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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: A. User on July 14, 2013, 08:43:41 PM

Title: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 14, 2013, 08:43:41 PM
When i open the avast! installer, i always see a message that the avast! antivirus update is not responding. Please give me a fix as i can't install my favourite AV. :(

(http://s17.postimg.org/ywao6npmz/Screenshot.jpg) (http://postimg.org/image/ywao6npmz/)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: Pondus on July 14, 2013, 08:50:52 PM
have you uninstalled your previous used AV before installing avast ?
have you run the vendors removal tool to clear any leftover files that may conflict ?

removal tools found here.    http://singularlabs.com/uninstallers/security-software/

Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 14, 2013, 08:54:51 PM
have you uninstalled your previous used AV before installing avast ?
have you run the vendors removal tool to clear any leftover files that may conflict ?

removal tools found here.    http://singularlabs.com/uninstallers/security-software/

Hi Pondus,
Thank you for your quick response(as always). I have uninstalled it through the control panel, but i will run the removal tool and will try again.
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: Pondus on July 14, 2013, 09:00:18 PM
reboot after tool is run.... then try install

Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 14, 2013, 09:26:46 PM
Oh, i forgot- i have Malwarebytes pro. But it won't do anything. ;)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 14, 2013, 09:44:12 PM
I ran the uninstall tool and the problem still persists. :'( :'(
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: Pondus on July 14, 2013, 09:55:48 PM
attach OTL diagnostic log.   http://forum.avast.com/index.php?topic=53253.0

Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 14, 2013, 10:04:40 PM
Monitoring
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 15, 2013, 08:51:24 PM
Hi,
I have attached the OTL.txt and the Extras.txt logs.
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 15, 2013, 11:18:21 PM
Could you confirm that it is not running in sandboxie
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 16, 2013, 11:44:32 AM
Yes, i can. Sandboxie runs the program only if i select the "Run is sandbox" option from the context menu. Do you think it is a virus that is blocking the avast.setup proccess? :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 16, 2013, 12:18:39 PM
Hi Pondus and Essexboy,
I have installed Avast Free AV just now after trying 6 times wih no success :). I haven't changed any files, just trying. Can you see something bad on the logs which was preventing avast from install?
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 16, 2013, 03:30:25 PM
Could you run the Avast uninstall utility to ensure that Avast gets a clean start

Download Uninstall Utility (http://www.avast.com/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs5x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs5x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

(https://dl.dropbox.com/u/73555776/aswclear.JPG)
----------
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 16, 2013, 06:31:34 PM
Hi, i have run the aswclear utility before installing avast free. :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 16, 2013, 09:27:47 PM
Hmm lets see if removing the bitdefender remnants helps

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
Code: [Select]
:Commands
[CREATERESTOREPOINT]

:OTL
DRV - File not found [Kernel | On_Demand | Unknown] -- -- (aqe5wbqq)

:Files
C:\ProgramData\*.bdinstall.bin

:Commands
[resethosts]
[emptytemp]
[Reboot]
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 16, 2013, 10:31:55 PM
I have attached the fix and the scan logs. :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 17, 2013, 03:57:05 PM
Hmmm lets look really deep

Download the GMER Rootkit Scanner (http://www.gmer.net/). to your Desktop, it will be a randomly named .exe file .
 
Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.
 
Double-click the file you downloaded. The program will begin to run.
 (https://dl.dropbox.com/u/73555776/GMER_Open.JPG)

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised!
 
If possible rootkit activity is found, you will be asked if you would like to perform a full scan.Once the scan is complete, you may receive another notice about rootkit activity.
Post the contents of GMER.txt in your next reply.
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 17, 2013, 08:22:24 PM
Hi, this is the log from GMER.
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 17, 2013, 08:46:59 PM
Could you temporarily disable Privacyware and try again please
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 17, 2013, 10:09:36 PM
Log with disabled firewall (clicked "Firewall OFF-Allow traffic" button and set proccess monitor to off, also set firewall log to off and exited Privatefirewall from the tray icon, but i'm not sure that it was disabled now as i can't find a guide)  . I disabled Avast all shields, and Malwarebytes all protections, also Zemana Antilogger was off. I think all was set to off. Please tell me if something was switched on. ;)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 17, 2013, 10:14:53 PM
Could you now try the update please..  If it fails then download the latest package from here http://www.avast.com/download-update
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 18, 2013, 10:02:11 AM
Hi, all is fully updated, as you can see from the attached screenshots. :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 18, 2013, 03:15:26 PM
OK if you can now confirm it is updating by itself without errors we may be done :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 18, 2013, 06:37:08 PM
Good work, very thank you for your help :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 18, 2013, 07:44:11 PM
No problem, run OTL and press the cleanup button to remove the tools :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 18, 2013, 07:53:56 PM
Which tools? ???
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 18, 2013, 08:23:49 PM
OTL and GMER :)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: A. User on July 18, 2013, 09:24:08 PM
Hi again, the cleanup proccess doesn't deleted GMER. I just want to inform you. Nevermind, i will delete them manually. ;)
Title: Re: When open Avast! Installer Avast! antivirus update always not responding!
Post by: essexboy on July 18, 2013, 11:07:25 PM
OK thanks for that