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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: tlaukkar on May 02, 2013, 11:45:18 AM

Title: Mobile application detected as false positive!
Post by: tlaukkar on May 02, 2013, 11:45:18 AM

Hi.

Lately we've been receiving some email from customers complaining of Avast for Android reporting our mobile application to contain a trojan virus. I did some comparing with other security applications available for android and none of them reported this except Avast. We are most certain that the application is clean but that does not help the customers.

I already reported the false positive twice but got no response from Avast. This is very alarming from our perspective as this application is a cornerstone of our system and it doesn't give very good impression if some virus program alerts users without a real reason!

The android application in question is this:
https://play.google.com/store/apps/details?id=emb.remuc

Best regards,
Teemu Laukkarinen
Software engineer, Partner / Embelin Oy
teemu.laukkarinen@embelin.fi
Oulu, Finland

Title: Re: Mobile application detected as false positive!
Post by: denics on May 02, 2013, 03:24:34 PM

Hello,
we're sorry for this false positive. It will be fixed in the next virus database update.

Sorry for any inconvenience caused.

Title: Re: Mobile application detected as false positive!
Post by: sandeepkathe on May 21, 2013, 07:46:33 PM

I am facing same issue with very popular anti-theft software Where's my driod :-(
When will it be fixed ?

Title: Re: Mobile application detected as false positive!
Post by: Flippy on May 22, 2013, 01:33:49 PM

Please read this : http://forum.avast.com/index.php?topic=123133.0

Title: Re: Mobile application detected as false positive!
Post by: Ironic32 on August 20, 2013, 06:40:30 PM

Quote from: tlaukkar

Hi.

Lately we've been receiving some email from customers complaining of Avast for Android reporting our mobile application to contain a trojan virus. I did some comparing with other security applications available for android and none of them reported this except Avast. We are most certain that the application is clean but that does not help the customers.

I already reported the false positive twice but got no response from Avast. This is very alarming from our perspective as this application is a cornerstone of our system and it doesn't give very good impression if some virus program alerts users without a real reason!

The android application in question is this:
https://play.google.com/store/apps/details?id=emb.remuc

Quote from: denics on May 02, 2013, 03:24:34 PM

Hello,
we're sorry for this false positive. It will be fixed in the next virus database update.

Sorry for any inconvenience caused.

This issue still remains with Remuc sw version 1.3.12 and avast version 130819-01. When will this issue be actually fixed?

Title: Re: Mobile application detected as false positive!
Post by: Ironic32 on August 24, 2013, 07:11:57 AM

Any news on this?

avast keeps reporting "Remuc has been reported as malware (Android:SMSSend-CZ[Trj])." And to access the application (which is not malware) I have to press link "Allow for 15 minutes".

Remuc version is this: https://play.google.com/store/apps/details?id=emb.remuc

And in above posts You say this has already been fixed. Is there a setting that needs modifying or what?

Title: Re: Mobile application detected as false positive!
Post by: denics on August 26, 2013, 10:28:02 AM

Hi,
the detection has been disabled. Sorry for the inconvenience.

Title: Re: Mobile application detected as false positive!
Post by: Ironic32 on August 26, 2013, 10:45:23 AM

Quote from: denics on August 26, 2013, 10:28:02 AM

Hi,
the detection has been disabled. Sorry for the inconvenience.

No worries. Thank You!