Avast WEBforum

Non-English Zone => Francais => Topic started by: niala5204 on June 24, 2013, 06:51:46 PM

Title: What about the renewal of the license?
Post by: niala5204 on June 24, 2013, 06:51:46 PM

On June 07 2013 I renewed the license for 3 years (invoice number 567244, amount 209,98 euros) order number NEXWAY16454877. The amount has been to the account in Luxemburg for Avasti Deutschland. Until to-day I didn't receive any news and when I have a look on avasti it always say: it remain x day before the renewel (to-day it remains 11 days).
Is that normal having no news from Avasti? Did you receive the money transfer?
Thanks for your attention and answer.
niala0452

Title: Re: What about the renewal of the license?
Post by: jefferson sant on June 25, 2013, 03:05:22 AM

Nexway is a partner of e-commerce with avast! in several countries and therefore they maintain a valid and genuine connection with avast!

Regarding your problem, you received support from the Nexway?


We need a support ticket is created in our system without it we can not serve you.

http://www.avast.com/support

If you have already created a ticket service, tell us the number.

provide your reference number (purchase), contact phone number and e-mail address provided at time of purchase