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Other => General Topics => Topic started by: keri56 on May 26, 2013, 10:06:39 AM

Title: I've lost my Avast
Post by: keri56 on May 26, 2013, 10:06:39 AM

Hi - I had problems with connecting to internet Explorer, so was advised to 'refresh' my pc (I have windows 8 on a HP laptop).  I did this, and a lot of my applications were removed - Applications removed while refreshing my PC have been shown on my desktop but I have to individually re-install those that I want back.

My avast has also been removed -I bought it last January.  I cannot put it back on - I have quickly had to install the free one which does not have all the support that my paid one had, and that only lasts for a month.

Please can anyone assist me with this problem - I am not very computer literate lol

Many thanks

Title: Re: I've lost my Avast
Post by: Asyn on May 26, 2013, 10:16:20 AM

Quote from: keri56 on May 26, 2013, 10:06:39 AM

My avast has also been removed -I bought it last January.  I cannot put it back on - I have quickly had to install the free one which does not have all the support that my paid one had, and that only lasts for a month.

Which avast!..?? (Pro/IS/Premier)

Title: Re: I've lost my Avast
Post by: keri56 on May 26, 2013, 10:21:32 AM

ahh - now you're asking ...

it's the one next to the free one when you go onto the Avast website - sorry - it has all the free protection. 

But, I have found my customer number plus it says - name of product - AV_AIS - if that helps ?  sorry

kind regards

Title: Re: I've lost my Avast
Post by: keri56 on May 26, 2013, 10:22:40 AM

that 'free' protection should read - extra protection

Title: Re: I've lost my Avast
Post by: Asyn on May 26, 2013, 10:26:59 AM

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Title: Re: I've lost my Avast
Post by: keri56 on May 26, 2013, 10:31:00 AM

Dear Asyn

Thank you so VERY much, I shall do that

should I uninstall the 'free' Avast first ?

Kind regards

Title: Re: I've lost my Avast
Post by: Asyn on May 26, 2013, 10:44:29 AM

Quote from: keri56 on May 26, 2013, 10:31:00 AM

Dear Asyn

1. Thank you so VERY much, I shall do that
2. should I uninstall the 'free' Avast first ?

Kind regards

1. You're welcome.
2. Yes, just follow the instructions above. ;)

Title: Re: I've lost my Avast
Post by: keri56 on May 26, 2013, 11:14:49 AM

Hi Asyn

I've followed your instructions - thank you

however, when I reinstalled the avast, it's still asking me to pay !!  ouch

I've logged into my account and says that I am covered until next January, but my computer says 'no' lol

I've tried to ring their helpdesk but of course there is no one there

regards


Keri

Title: Re: I've lost my Avast
Post by: Asyn on May 26, 2013, 11:16:13 AM

Read here: http://www.avast.com/faq.php?article=AVKB7

Title: Re: I've lost my Avast
Post by: keri56 on May 26, 2013, 11:38:52 AM

THANK YOU SO VERY MUCH

It's finally sorted thanks to you

Thank you again - I can breathe easy again now - lol

kind regards

Keri

Title: Re: I've lost my Avast
Post by: Asyn on May 26, 2013, 11:40:11 AM

Glad I could help. :)

Title: Re: I've lost my Avast
Post by: keri56 on May 26, 2013, 11:40:42 AM

 :) :) :) :) :) :)

you have

brilliantly

 :)