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Other => General Topics => Topic started by: richmondj93 on May 24, 2013, 04:16:15 PM

Title: Does anyone else have huge performance issues with Avast?
Post by: richmondj93 on May 24, 2013, 04:16:15 PM
I installed Avast a couple of weeks ago and found my laptop to be running VERY sluggish, I un-installed Avast after 2 days of using it! My laptop runs perfectly again?! So i thought maybe this is just a coincidence because all i have ever heard are good things about Avast so i installed it again today and now my laptop is running super slow! Took 10 minutes to load Itunes and then 7 minutes to load "my pictures"! Avast wasn't even running any scans at the time but it was the only other program open!

Laptop isn't great, but still shouldn't be effected so badly!
2.0ghz dual core processor
2gb ram
only 160gb hard drive but with 50gb space free still.


I ran a disk cleanup and disk defrag beofre installing Avast which all ran perfectly and quickly!

Is there something i'm missing?


 :(
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 04:21:06 PM
Is there any other security software installed on the system with avast ?

What AV was used prior to installing avast and how did you remove it - did you use the vendors removal tool to eliminate remnants ?
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: richmondj93 on May 24, 2013, 04:25:17 PM
Nope no other AV's were used before Avast.

I purchased a new hard drive whilst i'm travelling. Did a clean legal install of windows 8 9200 build.

It all works perfectly on my laptop, When Avast isn't installed.

But i really want it because i've upgraded to pro to try and see if that solved the issues which if anything has made it worse.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: avast@@dvantage77.com on May 24, 2013, 06:11:32 PM
Microsoft anti-virus is automatically installed with Windows 8, so you would theoretically now have 2 A/V programs running!
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 06:18:50 PM
Microsoft anti-virus is automatically installed with Windows 8, so you would theoretically now have 2 A/V programs running!
Microsoft anti-virus ( Defender ) would/should be disabled automatically when avast is installed.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: Johnny4745 on May 24, 2013, 06:38:56 PM
I installed Avast a couple of weeks ago and found my laptop to be running VERY sluggish, I un-installed Avast after 2 days of using it! My laptop runs perfectly again?! So i thought maybe this is just a coincidence because all i have ever heard are good things about Avast so i installed it again today and now my laptop is running super slow! Took 10 minutes to load Itunes and then 7 minutes to load "my pictures"! Avast wasn't even running any scans at the time but it was the only other program open!

Laptop isn't great, but still shouldn't be effected so badly!
2.0ghz dual core processor
2gb ram
only 160gb hard drive but with 50gb space free still.


I ran a disk cleanup and disk defrag beofre installing Avast which all ran perfectly and quickly!

Is there something i'm missing?


 :(

I'm also running windows 7 and have no performance issues with Avast.  I also have Windows Defender, and Windows Firewall running.

The next time your computer slows down, right click on the taskbar and open Task Manager.  Go to processes and see which process has the most CPU usage.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: avast@@dvantage77.com on May 24, 2013, 06:43:03 PM
OK, Windows Defender was a terrible name for Microsoft Security Essentials on Windows 8, but for the purposes of this discussion, we shall call it what it is.

When any other A/V is installed on Windows 8, MSE will basically downgrade itself to Defender (like in Windows 7)  So, from my understanding, it is still there, at the Defender level, and should be disabled, just like we do on XP / Vista / Win7. During my entire career (40 years), I have seen 1 time, where Defender actually blocked a malware sample! I have asked this question to 500 different people, and only 1 other Engineer had the exact same experience (only 1) All the rest have never seen it do anything at all!
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 06:44:55 PM
I'm also running windows 7 and have no performance issues with Avast.  I also have Windows Defender, and Windows Firewall running.

The next time your computer slows down, right click on the taskbar and open Task Manager.  Go to processes and see which process has the most CPU usage.
The OP is using Windows 8 and defender on Win8 ( full Anti-virus ) is different to Defender ( Anti-spyware ) in Win7, checking processes is a good thing to look into though.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 06:47:48 PM
OK, Windows Defender was a terrible name for Microsoft Security Essentials on Windows 8, but for the purposes of this discussion, we shall call it what it is.

When any other A/V is installed on Windows 8, MSE will basically downgrade itself to Defender (like in Windows 7)  So, from my understanding, it is still there, at the Defender level, and should be disabled, just like we do on XP / Vista / Win7. During my entire career (40 years), I have seen 1 time, where Defender actually blocked a malware sample! I have asked this question to 500 different people, and only 1 other Engineer had the exact same experience (only 1) All the rest have never seen it do anything at all!
No Defender is disabled completely when any third party AV is installed on Win8.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: Johnny4745 on May 24, 2013, 07:34:05 PM
OK, Windows Defender was a terrible name for Microsoft Security Essentials on Windows 8, but for the purposes of this discussion, we shall call it what it is.

When any other A/V is installed on Windows 8, MSE will basically downgrade itself to Defender (like in Windows 7)  So, from my understanding, it is still there, at the Defender level, and should be disabled, just like we do on XP / Vista / Win7. During my entire career (40 years), I have seen 1 time, where Defender actually blocked a malware sample! I have asked this question to 500 different people, and only 1 other Engineer had the exact same experience (only 1) All the rest have never seen it do anything at all!
No Defender is disabled completely when any third party AV is installed on Win8.

You are right.  I checked under services, and it is stopped, and I can't start it.  Avast has it blocked.

All this time, I thought it was running.  I have done scans in Windows Defender, that part must not matter.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 08:11:48 PM
You are right.  I checked under services, and it is stopped, and I can't start it.  Avast has it blocked.

All this time, I thought it was running.  I have done scans in Windows Defender, that part must not matter.
You have totally missed the point, I'm discussing Win8 here as that is what the OP has installed, you have Win7 Defender and that is completely different to the Windows Defender installed on Windows 8.

Your Defender is probably turned off because it was disabled manually through services as it is not needed, avast does not automatically disable Defender on Win7.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: avast@@dvantage77.com on May 24, 2013, 08:18:24 PM
We will test on a current version, but our initial load on day of release, Windows 8 still had Defender components memory resident, and had to be manually disabled!

"I don't like hearing that the Action Center doesn't report that Defender is off. In MS's "wisdom", they refuse to show the Defender status icon in the tray. Now they won't alert you if you have no AV. Great!!"
 
 
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 08:25:32 PM
We will test on a current version, but our initial load on day of release, Windows 8 still had Defender components memory resident, and had to be manually disabled!
I don't have to setup a test, as you can see from my signature I'm using Win8 so I know for a fact that Defender is Disabled automatically once your install third party AV's.

See pic, avast and all other AV's I've tested set Defender to stopped on Win8
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: schmidthouse on May 24, 2013, 08:31:25 PM
We will test on a current version, but our initial load on day of release, Windows 8 still had Defender components memory resident, and had to be manually disabled!
I don't have to setup a test, as you can see from my signature I'm using Win8 so I know for a fact that Defender is Disabled automatically once your install third party AV's.

See pic, avast and all other AV's I've tested set Defender to stopped on Win8

@Craigb
That is/has been my experience as well. ;) :)
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: avast@@dvantage77.com on May 24, 2013, 08:39:39 PM
This is similar to what we experienced.  Other statements acknowledged that SOME AV products do NOT disable Defender, while other statements say that it is inconsistent with the same AV on different Windows 8 systems. That inconsistency actually indicates Windows 8 is still buggy (no service pack yet) and for this reason most businesses will NOT use Windows 8.

"A couple of weeks ago, I saw a thread where someone stated that if a third party AV was installed in W8 it automatically disabled Defender.
Imagine my surprise this morning when, on my PC with Avast, Defender popped up saying it had identified a problem (Hackfile or somesuch) and was cleaning it."

Read more: http://www.pcadvisor.co.uk/forums/1/tech-helproom/4214708/windows-defender-v-avast-in-windows-8--hmmm/#ixzz2UEgaQBRK

"How to completely remove windows defender on windows 8 machines
It really problem and direct prohibition does not help here. You can to disable it, turn off and also disable this service at all, but every time You start Windows You'll get the notification, that Windows Defender is turned off and can't protect Your system.
If you want to install another anti-virus program, I recommend you do so:
Open your Windows Defender, then open the "Settings" and uncheck box before "Turn on Real-Time Protection ..." and then "Save changes" . Then go to the "Administrator" and remove the label before "Turn on Windows Defender" and again the "Save changes".
Now close Windows Defender completely. Suggested: open the "Task Manager" => MSASCui.exe => right click on it => "End Process Tree" , on a pop-up window click "End Process Tree"

Now start Windows in safe mode,
To do this, open the "Configure System" (C:\Windows\System32\msconfig.exe) and select "Boot" => "Safe Boot" => Minimal => 'Apply' => 'OK' => Select Restart now . (back : just the opposite of the same act - you choose the "General" => "Normal Startup" => "Apply" => "OK" and restart ...)
NB! (If your Windows is located elsewhere than on disk C:\, then replace this letter).
Now go to the "C:\Program Files" folder and rename the folder "Windows Defender", such as "Old Windows Defender" or whatever you like.
You need to have administrator rights, and you may need to disable the Windows protection, if You can't rename this folder.
Usually, however, it is not necessary to prohibit any more, because it has already been banned.
If it is neede, then after the PC has rebooted in Safe mode open a new Command Prompt as Administrator and type net stop sppsvc to stop the Software Protection Platform service (sometimes you can get a message that it's already stopped and not running)
(Winkey + R => type there "cmd" or "cmd.exe" (without the quotes) and "OK" )
Now you are completely ignored/turned off the "Windows Defender" , but it may be restored at any time. There no more pop-up messages that speaks about "Windows Defender can't .." and you can safely install the antivirus program of your choosing.
This solution works on one my computer with Bitdefender Windows 8 Security.
I suggest making a restore point before, though it hardly needed. And do not forget - all the commands without the quotes.

Add: Over some time, Windows may solve this problem itself, and you may have no more problem with Windows 8 Defender and with another anti-virus program, what is used/added by user (by You), but it is the case today. (And it is not just mine problem, this is a common problem. Many asking today, how to use some other antivirus without problems and conflicts with Windows Defender in W8. These are lucky people, who can't discover these problems, it does not mean, that these don't exist.)
Sorry, if I'm disturbed by anyone once again, who do not have this problem. Trying to learn something more and do not write anything more style "how to do", if it is so disturbing and irritating.'

http://forum.raymond.cc/tutorials/34406-how-to-get-rid-of-windows-defender-windows-8-a.html
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 08:53:11 PM
If the third party AV's used have acquired a Windows certification ( as they should if there reputable ) then Defender is disabled automatically, there is no need to delve into services to disable.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: bob3160 on May 24, 2013, 09:07:39 PM
If the third party AV's used have acquired a Windows certification ( as they should if there reputable ) then Defender is disabled automatically, there is no need to delve into services to disable.
Simple answer:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1369422362613-12070.png)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1369422229359-61401.png)
Just use the search function for defender and open the app to show you the results.
(I didn't manually disable Defender when I installed avast! on Windows 8 Pro.)

Title: Re: Does anyone else have huge performance issues with Avast?
Post by: avast@@dvantage77.com on May 24, 2013, 09:18:50 PM
Yeah, you say that, even though I give you proof! You make your statement accurate by adding "most of the time"

avast! was the FIRST!  FIRST! certified AV for Win 8

If the third party AV's used have acquired a Windows certification ( as they should if there reputable ) then Defender is disabled automatically, there is no need to delve into services to disable.
Simple answer:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1369422362613-12070.png)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1369422229359-61401.png)
Just use the search function for defender and open the app to show you the results.
(I didn't manually disable Defender when I installed avast! on Windows 8 Pro.)


[/quote]
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 09:29:22 PM
Yeah, you say that, even though I give you proof! You make your statement accurate by adding "most of the time"
No where have I said "most of the time" and frankly speaking your sources are only a couple of users who mentioned having a problem and there knowledge seemed quite lacking in all areas ::)

Myself and other systems I maintain plus the many uses here speak from experience.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: avast@@dvantage77.com on May 24, 2013, 09:39:49 PM
I know, that's why you are inaccurate!
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: bob3160 on May 24, 2013, 09:44:12 PM
I know, that's why you are inaccurate!
Quoting Craig with my post isn't exactly accurate....... ;)
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 24, 2013, 09:52:04 PM
I know, that's why you are inaccurate!
Inaccurate about what ???, you don't even use Win8 and have no idea what your talking about so stop posting your unknowledgeable rubbish in this thread as all you've done is drag this topic so of thread it isn't funny.

The links your quoted http://www.pcadvisor.co.uk/forums/1/tech-helproom/4214708/windows-defender-v-avast-in-windows-8--hmmm/#ixzz2UEgaQBRK  maybe you need to re-read the thread again as most of them don't know the difference between defender in win8 and 7 just like yourself.

Your second link http://forum.raymond.cc/tutorials/34406-how-to-get-rid-of-windows-defender-windows-8-a.html is 15 months old and would have related to the early beta stages of win8
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: avast@@dvantage77.com on May 24, 2013, 11:52:11 PM
I support 4000 networks running avast! all over North America, I have 50 avast! resellers that I support, I have 10 Engineers that run and support Windows 8, and have supported my same Tucson clients for 40 years.  There is absolutely no way that you have more experience than me!  The number 1 issue with slowness is other $#@&* running in the back ground, and the 1st thing to look at is previous AV.  The Defender issue that I speak of we had internally, as well as avast! clients.  So don't make statements about what you have not personally experienced.  It hurts your credibility!
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 25, 2013, 07:07:00 AM
The only lack of credibility here is to you as every user here has been able to read about your lack of knowledge of Windows 8 and to have used quotes form third party users who also don't know what there talking about to back your unfounded claims just shows exactly that your 40 years of experience means zilch and as a computer repair shop you should be absolutely disgusted with yourself and the help you provide.

You are also hard of hearing as I've stated that I use win8 and maintain many other win8 systems plus some of the users here that use win8 have all said in this thread that there experience with win8 is exactly the same as what I have told you, this also isn't the first time that your advice on this forum has raised a few eyebrows regarding your lack of system knowledge, I'd strongly suggest some retraining as your advice is very poor and your customers are obviously having the wool pulled over there eye's about your competency in looking after there systems.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: richmondj93 on May 25, 2013, 12:21:09 PM
"all you've done is drag this topic so of thread it isn't funny. "


Back to the original topic, Although i thoroughly enjoyed reading all the comments above.
I managed to resolve the performance issues!
I decided i would see what processes Avast was running and select which ones i could do without, such as some of the shields which i will never need, Also turning off automatic updating and instead scheduling Avast to update at a certain time every day.

HUGE DIFFERENCE.

Would also like to add that all traces of "Windows Defender" have been disabled due to third party AV being installed and is inaccesible.

Thank you.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 25, 2013, 12:34:22 PM
Glad to see you've solved your problem richmondj93, which shields have you disabled and which shield do you think was causing the performance drop ?

Also glad to see that Avast had automatically disabled defender as I know it does :)
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: bob3160 on May 25, 2013, 01:33:02 PM
Glad to see you've solved your problem richmondj93, which shields have you disabled and which shield do you think was causing the performance drop ?

Also glad to see that Avast had automatically disabled defender as I know it does :)
I think the screenshot pretty much proved that fact. :)


@richmondj93,
Frequent and streaming updates is one of the features that sets avast! apart from it's free competitors and,
enhances your chances of avoiding an infection. Disabling protection features may gain some resources for you but, is the
loss in protection worth that gain ???
All things in life are a tradeoff. This decision isn't any different. :)
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: Arnold72 on May 25, 2013, 02:11:52 PM
Glad to see you've solved your problem richmondj93, which shields have you disabled and which shield do you think was causing the performance drop ?

Also glad to see that Avast had automatically disabled defender as I know it does :)
I think the screenshot pretty much proved that fact. :)


@richmondj93,
Frequent and streaming updates is one of the features that sets avast! apart from it's free competitors and,
enhances your chances of avoiding an infection. Disabling protection features may gain some resources for you but, is the
loss in protection worth that gain ???
All things in life are a tradeoff. This decision isn't any different. :)
Hmm...streaming updates are a great feature but as to it offering better protection over other free av,s,well that is a conundrum.
The chances of a casual web user coming across a "streamed" up date is hit and miss.

As to the issue of windows defender,well this is utter nonsense.
When people buy a new laptop or desktop and install an av,Just wonder how many people actually forget to turn off defender.!?
They still run a fairly smooth system.
Im leaving this topic now and said my piece in the nature of peace.
It will just turn into a fanboy frenzy before our eyes.

Au revoir.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 25, 2013, 07:01:12 PM
As to the issue of windows defender,well this is utter nonsense.
When people buy a new laptop or desktop and install an av,Just wonder how many people actually forget to turn off defender.!?
They still run a fairly smooth system.
Coming in at the end of a topic without first reading it is a mistake ::)

We are discussing Defender on Win8 in this thread which is a full Antivirus and is automatically disabled when another AV is installed compared to the completely different Defender installed on Win7 and Vista which will run fine with most AV's as it is only scanning for spyware but is useless and may as well be disabled.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: SpeedyPC on May 25, 2013, 07:12:39 PM
We are discussing Defender on Win8 in this thread which is a full Antivirus and is automatically disabled when another AV is installed compared to the completely different Defender installed on Win7 and Vista which will run fine with most AV's as it is only scanning for spyware but is useless and may as well be disabled.

Craigb keep in mind in W8 the MS Defender doesn't automatically disabled when another AV is installed, trust me it doesn't the user must disable this manually before installing Avast Free when I was cleaning up and installing Avast on clients laptop computer who has W8 ;)
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: bob3160 on May 25, 2013, 07:17:02 PM
We are discussing Defender on Win8 in this thread which is a full Antivirus and is automatically disabled when another AV is installed compared to the completely different Defender installed on Win7 and Vista which will run fine with most AV's as it is only scanning for spyware but is useless and may as well be disabled.

Craigb keep in mind in W8 the MS Defender doesn't automatically disabled when another AV is installed, trust me it doesn't the user must disable this manually before installing Avast Free when I was cleaning up and installing Avast on clients laptop computer who has W8 ;)
I never disabled defender when I installed avast! but as the screenshot that I posted proves that it is disabled.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 25, 2013, 07:22:27 PM
We are discussing Defender on Win8 in this thread which is a full Antivirus and is automatically disabled when another AV is installed compared to the completely different Defender installed on Win7 and Vista which will run fine with most AV's as it is only scanning for spyware but is useless and may as well be disabled.

Craigb keep in mind in W8 the MS Defender doesn't automatically disabled when another AV is installed, trust me it doesn't the user must disable this manually before installing Avast Free when I was cleaning up and installing Avast on clients laptop computer who has W8 ;)
Your wrong there Speedy, I've trialed roughly 7 different AV's on Win8 so far and they all disable Defender Automatically and once there uninstalled and a reboot Defender starts running again :)
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: SpeedyPC on May 25, 2013, 07:24:57 PM
We are discussing Defender on Win8 in this thread which is a full Antivirus and is automatically disabled when another AV is installed compared to the completely different Defender installed on Win7 and Vista which will run fine with most AV's as it is only scanning for spyware but is useless and may as well be disabled.

Craigb keep in mind in W8 the MS Defender doesn't automatically disabled when another AV is installed, trust me it doesn't the user must disable this manually before installing Avast Free when I was cleaning up and installing Avast on clients laptop computer who has W8 ;)
Your wrong there Speedy, I've trialed roughly 7 different AV's on Win8 so far and they all disable Defender Automatically and once there uninstalled and a reboot Defender starts running again :)

That very strange I have seen this issue with my own two eyes, any way I'm not going to say any further cause I don't want to fight I've seen many strange settings behind W8 when clients screw thing up ;)

@Bob I saw that your screen shot, all I'm saying is a lot of my clients screw up W8 OS when is not broken from the start and it should automatically disabled when another AV is installed.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 25, 2013, 07:39:52 PM
Speedy was your move to win8 installed from scratch or did you upgrade ? upgrading is the only time I've seen strange behaviour on win8 and once I install the OS for whoever as a clean slate there are never problems.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: bob3160 on May 25, 2013, 08:10:29 PM
Mine was a mix. The one I'm using now was an upgrade and some of the others have been clean installs.
The results have been the same on all of them. avast! on and Devender automatically turned itself off.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: SpeedyPC on May 25, 2013, 08:11:12 PM
Speedy was your move to win8 installed from scratch or did you upgrade ? upgrading is the only time I've seen strange behaviour on win8 and once I install the OS for whoever as a clean slate there are never problems.

A lot of my clients new laptop comes with a pre-install of W8 built inside the laptop as I have in my ASUS laptop their okay and very safe and I do see automatically disabled when another AV is installed following me so far, some clients laptop don't have a pre-install of W8 built inside the laptop just a straight W8 OEM version and when my client comes to me with a problem he/she doesn't have their own W8 OEM DVD with their own license can be a major problem. So I had to clean out as much as I can without the W8 OEM DVD to reinstall from scratch is not very good idea and depend IF they've done a system image backup. Some Client don't have the money to buy a W8 OEM DVD with their own license because some people are on the pension and I deal with these people free of charge, and I never had any complaints from these people who are on the pension when some computer guys keeps ripping off pensioners always break my heart.

I've never had client who wants to upgrade from W7 to W8 so far.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: bob3160 on May 25, 2013, 09:23:35 PM
Quote
he/she doesn't have their own W8 OEM DVD with their own license can be a major problem.
Sorry but that isn't legal. On a pension or not.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: Aventador on May 25, 2013, 09:41:05 PM
I agree with Bob here. Something smells fishy about SpeedyPC's last post. 99% of new laptops have a recovery partition. Most manufactures did away with restore disks cause everyone loses them or throws them out. Not sure what kind of business you run Mr.Speedy but it does not seem professional. Heck even BestBuy's Geek Squad members do not do that. Even if you bought a new laptop without a recovery partition the manufacture can send you the restore disks free of charge. On the rare case I need to start off fresh rather then trying to repair an OS I simply backup the customers personal stuff and burn it on a CD. Then I tap F11 while booting up and restore the hidden recovery partition. Its that easy. Then I give the customer back there pc with the CD I created for them.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: CraigB on May 26, 2013, 07:51:43 AM
I think you have both misread Speedys post, he offers free help to pensioners, he did not say he was installing free copies of windows for them.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: SpeedyPC on May 26, 2013, 07:52:42 AM
Quote
he/she doesn't have their own W8 OEM DVD with their own license can be a major problem.
Sorry but that isn't legal. On a pension or not.

In Australia a pensioners can get Government Support to help them get a W7 or W8 a OEM license or a new computer no trouble from there, trouble is most pensioners don't look or ask, what really sad was when I see laptops have a recovery partition that's gets wipe out when pensioners buy second hand laptop from a Computer Markets & Computer Fairs. I've seen W8 & W7 on second hand laptop that don't have a W7 & W8 recovery partition.
Title: Re: Does anyone else have huge performance issues with Avast?
Post by: SpeedyPC on May 26, 2013, 07:55:25 AM
I think you have both misread Speedys post, he offers free help to pensioners, he did not say he was installing free copies of windows for them.

Thank you Craigb I help a lot of disable, hearing impaired and elderly people free of charge, because I am disable and I'm deaf too still out of work and still on the pension.