Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Bizet on May 08, 2013, 08:15:54 PM
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As a satified fairly long term user of Avast free I naturally suggested my grandson should have this protection on his laptop, and he agreed, so I installed it for him about five weeks ago.
Today he rang me wanting to know why suddenly his free version was saying only a certain number of days left, and requesting a payment to restore normal operation.
I visited him at home and found a completely different user interface than mine which I didn't recognise at all, and having read here about a Repair option, I went through it but the outcome was just the same.
Again by searching and reading posts I realise it will be necessary to uninstall and reinstall the program and register for the second time.
Ok I can do all that, but what about young people who may not have the experience, without asking grandad.
Regards Bizet.
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Sorry to hear about your issue. That said it is a known issue with many complaints posted here on the forums.
If you need to make a "clean" install here's how...
1) download and save http://www.avast.com/uninstall-utility
2) download and save http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
3) run the uninstall utility from step #1 You will be prompted to run in "safe" mode, do so.
4) install avast from step #2
5) reboot and register 8)
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Hello Para-noid thanks for your reply, and I will follow your instructions, which I'm sure will sort it out for him, but and I don't really expect an instant answer as to why it happens, but hope some research at Avast HQ will eventually stop this inconvenience.
Regards Bizet.
Sorry to hear about your issue. That said it is a known issue with many complaints posted here on the forums.
If you need to make a "clean" install here's how...
1) download and save http://www.avast.com/uninstall-utility
2) download and save http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
3) run the uninstall utility from step #1 You will be prompted to run in "safe" mode, do so.
4) install avast from step #2
5) reboot and register 8)
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...I don't really expect an instant answer as to why it happens, but hope some research at Avast HQ will eventually stop this inconvenience.
Regards Bizet.
It was a bug and has been fixed meanwhile.
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...I don't really expect an instant answer as to why it happens, but hope some research at Avast HQ will eventually stop this inconvenience.
Regards Bizet.
It was a bug and has been fixed meanwhile.
Thank you Asyn, that's good to hear.
Regards Bizet
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You're welcome.
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Sorry to hear about your issue. That said it is a known issue with many complaints posted here on the forums.
If you need to make a "clean" install here's how...
1) download and save http://www.avast.com/uninstall-utility
2) download and save http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
3) run the uninstall utility from step #1 You will be prompted to run in "safe" mode, do so.
4) install avast from step #2
5) reboot and register 8)
Hi Para-Noid just to confirm I followed your good instructions, and have now restored my grandsons free Avast version, he also sends his thanks.
Regards Bizet.