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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: essexboy on March 29, 2013, 11:35:57 AM

Title: UI error
Post by: essexboy on March 29, 2013, 11:35:57 AM
Running on 7 at the moment (will add to 8 and XP)

Insertion of licence incurred this error Pic 1
Trying to start the UI from the toolbar gave pic 2
 
Title: Re: UI error
Post by: essexboy on March 29, 2013, 11:46:27 AM
After reboot I am able to access the UI
I start the VPN and get the following alert, when the vpn connects the main UI is again no longer available

Title: Re: UI error
Post by: essexboy on March 29, 2013, 02:26:36 PM
VPN confirmed working as GMail reported two different attempts at my e-mail from selected VPN sites  ;D

Quote
Someone recently tried to use an application to sign in to your Google Account - *********@gmail.com.

We prevented the sign-in attempt in case this was a hijacker trying to access your account. Please review the details of the sign-in attempt:

 Friday, 29 March 2013 10:35:20 o'clock UTC
IP Address: 77.234.40.181
Location: Prague, Czech Republic 


Is there any information that I can give you for the unspecified error popup ?  Definitely stops GUI running when Secureline is running.  Safe Zone works from the right click menu which then appears to re-enable GUI.  Also from the right click menu about Avast opens the GUI 

Additional finding:

Stopping Secureline, changing location and then restarting produces a blank red toaster and the following error
Title: Re: UI error
Post by: bob3160 on March 29, 2013, 02:40:45 PM
Same problem here.
What's worse is that once I was disconnected, I also had no internet access.....
Title: Re: UI error
Post by: bob3160 on March 29, 2013, 02:43:12 PM
I was able to reconnect using the Default connection which for me is Seattle, Washington
Title: Re: UI error
Post by: OndraP on March 29, 2013, 02:49:20 PM
After reboot I am able to access the UI
I start the VPN and get the following alert, when the vpn connects the main UI is again no longer available

Hi essexboy, is the "unspecified error" issue reproducible if you switch from pirate talk to english language?

Thanks
Title: Re: UI error
Post by: bob3160 on March 29, 2013, 02:58:27 PM
When secure line is turned off, I can't get to the internet:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1364565134391-13896.png)
Title: Re: UI error
Post by: essexboy on March 29, 2013, 02:59:44 PM
No it is not reproducible, English works fine

I also appear to lose  internet connection when I stop the VPN 
Title: Re: UI error
Post by: bob3160 on March 29, 2013, 04:39:57 PM
On a second computer Widows 8 Pro 32 bit, I get the following error:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1364571147527-72258.png)
It's on WiFi at our Senior Center. Could be the Server that's being used but I don't know.
Title: Re: UI error
Post by: giogio on March 31, 2013, 05:33:52 PM
Same Essexboy problem here.. I tried also to reboot but now I cannot access to avast UI, I continue to receive the "unspecified error"
I will try to uninstall avast and reinstall later
Tested on my Home pc see sign below

edit
a repair seems to resolve the problem but, I got the same Essexboy email from gmail
Quote
Recentemente qualcuno ha tentato di utilizzare un'app per accedere al tuo account Google: xxxxxx@gmail.com.

Abbiamo impedito il tentativo di accesso in quanto potrebbe essere opera di un malintezionato. Esamina i dettagli del tentativo di accesso:

   domenica 31 marzo 2013 15.41.51 UTC
Indirizzo IP: 77.234.40.181
Posizione: Prague, Czech Republic

also when I disable secureline, sometimes I cannot visit some webpage (eg. http://translate.google.com/ NO, http://maps.google.it/maps?hl=it&tab=wl YES) :o