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Other => General Topics => Topic started by: josman on March 15, 2005, 11:54:07 PM

Title: Avast protectionconsole won't start
Post by: josman on March 15, 2005, 11:54:07 PM

I installed the newest version of avast and let it run a virusscan the next time i started the computer. When i open the protectionconsole, all the tasks are offline and they won't start when i press the begin button. Wat can i do about it? ???

Title: Re: Avast protectionconsole won't start
Post by: Lisandro on March 16, 2005, 12:06:18 AM

Welcome to avast  8)

Do you have any other antivirus installed in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

Title: Re: Avast protectionconsole won't start
Post by: Eddy on March 16, 2005, 12:11:35 AM

Try a repair.

start > control panel > add/remove > Avast > change/remove > repair

Title: Re: Avast protectionconsole won't start
Post by: josman on March 16, 2005, 08:29:19 AM

I repaired it but still i can't start any of the tasks in the protectionconsole. I uninstalled and installed it again several times now but i still keep this error. If anyone can help me, please..

ohyeah....i don't have any antivirus installed on the pc except for Avast.

Title: Re: Avast protectionconsole won't start
Post by: szc on March 16, 2005, 01:28:36 PM

And how about tellin' us what other security related programs you have installed on our PC ? What's your system configuration, what's the OS, exact error messages (if any) that you get ? That doesn't cost anything, and it can help a lot in solving your problem... this way, we have no clue what's the configuration of your system and what other programs could be causing this behaviour. When you collect those information, post back...

Title: Re: Avast protectionconsole won't start
Post by: josman on March 16, 2005, 05:03:04 PM

I believe i have none other security related programs on my pc. Os is windows xp professional.

The error message i get each time is this one. It is in dutch so i'll try to translate it properly.

"The requested internal task could not be found."


Processor summary:
Processor:                   AMD Athlon XP 2100+
Coprocessor:               internal
CPU Clock:                   1726.5 MHz
Level 1 Cache:             64+64 kB
Level 2 Cache:             256 kB

Motherboard Summary
System Name:              Micro-star international co., LTD MS-6330
Motherboard OEM:       Micro-Star International Co,. Ltd
Board Model:                Micro-star international co., LTD MS-6330
BIOS Version:               Award Modular BIOS v6.00PG
Chipset Vendor:           VIA Technologies Inc
Chipset:                        VT8363/5 KT133/KM133 System Controller
Southbridge VEndor:    VIA Technologies Inc
Southbridge:                VT82C686B PCI to ISA Bridge
DMI/SMBIOS Version:   2.2

Memory Summary
Memory Size:               523760 kB
System Memory:          512 MB

This is all i could find. Hope you can help me.

Title: Re: Avast protectionconsole won't start
Post by: szc on March 16, 2005, 05:18:48 PM

Well, all those information won't tell us anything regarding your problem since there is absolutely nothing that "speaks" about the problem itself. All I can see is just some information about the type of your motherboard, BIOS and processor, nothing else really... It doesn't mention any error report or anything similar...

So, I'm affraid, we'll need more info...

Do you have any other antivirus previously installed on that system. I know you said you don't have anything else, but are you 100% sure there are no leftovers from some previous antivirus ? What's the firewall you are using ?

Can you post some screenshots where we can see exactly what it says under those providers (On-Access scanner console) ?

Thanks!

Title: Re: Avast protectionconsole won't start
Post by: josman on March 17, 2005, 12:01:26 AM

I previously had norton antivirus installed, i don't know if i completely uninstalled everything, i just had the program uninstal itself, maybe there are some parts left but i don't know how to get rid of them. In the control panel there is nothing left of norton so i think all is gone.

I attached a screenshot of the error, i'm sorry it is in dutch but i gave the translation already above.

Title: Re: Avast protectionconsole won't start
Post by: josman on March 17, 2005, 12:03:26 AM

And some more pictures of errors i get:s

Title: Re: Avast protectionconsole won't start
Post by: szc on March 17, 2005, 01:19:29 AM

Hmmmm... I'm sorry, but I don't understand a word since I don't speak Duch language. Maybe someone from Netherland could be of some help here.

Second thing, I'm 100% sure your Norton is not uninstalled completely. You didn't even mention that in your initial post in this thread... so there we are. Uninstalling Norton just by going to Add/Remove in Windows is not enough. There are many leftovers.

Go here:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Download utility called Rnav2003.exe and run it. It will clean all traces of Norton on your machine. Follow all those instructions !

Since then, I can just try to help you by advising you to change your Database value from ODBC to XML in your avast4.ini file under COMMON section (see attachement). You have to change ODBC to XML. That's all. Restart your computer and see if that helps. Make sure you erased all traces of Norton first !

Cheers !

Title: Re: Avast protectionconsole won't start
Post by: josman on March 17, 2005, 09:54:35 AM

Changing myDatabase value from ODBC to XML helped:D:D:D:D now it works!! Thanks a lot guys. I hope i won't need to ask you again. Cya