Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: barryfs on March 27, 2005, 12:10:44 AM
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I know this has been covered in threads before, and although I have tried to follow the advice given in those threads, I still can't get this to work.
When I send or receive e-mails, I don't get a message at the bottom indicating that Avast has scanned the e-mail.
In the 'Internet Mail' provider, ehich is running, I have ticked the box that says 'Insert Note into Clean Message' on the 'pop', 'SMTP' & 'IMAP' tabs.
I am using outlook express 5.5 on Windows 98SE.
I have Avast home 4.6.623.
Is Avast scanning my e-mails?
Regards
Barry
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Hi,
In the 'Internet Mail' provider, ehich is running, I have ticked the box that says 'Insert Note into Clean Message' on the 'pop', 'SMTP' & 'IMAP' tabs.
Go in "Outlook/Exchange" provider.
And you tick the box 'Insert Note into Clean Message' on the 'pop', 'SMTP' & 'IMAP' tabs.
Please .
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Above, I mistake. sorry.
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Thanks Hippo,
But I think your second message indicates that you realised that I am using Outlook Express not Outlook.
Does anyone else have any ideas ?
Regards
Barry
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I'm not certain, but could it be because you are using OE 5.5 the latest version that can be used with win98se is OE6 SP1, so your OE is way out of date. However, I can't see any OE version restrictions to be able to use insert clean note into message.
Is there anything stopping you updating to OE6 SP1? - at the least this would reduce your vulnerability due to old exploits not patched and may possibly resolve the problem.
Does avast put annotations in the header information of received emails?
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Does this occur with both HTML and TXT emails?
If you check the same option in MS Outlook plugin and try to send a mail with it, will it receive the clean notes?
Is there in your email headers the following lines?
X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2005), Inbound message
and
X-Antivirus-Status: Clean?
(Right click the message, choose Properties and Details)
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Are you set up to use port 110 for pop3 and 25 for smtp, with SSL unchecked? And you went through the wizard setup for 98se per the instructions?
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Hi All,
sorry I've taken so long to reply, but I only get on here very occasionally.I have tested this in 2 ways:
First sending e-mails from my hotmail account to my outlook express account.
Second sending a message to myself from the same OE account.
Neither method gives me any indication that Avast has checked the message.
DavidR,
I have just never got around to upgrading OE, as 5.5 has always been fine.
Maybe the guys at Alwil could let us know if there are problems with Avast 4.6.623 / Win 98Se and OE 5.5.
I do not see any message in the header to indicate that Avast has checked e-mails.
Technical,
It is normally set to HTML, but after reading your reply I changed it to TXT, but still no message.
With regards to your note about the MS Outlook plugin, are you talking about the 'Outlook/Exchange provider'?
When I start the 'on-access' scanner it states that the outlook/exchange provider is 'waiting for a subsystem to start'.
When I look at the e-mail headers I do not see any X-Antivirus: avast messages.
sded,
Yes I am set-up to use port 110 for pop3 and 25 for smtp, with SSL unchecked.
Though I didn't know I was until I went looking for the answer to your question.
Thanks for the help everyone, there has got to be a reason for this, as everyone else seems to be using 4.6.623 without problems.
Regards
Barry
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sded,
Sorry I forgot to reply to one of your questions.
I ran the Mail Protection Wizard, with OE down.
I told it to protect all my accounts, and it seemed to complete OK.
Regards
Barry
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Did the wizard modify the server address (to 127.0.0.1) and username in OE account settings ?
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Technical,
With regards to your note about the MS Outlook plugin, are you talking about the 'Outlook/Exchange provider'?
When I start the 'on-access' scanner it states that the outlook/exchange provider is 'waiting for a subsystem to start'.
Yes... It's a plugin, i.e., the main program (MS Outlook) must be running to the plugin be active.
But, we can call it a provider... The message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that. Check if the avast plugin is not disabled into MS Outlook:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager
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Technical,
I use Outlook Express, not Outlook (Although I do have Outlook installed on my PC I choose not to use it).
I thought that the Outlook/Exchange provider was only used for Outlook, and that it was the Internet Mail provider that was used by Outlook Express.
Vojtech,
I'm sorry if I am being a little slow here, but where do I check the server address in Outlook Express?
I have manually changed my Internet explorer settings to use localhost with a port of 12080, to enable the webshield to work. Is this the same thing?
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Tools, Accounts, select an account (you need only check one, however, if you need to make changes you will need to do it to all), click the Properties button and click the Server Tab. Here you will see your server settings.
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Hi DavidR,
I have OE up and running at the moment, and looking at the server settings.
It says that my incoming mail server is a POP3 server.
It tells me my POP3 and SMTP server names, which look correct, and must be as I am sending and receiving mail without problems.It shows my account name and a row of asterisks for the password.
Remember my password is ticked.
Log on using secure password authentication is NOT ticked.
My server requires authentication is NOT ticked.
But there is mention of my server address being 127.0.0.1
Regards
Barry
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I thought that the Outlook/Exchange provider was only used for Outlook, and that it was the Internet Mail provider that was used by Outlook Express.
You're right... Did I say the opposite?
I have OE up and running at the moment, and looking at the server settings.
It says that my incoming mail server is a POP3 server. It tells me my POP3 and SMTP server names, which look correct, and must be as I am sending and receiving mail without problems. It shows my account name and a row of asterisks for the password. Remember my password is ticked.
Log on using secure password authentication is NOT ticked. My server requires authentication is NOT ticked.
Seems ok for Windows XP.
But there is mention of my server address being 127.0.0.1
Aren't you using Windows 98SE?
If so, see the configurations here: http://forum.avast.com/index.php?action=display;board=2;threadid=7913;start=0#msg64228
With Win98 SE you should have:
pop3 server= smtp server = 127.0.0.1
username = mail.server.coml#user or mail.server.com#user@server.com
smtp authentication enabled and the username there = mail.server.coml#user or mail.server.com#user@server.com
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But there is mention of my server address being 127.0.0.1
This confirms what Vojtech was asking really that the Mail Protection Wizard has been run and it have modified the server settings so it can theoretically check you email.
My server requires authentication is NOT ticked.
If this is how it should be then OK, some ISPs smtp email servers do require authentication, but that shouldn't stop the email being received being scanned.
Perhaps it is time for more drastic measures?
1. Run the Mail protection Wizard and remove protection. This should set your email accounts back to as they should be.
2. Check that your email is working correctly according to your ISPs approved settings and you can send and receive email.
3. Ensure that the Outlook/Exchange provider/plug-in is Terminated. Reboot.
4. Ensure that OE is not running, Ensure that the Internet Mail provider is enabled. Run the Mail protection Wizard again.
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Technical / DavidR,
First an apology:
My earlier post should have read 'But there is NO mention of my server address being 127.0.0.1'
Sorry, if I have caused confusion.
I have printed Technical's suggestions and will read through them to see what he advises.
If I am still having problems, I shall take DavidR's more 'drastic' approach.
Thanks all
Barry
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Technical,
Before I make any changes, can I confirm what you are saying.
Assuming I see the following when I open the servers tab in my Outlook Express account properties:
Incoming Mail (POP3): pop.xxx.net
Outgoing Mail (SMTP): smtp.xxx.net
Account name: firstname.lastname
My e-mail address would be firstname.lastname@xxx.net
You are suggesting that I change those settings to:
Incoming Mail (POP3): 127.0.0.1
Outgoing Mail (SMTP): 127.0.0.1
Account name: pop.xxx.net#firstname.lastname
Is this correct??
Where do I put the SMTP part?
Regards
Barry
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Try the points below first and hopefully that will save a manual update of your accounts.
My earlier post should have read 'But there is NO mention of my server address being 127.0.0.1'
That means you are not protected by the Internet Mail provider - In win98 in order for avast to scan your emails befre they end up in your inbox it needs to modify your mail settings.
Try running the Mail Protection Wizard again
- Ensure that OE is closed, not running.
- Ensure MS Outlook is closed (belt and braces, ensure and MS office apps are closed, just in case there is any possibility Outlook may be detected).
Then check and see if your email account settings have been changed.
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Technical, Before I make any changes, can I confirm what you are saying.
Incoming Mail (POP3): 127.0.0.1
Outgoing Mail (SMTP): 127.0.0.1
Is this correct??
Fully correct :)
Only that account name should be: firstname.lastname#pop.xxx.net
Where do I put the SMTP part?
Outgoing Mail (SMTP): 127.0.0.1
Check for SMTP Authentication
On the details of SMTP authentication, add:
Account name: firstname.lastname#smtp.xxx.net
and your password.
If it does not work, test: firstname.lastname@xxx.net#smtp.xxx.net
But, avast can do this automatically! 8) Try your original settings into Outlook Express account properties:
Incoming Mail (POP3): pop.xxx.net
Outgoing Mail (SMTP): smtp.xxx.net
Account name: firstname.lastname
e-mail address: firstname.lastname@xxx.net
CLOSE OUTLOOK EXPRESS
Run Mail Protection Wizard from Start Menu > avast! antivirus
Choose other email programs than Outlook/Exchange and set the automatically configuration...
Everything will be automatic changed for you :)
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Technical, you reversed the format of usernames, it should be USER#SERVER.
barryfs, start the Mail Protection Wizard and select manual setup. Will it find and show your accounts ?
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Technical, you reversed the format of usernames, it should be USER#SERVER.
Ooops... I was thinking I was using Spamihilator... Sorry. I'll correct the previous post.
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DavidR,
I tried doing what you suggested in an earlier post:
- Using the mail protection wizard, remove protection.
- Terminate the Outlook/Exchange provider.
- Reboot.
- Re-run the mail protection wizard, with OE NOT running, and the Internet Mail provider enabled.
- Unfortunately, I still have the same problem.
I have a question about the mail protection wizard though.
It displayed 2 windows:
- The first had 3 radio buttons, I selected 'Automatically protect all my accounts'.
- The second was called 'Service Settings' and listed my default servers.
This contained my current SMTP and POP3 server names in the format
smtp.ispname.net and pop.ispname.net.
I left these unchanged.
Should I have changed them to 127.0.0.1?
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DavidR,
I have a question about the mail protection wizard though.
It displayed 2 windows:
- The first had 3 radio buttons, I selected 'Automatically protect all my accounts'.
- The second was called 'Service Settings' and listed my default servers.
This contained my current SMTP and POP3 server names in the format
smtp.ispname.net and pop.ispname.net.
I left these unchanged.
Should I have changed them to 127.0.0.1?
No, it is correct to leave them as they were, this is just showing which account will be your default account (if you have more than one you can select which should be the default {much the same as in OE, one account is the default}).
The Mail Protection Wizard should make any changes as required, check when it completes to ensure it did.
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DavidR,
That's just the point.
I ran the mail protection wizard, with OE down, I left the default POP3 and SMTP servers as they were, expecting the wizard to make all the necessary changes for me, and I told the wizard to go ahead and do it's stuff.
It then told me that it was complete, and I was now protected.
However, it does not seem to have changed my default servers to 127.0.0.1 !!
I must confess I am very confused.
Regards
Barry
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I can't understand why it doesn't change the email account server details to 127.0.0.1, it should do it automatically. If it does it change the server details to 127.0.0.1 then I doubt that it is changing the username either.
You may have to set it up manually using the suggested format in previous posts by Technical and vojtech.
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Thanks DavidR,
I won't get a chance to change it tonight, but will post a reply when I have done what Technical and vojtech recommended, to notify you if it is working as it should.
Many thanks for all your help
Barry
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Hi to all! Your interesting debate remember me a question I ask to myself for many times: I use IncrediMail; I see the Avast! Mail Scan running icon when I use pop/smtp protocols... but isn't the same when I open or send hotmail, msn or other web based accounts supported by this funny and good program. Can someone say me something about? ::)
Thanks all who reply to me and thanks to all who read this post. (special thanks to all Evangelists: you're really our indispensable support team! ;D
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Whilst this is off-topic for this thread.
Hotmail is not the same as pop3 email it used the http protocol, you use your browser to view emails and that will be checked by the web shield (prior to viewing) and standard shield when it is in your browsers cache, but not by the Internet Mail provider.
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Thanks for your fast reply :)!
Yes I understand this, but I ask because Avast! is so a rich software... and maybe it have this function and I don't knew it. In your opinion, it's possible to address webbased mails through the Mail Scan Control using my preferred mailer?
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Thanks for your fast reply :)!
Yes I understand this, but I ask because Avast! is so a rich software... and maybe it have this function and I don't knew it. In your opinion, it's possible to address webbased mails through the Mail Scan Control using my preferred mailer?
Sorry... only at this moment I read this as a out of thread topic!!! excuse me...
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This is not possible, unless I misunderstand what you want. The email scanner can only monitor pop3, smtp and imap email protocols.
Unless what you are asking is can you download your hotmail using IncrediMail and as far as I'm aware that isn't possible in IncrediMail. Outlook Express and MS Outlook can download emails from hotmail rather than having to use your browser.
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You understood well. You first reply is that I ask for. Concerning IncrediMail, I know Microsoft says how it isn't possible to download hotmail and msn accounts: but I have 1 hotmail.com and 1 msn.com accounts and I use IncrediMail for more than 2 years to read and send this type of mail. I see it isn't possible for recent accounts only. Thanks for help. Ciao! ;)
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Hi :)
Not sure if i should have started a new topic for myself or add it here.
Similar problem.
In the e-mail header there is no x-Antivirus : Avast !(vps0xxx-x....)
inbound message and x-Antivirus-status:clean.
On the the Internet Mail Provider it say 0 even after receiving e-mail and
also sending one to myself, the Provider doesn't seem to be scanning my inbound messages.
My ISP has upgraded me to different platform and i need to use SSL. They are pushing their AV product and i told them I'm happy with Avast.I know Avast doesn't support SSL and I'll try to solve this problem later in another topic which i have seen.
I have tried the suggestions of putting a check mark where it says `insert note into the clean message` on Pop,STMP,IMAP tabs. I had to remove the 'scan of outbound messages ' in the Internet Mail Provider because of SSL. I have also reinstalled Avast...same results.
The AshWebSv.exe processor is running and has access to the Internet in my ZoneAlarm but not in the server tab...not sure if it had access their before.
My specs and settings
Using Avast 4.6.623
Internet explorer 6
Windows XP SP2 home Edition
ZoneAlarm 5.5.062.011
Outlook Express 6
Port 995 for Pop 3 server requires SSL is CHECKED
Port 25 for SMTP server requires SSL is CHECKED
Thanks
Nickster
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I think that you need to start a new thread for this as it is not the same problem as avast doesn't scan SSL emails so your scanned count will remain at zero.
A search of these forums should return some information on SSL and Stunnel (most likely in relation to Gmail, but the same would probably be true for you as well) so it is possible to scan emails with avast when using stunnel.
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Thx DavidR
I`ll search for SSL and Stunnel
thx for your help
Nickster
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Hi :)
I know Avast doesn't support SSL and I'll try to solve this problem later in another topic which i have seen.
Take a look here: http://forum.avast.com/index.php?topic=10428.0 to see how to set up secure email with avast!.
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Thx Technical :)
Looks complicated, I'll give it a try
Hope Avast will support SSL one day :)
Nickster
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Looks complicated, I'll give it a try. Hope Avast will support SSL one day :)
Avast mail scanner doesn't support SSL (Secure Socket Layer) connections. I think it never will.
Since SSL/TLS e-mail is encrypted and decrypted in the client, external virus scanners (including avast!) can't read or scan it.
The solution is to pass e-mail in and out un-encrypted from your client (Outlook Express, Thunderbird, ...) to a proxy program (Stunnel) that does the actual ssl or tls encryption/decryption of the pop3/smtp e-mail and communicates directly with the ISP server on the appropriate ports. Another drivers (OpenSSL) are need as a library of encryption/decryption routines.
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All,
Many thanks for your help and patience over the past few weeks, whilst I have been struggling with my e-mail scanning.
I have now got it working, thanks to some excellent advice from both DavidR and Technical.
Just incase anyone else experiences the same problem:
- It appears that the Mail Protection Wizard was not making the necessary changes to my OE settings.
- I have changed my POP and SMTP servers to 127.0.0.1 in OE.
- I also changed my account to firstname.lastname#pop.ispname.net.
I have now sent and received e-mails, and they have a small Avast message at the bottom.
;D ;D
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It appears that the Mail Protection Wizard was not making the necessary changes to my OE settings.
Are you sure that you close Outlook Express before running the Mail Protection Wizard? If not, it could be the trick. If yes, well, maybe Alwil team should say something... I think it's not necessary to boot, but again, maybe, you should boot before to see the changes ::)
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Hi Technical,
Yes OE was definitely down when I ran the wizard.
I also checked after rebooting the PC, and it still wasn't working.
As you said, the only people who would really know would be the Alwil team.
Thanks for all your help in getting this fixed.
Regards
Barry