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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: bob3160 on April 19, 2005, 02:11:19 PM

Title: Annoying Display Problem
Post by: bob3160 on April 19, 2005, 02:11:19 PM
I seem to have a problem with the "about avast" information window.
The first time it's opened after a restart or the first display of the day,
The display is blank. (I have to manually gring up the display by right clicking
on the a in the TASK bar and selecting restore which brings up the blank display.
(see jpg)
After I close it and again select about avast from the system tray, the window pops up normally.
(see second jpg)
Unfortunately I don't know when this started but I know this wasn't always the case.
Title: Re: Annoying Display Problem
Post by: DavidR on April 19, 2005, 02:22:03 PM
I havent ever seen this blank about avast window, I have just checked it in the latest pre-release version, 4.6.650.
Title: Re: Annoying Display Problem
Post by: bob3160 on April 19, 2005, 02:39:12 PM
I just tried a repair and here are the results:
Title: Re: Annoying Display Problem
Post by: Lisandro on April 19, 2005, 03:38:47 PM
I just tried a repair and here are the results:

Bob, it's strange... For me, not a problem with the About dialog.
Did you change the Internet Options (security, scripts, etc.)?
Title: Re: Annoying Display Problem
Post by: rasta on April 19, 2005, 05:32:27 PM

It could be a virtual monitor problem if you have a vedeo card that supports it but this is a wild, wild guess.
Title: Re: Annoying Display Problem
Post by: bob3160 on April 19, 2005, 06:09:27 PM
I just tried a repair and here are the results:

Bob, it's strange... For me, not a problem with the About dialog.
Did you change the Internet Options (security, scripts, etc.)?
Nope   and my video card isn't that sophisticated. ;D
Title: Re: Annoying Display Problem
Post by: MrRAlan on April 20, 2005, 02:14:24 AM
Bob,

I see when you right-click you have nView options.  This is your video card I believe.  You should look in the options for something that might be the cause.
Title: Re: Annoying Display Problem
Post by: bob3160 on April 20, 2005, 03:31:33 AM
Bob,

I see when you right-click you have nView options.  This is your video card I believe.  You should look in the options for something that might be the cause.
I've totally eliminated the nView controls and after a reboot, still have the same problems.
Title: Re: Annoying Display Problem
Post by: szc on April 20, 2005, 01:24:45 PM
The thing that I don't understand Bob is... how did you manage to bring ABOUT AVAST window in taskbar ? There is no MINIMIZE button in about avast window. When I right click my avast! blue ball icon, and choose About avast!... window automatically opens on the screen. OK, then I see About avast! in the taskbar, but if I right click it, RESTORE option is greyed out (of course, because window is open).

Strange problem...
Title: Re: Annoying Display Problem
Post by: bob3160 on April 20, 2005, 01:46:05 PM
Sasha,
Quote
how did you manage to bring ABOUT AVAST window in taskbar ?
I didn't avast! does that all by itself but only the first time I use the about function after either
a reboot or when I first boot the computer in the morning.
After the enitial erroneous display, all subsequent about requests are normal.
It has to be something that happens or, doesn't happen, during the shut down or re-bott process. ??? ??? ???
Title: Re: Annoying Display Problem
Post by: Kamulko! on April 20, 2005, 01:51:50 PM
Hi, Bob. How are you? Please , can you control if some file association is changed? It is a frequent thing after installation/uninstall of graphic programs.
Title: Re: Annoying Display Problem
Post by: bob3160 on April 20, 2005, 04:08:38 PM
Hi, Bob. How are you? Please , can you control if some file association is changed? It is a frequent thing after installation/uninstall of graphic programs.
Kamulko!
Please post this in a seperate Thread because it has nothing to do with this problem. Thanks

EDIT
Also, your questions has nothing to do with Avast and should be posted in either the
General or Off-Topic forum.
Title: Re: Annoying Display Problem
Post by: szc on April 20, 2005, 04:33:26 PM
Bob that's really strange... have you tried reapiring avast! ? It may help, at least it's worth of trying.

I believe that Kamulko! just tried to help you Bob... he asked you can you check (actually, he said control) are all those file associations on your computer intact. Most likely he thinks that some graphic related program caused this behavior by changing associations, but I don't believe that's the case on your system right now...

It's something connected to how your system is "reading", interpreting avast! GUI at this point... maybe there is something in avast! code, that your system recognized as bug and it showed it to you... on other systems, everything works normal, but that doesn't mean that bug doesn't exist. Maybe some combination of settings on your computer just showed that something really is wrong. I'm sure it would be great if someone from Alwil pay attention to this issue, and maybe check on their side.

Thanks in advance Alwil !
Cheers !
Title: Re: Annoying Display Problem
Post by: bob3160 on April 20, 2005, 05:13:18 PM
Sasha
http://forum.avast.com/index.php?topic=12883.msg108812#msg108812

Kamulko!
I just sent you a PM. :)
Title: Re: Annoying Display Problem
Post by: szc on April 20, 2005, 05:18:22 PM
Then... nothing else, than let Alwil check their code for some possible oversights... maybe they can find something...

Sorry, I didin't read that text inside second screenshot, I just scrolled down because I though it's a same picture like the one from the initial post...  :-\
Title: Re: Annoying Display Problem
Post by: MrRAlan on April 21, 2005, 02:44:22 AM
Bob,

Did you try switching XP to Windows Classic Theme?  Just see it works properly without running XPs Skinning.
Title: Re: Annoying Display Problem
Post by: bob3160 on April 21, 2005, 10:04:41 PM
That's not helping any either.
At this point, I can't access the about functions at all. All I get is the icon in the Taskbar and no
way to open it.

Sure would be nice if someone from Alwil would make a comment. :( :(
Title: Re: Annoying Display Problem
Post by: Kamulko! on April 21, 2005, 10:31:36 PM
Bob, have you checked the log for errors of applications?
Title: Re: Annoying Display Problem
Post by: bob3160 on April 22, 2005, 01:37:02 AM
Kamulko!
No errors.
I've done a complete un-install of avast using avast! External Control
rebooted. Did a fresh install and an update and am still having the same problem.
At this point I need some help from Alwil!!!
Thanks
Title: Re: Annoying Display Problem
Post by: neal63 on April 22, 2005, 02:11:38 AM
Sure hope ALWIL can help Bob with this problem. Very strange indeed.  :'(
Title: Re: Annoying Display Problem
Post by: bob3160 on April 22, 2005, 11:58:41 PM
Sure hope ALWIL can help Bob with this problem. Very strange indeed.  :'(
I don't understand why I can't get a simple answer from Alwil:
"We're working on it."
"We don't know what's causing it."
"It's not an avast! problem"
ANY ANSWER WOULD BE GREATLY APPRECIATED.
Title: Re: Annoying Display Problem
Post by: igor on April 25, 2005, 12:10:31 PM
Well, it's really strange. I was thinking about it for some time, but I don't see any difference between the About dialog and any other avast! dialogs. Additionally, I don't see any difference between the first opening and the subsequent ones.
So, I have really no idea what might be causing this.

Try to delete the value AboutRect from
HKEY_CURRENT_USER\Software\ALWIL Software\Avast\4.0


Title: Re: Annoying Display Problem
Post by: bob3160 on April 25, 2005, 04:54:33 PM
Thanks for the comeback igor
Unfortunately the reg. change didn't help. still have the same thing the first time I start the about option.
So for right now I just close it and re-open it. The second time it's fine.???
Title: Re: Annoying Display Problem
Post by: MrRAlan on April 25, 2005, 11:23:05 PM
Sorry if this was already suggested or tried.  Change your video drivers to the standard vga drivers and restart.  This type of issue is almost always a problem with the display driver.  Also, update your video drivers.  First from the Microsoft update site and if that doesn't work try the manufacturers site.
Title: Re: Annoying Display Problem
Post by: bob3160 on April 26, 2005, 01:58:16 AM
Thanks MrRAlan ,
But my video drivers are fully up to date using the manufacturers latest drivers.
Keep in mind that this problem only effects on small part of one program. There aren't any
other display problems.
Title: Re: Annoying Display Problem
Post by: MrRAlan on April 27, 2005, 01:00:48 AM
Bob, did you try just the microsoft generic vga drivers...just to isolate the issue?  Also, is your dpi setting set to normalsize, 96 DPI?
Title: Re: Annoying Display Problem
Post by: bob3160 on April 27, 2005, 04:59:25 AM
MrRAlan
It's not the video driver and my display dpi setting is set to normalsize, 96 DPI.
Title: Re: Annoying Display Problem
Post by: Lisandro on August 12, 2006, 01:08:26 AM
I seem to have a problem with the "about avast" information window.
Igor, is that a solution for this one?
I was browsing the forum looking for unsolved questions and remember this one... well...
Maybe Bob deserves some research and help from us, the old guys here  :)

What do you think? Only reinstalling...? But I think he already installed avast more than one?
What's up?  ::)
Title: Re: Annoying Display Problem
Post by: hlloyge on August 12, 2006, 01:55:13 AM
MrRAlan
It's not the video driver and my display dpi setting is set to normalsize, 96 DPI.

Don't be o sure about video drivers. In the time of S3 Trio 64v+ cards, you could see a lot of abnormal things going on on screen just because of the drivers. Please, install XP generic drivers or downgrade your drivers and try again.
Title: Re: Annoying Display Problem
Post by: bob3160 on August 12, 2006, 03:25:12 AM
As stated before, it's not the video driver.

(http://img81.imageshack.us/img81/6348/displaydn1.png)
Title: Re: Annoying Display Problem
Post by: EdB on August 12, 2006, 03:56:09 PM
Putting a check mark in the on-demand popup "don't show this window again" has always resulted in a script error supposedly in internet explorer (not running at the time), this problem has been occurring for the last several versions of Avast!. Windows 95 and Internet Explorer 5.5. Hot fix didn't help.  :( ???
Title: Re: Annoying Display Problem
Post by: igor on August 12, 2006, 04:13:54 PM
Putting a check mark in the on-demand popup has always resulted in a script error supposedly in internet explorer (not running at the time), this problem has been occurring for the last several versions of Avast!.  :(

That's a problem in one of IE updates - see here (http://forum.avast.com/index.php?board=2;action=display;threadid=862).
Some users noticed, however, that the update cannot be installed on SP2 - requiring SP2 to be uninstalled first, and reinstalled after the patch application :(
Title: Re: Annoying Display Problem
Post by: igor on August 12, 2006, 04:14:39 PM
I seem to have a problem with the "about avast" information window.
Igor, is that a solution for this one?
I was browsing the forum looking for unsolved questions and remember this one... well...
Maybe Bob deserves some research and help from us, the old guys here  :)

What do you think? Only reinstalling...? But I think he already installed avast more than one?
What's up?  ::)

Don't know, really. That's a mystery :(
Title: Re: Annoying Display Problem
Post by: EdB on August 12, 2006, 05:02:08 PM
Putting a check mark in the on-demand popup "don't show this window again" has always resulted in a script error supposedly in internet explorer (not running at the time), this problem has been occurring for the last several versions of Avast!. Windows 95 and Internet Explorer 5.5. Hot fix didn't help.   ??? :(
Title: Re: Annoying Display Problem
Post by: igor on August 12, 2006, 05:39:29 PM
EdB, the Simple User Interface window is a CHM file - so called HtmlHelp. This stuff is rendered by the Internet Explorer component of Windows, so it's correct.
This problem (with the "Don't show again" checkbox) is related to one of MS Updates (of the HtmlHelp component) that somehow broke its functionality.
The linked hotfix always helped in the past (for people having the same problem)... so I really think it should work for you, too.  :-\
Did you restart the computer after applying the hotfix? Did the hotfix installation finished successfully, actually?
Title: Re: Annoying Display Problem
Post by: bob3160 on August 12, 2006, 05:46:42 PM
Putting a check mark in the on-demand popup "don't show this window again" has always resulted in a script error supposedly in internet explorer (not running at the time), this problem has been occurring for the last several versions of Avast!. Windows 95 and Internet Explorer 5.5. Hot fix didn't help.   ??? :(
What does this problem have to do with the problem for which this thread was started???
It's always best to start your own thread unless you have the exact same problem.
Otherwise all you do is cause confusion and hijack the original thread.  :'(
Title: Re: Annoying Display Problem
Post by: EdB on August 12, 2006, 06:48:33 PM
EdB, the Simple User Interface window is a CHM file - so called HtmlHelp. This stuff is rendered by the Internet Explorer component of Windows, so it's correct.
This problem (with the "Don't show again" checkbox) is related to one of MS Updates (of the HtmlHelp component) that somehow broke its functionality.
The linked hotfix always helped in the past (for people having the same problem)... so I really think it should work for you, too.  :-\
Did you restart the computer after applying the hotfix? Did the hotfix installation finished successfully, actually?


Wrong, try reading the entire thread http://forum.avast.com/index.php?board=2;action=display;threadid=862
Title: Re: Annoying Display Problem
Post by: EdB on August 12, 2006, 06:54:42 PM
Putting a check mark in the on-demand popup "don't show this window again" has always resulted in a script error supposedly in internet explorer (not running at the time), this problem has been occurring for the last several versions of Avast!. Windows 95 and Internet Explorer 5.5. Hot fix didn't help.   ??? :(
What does this problem have to do with the problem for which this thread was started???
It's always best to start your own thread unless you have the exact same problem.
Otherwise all you do is cause confusion and hijack the original thread.  :'(

Annoying Display Problem!!!!
Title: Re: Annoying Display Problem
Post by: Lisandro on August 12, 2006, 09:29:17 PM
Putting a check mark in the on-demand popup "don't show this window again" has always resulted in a script error supposedly in internet explorer (not running at the time), this problem has been occurring for the last several versions of Avast!. Windows 95 and Internet Explorer 5.5. Hot fix didn't help.   ??? :(
Edb, please, if you start a new thread, I'll be pleased to help you.

Bob, I was checking into the translated packages of avast if I can identify 'where' is the about dialog. Of course, I've failed.
I suppose you have already uninstalled/installed again... I suppose other 'About' dialogs (of other programs) work...

Igor, if we just change (replace) a file of Bob's installation, won't it correct the problem?
Title: Re: Annoying Display Problem
Post by: bob3160 on August 12, 2006, 11:56:31 PM
Repaired, uninstalled re-installed, complete uninstall and re-install with a reboot
in between each operation.
Title: Re: Annoying Display Problem
Post by: EdB on August 13, 2006, 07:58:07 PM
Putting a check mark in the on-demand pop-up "don't show this window again" has always resulted in a script error supposedly in internet explorer (not running at the time), this problem has been occurring for the last several versions of Avast!. Windows 95 and Internet Explorer 5.5. Hot fix didn't help.   ??? :(
What does this problem have to do with the problem for which this thread was started???
It's always best to start your own thread unless you have the exact same problem.
Otherwise all you do is cause confusion and hijack the original thread.  :'(

Annoying Display Problem!!!!

No, little brother of mine, it is a very trivial display problem.  I don't appreciate your obnoxious posting on this forum using my private account!!!  I have changed my password to prevent further problems from you!!!  >:(
Title: Re: Annoying Display Problem
Post by: igor on August 13, 2006, 08:04:39 PM
EdB, you hijacked this thread that has nothing to do with your problem. You can certainly cathegorize hundreds of issues as "display problem", but if you read the original few posts, you'll find out that it's certainly completely different. In that case, it's recommended to open your own thread with the question, of course.

Anyway, I've given you all the suggestions available. The problem is caused by an IE components (i.e. it's not an avast! bug), so there isn't much we can do about it.

You can manually turn off the Simple UI help popup by modifying the <avast4>\Data\avast4.ini file; here (http://forum.avast.com/index.php?topic=1647.msg10262#msg10262) are the exact values.

Oh, and nobody was posting using your account, of course - the quoted parts are done using the "quote" button, so that people know what exactly is the response related to.
Title: Re: Annoying Display Problem
Post by: EdB on August 13, 2006, 08:22:00 PM
EdB, you hijacked this thread that has nothing to do with your problem. You can certainly cathegorize hundreds of issues as "display problem", but if you read the original few posts, you'll find out that it's certainly completely different. In that case, it's recommended to open your own thread with the question, of course.

Anyway, I've given you all the suggestions available. The problem is caused by an IE components (i.e. it's not an avast! bug), so there isn't much we can do about it.

You can manually turn off the Simple UI help popup by modifying the <avast4>\Data\avast4.ini file; here (http://forum.avast.com/index.php?topic=1647.msg10262#msg10262) are the exact values.

Oh, and nobody was posting using your account, of course - the quoted parts are done using the "quote" button, so that people know what exactly is the response related to.


I (EdB) didn't hijack this thread.  My brother was using my account without my permission.  To prevent future problems I changed my password.
Title: Re: Annoying Display Problem
Post by: bob3160 on August 13, 2006, 08:26:27 PM
Quote
I (EdB) didn't hijack this thread.  My brother was using my account without my permission.  To prevent future problems I changed my password.
If that was my little brother, he would right now not be able to sit in front of the computer
or any where else for that matter.  ;D