Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mistercee on March 30, 2013, 08:16:56 PM
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Connection established...connection not established.....connection established.....connection not established.....and so it goes in the world of Avast. Must be the Easter Bunny nibbling on their servers!
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Try a repair. Control Panel>Uninstall>double click "avast">click "repair">reboot :)
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Mine shows enabled but no connection established. Did a repair, rebooted but didn't change anything.
Just reset to default settings so now showing connection established.
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Well it's certainly a cloudless sky tonight over Manchester. At least I'm not the only one to be cast adrift by Avast!
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Hi,
Same here near Montreal.
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Try a repair. Control Panel>Uninstall>double click "avast">click "repair">reboot :)
A really don't think a repair is going to help with this condition, the connection being established or otherwise is unlikely to change as a result of a repair. If it did it is more a coincidence than by design.
I tend not to get overly excited about monitoring if the connection is established or not, nothing I can do about that. Currently it shows connection not established, yet I have had 43 streaming updates today and that is much more relevant. That said I rarely even check up on that either.
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Somewhere in 22:00 (MSK) Avast stopped getting streaming updates.
Streaming updates enabled and not connected. At first thought it was for me with some settings, but it turned out that I was not the only one. I have in my exactly the situation like mistercee.
Apparently, the problem with the server Avast happened.
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As a user of Free I can't complain especially considering the Streaming Updates is but one aspect of Avast's effective protection.
Nor is it much of a concern to me within my strong layering schema.
However, they do tout it highly and were I a paying customer I would venture to say I'd like a Web site to check on the status. Norton has a nice example for its Connect Safe service:
http://status.nortondns.com/
(Disclaimer: if there is such a site, I'm too dense to find it.)
After observing today's on-again off-again connectivity and not having received any updates in over six hours it would be nice to check on the service. Down for maintenance. Server overload. Contract employee stumbled and knocked over a patch panel...
Otherwise, there's always this forum where I can poke about and see I'm Not The Only One. ;)
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Seems you can kick the thing into life by going to Cloud Services settings and disabling then enabling streaming updates. It dies again very soon after and nothing useful seems to have happened.
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It seems like their servers are stuffed because mine is getting disconnected as well...
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No connection and Streaming Updates since yesterday at 18:37 (Croatia).
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It seems like their servers are stuffed because mine is getting disconnected as well...
Also as DavidR said, not much one can do about it, as this is an external connection issue and not a resident fault on your system.
It's the servers. Not surprised, as Avast! is and will always be a prime target for black hats.
Just updated to version 8 via clean install, and last streaming update noted was 3/30/2013 (using the month/date/year convention used by avast! here) @ 7:33:42 AM when I still had version 7 running, so... wait it out and it will be fixed. Connected, not connected, connected, not...etc., until fixed. This is only a symptom, not an error in your avast! installation.
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Last streaming Update was at 12:25PM on 03/30. That was 17 hours ago. Florida, USA. Those Easter bunnies have been very busy inside Avast's servers.
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As a user of Free I can't complain especially considering the Streaming Updates is but one aspect of Avast's effective protection.
Nor is it much of a concern to me within my strong layering schema.
However, they do tout it highly and were I a paying customer I would venture to say I'd like a Web site to check on the status. Norton has a nice example for its Connect Safe service:
http://status.nortondns.com/
(Disclaimer: if there is such a site, I'm too dense to find it.)
After observing today's on-again off-again connectivity and not having received any updates in over six hours it would be nice to check on the service. Down for maintenance. Server overload. Contract employee stumbled and knocked over a patch panel... Italics added.
Otherwise, there's always this forum where I can poke about and see I'm Not The Only One. ;)
+1 ;D
One of the many possibilities for server failure.
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Even when the connection is established, streaming updates still do not come. Last update received 30/03/2013 at 17:44:33 (UTC). However database updates come regularly (130330-1 03/30/2013 at 21:04:27 (UTC)). Should contact support.
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I am too in cloudless area it seems. Streaming updates notgoing trough even if the connection is established. Which actually isn't right now to be honest. At least the normal VPS are regular.
EDIT: Didn't get a single one till yesterday.
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Streaming updates not working for me since yesterday... doesn't feel good. Is Avast working on fixing this?
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Yes me too it's not working ...
Just wait until they fix this as they are many changes going on with the backend ... (Dyna Gen just an example of an upcoming stuff).
spywar
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It is now going on 24 hours since the last streaming update. My question is would you feel secure doing online banking or online shopping or doing your tax return online?
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Yes,it is 24 hours without Streaming Updates and I am not feeling so secure online.
If you ask me,I think Streaming Updates are the best Avast feature.
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It is now going on 24 hours since the last streaming update. My question is would you feel secure doing online banking or online shopping or doing your tax return online?
The streaming updates are over and above the regular virus definitions updates. When a new virus definitions update is available it also contains the previous streaming updates. So you aren't missing out if the streaming updates experience any issues, you just get them with the regular virus definition updates, just not as quickly.
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The 1st thing I do after installing avast is disable the streaming updates..........Checking at every boot and 3-6hrs thereafter is more than sufficient.
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Same here...no activity since last night
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I would not worry that much. if you have not noticed it yet, but streamming updates, go missing most of the time Avast! releases an upgrade. In this case it would be BETA 1484.
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Same boat - not a single stream update for last 24 hours. But I still feel secure as I have latest VPS
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The fact that the VPS updates come 1-2 times a day.
It certainly is not critical, but still ... it is a problem.
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I can confirm also, no streaming update since: 3/30/2013 9:17:31AM
However as DavidR has mentioned the latest VPS update will carry everything needed for up to date security. :)
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same here, Streaming Update not working.
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It is now going on 24 hours since the last streaming update. My question is would you feel secure doing online banking or online shopping or doing your tax return online?
The streaming updates are over and above the regular virus definitions updates. When a new virus definitions update is available it also contains the previous streaming updates. So you aren't missing out if the streaming updates experience any issues, you just get them with the regular virus definition updates, just not as quickly.
I'm not sure it's that simple. If Cloud connection is down, then so is FileRep, meaning there won't be any FileRepMalware detections, there won't be any reputation warnings. That seems like a bigger issue than it appears at first...
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Has been working on and off today. Right now I'm receiving Streaming updates.
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I haven't had a streaming update in over 24hrs now. I hope they get this fixed soon. I enjoy feeling like im always up-to-date. :)
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in spain no conexion cloud and no streaming updates
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If Cloud connection is down, then so is FileRep, meaning there won't be any FileRepMalware detections, there won't be any reputation warnings. That seems like a bigger issue than it appears at first.
Indeed. It sure would be nice to have Avast chime in on this.
There's this forum. Their blog. Facebook. Google+. And their Web site. So many ways to update their users and... Nada.
Their last Tweet: "Are you an iPad fan?" Really.
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It is now going on 24 hours since the last streaming update. My question is would you feel secure doing online banking or online shopping or doing your tax return online?
The streaming updates are over and above the regular virus definitions updates. When a new virus definitions update is available it also contains the previous streaming updates. So you aren't missing out if the streaming updates experience any issues, you just get them with the regular virus definition updates, just not as quickly.
I'm not sure it's that simple. If Cloud connection is down, then so is FileRep, meaning there won't be any FileRepMalware detections, there won't be any reputation warnings. That seems like a bigger issue than it appears at first...
No Autosandbox of low reputated files / No FileRepMalware detections :-\
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I have asked head of virus lab on twitter hopefully I'll get a response ASAP.
spywar
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It is now going on 24 hours since the last streaming update. My question is would you feel secure doing online banking or online shopping or doing your tax return online?
The streaming updates are over and above the regular virus definitions updates. When a new virus definitions update is available it also contains the previous streaming updates. So you aren't missing out if the streaming updates experience any issues, you just get them with the regular virus definition updates, just not as quickly.
I'm not sure it's that simple. If Cloud connection is down, then so is FileRep, meaning there won't be any FileRepMalware detections, there won't be any reputation warnings. That seems like a bigger issue than it appears at first...
Well I too don't think it is that simple as I don't know if both are dealt with on the same servers.
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If client is NOT connected to the cloud, does it even matter which server handles what if you're not connected in the first place?
It's like worrying if an unplugged TV will consume power from a hydro power plant or from a nuclear power plant. It's irrelevant since it's not even plugged into the power grid... same here...
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That is the thing, there is no differentiation for the FileRep and streaming updates.web
The only thing we can look at relates to the Streaming updates: nothing about the other cloud related services.
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Actually you can.
Security tab, Cloud Intelligence part of the screen. You have Reputation Services there and if you're not connected to the cloud i'd say it's not even working.
I'm also surprised that no one has managed to comment this issue from avast! team. Holidays or not, this is quite severe issue imo.
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two days, not stream updates ,not filerep :-[
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Still the same here too
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The avast team should make a statement of the problem and when it will be resolved. :(
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Hi,
I got the reply from head of virus lab : "Can't see anything wrong with the status of cloud. Weird."
:o
spywar
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That is weird indeed.
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Two days so far with no Streaming Updates for me.
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HI the connection Established goes in and out all though I can receive def updates I even tried a repair on avast free Beta 2 8.0.1484.
I hoping this issue gets fixed soon.
hsve a great day
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It can't be right if so many users have this problem all over the world.
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Jindrich Kubec said to me that he has just "contacted responsible persons" hopefully everything is going to be fixed soon.
spywar
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FWIW, streaming updates are working here (in the US) now.
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FWIW, streaming updates are working here (in the US) now.
And are you receiving them or you just see "connection etablished" ?
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Spywar - Good question. Connection established, cloud animation is running, but the last update was a couple days ago. (Note - this PC is only occasionally turned on, so if there's a delay between "connection established" and actually getting an update, I could be sitting in that delay window and not have received an update yet - no way for me to know. I *did* receive a regular (not streaming) update about an hour ago.)
Hope this helps.
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FWIW, streaming updates are working here (in the US) now.
And are you receiving them or you just see "connection etablished" ?
Mine show connection established. How do I find out whether or not I'm receiving the updates?
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Streaming updates works for me now!!!
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FWIW, streaming updates are working here (in the US) now.
And are you receiving them or you just see "connection etablished" ?
Mine show connection established. How do I find out whether or not I'm receiving the updates?
*Open avast! UI
*Go to maintenance
*See "Last update received" (streaming updates are released almost every 10/15 min).
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Got a streaming update at 7:38AM EST, then lost the connection again . . . . :-[
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FWIW, streaming updates are working here (in the US) now.
And are you receiving them or you just see "connection etablished" ?
Mine show connection established. How do I find out whether or not I'm receiving the updates?
*Open avast! UI
*Go to maintenance
*See "Last update received" (streaming updates are released almost every 10/15 min).
All it shows is connection established but doesn't show when last update was received.
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I received Streaming Update 10 minutes ago.
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Also one more few moments ago.
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i have conexion and i have 23 stream updates in folder in :D 15 minutes
now not conexion.. :-
conexion on off..It seems that is not stabilized yet but have already received stream updates after two days
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I have 17 streaming updates in the folder.
Connection is off now.
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I guess it is stabilized now and I am receiving streaming updates.
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Hi,
"It should be fixed now".
;)
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Where can I find the streaming update folder? also it still says connection not established for me :(
edit : it now says connection established :)
also is 130401-0 the latest version for engine and virus definition updates?
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Program Files/Avast Software/Avast/defs/xxxxx-stream
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i receiving stream updates since one hour but conexion not stabilized (on-off-on-off...)
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Program Files/Avast Software/Avast/defs/xxxxx-stream
there's no folder in the defs folder with the word stream in it all there is a file called aswdefs and a folder called 13040100
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Even though I have a connection the latest update received still says the 30th march
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I guess that is why you don't have any subfolder in defs.
Those subfolders are created today 1.04.2013.
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My connection has gone now, unstable like miguelgrado's. Is the latest update 130401-0?
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Yes,it is - 130401-0.
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Yes,it is - 130401-0.
Ok thanks, btw I got some streaming updates now :) connection is still unstable though
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Still no streaming updates here since March 30. There is the occasional connection established, but nothing downloaded. VPS is 130401-0 currently. Avast servers are borked.
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I've just received a streaming update at 4:30 pm but now connection is not established again.
DJBone
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Everything is fine here (Croatia). I am receiving updates every
15-20 minutes and I have 33 updates in folder.
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Gopher John and I go through the same server in the Midwest US, nothing since March 30.
This make three holidays (Christmas, New Years and Easter) and several weekends for months now during which time servers are down. Is there anybody actually monitoring server issues on weekends and holidays? History shows us the answer is a definitive NO.
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Gotcha spywar ;D
Streaming updates are back..got some 2 minutes ago :)
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I continue to receive stream updates(34 updates in folder) from over 2 hours but the connection is still destabilized :-\
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Seems the server r-055-041-234-077.ff.avast.com is the one borked for my area. No streaming updates.
Edit:
Server is now working. Received 22 streaming updates just now.
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Got some streaming updates in last hour. But as everybody say, connection flicks
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My last streaming update was 2 days ago.
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Program Files/Avast Software/Avast/defs/xxxxx-stream
I do not have such a file nor folder. Just an ini file in the folder Program Files/Avast Software/Avast/defs and another folder with the just the number 13040100
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Hi,
Near Montreal, Canada, streamming updates Ok, every about 10 to 15 minutes.
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Must still not be stable as I looked and connection was established but no streaming update since 3/30/2013 ???
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How much weaker is the protection with no streaming updates. Going on 3 days, is it a concern?
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Ok thanks, btw I got some streaming updates now :) connection is still unstable though
Colleague restarted all streaming servers at 12:00 (GTM+2). Servers are under high load now, output throughput is tree times higher than usual and there is too many reconnections. All update packages from outage time have to be delivered. I hope that situation will be normal in some hours.
I'm sorry for this incident. We found possible source of these problems in server application, fix will be applied during next week. Still, we have to check automatic monitoring system tomorrow...
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Mine is stable right now ;)
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How much weaker is the protection with no streaming updates. Going on 3 days, is it a concern?
the normal VPS update containe previous stream update....so you want miss any updates...... you just recive them a bit later
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I just got a streaming update and now have a 13040100_stream folder under the normal path to /defs.
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I had a connection for about 20min there but nothing was downloaded, and now connection is out again.
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Must still not be stable as I looked and connection was established but no streaming update since 3/30/2013 ???
All fine now here. ;)
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Everything was fine for the past 3 hours and now
connection is on/off last 30-40 minutes.
It is not stable yet.
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Connections up and running with no interruptions now, and I am receiving updates as well :)
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I've been receiving updates since mid morning ........... USA.
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in this time conexion for 1 hour on and stream updates ok :)
conexion off again...........
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Connection has stabilized as far as I can tell. Received the 1st April VPS and the previous three got purged. But no Streaming folder yet.
What a fiasco.
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All fine now here. ;)
Because everyone knows were "here" is.
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Explains what was going on, if the cloud operation appeared to be normal to avast! team, then they were not aware of a problem. Thanks to spywar, things started to roll along. Since all streaming updates are rolled into the next vps update, really was not worried.
But as RejZoR pointed out, File Reputation may well be linked to streaming update, and if that has no connection, then FR does not either. As I have the free version, FR not really relevant as I cannot run the avast! sandbox, so FR possibly not running to the cloud to check files as I run them, really is of no value.
It may be that it was running all along, and establishing connections when it needed to, but that feature is not really available in the free version. I doubt anyone was monitoring this behavior whilst all this was going on.
We (I) got along just fine before version 7, and so as long as the main vps's come in, I really do not worry.
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Streaming updates are down again.
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"Connection not Established" for me again too. last steaming update was 4/7/13 10:24 AM Central time, Canada
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Mine is "connection not established" and last stream update was 4-7-13 10:43am Central USA time
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Had been receiving Streaming updates for over a week but now shows enabled but no connection established.
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HI I am having the same problem as well I have no connection it did up date defs though but now the connection is not attablished. Hope this gets fixed sooner then later.
Thanks
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I am assuming that this means we are not connected to the cloud at all, its not just the streaming updates but all cloud services?
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http://forum.avast.com/index.php?PHPSESSID=57ha7k9mjams2far9brakipln4&topic=120620.0