Avast WEBforum

Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: Piesjoe on June 25, 2013, 08:35:07 PM

Title: Forgot my password
Post by: Piesjoe on June 25, 2013, 08:35:07 PM

Hi, I downloaded the Avast! on my mobile (Samsung Galaxy S2) a long time ago. I thought I deleted the application, but I still received pop-ups from Avast to download the updated version.

Now today, I changed the simcard because I went to another profider. The first thing my phone did is ringing alarm bells and reporting that the phone is stolen! I don't know the password anymore. When I place the old simcard back it does the same thing.

My old simcard has expired (so can't use it anymore) and when I go to the website to report that I forgot my password and type in my emailaddress it says it doesn't know my emailaddress! I got 2 emailaccounts and they both don't work. Is there anything I can do about it?!


Note: The phone is not stolen! I bought it myself two years ago.

Title: Re: Forgot my password
Post by: Piesjoe on June 25, 2013, 09:28:51 PM

I did a hard-reset to solve this. I'm still a bit pissed off because I lost all the data, but relieved that I don't have to buy a new phone. Why should I buy a new phone while this one is still working fine?

I will never ever use Avast! again. Probably I never registered my emailaddress on the Avast apllication...