It's a XP (maybe XP SP2) feature only.
Title: Re: Error - ashServ.exe
Post by: john lui on May 01, 2005, 04:56:20 PM
hi y all,

just do it:

start/panel control/system/advanced/performance/configuration/data prevention execution.  set second option and add  ashserv.exe   in the avast directory.
that's all!!!

john lui,
So far, so good. :)

To make things a little easier for those with less computer skills, see if this helps:

Start--> Control Panel --> System --> Advanced --> Performance Settings --> Data Execution Prevention -->
Turn on DEP for all programs and services except those I select --> set second option and add  ashserv.exe   
(By default it is located in:   C:\Program Files\Alwil Software\Avast4\ashServ.exe .


Here are some screen shots to help guide you.
(http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases01.jpg)  (http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases02.jpg)
(http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases03.jpg)  (http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases04.jpg)
After this is done, you MUST reboot the system for the settings to take effect.

If this truly works, this is one American who'll gladly kiss a Frenchman..... ;D ;D


Hi Bob 3160,

I'm glad It worked up well for y and I must thank y for the terrific job you've done. The ida was just to show the solution and as y can see the problem lies on the windows system. In fact ,this error also happens with other other antivirus programs like mcfee, for example.
Now to try to help those who are not using windows XP SP2 or server 2003 SP1 like WIN2K I suggest do this:
Although this dammed DEP may not be present, there must be a internal configuration that activates it, with a different name. To find out just use the windows HELP (start/ help support) and do a research with keys like: "data execution prevention","execution prevention","memory prevention","hardware/software memory protection"and so on. I'll try to get a Win2k machine and see if I can post a solution as soon as possible.

there's something else: I'm a Brazilian and a hand shake would be just fine!!!
Title: Re: Error - ashServ.exe
Post by: bob3160 on May 01, 2005, 05:36:05 PM
john lui
Quote
there's something else: I'm a Brazilian and a hand shake would be just fine!!!
This just proves again that one should never assume anything..... (http://smilies.sofrayt.com/fsc/doh.gif) ;D ;D
Again, Thanks and this is for you....
Title: Re: Error - ashServ.exe
Post by: ricco333 on May 02, 2005, 11:11:13 PM
John Lui and Bob, thanks a lot!!! :-*

I'm e-mailing both of you a beer!!! 8)
Title: Re: Error - ashServ.exe
Post by: bob3160 on May 03, 2005, 08:38:07 AM
John Lui and Bob, thanks a lot!!! :-*

I'm e-mailing both of you a beer!!! 8)
Gee ricco333 I just got your e-mail
and when I opened it, the beer sprayed all over the place.
Guess you forgot to mark it "Handle with care, do not shake" ;D ;D ;D
Title: Re: Error - ashServ.exe
Post by: bronc29 on May 08, 2005, 06:05:19 PM
I am running version 4.6.652 with the latest updates and I am still getting this error on shutdown.  I performed the settings as outlines previously with the DEP settings, but it still hasn't resolved the issue.

Any other suggestions?
Title: Re: Error - ashServ.exe
Post by: Lisandro on May 08, 2005, 08:44:23 PM
I performed the settings as outlines previously with the DEP settings, but it still hasn't resolved the issue.
In fact, as Igor posted, this won't solve the problem that remains open, without a final solution...
Title: Re: Error - ashServ.exe
Post by: bob3160 on May 08, 2005, 09:30:26 PM
I don't know about any one else but it sure took care of me.
I've not had any more errors since I made the change.
Title: Re: Error - ashServ.exe
Post by: Lisandro on May 09, 2005, 12:25:50 AM
I don't know about any one else but it sure took care of me.
I've not had any more errors since I made the change.
Did you read Igor's advice about this?
DEP shouldn't interfere with that error and you'll changing the default Windows behavior. I don't know much about this, just saying that it should not be the solution as Igor posted...
Title: Re: Error - ashServ.exe
Post by: bob3160 on May 09, 2005, 01:05:32 AM
I don't know about any one else but it sure took care of me.
I've not had any more errors since I made the change.
Did you read Igor's advice about this?
DEP shouldn't interfere with that error and you'll changing the default Windows behavior. I don't know much about this, just saying that it should not be the solution as Igor posted...
Technical
I just went thru this entire thread. There isn't anything in here about this problem and the solution from Igor. ??? ??? ???
Title: Re: Error - ashServ.exe
Post by: Lisandro on May 09, 2005, 02:49:44 AM
I just went thru this entire thread. There isn't anything in here about this problem and the solution from Igor. ??? ??? ???

Explanation of Igor: http://forum.avast.com/index.php?topic=13069.msg111218#msg111218
Explanation of Sasha: http://forum.avast.com/index.php?topic=7178.msg56670#msg56670
Title: Re: Error - ashServ.exe
Post by: bob3160 on May 09, 2005, 05:01:38 AM
Technical
On MY COMPUTOR I haven't had another error with ashServ.exe since I've made the
stated change. I don't know what else I can tell you.
Prior to making the change, I had those shutdown errors frequently.
Title: Re: Error - ashServ.exe
Post by: Lisandro on May 09, 2005, 03:22:37 PM
On MY COMPUTOR I haven't had another error with ashServ.exe since I've made the stated change. I don't know what else I can tell you. Prior to making the change, I had those shutdown errors frequently.
What can I say to you? I did the same change and in the same day... Wow, the error appear.
Changed back to the default, error is gone   ::)
Title: Re: Error - ashServ.exe
Post by: RJARRRPCGP on May 10, 2005, 06:08:18 AM
hi y all,

just do it:

start/panel control/system/advanced/performance/configuration/data prevention execution.  set second option and add  ashserv.exe   in the avast directory.
that's all!!!

john lui,
So far, so good. :)

To make things a little easier for those with less computer skills, see if this helps:

Start--> Control Panel --> System --> Advanced --> Performance Settings --> Data Execution Prevention -->
Turn on DEP for all programs and services except those I select --> set second option and add  ashserv.exe   
(By default it is located in:   C:\Program Files\Alwil Software\Avast4\ashServ.exe .


Here are some screen shots to help guide you.
(http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases01.jpg)  (http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases02.jpg)
(http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases03.jpg)  (http://img.photobucket.com/albums/v190/bob3160/Avast%20Forum/ases04.jpg)
After this is done, you MUST reboot the system for the settings to take effect.

If this truly works, this is one American who'll gladly kiss a Frenchman..... ;D ;D


Hi Bob 3160,

I'm glad It worked up well for y and I must thank y for the terrific job you've done. The ida was just to show the solution and as y can see the problem lies on the windows system. In fact ,this error also happens with other other antivirus programs like mcfee, for example.
Now to try to help those who are not using windows XP SP2 or server 2003 SP1 like WIN2K I suggest do this:
Although this dammed DEP may not be present, there must be a internal configuration that activates it, with a different name. To find out just use the windows HELP (start/ help support) and do a research with keys like: "data execution prevention","execution prevention","memory prevention","hardware/software memory protection"and so on. I'll try to get a Win2k machine and see if I can post a solution as soon as possible.

there's something else: I'm a Brazilian and a hand shake would be just fine!!!

DEP exists in Windows XP SP2 only. Windows XP SP1 and Windows 2000 don't have it.
Title: Re: Error - ashServ.exe
Post by: john lui on May 10, 2005, 05:20:36 PM
Technical
On MY COMPUTOR I haven't had another error with ashServ.exe since I've made the
stated change. I don't know what else I can tell you.
Prior to making the change, I had those shutdown errors frequently.

BOB,

Let him in the dark!!!   


Pay no attention to what people say. It’s possible that the solution posted may not work for all cases. That’s Ok! There must be other variables involved, depending on the machine and the operating system used. But to say  It does not work at all...it is too much for me to bear!! God, we can’t even tell if the error messages are the same!! The Ashserv.exe is a service that depends on other windows services like RPC…what if the latter has a problem? Is it not reasonable to expect an ashserv.exe error message?
Now, to try to help those who still have the problem   just visit the link bellow to a Microsoft article that teaches how to manually edit the boot.ini and change the switch that disables DEP in the system for good!!!
http://www.microsoft.com/technet/security/prodtech/windowsxp/depcnfxp.mspx

Best regards
Title: Re: Error - ashServ.exe
Post by: Lisandro on May 10, 2005, 07:12:10 PM
BOB,
Let him in the dark!!!

Who?
Why should Bob do such a thing? Why do you think in this forum the things work like you post?
Who deserves to be in the dark?  :(
Title: Re: Error - ashServ.exe
Post by: john lui on May 10, 2005, 09:47:49 PM
BOB,
Let him in the dark!!!

Who?
Why should Bob do such a thing? Why do you think in this forum the things work like you post?
Who deserves to be in the dark?  :(

Technical,

I didn’t mean to be rude to you! I just question you anti-proactive attitude of just keeping yourself repeating what other say like a mad parrot, forgetting to do or to say anything positive to the group. From the beginning, I did not say that the solution I posted would solve every problem. In fact I even sent you an e-mail stating clearly it was for win XP SP2 only! Have you forgotten this? My intention was just to help the group. Though I’m not an Avast heavy user (I like KAV most), I’m to say that I know a few tricks in this field.
Now, I don’t have to prove anything to you. Usually, people pay me very well for providing solutions. As a matter of fact, I finally got a  WIN XP SP1 Machine today with the same problem. And you know what? I solved it!!!!
See y!
Title: Re: Error - ashServ.exe
Post by: john lui on May 10, 2005, 10:24:18 PM
BOB,
Let him in the dark!!!

Who?
Why should Bob do such a thing? Why do you think in this forum the things work like you post?
Who deserves to be in the dark?  :(

Hi all,

Those using WIN XP SP1 and I think will fit W2K too(Did not test it).

The solution is:

START/CONTROL PANEL/SYSTEM/ADVANCED/INITIALIZATION AND RECUPERATION/SETTINGS/RECORDING INFORMATIONS AND .../SET NONE/OK



Technical,

I didn’t mean to be rude to you! I just question you anti-proactive attitude of just keeping yourself repeating what other say like a mad parrot, forgetting to do or to say anything positive to the group. From the beginning, I did not say that the solution I posted would solve every problem. In fact I even sent you an e-mail stating clearly it was for win XP SP2 only! Have you forgotten this? My intention was just to help the group. Though I’m not an Avast heavy user (I like KAV most), I’m to say that I know a few tricks in this field.
Now, I don’t have to prove anything to you. Usually, people pay me very well for providing solutions. As a matter of fact, I finally got a  WIN XP SP1 Machine today with the same problem. And you know what? I solved it!!!!
See y!
Title: Re: Error - ashServ.exe
Post by: hpoehrli on May 11, 2005, 10:40:25 AM
May it be as it may be...
tested the above advice on my W2K, but no success, actually no change at all. Just at the first start after the change the prog 'hpoopm07.exe terminated. I do not know anything about this, and no problem with that since.

Here again the message when shutting off:
ashserv exe
The instruction 0x77889cb8 points to memory 0xc0000118
The action read could not be executed on the memory
(this is my translation from German)

It is worthwhile to note, that this message has never changed from the first time it appeared, long ago, very long...
Title: Re: Error - ashServ.exe
Post by: bob3160 on May 11, 2005, 02:20:22 PM
hpoehrli,
Quote
tested the above advice on my W2K, but no success, actually no change at all. Just at the first start after the change the prog 'hpoopm07.exe terminated. I do not know anything about this, and no problem with that since.
The program you mentioned referrs to your HP Multifuntion Printer and you can get further info at the following link.
http://www.liutilities.com/products/wintaskspro/processlibrary/hpoopm07/
Title: Re: Virus that goes undetected
Post by: cartel on May 11, 2005, 03:07:06 PM
???
I just went to mcafee's site and downloaded a test virus, Avg virusscanner found it as a virus , Avast Did'nt???
http://images.secureie.com/mcafee_q6/lp4/0304_siepie_lp_02.asp?s=468_1637

Well I just tried the same thing and avast picked up the test virus immediately...  Apart from that, you seem to have posted under the wrong topic.  Is there anyone else out there getting the ashServ.exe error at shutdown? :)

I saved the file and there it is........no alarm till i try to open it....... ?

Title: Re: Error - ashServ.exe
Post by: john lui on May 11, 2005, 03:32:25 PM
May it be as it may be...
tested the above advice on my W2K, but no success, actually no change at all. Just at the first start after the change the prog 'hpoopm07.exe terminated. I do not know anything about this, and no problem with that since.

Here again the message when shutting off:
ashserv exe
The instruction 0x77889cb8 points to memory 0xc0000118
The action read could not be executed on the memory
(this is my translation from German)

It is worthwhile to note, that this message has never changed from the first time it appeared, long ago, very long...


Hi,

It is clear now that there are different error messages regarding Ashserv.exe. The one I referred to says: The instruction at X referenced at memory Y the memory could not be written. So we’re talking about different problems. Anyway, let’s see if I can help you.
The prog HPoopm07.exe, as BOB pinpointed, is a non-essential process( disabling or enabling it won’t help) from your HP device. So its crash doesn’t have to do with the main problem. Let’s fish! If there is an error message there must be a register reporting this fact somewhere in a log file or in the event viewer, for example. The idea is to try to find out the prog that the instruction (0x77889cb8) belongs to. The question to be answered is: Does it belong to Avast code or to other prog that triggers a service that Avast depends on ?    look for any log file in your computer( find *.log, *.txt) and take a look in the events log. Post it if you are successful.

Good luck !
Title: Re: Error - ashServ.exe
Post by: hpoehrli on May 12, 2005, 08:59:18 AM
dear john lui

thanks for your help and advice.
The error message text is the same I guess, translation is always a problem!
I found two files of the UNP type, unfortunately they are already rather old. Since then I have replaced the RAM, have now almost 300M
As I mentioned the message content has never changed, eg the locations
I attached the two files here.

Hanspeter
Title: Re: Error - ashServ.exe
Post by: john lui on May 13, 2005, 12:11:08 PM
dear john lui

thanks for your help and advice.
The error message text is the same I guess, translation is always a problem!
I found two files of the UNP type, unfortunately they are already rather old. Since then I have replaced the RAM, have now almost 300M
As I mentioned the message content has never changed, eg the locations
I attached the two files here.

Hanspeter

C:\Programme\Alwil Software\Avast4\ashserv.exe caused an Access Violation at location 77889cb8 in module ntdll.dll Reading from location c0000118.

HPOEHRLI,

It was a good job. As you can see from the log file your problem is of READING from location X…It is still a memory access violation, but the error message should be different from a WRITING one. It is also clear that it’s the Avast code that makes all the mess by crashing the system service triggered by NTDLL.DLL.
I’ll take a look at it…

by