Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: nana1945 on April 11, 2005, 05:08:54 PM
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??? i have avast 4.6.623. windows me, ie6 sp1. when avast scans,i get a message saying, cannot scan msi config.when i click on report,it tells me internal program error (42003) config msi.dont know what this means. the date of last scan always shows as 3-26-05. i did avast repair. didn't help. i check for updates everyday. how can i fix this? thanks
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This is a very long thread about it: http://forum.avast.com/index.php?topic=1262.0
I don't expect you read it all but trying to post there to receive help... :)
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:-[ sorry about that.i discovered that thread after i posted. i read it but, not very experienced with puters.still dont know why i get the error or what to do about it. avast ran just fine untill a week ago. now i get that message. thanks
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still dont know why i get the error
You did nothing wrong. Just that file 'makes' an error into avast engine.
or what to do about it.
If you send them the file they could analyse it and find a solution.
Send an email to any of these addresses:
vlk (at) avast.com
rypacek (at) asw.cz
Or upload to the any of these anonymous ftp servers:
ftp://ftp.asw.cz/incoming
ftp://www2.asw.cz/incoming
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thanks technical. since i dont know how to upload it,i will email it. :)
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:-\ just ran avast and did not get the error this time. :-\ does that mean it fixed itself or should i still send the file? thanks.
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:-\ just ran avast and did not get the error this time. :-\ does that mean it fixed itself or should i still send the file? thanks.
1) Is the file still there or it was deleted?
2) If it's there, be sure to scan the folder with archive option checked or right click the file and choose 'Scan with avast'.
Do you get any error message? If not, well, let's be happy... gremlins...
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i did a search and wasn't able to find the file. could it be hidden? the only thing i did was uninstall the software for my digital camera.it was Kodak easy share. it don't work to good on my system. maybe i will put it back on and see what happens. thanks again.
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Could it be hidden?
To unhide them, open any folder and go to Tools >folder options > View, then scroll down to where it says 'Hidden files and folders' and then check/tick the 'Show hidden files and folders'.
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:) me again. i did that.it still says no files found. i ran avast again.this time the error showed up again.all it says is config\msi.unable to scan.internal error 42003. would it help to reinstall? thanks
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:) me again. i did that.it still says no files found. i ran avast again.this time the error showed up again.all it says is config\msi.unable to scan.internal error 42003. would it help to reinstall? thanks
Please, be precise, exact: what do you see:
config\msi
or
config.msi
Please, let a blank space after the periods. It easy to read and understand.
I don't think installing the software is the solution. Maybe. What I'm not sure is the complete path and name of this file... can you post it?
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Please, let a blank space after the periods. It easy to read and understand.
I don't think installing the software is the solution. Maybe. What I'm not sure is the complete path and name of this file... can you post it?
this is what shows up in the avast report. unable to scan. c: config \ msi (E) INTERNAL PROGRAM ERROR (42003). as i said, i can not find the file when i do a search. even with the files unhidden.
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this is what shows up in the avast report. unable to scan. c: config \ msi (E) INTERNAL PROGRAM ERROR (42003). as i said, i can not find the file when i do a search. even with the files unhidden.
I've asked for a deeper help from Alwil team... Can you wait a little? ;)
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Well, we would certainly have to have the file, to be able to say more.
The path ("c: config \ msi") doesn't seem to be complete - you are re-typing it from the Simple User Interface window, right?
If possible, please go to the program settings and turn on the creation of the Report file; make sure the "Hard errors" and "Soft errors" items are checked, and use "Text file" as the type. Then, run the scan again. avast! will create a text file in the selected folder (by default, it's C:\Program Files\ALWIL Software\avast4\DATA\report\Simple user interface.txt). So, if the error appears again, it should be logged in the report. Just open the report file e.g. in Notepad, find the item and copy&paste the line here.
Thanks!
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hi igor.
yes i am typing it from the simple user interface window. i will try what you suggested. thanks.
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??? when i ran avast i didn't get the error this time. it doesn't happen every time. this is from mondays scan.
Task 'Simple user interface' used
* Started on Monday, April 11, 2005 10:46:00 AM
* VPS: 0515-0, 04/11/2005
*
C:\Config.Msi\ [E] Internal program error. (42003)
Infected files: 0
Total files: 17804
Total folders: 1068
Total size: 1.9 GB
*
* Task stopped: Monday, April 11, 2005 10:54:03 AM
* Run-time was 8 minute(s), 3 second(s)
*
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Strange... so, is there any Config.Msi file in the root of C: drive? Or a folder of this name maybe?
Make sure you have all files displayed (even "system" and "hidden", if you use Windows Explorer).
Thanks.
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i found the folder in the system files. it was hidden. it has 8,824 objects in the folder. wonder why it dont show up every scan? also, when the error does show up, it says the date of my last scan is 3/26/05.
Strange... so, is there any Config.Msi file in the root of C: drive? Or a folder of this name maybe?
Make sure you have all files displayed (even "system" and "hidden", if you use Windows Explorer).
Thanks.
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I've said, since from begginning to unhide the files...
To unhide them, open any folder and go to Tools >folder options > View, then scroll down to where it says 'Hidden files and folders' and then check/tick the 'Show hidden files and folders'.
When the error does show up, it says the date of my last scan is 3/26/05.
This is the 'last full scan' of the system and not a specific one (just some folders, etc.). Ask a full scan and the date will be updated.
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So, C:\config.msi is actually a folder?
I would really like to know why it would crash there... does the error appear also when you scan the folder alone, either using Simple User Interface, or Explorer Extension ("rightclick menu")?
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igor,
no,the error does not show up when i scan either way. ( today anyhow). it scanned over 50,000 files.
technical,
i checked show hidden files like you said but, i didn't uncheck hide protected operating system files. the folder didn't show up untill i did. thanks for your help.
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i have avast 4.6.623. windows me, XP sp2. when avast scans,i get a message saying, cannot scan msi config.when i click on report,it tells me internal program error (42003) config msi.dont know what this means. i did avast repair, but didn't help. how can i fix this? thanks ??? ??? ???
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i have avast 4.6.623. windows me, XP sp2. when avast scans,i get a message saying, cannot scan msi config.when i click on report,it tells me internal program error (42003) config msi.dont know what this means. i did avast repair, but didn't help. how can i fix this? thanks ??? ??? ???
No need to post twice.
Please, follow here http://forum.avast.com/index.php?topic=20331.msg170312#msg170312