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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: laraasero on June 08, 2013, 08:54:55 AM

Title: Avast licence and system not working
Post by: laraasero on June 08, 2013, 08:54:55 AM
Hello everyone,
For a month now my avast system has been saying that my subscription has expired but when I check my license it says that it was still valid. I tried loading the license again but it wouldn't let me. I tried uninstalling it too but it won't even let me do that.
If someone could help me I would really appreciate it.
Have a great day!
Title: Re: Avast licence and system not working
Post by: Asyn on June 08, 2013, 09:57:30 AM
- Which avast!..?? (Free/Pro/IS/Premier)
- Which version..??
Title: Re: Avast licence and system not working
Post by: DavidR on June 08, 2013, 12:25:16 PM
Given that there are things avast is supposedly not letting you do, what errors are being displayed ?
Title: Re: Avast licence and system not working
Post by: laraasero on June 08, 2013, 03:17:04 PM
Quote from: Asyn on June 08, 2013, 09:57:30 AM
- Which avast!..?? (Free/Pro/IS/Premier)
- Which version..??

It is Avast! Internet Security and it is version 8.0.1483
Title: Re: Avast licence and system not working
Post by: laraasero on June 08, 2013, 03:23:05 PM
Quote from: DavidR on June 08, 2013, 12:25:16 PM
Given that there are things avast is supposedly not letting you do, what errors are being displayed ?

Well when I try to start or press 'Resolve all' nothing happens. If I try to scan it says "Unable to start scan. There are no more endpoints available from the endpoint mapper." If I try to update it says "Failed to update. The avast! service is not running." When I try to load my licence it says "Unable to insert the license file. The system cannot find the file specified." and finally when I try to uninstall I get "Error reading product data (file name). Setup cannot continue."
It is very frustrating  :-[
Title: Re: Avast licence and system not working
Post by: DavidR on June 08, 2013, 04:09:32 PM
Looks like your installation may be corrupt.

Try a repair of avast:
- Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

If the repair doesn't work it may be best to do a clean reinstall.
Title: Re: Avast licence and system not working
Post by: Asyn on June 08, 2013, 05:06:30 PM
Quote from: DavidR on June 08, 2013, 04:09:32 PM
If the repair doesn't work it may be best to do a clean reinstall.

Instructions for a clean reinstall, just in case...

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: Avast licence and system not working
Post by: laraasero on June 09, 2013, 10:51:38 AM
Quote from: Asyn on June 08, 2013, 05:06:30 PM
Quote from: DavidR on June 08, 2013, 04:09:32 PM
If the repair doesn't work it may be best to do a clean reinstall.

Instructions for a clean reinstall, just in case...

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

It worked! Thank you so much!
Title: Re: Avast licence and system not working
Post by: Asyn on June 09, 2013, 10:55:44 AM
You're welcome.