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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wobs on March 12, 2005, 11:13:50 PM

Title: Internet Mail provider doesn´t work ?
Post by: wobs on March 12, 2005, 11:13:50 PM: Hi,

i wonder if the internet mail provider is work
on my pc.

All the other providers count the files which
have been scanned and display the last files
which has been scanned. The mail
provider (of course I received mails)
displays no scanned files at all.

Is it alright ?

Best regards

wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 12, 2005, 11:26:47 PM: Can you see in the headers of the messages (Right click the message, choose Properties and Details), for instance:

X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2004), Inbound message
X-Antivirus-Status: Clean
Title: Re: Internet Mail provider doesn´t work ?
Post by: wobs on March 12, 2005, 11:44:17 PM: I can´t see or find any
"messages" (internet mail provider).

But not really sure where to look
(german version).

Best regards

wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 12, 2005, 11:49:10 PM: Sorry, I did not write well.
I was tasking about the emails into your email program and not the avast messages.

To see if avast! is scanning emails, check one of these points:

1) Is the avast icon (the special one of email scanning) be shown in the system tray?

2) Is your email header with the lines X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2005), Inbound message and X-Antivirus-Status: Clean? (Right click the message, choose Properties and Details)

To see the Standard Shield and other protection:
1) Is the 'a' blue icon swirling?
2) Right click the icon once and see what are the 'last scanned files'...
3) Use eicar virus test.

3) Are clean notes added at the bottom of the email? (Internet Mail provider settings)

You can test the security of your email system here: http://www.gfi.com/emailsecuritytest/

Hope this help 8)
Title: Re: Internet Mail provider doesn´t work ?
Post by: wobs on March 15, 2005, 08:34:03 PM: thank You for the help, but.....

1) I have only one blue icon (incl. vrdb) which ist swirling
2) no, I can´t see the messages in the email header
3) The standard protection ist working. There are
the scanned files listet (that is what I miss with the
eMail provider) and the eicar virus has been detected.

(I have already installed avast again with the same
result)

Do You have some more Ideas ?

Best regards

Wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: Eddy on March 15, 2005, 08:37:44 PM: What mail client do you use?
What OS?
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 15, 2005, 09:10:38 PM: Quote from: wobs on March 15, 2005, 08:34:03 PM
1) I have only one blue icon (incl. vrdb) which ist swirling

Did you check for the second icon appear? (Advanced tab of the Internet Mail provider settings)

Quote from: wobs on March 15, 2005, 08:34:03 PM
3) The standard protection ist working. There are the scanned files listet (that is what I miss with the eMail provider) and the eicar virus has been detected.

I can't understand what do you mean by ist.
Is it isn't or´is ?
Title: Re: Internet Mail provider doesn´t work ?
Post by: wobs on March 15, 2005, 09:31:19 PM: Hi,

I am using outlook express and windows XP (SP2).

I checkt for the icon: In the settings (advanced tab) the
icon ist marked for beeing displayed if emails are scanned.

Sorry for my bad english: "ist working" means "is working"

Best regards

wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: Eddy on March 15, 2005, 09:39:19 PM: You can test your email scanning HERE (http://www.gfi.com/emailsecuritytest/)
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 15, 2005, 09:50:22 PM: Quote from: wobs on March 15, 2005, 09:31:19 PM
I am using outlook express and windows XP (SP2).

With Windows 2k\XP, avast 4.6 has a new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages. Can you make a try and see if it's ok? New email detection is automatic and do not require user interaction. Anyway, spam killer applications need manually change email account settings ;)

If that does not work, can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?
Title: Re: Internet Mail provider doesn´t work ?
Post by: wobs on March 15, 2005, 11:03:05 PM: Hi,

I have just done the gfi test, but avast didn´t scan the
emails. No icon appear, no scanned files were listed by
the mail provider.

Sorry, but what does it mean "set your email account
just as avast didn´t exist." ? I didn´t change any
settings in OE.

The repairing didn´t change anything.

I have already uninstalled boot and installed avast.

Best regards

wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 15, 2005, 11:58:32 PM: Quote from: wobs on March 15, 2005, 11:03:05 PM
Sorry, but what does it mean "set your email account just as avast didn´t exist." ? I didn´t change any settings in OE.

Can you send and receive mail without trouble?
I mean, the only trouble is that it's not being scanned?

Can you go to the Start menu > Control Panel > Administrative Tools > Services
and see if ashMaiSv.exe (avast Mail Service) is running and set to start 'manually' with Windows?
Title: Re: Internet Mail provider doesn´t work ?
Post by: mpec82 on March 16, 2005, 12:19:00 AM: The internet mail shield what clients monitors exactly?
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 16, 2005, 01:41:29 AM: Quote from: mpec82 on March 16, 2005, 12:19:00 AM
The internet mail shield what clients monitors exactly?

The email clients that use Internet Mail (pop3/smtp protocols): Outlook Express, Thunderbird, Pegasus Mail, IncrediMail...
MS Outlook (not the Express) uses the Outlook/Exchange plugin from avast.
Title: Re: Internet Mail provider doesn´t work ?
Post by: wobs on March 17, 2005, 10:39:58 PM: Hi,

no problems with mails at all (except the scanning is missing).
The avst mail service is running manually with windows" .

Best regards
wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 18, 2005, 03:36:07 AM: Quote from: wobs on March 17, 2005, 10:39:58 PM
no problems with mails at all (except the scanning is missing).
The avst mail service is running manually with windows" .

Sorry, the question could be stupid but, did you set avast for scanning the inbound (pop3) and outbound (smtp) mail?
Internet Mail provider > Customize and both POP3 and SMTP tabs.

Again, the email clients use Internet Mail (pop3/smtp protocols): Outlook Express, Thunderbird, Pegasus Mail, IncrediMail... On other hand, MS Outlook (not the Express) uses the Outlook/Exchange plugin from avast.
Title: Re: Internet Mail provider doesn´t work ?
Post by: wobs on March 18, 2005, 10:22:48 PM: Hi,

I only set the scanning for inbound mails (pop3),
The outbound scanning don´t work with SLS/TLS
connections.

Best regards

Wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: Lisandro on March 18, 2005, 10:36:19 PM: Quote from: wobs on March 18, 2005, 10:22:48 PM
The outbound scanning don´t work with SLS/TLS connections.

Strange, mine is working now...
SMTP scanning enabled, port 465, SSL enabled (checked). Using GMail ;)
Title: Re: Internet Mail provider doesn´t work ?
Post by: wobs on March 21, 2005, 09:56:11 PM: Hi,

maby I found the problem.

If I disable the "SSL" connection for
outgoing or incoming mails in outlook
express (extra/account) the mails are
going to be scanned.

Do You have a possibility how to
manage. I don´t wont to get a
connection wittout the SSL (TLS)

Best regards

wobs
Title: Re: Internet Mail provider doesn´t work ?
Post by: sded on March 21, 2005, 10:30:19 PM: Take a look at the thread http://forum.avast.com/index.php?topic=10428.0 to see how to set up secure email with Avast!. Plus you can search on SSL to find more info. Since SSL/TLS email is encrypted and decrypted in the client, external virus scanners (including avast!) can't read or scan it. Most virus programs just pass the traffic. The solution is to pass email in and out unencrypted from your client (outlook express, thunderbird, ...) to a proxy program (stunnel) that does the actual ssl or tls encryption/decryption of the pop3/smtp email and communicates directly with the ISP server on the appropriate ports. Openssl is just the library of encryption/ decryption routines that support it. One time setup required using these free routines per the instructions in the thread.