Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Warwagon19792 on July 08, 2013, 09:16:09 PM
-
I've noticed that once the Free Avast has expired and a user clicks on the green "Re-register" button on the top of Avast it takes them to a box where that has 3 columns. But only the Pro and Internet Security Columns have buttons you can click. The free version column has no button.
To regegister the free version you have to go into the maintenance tab under "registration".
Please tell me this is a bug and not on purpose. NONE of my customers will know to go to the maintenance section to re-register. I've already had 2 calls about it already saying they are unable to reregister.
-
Could you please provide a screenshot? ???
-
I already re-registered that one users avast and I don't any others that are in need of re-registering, so I clicked the upgrade button that took me to a screen which looks Identical to when the user would click the "re-register" button". This is the screen the users are seeing when they try to re-register their Avast once their subscription expires.
-
Maybe it's a bug with the current version were the register (re-register) button is accidentally acting like the upgrade button.
-
It isn't a bug. What version of avast are you using? ???
The present one v8.0.1489 does not have the "market" tab as shown in your screenshot.
Also the "market tile" is for shopping and not for registration.
To renew your registration is where it has been for quite sometime. :)
-
This is the version the screenshot was taken on.
I'm just saying regardless whether i'm on the market tab or not the screenshot looks exactly like what the users see's as the column layout if they use the renew your registration button once their subscription expires.
I was able to reproduce it on a clean install of Avast in a XP Virtual machine.
-
You are using the current version. I wanted to be sure.
The only way to re-register for the free version via the GUI is through
the "maintenance" tab. As I stated above the "market" tab is for shopping and "not" for
registration. The screenshot you first posted showed that you are currently using the free version
and shows your options to upgrade if you so desire. :)
edit: Click on the "market" tile, then see your options. GUI>click on "home">click on the "market" tile.
-
I recorded a video. Here is the issue
http://www.youtube.com/watch?v=SAFNlctZ8ts
-
I still see a "market" tab and a "market" tile in your screenshots. There should only be the tile.
Try a repair. Control Panel>Uninstall a program>double click "avast"> click "repair">reboot. :)
-
I completely uninstalled Avast from that computer and reinstalled the newest version
A) I still have the market tab
B) I still have the issue in the video
C) My media center PC is the latest version and has the media tab and can recreate the issue in the video
here is video #2
http://www.youtube.com/watch?v=dxHx9L8BgKo
-
Probably a glitch. It should say UPGRADE and if it switches to REGISTER it should open a window like the green face did.. So it seems, you reregistered via happy green face anyway.
For the MARKET and RECOMMEND tap to go away. Open Avast!. Go to settings and then Community. Deactivate Comunity Features.
-
Well the glitch could confuse a lot of average people.
-
I'm wondering if in your first screenshot there was "more" than thirty days left before expiry? ???
If that is the case the option to renew/re-register would "not" appear. :)
-
*Face palm*
Just watch the last video I posted.
-
Hi Warwagon19792,
unfortunately this is a bug ;-( Thank you very much for perfect post and video. We will fix it asap.
Regards,
Martin
-
Thanks MartinZ! I wasn't for sure if it was a glitch or possibly a "goofy" install. ???
My next conclusion would have been to agree iroc9555.
I wanted to exclude all possibilities. :) 8)