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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cornishcynders on June 23, 2013, 04:29:17 PM

Title: virus
Post by: cornishcynders on June 23, 2013, 04:29:17 PM

 >:(
I purchased your product ,status always states I'm protected & I've just had to pay £30 to clean my laptop cos it had a virus !!
Not impressed at all  >:(
I wondered why it kept slowing ,not loading & generally 'wrong' on so many levels.
Cornishcynders.

Title: Re: virus
Post by: essexboy on June 23, 2013, 04:32:56 PM

Hi what was the virus that was cleaned ?   Was it adware toolbars ?   If so we would have cleared it for free here

Title: Re: virus
Post by: Aventador on June 23, 2013, 04:58:15 PM

NO antivirus is 100% effective. Also no reason to have paid to remove it. We could have walked you through it for FREE.

Title: Re: virus
Post by: cornishcynders on June 23, 2013, 05:36:22 PM

It was a windows command processor virus.Cant believe how fast this is now ,it was so slow with everything I was on ,and getting worse bit by bit.

Title: Re: virus
Post by: essexboy on June 23, 2013, 05:38:27 PM

I don't suppose you have any further data as command processor virus covers a multitude of sins

Title: Re: virus
Post by: cornishcynders on June 23, 2013, 06:06:25 PM

I dont know if I can find out more ,I'll try though,
It was nasty enough to shut laptop off several times & it got very overheated .I should have had it looked at before but I guess I was getting used to it for awhile .

Title: Re: virus
Post by: essexboy on June 23, 2013, 06:36:17 PM

They totally cleared the malware then ?  Are you experiencing any further problems

Title: Re: virus
Post by: cornishcynders on June 23, 2013, 06:54:52 PM

At the moment I'm happy with it all :)
A bit worried that I might have lost everything & I've so many pics on here.I'm going to copy them to disc tomorrow.
How could it have got thru Avast though?

Title: Re: virus
Post by: essexboy on June 23, 2013, 07:00:58 PM

It really depends on what it was, hence the questions.   All malware is updated very frequently and the AV labs are always playing catchup..  Even the independent malware analysts take a day or two to figure out how it works and then how to kill or remove it.. 

Title: Re: virus
Post by: cornishcynders on June 23, 2013, 07:05:25 PM

OK :)
Just pleased to have it back at the mo.

Title: Re: virus
Post by: essexboy on June 23, 2013, 07:21:20 PM

If you come across any further problems then just ask here, we do it for free :)

Title: Re: virus
Post by: cornishcynders on June 23, 2013, 07:39:20 PM

Didnt know that ,
I realized it must be infected when I used the old family computer and it was whizzing  along in comparison .
(I keep checking the warmth under this ,there's a little bit of paranoia here still).
Thanks for replying:)
Cyndi.x.

Title: Re: virus
Post by: essexboy on June 23, 2013, 10:39:36 PM

My pleasure, greetings from darkest Cornwall :)