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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: Semaphor on August 02, 2013, 06:14:16 PM

Title: avast! Pro for former Theft Aware users?
Post by: Semaphor on August 02, 2013, 06:14:16 PM
Now that avast! with pro features (including some for Anti-Theft) is announced I'm wondering what about the users who bought TheftAware when it was standalone?
Will we get some rebate? Or, my preferred solution, a semi-pro version that only unlocks the pro features of Anti-Theft (I only use that part anyway, no need to clutter my systems with AV solutions)?

Would be nice to get some information.

Cheers, Christoph
Title: Re: avast! Pro for former Theft Aware users?
Post by: reinhardholzner on August 06, 2013, 12:54:40 PM
this is being discussed internally right now. but very likely we'll give away free licenses for Theft Aware lifetime customers.
Title: Re: avast! Pro for former Theft Aware users?
Post by: Semaphor on August 08, 2013, 09:21:17 AM
Thanks :)
Title: Re: avast! Pro for former Theft Aware users?
Post by: cmatte on August 14, 2013, 10:33:40 AM
this is being discussed internally right now. but very likely we'll give away free licenses for Theft Aware lifetime customers.
Good to know :)
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on August 23, 2013, 09:59:15 PM
how to get it? will be a nice way  8)
Title: Re: avast! Pro for former Theft Aware users?
Post by: digaus on August 27, 2013, 01:21:15 PM
Same question, I have purchased Anti-Theft in October 2011 and using it since then... I still have exact time, purchase ID and everything... so if we get it for free how can we do that?
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on August 27, 2013, 10:32:00 PM
I dont get any feedback until now. If I know it I will write. I have told them my old bill and ask how to get it with email
Title: Re: avast! Pro for former Theft Aware users?
Post by: digaus on August 28, 2013, 11:00:32 AM
Same... posted support ticket... bought an unbound lifetime licence via Paypal... so I have all data stored.
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on August 29, 2013, 09:59:10 AM
Quote
Sehr geehrter Herr hanschke,

daran hat sich noch nichts geändert. Ich verstehe, dass Sie gern was hätten - aber das, worfür damals bezahlt wurde, steht ja nach wie vor kostenlos für Sie zur Verfügung.

Man könnte es mit Windows vergleichen. Hat man Windows 7 gekauft, heißt das nicht, dass man ein kostenloses Windows 8 bekommt.

Die Diskussion ist jedenfalls noch am laufen.

Ich rate Ihnen, kommunikation in dieser Sache im Forum zu halten - wir beide können natürlich gerne darüber diskutieren, aber ich habe keinerlei Einfluss auf den Prozess.

beste Grüße,

thats bad because I have bought Antitheft for getting new features for lifetime and support. I have got now my feature added with taking picture but have to pay again. I am very angry that in the past I have spend my money for this!
Title: Re: avast! Pro for former Theft Aware users?
Post by: xemino on August 29, 2013, 11:11:18 AM
yeah, let's hope that they will honor theftaware lifetime subscriptions.
i would really like to be able to download just the avast anti theft package, then recognize the subscription via the google account, w/o the whole suite and let it install the root version, which sadly isn't possible right now.
Title: Re: avast! Pro for former Theft Aware users?
Post by: digaus on August 29, 2013, 12:31:49 PM
Quote
Sehr geehrter Herr hanschke,

daran hat sich noch nichts geändert. Ich verstehe, dass Sie gern was hätten - aber das, worfür damals bezahlt wurde, steht ja nach wie vor kostenlos für Sie zur Verfügung.

Man könnte es mit Windows vergleichen. Hat man Windows 7 gekauft, heißt das nicht, dass man ein kostenloses Windows 8 bekommt.

Die Diskussion ist jedenfalls noch am laufen.

Ich rate Ihnen, kommunikation in dieser Sache im Forum zu halten - wir beide können natürlich gerne darüber diskutieren, aber ich habe keinerlei Einfluss auf den Prozess.

beste Grüße,

thats bad because I have bought Antitheft for getting new features for lifetime and support. I have got now my feature added with taking picture but have to pay again. I am very angry that in the past I have spend my money for this!

Hmm just saying if you have Windows 7 you can upgrade to Windows 8 for less money as if you had nothing... and well I only want the new features for Anti Theft and not all the Premium features.... would also be happy with a lower cost "half" premium package only for the Anti Theft features...
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on August 30, 2013, 05:56:20 AM
thats a good suggestion. Anti theft only without the blootware for a less upgrade prize!
Title: Re: avast! Pro for former Theft Aware users?
Post by: reinhardholzner on September 03, 2013, 10:26:42 AM
you can install the root version!

yeah, let's hope that they will honor theftaware lifetime subscriptions.
i would really like to be able to download just the avast anti theft package, then recognize the subscription via the google account, w/o the whole suite and let it install the root version, which sadly isn't possible right now.
Title: Re: avast! Pro for former Theft Aware users?
Post by: xemino on September 03, 2013, 01:30:34 PM
yes, but only through the bloated avast suite, which then starts scanning my phone and which i have to uninstall manually.
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on September 10, 2013, 08:46:24 PM
how long will we have to wait for the result  ::)
Title: Re: avast! Pro for former Theft Aware users?
Post by: catire on September 16, 2013, 08:23:44 PM
I would like to know this as well, I bought TheftAware a few weeks before it was purchased and did not mind that they made it free, but now with premium content I am not happy.
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on September 21, 2013, 07:10:45 PM
until now I dont get any official feedback and that sucks!  >:(
Title: Re: avast! Pro for former Theft Aware users?
Post by: reinhardholzner on September 23, 2013, 05:05:14 PM
Free one year vouchers are just right now being distributed by email to all former Theft Aware customers. Its subscription license for 1 year for free.
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on September 23, 2013, 05:36:20 PM
Reinhard thank you for your mail. I have activate my code. A little question is now if after the year the subscription will end automatic or I have to do something?

My hope was that old customers will get the Antitheft feature for lifetime for free like bought in the past.
Title: Re: avast! Pro for former Theft Aware users?
Post by: reinhardholzner on September 23, 2013, 06:01:06 PM
After 1 year, subscription will automatically end.

Unfortunately it is not possible to give free licenses for all lifetime as those premium services also use up online resources which constantly cost us money (this was not the case with Theft Aware which had no online services tied to it). I hope you all understand that, and I hope you appreciate the current solution.
Title: Re: avast! Pro for former Theft Aware users?
Post by: digaus on September 23, 2013, 08:22:52 PM
Reinhard thank you for your mail. I have activate my code. A little question is now if after the year the subscription will end automatic or I have to do something?

My hope was that old customers will get the Antitheft feature for lifetime for free like bought in the past.

I didnt got a mail yet Q_Q

Free one year vouchers are just right now being distributed by email to all former Theft Aware customers. Its subscription license for 1 year for free.
Title: Re: avast! Pro for former Theft Aware users?
Post by: BlackSheik on September 23, 2013, 08:48:16 PM
Hi Reinhard Holzner,

read here too.

http://forum.avast.com/index.php?topic=133389.msg991800#msg991800
Title: Re: avast! Pro for former Theft Aware users?
Post by: hanschke on September 23, 2013, 08:59:43 PM
@Reinhard

thank you for this information. I dont need or better want the other features if there is a anti theft pro solution with lifetime again like before ;) For me Avast is now bloodware and a modular setup will be nicer that anyone will get the features which the person need or want to pay for.

BlackSheik wrote wrote you some words about it and dont repeat my thinking about the lifetime only for theft. This is what I have bought. I understand that I dont have bought the other feature thats right so do a anti theft only again.
Title: Re: avast! Pro for former Theft Aware users?
Post by: reinhardholzner on September 24, 2013, 11:08:37 AM
i posted a comment for this on german part of this portal and i'll post its translation here:

i think this discussion is questionable and the free vouchers given should not cause such trouble:
a) the features that Anti-Theft / Theft Aware or AMS had all the time since release (+ web portal and so on) are still completely free
b) if there had existed a online service for Theft Aware like it is now existing freely for Anti-Theft we would have had changed our license model as well (constant costs go not in hand with one time payments) - we even could not have provided the free online portal as existing now as cost structure was much more important
c) our premium version only contains nice-to-have features. if compared to competition thats a big difference. E.g. lookouts free functionality is basically crippled in free version. honestly our free version is "their" premium version.
d) I now put my effort into getting some bonus for our former customers - and i think the bonus is non-trivial. disregarding that we see flames which i do not understand

so my question: should i have saved my energy and effort i put on the table for our customers?
Title: Re: avast! Pro for former Theft Aware users?
Post by: BlackSheik on September 24, 2013, 12:52:26 PM
i posted a comment for this on german part of this portal and i'll post its translation here:

i think this discussion is questionable and the free vouchers given should not cause such trouble:
a) the features that Anti-Theft / Theft Aware or AMS had all the time since release (+ web portal and so on) are still completely free
b) if there had existed a online service for Theft Aware like it is now existing freely for Anti-Theft we would have had changed our license model as well (constant costs go not in hand with one time payments) - we even could not have provided the free online portal as existing now as cost structure was much more important
c) our premium version only contains nice-to-have features. if compared to competition thats a big difference. E.g. lookouts free functionality is basically crippled in free version. honestly our free version is "their" premium version.
d) I now put my effort into getting some bonus for our former customers - and i think the bonus is non-trivial. disregarding that we see flames which i do not understand

so my question: should i have saved my energy and effort i put on the table for our customers?

My answer in german here: http://forum.avast.com/index.php?topic=133389.msg992065#new
Title: Re: avast! Pro for former Theft Aware users?
Post by: cmatte on October 30, 2013, 10:53:11 PM
Hi Reinhard.
I am one of the former TheftAware unbound user and I got no e-mails. I'm not sure but I could have been using a dismissed email address. Could we recover somehow?
Ps more than this, today theft aware came out with a notification that says:
Licensing problem:
Licensing problem (Italian translation for me).
I don't get it! What's wrong!? I didn't ever insert any license as I have not any...and the notification sounds dangerous...
What should I do?

Thanks.
Regards,
Matteo.
Title: Re: avast! Pro for former Theft Aware users?
Post by: REDACTED on January 17, 2015, 05:24:27 PM
You will never get an answer here or in the german threat and thats bad :(