Avast WEBforum
Other => General Topics => Topic started by: yfz450man on April 24, 2005, 04:51:23 PM
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??? I am new to this forum. I will appreciate any help you guys can give. I have spent many hours on the phone with tech support from my internet company and they do not seem to know crap. I will describe this very detailed so please forgive the long post.
I switched from dial up to cable internet about two weeks ago. The service is fast. Well I decided to get better protection for my PC. I deleted Norton from my CPU using the uninstaller. I then downloaded AVG, Antivir, and Avast. I tried each one independently. Avast found more than any others so I decided it was the best and that we should keep it.
Here is my final setup:
Windows XP home edition
Avast 4.6 Home edition 4.6.652 VPS 0516-7
Zone Alarm Firewall V: 5.5.062.011
Motorola Surfboard cable modem
I have disabled the built in windows firewall as I have figured it is useless.
Well here is the problem. Everything seems to work great and then usually late in the day my CPU will not let me onto the internet unless I use dial up for backup. THAT SUCKS. I try everything. Disable the firewall, avast, try firefox, internet explorer, even the update feature. It just will not let me on unless I go to dial up. That is why I called the tech support. They blamed it on the lines or whatever. On my modem when you turn it on it does a check on itself. When it gets to the "online" light it will just sit there and blink forever and never let it online. My ISP says it can not be a virus or trojan, etc.. I did not trust him so I ran a scan. After my scan no virus or trojan was found but I did get the following report. ( This is a little long I am sorry, I am only including it to give you guys all the info so I can hopefully solve this problem)
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avast! Report
* This file is generated automatically
*
* Task 'Simple user interface' used
* Started on Sunday, April 24, 2005 8:21:16 PM
* VPS: 0516-7, 04/22/2005
*
C:\Documents and Settings\Sharon\Local Settings\Temp\Temporary Internet Files\Content.IE5\0TQJSDUV\swflash[1].cab\GetFlash.man [E] CAB archive is corrupted. (42127)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1148.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1149.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1250.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1251.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1253.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1254.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1255.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1256.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1257.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1258.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\i18n.jar\sun\io\ByteToCharCp1381.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beanbox\Manifest.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beanbox\MessageHeader.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beanbox\ObjectInputStreamWithLoader.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beanbox\SimpleClassLoader.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beanbox\simpleresource\Handler.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beanbox\simpleresource\SimpleResourceConnection.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beans\ole\BeanLoader.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beans\ole\BeansAppletContext.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beans\ole\BeansAppletStub.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beans\ole\CustomizerDialog.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\jaws.jar\sun\beans\ole\CustomizerInterface.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\ORBSingleton.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\PrincipalImpl.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\RequestImpl.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\ServerDelegate.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\ServerRequestImpl.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\SpecialMethod.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\SynchVariable.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\TCUtility.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\TypeCodeFactory.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\TypeCodeImpl.class [E] ZIP archive is corrupted. (42125)
C:\Program Files\JavaSoft\JRE\1.3.1\lib\rt.jar\com\sun\corba\se\internal\corba\TypeCodeImplHelper.class [E] ZIP archive is corrupted. (42125)
Infected files: 0
Total files: 234597
Total folders: 5844
Total size: 22.6 GB
*
* Task stopped: Sunday, April 24, 2005 8:58:00 PM
* Run-time was 36 minute(s), 44 second(s)
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Now when I delete all of these files using the report screen, IT WILL LET ME BACK ON MY CABLE INTERNET and work like nothing ever happened !?!?!?!?!? What the ??
Then the next day it will be fine and later that day the process repeats itself again. The report may not be identical but it is very close. Same results. Now I could do this every day but come on.....it is getting old. My wife wants to get rid of the cable internet because of this problem. I say no way.
PLEASE help me people.....I am begging you.
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oh yeah....one more question..... if I delete these files completely, which I am doing.....how are they coming back the next day ? Or at least they are similar files. I am confused. Are they downloading without my permission somehow?
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Hi and welcome,
This may or may not be related to your problem -- but I note that your Sun JRE is quite old by at least two full versions, current one is 1.5-something. There were a number of changes relating to security features just in going from 1.4 to 1.5.
For starters, try getting your JRE up to date and see if that helps. Most of us have found that it's best to uninstall the old one first before installing the new one, otherwise you wind up with tons of garbage files.
Let us know if that helps, okay? If not, hopefully one of the others will have suggestions.
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Ok....wethere or not it is the problem I will update that. Where is the place to download the latest?
Thanks for the reply. Any other ideas anyone?
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you can download latest java from java website
http://www.java.com/en/download/windows_xpi.jsp
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What is the avast proxy set to?
Right click on the avast icon and select Program Settings, see image, I only have dial-up that is why it is ticked.
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What is the avast proxy set to?
Right click on the avast icon and select Program Settings, see image, I only have dial-up that is why it is ticked.
I get this...but shouldn't this only have to do with the up dating? My problem results in a problem with everything, not just Avast.
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By the way, I updated my JRE. Thanks for the info on that. I am sure my problem will still be. Any other ideas? I will keep you guys posted so maybe others can learn from this.
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That is why I called the tech support. They blamed it on the lines or whatever. On my modem when you turn it on it does a check on itself. When it gets to the "online" light it will just sit there and blink forever and never let it online. My ISP says it can not be a virus or trojan, etc..
ISP is right it is not a virus. Even if your PC was disconnected from the modem the online light still would have been flashing. I believe the online light indicates a connection has been made to your ISP's server, flashing means it is attempting to establish a connection.
This can be caused by the line or a faulty modem.
Only way to fix it is for a technician to investigate your connection.
Are you in uk, Blueyonder?
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That is why I called the tech support. They blamed it on the lines or whatever. On my modem when you turn it on it does a check on itself. When it gets to the "online" light it will just sit there and blink forever and never let it online. My ISP says it can not be a virus or trojan, etc..
ISP is right it is not a virus. Even if your PC was disconnected from the modem the online light still would have been flashing. I believe the online light indicates a connection has been made to your ISP's server, flashing means it is attempting to establish a connection.
This can be caused by the line or a faulty modem.
Only way to fix it is for a technician to investigate your connection.
Are you in uk, Blueyonder?
On my modem the light does blink when it is trying to establish a connection. It is constant green when it has established a connection that is capable of sending and receiving. My ISP said that they could tell my CPU was connected to their system but that they could not receive a response back from my CPU. (basically that I was connecting but my "signal" was not getting back to them.) Therefore they are blaming the line. However, if the line was the problem then it would be "bad" going both ways .....not just one.
Now what I think you missed is once I delete the above said files after a scan, I can completely connect and surf or download like normal. That tells me that these files are somehow "blocking" my signal capabilities back to the server.
I do not believe this to be a virus, or my scan would list it as one. However it does say these files are corrupted, and when I delete them they mysteriously come back and cause the same problem later.
At least these are my takes on the situation. I believe that when people get together they can figure out anything. Thanks for helping me and keep coming with the ideas.
I just do not believe it to be the lines for the reason I have listed above.
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OK guys....I have some more information for you. I did the update for JRE as I stated. And as I predicted it has happened again. I am now on dial up >:(. I have noted something about this occurrence.....it happens every night at around 8:00 pm within a few minutes of this time. Why would it be so consistent on the time? I am about to run the scan and I will let you know the results.
PLEASE PLEASE PLEASE HELP ME ......I AM LOSING MY MIND. :'(
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Do you have your XP system restore function turned off? Are you running your system as a Limited User or as a System Administrator?
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I am the " computer administrator" on my CPU. The only other account is my wifes. My XP system restore feature is on. We are on no time limit or anything.
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The reason I asked about your restore system is that there could be a piece of Malware inside of the restore system itself. If so, the attempts to rid it from your pc with a Removal program might be futile. You may have to 1. Turn off the system restore function. 2. Turn off your pc and restart it about 2 mins later. 3. After booting up your pc turn the restore system back on, this will purge any Malware out of the system. Then IMHO I would leave the restore system turned off so that IF an infection DID get inside of it, then you wouldn't have to worry about it happening again. Just my opinion. :)
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The reason I asked about your restore system is that there could be a piece of Malware inside of the restore system itself. If so, the attempts to rid it from your pc with a Removal program might be futile. You may have to 1. Turn off the system restore function. 2. Turn off your pc and restart it about 2 mins later. 3. After booting up your pc turn the restore system back on, this will purge any Malware out of the system. Then IMHO I would leave the restore system turned off so that IF an infection DID get inside of it, then you wouldn't have to worry about it happening again. Just my opinion. :)
you may be onto something here....I tried to do a backup a month back using XP system restore and it would not. It just kept freezing up. I also tried to install XP service pack 2 and it could not install successfully. Are these signs of this? Wouldn't the virus scan show if there was malware in there? Also if I shut down the system restore...what will I do if I ever need to restore my system? make a boot disk ? does avast have a boot disk making program? And how would this be causing this problem if it was in system restore?
Sorry so many questions. i am learning some new stuff here.
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Not a problem. If a infection gets into the system restore system it usually cannot be removed by a anti-virus program or other types of spyware programs as they are protected by the restore sytem itself. I am not good at making backups for my system but there are programs that allow one to do that.
By purging a possible infection out of the restore system and then closing restore down you are then pretty much assured that if your pc contracts another type of infection that various programs ex: antispyware, Avast, and others would be able to find it and remove it from the system without worrying about that infection reappearing from the restore files after removing the infection from the rest of your pc. If the infection is contained in the restore system it will keep reappearing after you have removed it from the rest of the pc.
Hopefully there are others here that can give you more detailed instructions, links, examples of how to back up your HD information.
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On my modem the light does blink when it is trying to establish a connection. It is constant green when it has established a connection that is capable of sending and receiving. My ISP said that they could tell my CPU was connected to their system but that they could not receive a response back from my CPU. (basically that I was connecting but my "signal" was not getting back to them.) Therefore they are blaming the line. However, if the line was the problem then it would be "bad" going both ways .....not just one.
The cable modem has two signals.
Downstream signal
Upstream signal
If you modem is having trouble connecting to thier DHCP server then the upstream signal is most likely to be the cause. So it can be a one way problem.
Did tech support ask you to type 192.168.100.1 in your web browser and confirm if the
downstream power level
signal to noise ratio
upstream power level
are within range?
Also check you modem log, look for all critical errors?
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Not a problem. If a infection gets into the system restore system it usually cannot be removed by a anti-virus program or other types of spyware programs as they are protected by the restore sytem itself. I am not good at making backups for my system but there are programs that allow one to do that.
By purging a possible infection out of the restore system and then closing restore down you are then pretty much assured that if your pc contracts another type of infection that various programs ex: antispyware, Avast, and others would be able to find it and remove it from the system without worrying about that infection reappearing from the restore files after removing the infection from the rest of your pc. If the infection is contained in the restore system it will keep reappearing after you have removed it from the rest of the pc.
Hopefully there are others here that can give you more detailed instructions, links, examples of how to back up your HD information.
Thanks ...I will do this right away. You helped me to understand this a little better.
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On my modem the light does blink when it is trying to establish a connection. It is constant green when it has established a connection that is capable of sending and receiving. My ISP said that they could tell my CPU was connected to their system but that they could not receive a response back from my CPU. (basically that I was connecting but my "signal" was not getting back to them.) Therefore they are blaming the line. However, if the line was the problem then it would be "bad" going both ways .....not just one.
The cable modem has two signals.
Downstream signal
Upstream signal
If you modem is having trouble connecting to thier DHCP server then the upstream signal is most likely to be the cause. So it can be a one way problem.
Did tech support ask you to type 192.168.100.1 in your web browser and confirm if the
downstream power level
signal to noise ratio
upstream power level
are within range?
Also check you modem log, look for all critical errors?
No they did not do that. He was wanting me to call back when everything is working OK to do "some checking" on the signal when it is working. Maybe that is what he wanted to do? I have not called him back but if you think I should I will.
Also how do I look up my modem log for errors?
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u type
192.168.100.1
in your web browser
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At around 8pm every night, everybody and his brother -- at least most of the people who are connected to your branch of the cable tree -- is beginning to surf the Internet. The circuit gets overloaded. That's one of the main disadvantages of Internet cable access over DSL. Neither Avast, your firewall, nor your router is contributing to the problem.
The message that you are receiving recommending that you go to dial-up is being generated by your router software because cable access is unavailable. Call your cable company to complain.
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I've had cable access for years and haven't ever see that message.
Since when is DSl faster than Cable?
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Acid is right: my new D-Link router supports 1 telephone and 1 internet connection over DSL, and my localhost is 192.168.x.x but en external observer can see the ISP number. Nothing of strange.
Concerning the speed: today i'm tryng Kerio Personal Firewall instead of my beloved McAfee and I see that my speed is very slow: this means that software is an important thing. Plus: if we activate the onboard router firewall, I surf less speedy than with only the software firewall.