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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tommytinkroom on May 03, 2013, 12:47:16 PM

Title: Secureline no internet connection?
Post by: tommytinkroom on May 03, 2013, 12:47:16 PM
Using Avast IS,and i just checked this option out and it informs me there is no
internet connection.How come?Internet is working fine.
Title: Re: Secureline no internet connection?
Post by: Lisandro on May 03, 2013, 01:29:11 PM
Which was your previous firewall? Any other program that could be interfering? Old antivirus before avast?
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 03, 2013, 03:18:03 PM
Previous firewall was Avast i also have Windows firewall.Here's a screenshot of the
Avast alert.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 04, 2013, 01:21:09 AM
Any more info? :)
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 04, 2013, 06:54:39 PM
Outrageous bump!
Title: Re: Secureline no internet connection?
Post by: Asyn on May 04, 2013, 06:58:59 PM
- Which avast!..?? (Free/Pro/IS/Premier)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 04, 2013, 07:38:45 PM
Avast IS8 version 8.0.1488
Windows home premium 64bit sp1
Malwarebytes pro
always had Avast
Title: Re: Secureline no internet connection?
Post by: Asyn on May 04, 2013, 08:03:18 PM
1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: Secureline no internet connection?
Post by: Lisandro on May 04, 2013, 09:46:14 PM
Seems you've sent me an email about this...
Well, if there is no incompatible software I can bet in one thing:
The previous SecureLine was not working in some systems. Follow Asyn's instructions.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 04, 2013, 11:12:33 PM
Followed Asyn's instructions and it's still the same,secureline says no internet connection.
Title: Re: Secureline no internet connection?
Post by: Asyn on May 05, 2013, 08:41:52 AM
See if it works when you turn off the Windows FW.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 05, 2013, 10:23:22 AM
Turned off Windows FW,and it makes no difference.
Title: Re: Secureline no internet connection?
Post by: Asyn on May 05, 2013, 10:36:28 AM
Please submit a technical support ticket:  http://support.avast.com/index.php?_m=tickets&_a=submit
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 05, 2013, 11:26:07 AM
Please submit a technical support ticket:  http://support.avast.com/index.php?_m=tickets&_a=submit

Already did that yesterday,no reply so far.
Title: Re: Secureline no internet connection?
Post by: Asyn on May 05, 2013, 11:34:06 AM
Please submit a technical support ticket:  http://support.avast.com/index.php?_m=tickets&_a=submit

Already did that yesterday,no reply so far.

Be patient, it's weekend. ;)
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 05, 2013, 11:51:27 AM
Ok,thanks for your help.
Title: Re: Secureline no internet connection?
Post by: Asyn on May 05, 2013, 11:52:51 AM
You're welcome.
Title: Re: Secureline no internet connection?
Post by: kodl on May 07, 2013, 06:55:53 PM
LOL...Tech. Support not working DURING the weekend? Really?
Title: Re: Secureline no internet connection?
Post by: Tetsuo on May 07, 2013, 07:54:36 PM
LOL...Tech. Support not working DURING the weekend? Really?

Even more LOLs when you realize that they usually release program upgrades on Thursday, just before the weekends...
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 08, 2013, 01:23:06 AM
5 days,still no reply from Avast support from what i've read you
can lose the will to live waiting for a reply from Avast support.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 09, 2013, 01:00:16 AM
5 days,still no reply from Avast support from what i've read you
can lose the will to live waiting for a reply from Avast support.

Still no reply(unbelievable).
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 09, 2013, 11:51:06 AM
And still no reply! >:(
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 09, 2013, 07:24:12 PM
It's getting past a joke now!
Title: Re: Secureline no internet connection?
Post by: Lisandro on May 09, 2013, 07:33:58 PM
It's getting past a joke now!
I have already ask for support since quite some time ago... Please, wait.
Title: Re: Secureline no internet connection?
Post by: DavidR on May 09, 2013, 08:21:19 PM
New program update released and that has SecureLins stability improvements, see http://forum.avast.com/index.php?topic=123563.0 (http://forum.avast.com/index.php?topic=123563.0) I don't know if this will address your problem.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 09, 2013, 09:11:25 PM
New program update released and that has SecureLins stability improvements, see http://forum.avast.com/index.php?topic=123563.0 (http://forum.avast.com/index.php?topic=123563.0) I don't know if this will address your problem.

Thanks for the update,but i just installed it and it's made no difference.If you check back to my third post the screenshot
still looks the same after the update.
I installed Avast 8 free for my neighbour today who has Windows vista and the secureline has the activate option which is missing
from my Avast 8 IS.
Title: Re: Secureline no internet connection?
Post by: Asyn on May 10, 2013, 08:14:34 AM
See if that helps: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1293
Title: Re: Secureline no internet connection?
Post by: OndraP on May 10, 2013, 09:40:39 AM
Thanks for the update,but i just installed it and it's made no difference.If you check back to my third post the screenshot
still looks the same after the update.
I installed Avast 8 free for my neighbour today who has Windows vista and the secureline has the activate option which is missing
from my Avast 8 IS.

Hi tommytinkroom, can you provide us with ProgramData\AVAST Software\Avast\log\SecureLine.log file?

Thanks!
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 10, 2013, 10:27:22 AM
Thanks for your reply.Here's the secureline logfile you asked for.

Title: Re: Secureline no internet connection?
Post by: ram1220 on May 11, 2013, 02:06:57 AM
 I just upgraded my Avast Free version 8 to the latest update about an hour ago. I can not get VPN to work either. I get the same exact error message that the OP is getting. "No internet connection." I am also using Windows 7 64 bit SP1. Avast has been my only antivirus installed on this computer. I am using Malwarebytes Free edition also. Something broken in Avast 8? That's what I believe.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 11, 2013, 10:57:21 AM
I just upgraded my Avast Free version 8 to the latest update about an hour ago. I can not get VPN to work either. I get the same exact error message that the OP is getting. "No internet connection." I am also using Windows 7 64 bit SP1. Avast has been my only antivirus installed on this computer. I am using Malwarebytes Free edition also. Something broken in Avast 8? That's what I believe.

Hi ram,At least i'm not alone.Your setup looks pretty much the same as mine so is the problem with Windows 7 or Avast.
Thing is if the bug was with Windows 7 i'd have thought there would have been a lot more people complaining about it.
Like i said in a previous post,i installed Avast8 free on a neighbours vista laptop and secureline is ok with option to activate it.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 12, 2013, 11:33:16 PM
Thanks for the update,but i just installed it and it's made no difference.If you check back to my third post the screenshot
still looks the same after the update.
I installed Avast 8 free for my neighbour today who has Windows vista and the secureline has the activate option which is missing
from my Avast 8 IS.

Hi tommytinkroom, can you provide us with ProgramData\AVAST Software\Avast\log\SecureLine.log file?

Thanks!

Any feedback on the secureline logfile i sent you?
Title: Re: Secureline no internet connection?
Post by: Hried on May 13, 2013, 10:56:00 AM
Hi tommytinkroom,

From the log file it appears your computer was started with no active network adapters and they were re-enabled later after the boot process. This currently interferes with the way SecureLine sets up things but we have already filed the bug and are finalizing a solution. It should be deployed in a matter of days (no need to wait for program update, we'll just patch the servers).

Just to see if this is the same issue please try enabling your WiFi or at least one physical network adapter before you reboot and see if it changes anything. If you never have disabled anything, there is still a chance your adapters come up significantly later in the boot process compared to the usual machines. We'll investigate that if the patch doesn't help your case.
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 13, 2013, 03:51:57 PM
Thanks for your reply,Tried enabling wifi and page still shows the same "no internet connection".
My normal connection is wired (ethernet) So do i just wait till you've updated the servers?
Title: Re: Secureline no internet connection?
Post by: Hried on May 13, 2013, 04:49:19 PM
I'm afraid so. Will let you know once it's deployed.

To help things to speed up, could you post the ID of the avast support package that you submitted?
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 13, 2013, 08:09:40 PM
I'm afraid so. Will let you know once it's deployed.

To help things to speed up, could you post the ID of the avast support package that you submitted?

Thanks for the info,here's the ticket id     UTI-937250
Title: Re: Secureline no internet connection?
Post by: Ewelinaa on May 14, 2013, 05:34:32 PM
Hi,

did you purchase a license for SecureLine?
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 14, 2013, 07:04:21 PM
No i did'nt,but is'nt there a 24hr trial?
Title: Re: Secureline no internet connection?
Post by: tommytinkroom on May 14, 2013, 10:39:18 PM
Yes looks like it's fixed,UI is giving me the option to activate and connect.
Can i try this out with Ipredator vpn on my laptop?(i was trying it out while i was waiting for the secureline fix)
Title: Re: Secureline no internet connection?
Post by: ram1220 on May 14, 2013, 10:51:59 PM
 It's fixed for me also. Thanks.
Title: Re: Secureline no internet connection?
Post by: Hried on May 15, 2013, 10:28:39 AM
Glad it helped. There should be no issues with other VPN solutions such as IPredator as long their OpenVPN drivers are up-to-date and don't conflict with ours. Let us know if it works out OK for you.
Title: Re: Secureline no internet connection?
Post by: NavneetNarang on October 22, 2014, 08:05:35 PM
Hey.. If avast shows No Internet Connection.. Just set your DNS to manual.. Use 4.2.2.2 & 8.8.8.8.. That helps.