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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: NinjaMonkey on August 05, 2013, 12:46:44 PM

Title: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 05, 2013, 12:46:44 PM
Hi all,

I know this question's been around a few times but I couldn't find any solution in the other threads.

I recently reinstalled Avast to fix the aswrvrt.sys error that seems to have been giving a lot of people system boot issues lately, and now when I try run a definiton update it freezes on 'Initializing, please wait.'

I've tried unistalling Avast with unistall utility in safe mode and then reinstalling it, 3 times, and it hasn't made any difference. I uninstalled version 8 and 7, but couldn't run it for 6 as the program files folder had dissapeared by then (I don't think I ever had version 6 anyway).

Avast is behaving pretty unstably in general, very slow and crashing a bit.

Oh and I had to change the adminstrator access to the C:/windows/installers/ folder to get rid of an error that I was getting when updating Adobe reader. I don't know how or why my administrator rights have changed. Also, avast puts an icon on the desktop upon install but it has no thumbnail, and I have to change the administrator access in Public Desktop in order to delete it.

It may still be something to do with the aswrvrt.sys error mentioned here http://forum.avast.com/index.php?topic=120531.0  though my computer is starting perfectly every time now.

Any advice is very welcome,

NinjaMonkey
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 05, 2013, 12:58:33 PM
Could you download and run the latest definition updates from here http://www.avast.com/download-update

Once installed let me know if that cures the problem
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 05, 2013, 03:06:47 PM
Nope. Still nothing.


Thank you for the speedy response! :)
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: DJBone on August 05, 2013, 03:28:03 PM
- Which OS? (32/64 Bit - which SP)
- Which avast-version? (Free, Pro, Internet Security, Premier)
- Which program version (8.0.1489 is the latest)?
- Other security related software installed?

DJBone
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 05, 2013, 03:44:20 PM
Windows 7, 64 Bit
Avast Free version 8.0.1489

Also have Spybot Search and Destroy installed and using the Windows Firewall.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: DJBone on August 05, 2013, 03:49:01 PM
Could you please uninstall Spybot because it can cause conflicts, especially the Tea Timer.

DJBone
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 05, 2013, 03:53:46 PM
Hmmm. I've never had problems using them in conjunction before.

If I create a system restore point now will I be able to system restore to get Spybot S&D back again? I don't want to stop using it.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 05, 2013, 07:47:30 PM
It will be easy enough to re-install later ..
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 05, 2013, 10:59:19 PM
Nope, update still freezes after uninstalling Spybot S&D.

None of the shortcuts placed on my desktop from a new program installation show their icons either. Just a white page instead of the logo. Must be an obscure side affect of the problem.

Any other ideas?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 05, 2013, 11:34:49 PM
The next option would be a repair
Go to control panel > programs and features
Click Avast and on the left select repair
A reboot will be required
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 06, 2013, 09:17:40 AM
Will try that after work.

I keep getting access denied errors. Do you think an Avast repair could fix that? Just got one when opening up MediaMonkey.

Seems like a deeper problem to me. I will run some more virus scans while I'm away.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 06, 2013, 07:16:52 PM
Error when I run repair...

06.08.201318:15:38ArePartsInstallable: 0
06.08.201318:15:38Error processing packages. 0x20000011


Also the buttons on the 'Scan now' menu in Avast don't have any text on them anymore.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 06, 2013, 07:49:46 PM
I'm getting an error every time I try to put anything in a folder now it seems. Things I download off Firefox now need me to change the permission settings. Definitely seems like a virus problem.... I guess it's attacking Avast.

I ran an online Trend Micro scan. I guess I should run another. Any recommendations?

Maybe I should system restore? Since all my settings seem to have been changed.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 06, 2013, 07:50:43 PM
Run Sfc /scannow from an elevated command prompt

Go Start > All Programs > Accessories
Right click command prompt and select "Run as Administrator"
In the balck box type the following command and press enter :

sfc /scannow

Reboot on completion and try again
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 06, 2013, 08:42:19 PM
The System scan found corrupt files but could not repair all of them.

The Avast repait still had an error processing packages.


Thanks for all this help by the assistance, I'm sorry it's not a simpler problem.

Do you think it's a virus?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 06, 2013, 08:45:54 PM
Not sure but we can check, although changing access controls can cause weird problems

Download OTL (http://oldtimer.geekstogo.com/OTL.exe)  to your Desktop
Secondary link  (http://www.itxassociates.com/OT-Tools/OTL.exe)
(https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif)

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
dir "%systemdrive%\*" /S /A:L /C
CREATERESTOREPOINT


Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 07, 2013, 12:12:55 AM
What does that tell ye?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 07, 2013, 02:51:00 PM
Just got an alert saying Avast definitions had been automatically updated. That's new...

My computer is still behaving very strangely though. Avast still takes a long time to respond to any commands.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 07, 2013, 03:48:23 PM
Could you disable spybot teatimer and see if that makes a difference

Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 07, 2013, 05:14:23 PM
Can't find teatimer anywhere on my computer. Maybe it didn't come with this version. Wouldn't uninstalling Spybot get rid of teatimer anyway?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: CraigB on August 07, 2013, 05:48:14 PM
Wouldn't uninstalling Spybot get rid of teatimer anyway?
Yes
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 07, 2013, 06:24:56 PM
So I've tried that. Makes no difference.

It seems to be some kind of virus that is affecting my system pretty deep.  :(
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 07, 2013, 06:58:18 PM
I can see no indication of malware in the logs that you posted.  It may be worth using a programme to set windows to default settings with regards to access and ownership

Download  Windows Repair (all in one)  from this site (http://www.tweaking.com/content/page/windows_repair_all_in_one.html)

Install the programme then run

(https://dl.dropbox.com/u/73555776/waio%20start.JPG)

Go to step 3 and allow it to run SFC
(https://dl.dropbox.com/u/73555776/waio%20step3.JPG)


On the start repairs tab click start
(https://dl.dropboxusercontent.com/u/73555776/waio%20startrep.JPG)

Select the following  items and tick restart system when finished

  • Reset registry permissions
  • Reset file permissions
  • Restore Important windows services
  • Set windows services to default[/b]
(https://dl.dropbox.com/u/73555776/waio%20rep%20list.JPG)
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 08, 2013, 02:22:19 AM
OK I tried that. Avast is still crashing.

The only thing that's changed is that now the desktop shortcuts have a padlock symbol to accompany their lack of logo.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 08, 2013, 07:46:22 PM
Do you have a windows CD as a repair to the system looks to be the next stage
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 09, 2013, 02:01:14 AM
I don't have a CD, no. But I tried to repair the system from the Advanced Boot Menu when I was having the aswrvrt.sys error, and it didn't work.

Maybe it will be different now I've ran a virus scan and reinstalled Avast?


Oh also, I tried to error check the C: drive before any of these problems really started, when the computer was sometimes freezing on startup, but would always boot in the end if I kept trying. I thought it might be an error so I error checked, but then near the end of the check it said something like, 'Insufficient disk space to fix errors' even though I quite a lot of free space on the disk. It kept repeating this message in DOS and I had to power off. That was when the system stopped starting and I got the aswrvrt.sys error. Maybe that was the start. But anyway, should I maybe try to error check again? Why do you think it told me I didn't have enough space? I had 90GB or so at that time.


Sorry to ask so much of you. I really appreciate all this time you're taking to assist me.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 09, 2013, 02:01:50 PM
To me that sounds like an HDD error

What hard drive is on your system ?  I will see if I can locate a diagnostic for it
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 09, 2013, 09:24:12 PM
Ah great, thanks.

It's a Western Digital Caviar Black 500 GB SATA Hard Drive 7200 - WD5001AA
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 09, 2013, 11:31:13 PM
Could you downloads and install the diagnostic from here http://support.wdc.com/product/download.asp?groupid=613&sid=3
Initially run the quick test and let me know the result
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 10, 2013, 12:25:53 AM
It passed the quick test.

I guess the results are irrelevant if it passes, no?

Shall I run a full test?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 10, 2013, 12:32:01 PM
Yes try the full test now as the chkdisc failure is a concern
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 10, 2013, 10:18:32 PM
Hmmmm.

Passed the extended test too.

Very strange...


Do you have any idea why a lot of my files and folders have a bronze padlock on them since I reset the default access and ownership settings?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 10, 2013, 11:03:48 PM
Have you activated bitlocker ?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 10, 2013, 11:15:29 PM
Not that I'm aware of. How would I have done that?
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 10, 2013, 11:43:17 PM
My computer just crashed and blue screened.

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   2057

Additional information about the problem:
  BCCode:   116
  BCP1:   FFFFFA800555C4E0
  BCP2:   FFFFF88004A206A0
  BCP3:   0000000000000000
  BCP4:   0000000000000002
  OS Version:   6_1_7600
  Service Pack:   0_0
  Product:   256_1

Files that help describe the problem:
  C:\Windows\Minidump\081013-46441-01.dmp
  C:\Windows\Temp\WER-92321-0.sysdata.xml


I wrote down all the stuff of the screen but I guess this information is sufficient? Any idea what happened? Does kind of seem like a hard drive issue. But nothing came up on the test. I'm glad I have someone with your kind of experience on my side here or I'd be completely lost.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 11, 2013, 05:00:43 PM
Could you check in C:\Windows\minidump

Once there could you upload the latest one to a file sharing site like mediafire for me to collect and analyse
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 12, 2013, 12:32:16 AM
This too is the only one in the Minidump folder that has a padlock icon.

http://www.sendspace.com/file/czee0e (http://www.sendspace.com/file/czee0e)
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 12, 2013, 12:45:22 PM
That is indicating a time out problem on your GPU now

I feel at this stage you would probably be better either repairing windows or installing SP1 to see if that cures it, there is a problem with windows itself
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 12, 2013, 04:49:49 PM
So you think the GPU timeout is just a side affect?

Well like I said I tried to repair windows before but it didn't seem to work. I might try installing SP1. Do you think the problem with windows is caused by a virus?

Thanks so much for all your help.
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: essexboy on August 12, 2013, 07:09:09 PM
No this appears to be a windows related problem, I can see no signs of malware
Title: Re: Definitions update feezes on 'Initializing, please wait.'
Post by: NinjaMonkey on August 15, 2013, 09:53:05 AM
OK. Well I will see what I can do.

Thank you for everything. I may come back with some queries later on. :)