Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: moon-river on April 11, 2013, 01:20:32 PM
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Hello Avast guys. :) Would you kindly tell me - are you no longer supporting XP (yes I know!)? I have been using Avast Free Anti-Virus for a long time........hope I don't have to change? Please see my last post copied below.
I was having this problem too with XP - Avast intermittently wouldn't load at start-up and when that happened I couldn't do a proper shutdown either - had to manually turn off. Just uninstalled it.
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avast! is supporting XP as it is always did.
Startup and Shutdown issues in XP aren't necessarily connected with avast!
We need more info to say anything about your issue.
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Thanks for your response Tech - glad to hear you're still supporting XP. Started to get problems intermittently after upgrading to 8, the Avast icon didn't show sometimes in the system tray and when I tried to open it through the start menu nothing happened. When I tried to turn off the computer to re-boot, again nothing happened? I previously posted under YrbkMgr's "Avast Will Not Load at Startup After Update (Windows XP)" thread - seemed others had similar problems........although I take your point.
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I suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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Okay Tech, will do, thank you very much for your help.
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Okay Tech, will do, thank you very much for your help.
You're welcome.