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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: indoor-footballer on April 27, 2005, 11:10:35 AM

Title: Latest Avast and hotmail in outlook express ?
Post by: indoor-footballer on April 27, 2005, 11:10:35 AM
Since updating to the latest avast, it's taking about 10 mins to read
hotmail emails in my outlook express - any ideas on how to solve it
much appreciated.

Sev.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: lukor on April 29, 2005, 12:13:40 AM
Hi,
do you use Win NT based or Win98/ME system?
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on April 29, 2005, 03:25:32 AM
Same problem here. All this began after update to lastest PRO version (4.6.652).

I'm Using W2k SP4 fully updated (all WindowsUpdate patches till today), with a Sempron 2400+ with 256MB RAM. No firewalls or other relevant resident program.
My OE has IMAP and Hotmail accounts. IMAP works fine, but Hotmail takes too long to download a short (3kb) message.  Only the header is downloaded fast.

I also had some problems with a CLIPPER 5.0 program that I use. When rebuilding the indexes, it stops with "unrecoverable error: physical memory exausted" I tried to put the program folder in avast's ignore list, but the problem solved only by stopping all the services by the option below "About Avast!" in the systray.

Is there any way to get back to previous version (Mar2005)??

Thanks in advance.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Lisandro on April 29, 2005, 03:34:21 AM
Darookan, I can't help you that much with Hotmail as I never used it.
Hotmail is scanned with McAfee, isn't it? Does Hotmail starts a particular process or just the Outlook Express?
Can you test MS Outlook (full) to see if the same happens?

About Clipper (you seem to be an 'old' programmer  ;D, I've used Clipper in the past too...), remember that Standard Shield has its own exclusion list and the path is read as text, I mean, C:\Progra~1\ is different from C:\Program files\

There isn't a possibility to get back to previous version but, let's try to fix your problem...
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on April 29, 2005, 03:52:21 AM
Thank for the fast reply, technical!!!

Well, about Hotmail and McAfee all I know is that the McAfee scanner acts on web-based mail ONLY. it does not seems to scan Hotmail accounts syncronized in Outlook Express (if they do, they would surely put a banner at the footer of the message, as they do in webmail mode, I think). The OE accounts for hotmail works much like the IMAP accounts (but probably using different ports): you can syncronize the headers or the entire messages each time it connects to the server.
I'm sorry, but I can't try it on MS Outlook at the moment (I don't have it installed).

Yet about the clipper proggie, I'm sorry but I think I didn't make myself clear: when I said "I tried to put the program folder in avast's ignore list", I meant the "exclusion list" you just stated. The path to that folder has less than 8 chars (I added "C:\FOLDER\*.*" to that list), so I think it was not the problem. I also tried to stop each avast! service separately to see wich one was causing the problem, but it just really stopped when I clicked that option in systray just below "Aboout Avast!". Unfortunately, it stops my protection too.

I'll be around if you need more details.

Thanks again.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Lisandro on April 29, 2005, 04:01:24 AM
Thank for the fast reply, technical!!!
Fast? Be used to! You're on avast! forums  8)

Well, about Hotmail and McAfee all I know is that the McAfee scanner acts on web-based mail ONLY. it does not seems to scan Hotmail accounts syncronized in Outlook Express (if they do, they would surely put a banner at the footer of the message, as they do in webmail mode, I think). The OE accounts for hotmail works much like the IMAP accounts (but probably using different ports): you can syncronize the headers or the entire messages each time it connects to the server. I'm sorry, but I can't try it on MS Outlook at the moment (I don't have it installed).
avast! can work with IMAP accounts... but I'm not sure Hotmail works like that (http://forum.avast.com/index.php?topic=13086.msg110545#msg110545). Hotmail has its own protocol if I remember well. Hotmail/Yahoo is not a pop3 email service (unless you pay for pop service), it is web based (so the Internet Mail provider doesn't directly protect it). Web based email is simply your email being viewed in the same way you browser the internet. The pages (that display your email) are downloaded into your Temporary Internet folder, just like regular web pages and displayed on your browser screen.

The Standard Shield will scan your files (as they are downloaded into your Temporary Internet folder) when sensitivity is set to High. You can round this 'problem' using 3rd party applications to download the Hotmail messages through the pop3 server (PopHotmail, for instance).

Yet about the clipper proggie, I'm sorry but I think I didn't make myself clear: when I said "I tried to put the program folder in avast's ignore list", I meant the "exclusion list" you just stated. The path to that folder has less than 8 chars (I added "C:\FOLDER\*.*" to that list), so I think it was not the problem. I also tried to stop each avast! service separately to see wich one was causing the problem, but it just really stopped when I clicked that option in systray just below "Aboout Avast!". Unfortunately, it stops my protection too.
You must stop one provider by time... But, did you change the default avast! settings? Specially, behavior blocker?
Can you make a link to your clipper.exe and edit the RAM (memory) values for the program, enlarging them?
Do you have (or had in the past) Norton installed in your computer?
Do you have ProcessGuard or PrevX installed?
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on April 29, 2005, 04:28:48 AM
 :D

Quote
Hotmail has its own protocol if I remember well. Hotmail/Yahoo is not a pop3 email service (unless you pay for pop service)
Umm.... I have Yahoo pop3 service in my home's OE for free, and you can specify a MSN (I'm not sure but I think Hotmail works too) pop server if you wish to download messages permanently to OE... You should check that out...  8)

Quote
Web based email is simply your email being viewed in the same way you browser the internet. The pages (that display your email) are downloaded into your Temporary Internet folder, just like regular web pages and displayed on your browser screen.
I think we are going into different directions... I'm not talking about the web based Hotmail service (the one you can access by Internet Explorer), but  a feature in OE that allows you to use a Hotmail account just like a IMAP account. I recommend you to test it by creating a bogus Hotmail account and set it up in OE.  ;)

Quote
You must stop one provider by time... But, did you change the default avast! settings? Specially, behavior blocker?
Can you make a link to your clipper.exe and edit the RAM (memory) values for the program, enlarging them?
Well... To run a DOS program in W2k you need to configure its own environment (autoexec, config, etc)... after that, you need to specify these settings in the proggie's shortcut. Optionally, you can specify the amout of memory to use (under 640k, XMS/EMS, etc). I aways let it in Auto mode, since Windows will use all the available memory under 640kB. Exceptionally, this messages occurs only when the avast's is running, and it stops only when I click on "Pausar proteção de acesso" (yes, I'm your neighbour  ;D). if I try to stop each service at a time (using "Parar provedor" menu in systray), the problem still happens.

Quote
Do you have (or had in the past) Norton installed in your computer?
I have Norton SystemWorks 2004, but not the NAV (just the Utilities section, in fact), and I rarely use it...

Quote
Do you have ProcessGuard or PrevX installed?
Never heard of these... are they any good? I have and ocasionally run Spybot and Ad-Aware SE Pro, but nothing stays in memory (as a process, I mean).

Let's work it out! :)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Lisandro on April 29, 2005, 04:45:58 AM
I have Norton SystemWorks 2004, but not the NAV (just the Utilities section, in fact), and I rarely use it...
NAV could block 16bits applications if it's not correctly uninstalled.

Quote
Never heard of these... are they any good? I have and ocasionally run Spybot and Ad-Aware SE Pro, but nothing stays in memory (as a process, I mean).
ProcessGuard and PrevX protects new startup, registry, process entries, etc.
Just that they could be the origin of the problem.

Bem-vindo (welcome)  8)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on April 29, 2005, 05:03:39 AM
Quote
NAV could block 16bits applications if it's not correctly uninstalled.
NAV was not uninstalled (nor even installed) on this system. :)

I have a kind of "taskman enhancer" called TaksInfo (very good indeed: it lists various details of a process) and I learned that when I stop the process "avast! service GUI component" (ashDisp.exe), the problem stops. Probably is not something about the other services in fact (mail, p2p, etc), but about this service (the GUI service).  :-\

Anyway, this problem with the Clipper application is not as serious (I dont use the program more than once a day, and I can survive by stopping avast for a few minutes) as the Hotmail one. Please see what you nice guys can do about OE and Hotmail. :)

Thanks for all the attention. If you need more details or info, I'll be pleased to help.

Obrigado (Thanks)  :D
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on April 29, 2005, 06:12:39 AM
Technical,

Perhaps I can offer a little clarification. 

You seem (sometimes) to equate Yahoo and Hotmail as the same kind of offering since both offer free e-mail accounts on the Web. 

They are (pretty much) the same if you access them via a browser to view e-mail messages. 

They are (pretty much) the same if you use a third party program (such as FreePops, which supports both) to retrieve the mail via HTTP transactions, convert it to a POP3 stream and deliver the mail to an e-mail client.

Beyond that they work very differently.

If you pay for a Yahoo account I believe you are offered standard POP3 access to download that mail to an e-mail client.

If you have a "grand-fathered" Hotmail account (ie one created some time ago and kept active) or if you pay for a Hotmail account then you may access the email using Outlook Express or Outlook (versions later than Outlook 2000 - which does not work). 

There is no direct POP3 access to Hotmail supported any longer (of which I am aware). 

Accessing from Outlook Express and Outlook is provided via a special variant of HTTP called HTTP-DAV (also known as WebDav).  In Outlook Express it provides an IMAP like experience for accessing a Hotmail account - I have never tested it with Outlook.     

Outlook Express accesses Hotmail via the HTTP-DAV transactions just as any other HTTP transactions - so typically using port 80.  In my system the Webshield appears not to get involved in this traffic. 

If port 80 is proxy'd in some way that involves Webshield then these transactions could get intercepted by Avast. 

Just a final note ... you cannot create any new "free" accounts on Hotmail that are permitted access via OE or Outlook.  So we may see people complaining that Avast is the cause of their inability to access Hotmail.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on April 29, 2005, 08:31:58 PM
Quote
So we may see people complaining that Avast is the cause of their inability to access Hotmail.
alanrf, I'm not trying to create a new Hotmail account in OE. I have these accounts for years on my PC's and aways accessed them via OE. I'm sorry to inform, but my "inability" started solely when I upgraded the previous version of avast! (Mar2005) to the lastest (Apr2005), about one week ago.

I also need to say that my home PC was not upgraded (still has the Mar2005 Version) and is working fine.  8)

Quote
If you pay for a Yahoo account I believe you are offered standard POP3 access to download that mail to an e-mail client.
Another remark: I know this is not about this topic, but I have a Yahoo POP3 account in my home PC and it works fine too. And I didn't pay a dime for it. ;D

Thanks in advance.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on April 29, 2005, 08:57:03 PM
Darookan,

my comments were just intended as clarifications for Technical.  I was not trying to ignore that you and some other users here are experiencing a real problem in accessing Hotmail from OE and I am sorry if I gave that impression. 

You did suggest to Technical that he try setting up a free account in Hotmail to test out the OE access - I was pointing out that you cannot do that anymore. 

As to Yahoo, I was being short sighted and forgetting that free POP3 access is still available in some Yahoo domains.  The main point was that Yahoo is accessed via POP3 and is not accessed via HTTP-DAV.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on April 30, 2005, 02:26:41 AM
Quote
I am sorry if I gave that impression.
I'm the one that should apologize alanrf, I didn't mean to flame you.  :-[

In fact you are right: there's really a long time you can't create new Hotmail accounts via OE, but (at least here in Brazil) you still can create a free Hotmaill account via the Hotmail web page and then add it to OE using its wizard.

Your description about how OE handles Hotmail accounts was handy too. I opened OE and tried to download a hotmail message there... while it was "waiting" for the message (indoor-footballer mentioned about 10 mins, but it takes less here, about 5 mins) I ran netstat and found that the process accessing the Hotmail server was "ashWebSv.exe". Any clues? Maybe a timeout?

Hope it helps.  :)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Lisandro on April 30, 2005, 03:12:23 AM
I ran netstat and found that the process accessing the Hotmail server was "ashWebSv.exe". Any clues? Maybe a timeout?

Just a guess:
If you add the line:
IgnoreProcess=ashWebSv.exe
into the [MailScanner] section of avast4.ini file, and boot, will it work?
See details into 'Settings' in my signature  ::)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: newmansion on April 30, 2005, 03:17:33 AM
If you stop the on-acess protection, the e-mails download right away from hotmail into OE.
Start it back up and hotmail hangs and hangs.  What did Avast do with 4.6.652  ? ???  :'(
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Lisandro on April 30, 2005, 03:21:41 AM
Did you try the suggestion I've posted before?  ::)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on April 30, 2005, 05:54:50 AM
Darookan,

many thanks for your response.

I think that you may have identified an important factor. 

As I mentioned above it appears that on my system Webshield (ashWebSv.exe) does not get involved with the http-dav transactions for downloading Hotmail messages.  It appears that, for me, OE has a direct session to the Hotmail http-dav server.   

I guess I shall have to perform some IP logging since it is so fast for me I may be missing something. 

If Webshield is getting involved in the http-dav traffic, and since http-dav is not "standard" http then it could well be that delays or, perhaps, complete blockage could occur.

I think that something worth trying, until the Avast team arrives at a solution may be:

Terminate the Webshield provider.

In the avast4.ini file (probably in the equivalent of Program Files\Alwil Software\Avst4\DATA folder) look for the section headed [WebScanner].  Within that there is probably a line IgnoreProcess=avast.setup. Let's add Outlook Express to the ignored process list so the line would be edited to look like:

IgnoreProcess=avast.setup,msimn.exe

Save the avast4.ini file

Restart the Webshield provider.

Does that make any difference in downloading Hotmail with OE?

Do you have any proxy involved in your web access?



 

Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on April 30, 2005, 06:16:49 PM
Hi folks

I done both directions given by Technical and alanrf, but it still didn't work... but I did the same as newmansion (stop the process ashWebSv.exe) and it worked fine. I also tried to pause the process, but it doesn't work either. It only works by stopping the process.

Any other ideas?  :)

Oh, I was almost forgetting: I have no proxy in this machine. Thx :)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 01, 2005, 02:22:45 AM
No fresh ideas - sorry.

I do need to correct myself.  Today I traced the IP activity when OE was accessing Hotmail. 

The log showed that Webshield is intercepting the http-dav traffic of OE for me also.  It was too fast for me to observe when not tracing.

   
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: jutpunjabi on May 02, 2005, 03:45:12 AM
 ???(I'm having the same problem as you guys.

I have found that when when you Terminate the WEB SHIELD, downloading http mail from Hotmail & lycos takes just a few seconds as it should.

 >:( THE PROBLEM IS the Avast's Web Shield.

 8) To prove this just, left click on the avast globe in system tray, in the avast! On Access Scanner, select Web Shield, click on Terminate & choose from Yes or No. ;D
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: sfinks on May 02, 2005, 05:51:48 PM
Since updating to the latest avast, it's taking about 10 mins to read
hotmail emails in my outlook express - any ideas on how to solve it
much appreciated.

Sev.

problems with Outlook Express???
I think it could help you deside your problems...
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Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Lisandro on May 02, 2005, 07:25:19 PM
Sfinks, I can't reach the pages which links you've posted... I'm receiving an error from the browser  :-[ :-\
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: DavidR on May 02, 2005, 07:44:26 PM
No problems here with firefox 1.0.3 both links working and loaded fine.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Lisandro on May 02, 2005, 08:03:44 PM
No problems here with firefox 1.0.3 both links working and loaded fine.
Ok, now loaded... it was a temporary problem.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: scheib on May 02, 2005, 09:06:35 PM
I have the same issue viewing the hotmail server.  MSN mail downloads OK.  Must turn off On-Access to veiw web mail via Outlook express.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 02, 2005, 10:49:34 PM
Quote
I have the same issue viewing the hotmail server.  MSN mail downloads OK.  Must turn off On-Access to veiw web mail via Outlook express.

That's a little odd since MSN mail is retrieved by Outlook Express/Outlook using the same method as Hotmail.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: scheib on May 03, 2005, 07:34:03 AM
I don't know about odd..If you are replying, you are telling me that you have an MSN account and understand this issue. Do you pay an annual fee for your MSN Email  that  I have done for 10 years??
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: scheib on May 03, 2005, 07:51:59 AM
Uninstalled this product and CA is working just fine.  I do neeed 6bit
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: scheib on May 03, 2005, 08:01:19 AM
How in the Hell would I Know...I am just a Farm Boy from Iowa..... buiding these machines since 1985 Dos 1.0
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: scheib on May 03, 2005, 08:15:06 AM
When this issue is resolved I will be back.....
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: scheib on May 03, 2005, 08:19:41 AM
SMPT mail is SMTP mail Http......is
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 03, 2005, 08:46:28 AM
Well despite the histrionics ... nobody has been paying for MSN accounts for the past ten years.  I got my free MSN account when MSN first appeared. 

SMTP is not HTTP ... I assume we are agreed.

I doubt that anyone, anywhere is currently accessing MSN or Hotmail accounts with direct SMTP access.

Oh ... and yes, I do understand the issue. 

But, I confess, I do not know what the "CA" is that is working fine after you uninstalled "this product".  Can you advise please?

Only since 1985 ... why you are still a young 'un ... plenty of time for you to mature and post in a civil manner.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: PCdreamer on May 03, 2005, 09:36:52 AM
Despite all of my problems with my connection, I've not had any with Avast and using Outlook Express for accessing Hotmail.  I was concerned when I saw this thread. I wonder if perhaps you need to specify something to do with the proxy in Outlook. I know I've tried that in Firefox and IE, under Internet Options, hoping that will have an affect on my current situation.  It could be that is the problem, but then why it wouldn't have occurred with previous versions of Avast I don't know.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 03, 2005, 10:20:05 AM
PCdreamer,

while I too have not experienced problems with accessing Hotmail via Outlook Express with Avast scanning active I do not doubt our friends in this thread who do have a real problem. 

From my reading of the posts it seems that most, if not all, seem to believe the problems for them with Hotmail (and Lycos) started after they upgraded to the present 4.6.652 release.

I assume (and hope) the folks on the Avast team are concentrating on the changes from 4.6.623 to 4.6.652 to see if they can identify what may have contributed to the problem.

Unfortunately, it seems there is no pattern that is yet clear of other proxy (or maybe other port intercept) software that could be a factor in the problem.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on May 04, 2005, 02:33:36 AM
Well...

While this problem is not fixed, I had to disable the WebShield process in order to download my Hotmail messages in OE.

But I'm concerned about how unsecure my pc is without this service running.

I saw many people posting messages in this thread that are not about this problem especifically, even advertising applications that are not related to it (corruption of OE databases is definetively NOT the subject here).
Also, the matter msn-nor-hotmail-does-not-provide-pop-services should be discussed in an off-topic thread, where I would be happy to join in and put some ideas too. What I mean is that we all should concentrate in try to find objective paths to help the avast! team to help us out :)

BTW, alanrf: I'm having the same problem in BOTH MSN and Hotmail accounts (I have about 2 Hotmail and 1 MSN account, all of then active and in my OE). Despite what others may say, you're right: Both use WebDav (or HTTP-Dav as you use to call), but only the server addresses are different. :)

Post Update:

A little later tonight, I decided to update my home pc to version 4.6.652 just to verify if the problem occurs in XP too. It does. I took another look at the network acivity with a netstat-like program I have and got this when OE "waits" to download a Hotmail message body:

Process         PID     Local IP     Local Port    Remote IP    Remote Port    State          Proto    Path
Unknown         0       192.168.1.5  1336          64.4.30.253  80             TIME_WAIT      TCP   
Unknown         0       192.168.1.5  1328          64.4.30.253  80             TIME_WAIT      TCP   
Unknown         0       127.0.0.1    1325          127.0.0.1    143            TIME_WAIT      TCP   
ashMaiSv.exe    496     127.0.0.1    12119                                     LISTEN         TCP      C:\Arquivos de programas\Utilitários\Avast4\ashMaiSv.exe
ashMaiSv.exe    496     127.0.0.1    143                                       LISTEN         TCP      C:\Arquivos de programas\Utilitários\Avast4\ashMaiSv.exe
ashMaiSv.exe    496     127.0.0.1    110                                       LISTEN         TCP      C:\Arquivos de programas\Utilitários\Avast4\ashMaiSv.exe
ashMaiSv.exe    496     127.0.0.1    25                                        LISTEN         TCP      C:\Arquivos de programas\Utilitários\Avast4\ashMaiSv.exe
ashWebSv.exe    3280    127.0.0.1    12080         127.0.0.1    1335           ESTABLISHED    TCP      C:\Arquivos de programas\Utilitários\Avast4\ashWebSv.exe
msimn.exe       3560    127.0.0.1    1204                                      LISTEN         UDP      C:\Arquivos de programas\Outlook Express\msimn.exe
msimn.exe       3560    127.0.0.1    1335          127.0.0.1    12080          ESTABLISHED    TCP      C:\Arquivos de programas\Outlook Express\msimn.exe


Surely there are more lines in my log, but I put here only the relevant ones. If you nice guys take a look at the last three lines, you can see the WebShield and OE acting. Would this be a loopback?? Just a guess...

About the "Unknown" processes, I believe its my Sygate Personal Firewall tunneling the requests to outside (64.4.30.253 is the Hotmail server IP). I can do another test with this disabled, but I don't think its the case, since my office PC does not have a firewall and the problem is the same.

Needless to say, I had to stop the process again...

Hope it helps 8)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 04, 2005, 05:34:25 AM
My apologies to readers of the thread for my response to user scheib ... while some of the points were relevant I should not have allowed my irritation to take over. 

Since I did not want to clutter this thread with other information I posted in a separate thread that I had been able to create a circumstance in which accessing Hotmail ended in a looped port situation between the Webshield (ashWebSv.exe) and OE (msimn.exe).  Any further evocations of OE produced the same loop and Hotmail could not be accessed.  It has drawn no response from the Avast team.  It looks remarkably like the information posted here. 

I was only able to introduce the problem when I used an IP trace tool (TDImon).  What trace tool did you use Darookan?

However, I suppose I should also point you to this quote from a member of the Avast team - recently posted.

Quote
if you speak about Hotmail WebDAV from Outlook Express this should be already working for users running WinNT based systems.

You can see it here:

http://forum.avast.com/index.php?topic=13247.msg111721#msg111721
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 04, 2005, 05:55:03 AM
Darookan mentioned the use of the Sygate Personal Firewall in a recent update to the thread.  Which made me ponder ... 

Since we know that some 4.6.652 users are not experiencing a problem with Hotmail access via WebDav and some others are it might be a reasonable inference that the problem is caused by some form of interaction between Avast 4.6.652 and another system component that is not common to all users.  (I can imagine any Avast team member at this point rolling eyes and saying "how long did it take to come up with that deduction?").

So perhaps we could provide a bit more info on resident system components that might be involved and see if there is any common component for users experiencing the problem. 

I'm not seeing the problem ... using latest ZoneAlarm free edition Firewall and no other proxy, not aware of any other port intercept software in permanent use. 
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on May 04, 2005, 07:09:11 AM
Quote
What trace tool did you use Darookan?
It is a simple netstat-like GUI application called Active Ports, by SmartLine (www.ntutility.com (http://www.ntutility.com)).

Quote
(...) some 4.6.652 users are not experiencing a problem with Hotmail access via WebDav and some others are (...)
I feel I had one info I missed to relate... For some reason that I don't know, the Webshield service was not activated in any of my systems when it was first installed (I can't precisely recall in which version it was included... maybe in 4.6). In other words, the webshield service was installed, but it was left disabled by the installer. When I noticed the changes in that version, I manually enabled Webshield.
So my question is: Would be that service enabled on the non-problemmatic systems??

Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 04, 2005, 09:41:52 AM
There may be signs of hope on the horizon ....

http://forum.avast.com/index.php?topic=13247.msg111746#msg111746
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on May 06, 2005, 06:39:54 PM
Well... I hope so...  :-\
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on May 14, 2005, 11:55:40 PM
Hey??? Did this thread just died??? And without a Avast! Team feedback?

I'm still concerned about the risks of having my WebShield disabled... :(
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: lukor on May 15, 2005, 08:06:36 AM
Hey??? Did this thread just died??? And without a Avast! Team feedback?

I'm still concerned about the risks of having my WebShield disabled... :(

Darookan, if you are using WebShield in transparent mode, you should already have no problems (as I have announced in the other thread linked above). For proxy mode, I have also offered a solution.

This whole topic is not ignored by avast! team. Partial but working solution was provided a week ago, complete fix is already being tested and will be released in the next program update.

Lukas.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on May 15, 2005, 07:41:07 PM
Quote
(...) Partial but working solution was provided a week ago, (...)

As I already posted here when asked, all attempts to solve or minimize this problem that avast! members and other dedicated supporters suggested (unfortunately) did not work. The only working solution I found is by COMPLETELY DISABLING WebShield (no, that service is not working in any mode) and, as I wrote before: "But I'm concerned about how unsecure my pc is without this service running."

So, please lukor, could you post here again the working solution you just mentioned?

Thanks  :)
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: alanrf on May 15, 2005, 10:53:53 PM
Darookan,

while you are waiting for the response from Lukas you may want to check out this thread:

http://forum.avast.com/index.php?topic=13056.msg112853#msg112853

It appears that, after a recent VPS update, Frisian was again able to use WebDav access to Hotmail.  This appears (to me) to be the fix that Lukas was speaking of. 

If you have not checked recently it may be worth checking again to see if the VPS update cleared the problem for you too.
Title: Re: Latest Avast and hotmail in outlook express ?
Post by: Darookan on May 16, 2005, 12:57:55 AM
alanrf,

Thanks a lot for the link! I really missed that thread while looking for a answer for the problem. You are right, the VPS solved the problem, as I could see by enabling WebShield and testing OE again, just a couple of minutes after reading your reply. It works flawlessly now.

Keep doing your good job, and thank you very much for all the help throughout this time!!  :D