Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ninoslava on July 04, 2013, 09:26:59 PM

Title: windows xp has a problem with avastUI.exe and needs to close the program
Post by: ninoslava on July 04, 2013, 09:26:59 PM

Hello all,

We are having problem with Avast, 8.0.1483. It upgraded itself, we waited for too long to do it. Now, we can not opet Avast, either from Desktop/Start Menu or from the System Tray. It is working, but if we try to open Avast, we can not. And registration is about to expire  :-\
Also, often this message from the subject of my post comes.

Can you help, please?
Thanks a lot!

Title: Re: windows xp has a problem with avastUI.exe and needs to close the program
Post by: DavidR on July 04, 2013, 10:21:37 PM

The latest version is 8.0.1489, so I would advise a clean reinstall.

Download the latest version of avast, 8.0.1489 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for all versions).

• 1. Now uninstall avast! - using add remove programs, if you can't do that (as appears to be the case) start from the next step, reboot.
• 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), first for 7.x if previously installed and then for 8.0, once complete reboot into normal mode.
• 3. install the latest version, reboot.

Title: Re: windows xp has a problem with avastUI.exe and needs to close the program
Post by: ninoslava on July 09, 2013, 11:24:27 PM

Thank you very much!

One more question, when registration expires, Avast stops updating virus database? Does it also stop working completely?

Thanks again!

Title: Re: windows xp has a problem with avastUI.exe and needs to close the program
Post by: DavidR on July 10, 2013, 12:04:05 AM

As far as I'm aware it is just the virus database updates that stop not the program (not that I ever get to that point). But leaving an anti-virus program that isn't having the virus definitions updated lowers your protection; so it is important to re-register before or as soon after the registration expires.

Edit: typo

Title: Re: windows xp has a problem with avastUI.exe and needs to close the program
Post by: ninoslava on July 11, 2013, 12:51:48 AM

Yes, thank you.

Title: Re: windows xp has a problem with avastUI.exe and needs to close the program
Post by: DavidR on July 11, 2013, 01:12:03 AM

You're welcome.