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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Tommycat on September 27, 2003, 05:24:13 PM

Title: Avast start up problem
Post by: Tommycat on September 27, 2003, 05:24:13 PM: Sometimes when i start my computer, on-acces doesn't start up correct.
There is then a red symbol in the icon.
Most of the times it starts up fine.

My computer is:
pentium pro 200
96 mb ram
windows 98
Avast! version=4.1.268

Can anyone help me?

Ps: sorry for bad english but i'm from the netherlands. :-[
Title: Re:Avast start up problem
Post by: Vlk on September 27, 2003, 05:31:43 PM: What happens when you double click the tray icon (when it's crossed out, of course)? Does a windows appear? And what happens when you click "Details...>>" in this window?
Title: Re:Avast start up problem
Post by: Tommycat on September 27, 2003, 05:42:55 PM: When i doubble click i see the normal on-access window but then whitout the pictures of the providers (this is in details mode). When i click start nothing happends.
Title: Re:Avast start up problem
Post by: Vlk on September 27, 2003, 05:57:32 PM: So there are no providers? Not even one? :o

Check the logs - start the avast! log viewer (accessible by right-clicking the avast tray icon) and see if there's something suspicious - especially in the Error and Warning categories..

Thanks
Vlk
Title: Re:Avast start up problem
Post by: Tommycat on September 27, 2003, 06:16:04 PM: There is nothing to see in the log.

This is what i see:
http://home.planet.nl/~verme047/fout.jpg (http://home.planet.nl/~verme047/fout.jpg)
Title: Re:Avast start up problem
Post by: Vlk on September 27, 2003, 11:50:05 PM: Hmm, this seems to be a tough problem. I'll try to think off something... Maybe I'll send you a debug version with extended logging features so that we can see why the providers are not being loaded... :-\

Thanks
Vlk
Title: Re:Avast start up problem
Post by: Tommycat on September 28, 2003, 01:34:46 AM: Ok thx for your quick response.
I hope there will be a solution.

Greets Rob
Title: Re:Avast start up problem
Post by: Vlk on September 28, 2003, 09:42:42 AM: OK, please try replacing the file ashServ.exe with this one

http://cat.asw.cz/~vlk/ashServ.exe

(first back up the original version, to be sure). The new version should work the same, except that it will create the file c:\_aswServ.log on startup. I'd need you to send me the contents of this file (after starting the new version).

Thanks,
Vlk
Title: Re:Avast start up problem
Post by: Tommycat on September 28, 2003, 09:35:59 PM: I've replaced the file.
Untill now i had no problem whit Avast on-Access.
When the problem happends i will send you the log file.

Thx Rob
Title: Re:Avast start up problem
Post by: Vlk on September 28, 2003, 09:54:27 PM: Hehe that's typical - as soon as I start to dig further, the problem "disappears". Just like that.

Sometimes I really have the impressions that bugs are scared of me. ;D

Vlk
Title: Re:Avast start up problem
Post by: Tommycat on September 28, 2003, 09:56:06 PM: Lol ;D
Well i hope so!! ;D
Title: Re:Avast start up problem
Post by: Tommycat on September 29, 2003, 04:39:15 PM: Still no problem :o
Could it be that my ashserve.exe was corrupted?
Title: Re:Avast start up problem
Post by: Tommycat on October 01, 2003, 11:20:01 AM: Hi i got an update from avast so i must restart my computer.
The next day on-access didn't start up correct again :'(
I had removed the log file because then i get a clean log but now when i restart there isn't a log file.
I think that is because the update?

What can i do ???
Must i replace the ashserve again with the ashserve that you send?

Thx Rob
Title: Re:Avast start up problem
Post by: Vlk on October 01, 2003, 06:28:13 PM: Yeah, that's quite likely, man, it's got to be the VPS update. That is, the VPS update verified all avast files and found version mismatch in ashServ.exe (that's because you replaced it with the "hand-crafted" version I sent you). So it replaced it with the "right" version.

Please replace it again - and you should be all set.

A new program update will be released early next week. This new version of ashServ.exe (that appearently works even on your machine) will be included in the update.

Vlk
Title: Re:Avast start up problem
Post by: Tommycat on October 02, 2003, 12:14:00 AM: Ok i will do that.
Thank you very much!

I replaced the file and then started ashserve ande on-access didn't work correct.
Here is the text of the log:
aswServ 000353913 ms: Starting
aswServ 000353964 ms: In INIT XXX
aswServ 000355896 ms: AavmStart ERROR 80046302
aswServ 000355898 ms: AavmStart OK
aswServ 000355899 ms: Running def res task
aswServ 000356293 ms: Task started
aswServ 000356374 ms: Chest started
aswServ 000356376 ms: Scheduler started
aswServ 000356383 ms: WD started
aswServ 000356384 ms: Integrity thread started
aswServ 000356646 ms: Init complete

Maybe this is normal because i started ashserve by myself and not on startup.

Greets Rob
Title: Re:Avast start up problem
Post by: Tommycat on October 03, 2003, 12:39:34 PM: Well today on-acces didn't work correct.

Here is the log:
aswServ 000034001 ms: Starting
aswServ 000035562 ms: In INIT XXX
aswServ 000041512 ms: AavmStart ERROR 80046302
aswServ 000041526 ms: AavmStart OK
aswServ 000041526 ms: Running def res task
aswServ 000047177 ms: Task started
aswServ 000067927 ms: Chest started
aswServ 000067980 ms: Scheduler started
aswServ 000068030 ms: WD started
aswServ 000068030 ms: Integrity thread started
aswServ 000070402 ms: Init complete

Bye, Rob
Title: Re:Avast start up problem
Post by: Vlk on October 03, 2003, 12:57:20 PM: There should be some associated info in the avast! Log Viewer (the Error category)
Title: Re:Avast start up problem
Post by: Tommycat on October 03, 2003, 01:20:49 PM: Nothing to see in the avast! log viewer.
But that is maybe because i allready restarted my computer.
Title: Re:Avast start up problem
Post by: Vlk on October 03, 2003, 01:34:24 PM: That shouldn't really be a problem...

It seems to me that the logging feature does not work correctly under Win9x... :(

And the problem disappers after you reboot the machine, right?
Title: Re:Avast start up problem
Post by: Tommycat on October 03, 2003, 01:48:52 PM: Sometimes the problem is still there, but sometimes it disappears ???
Although the problem occurs less then when i didn't use your ashserve.
Title: Re:Avast start up problem
Post by: Lisandro on October 03, 2003, 02:09:58 PM: Quote from: Vlk on October 03, 2003, 01:34:24 PM
It seems to me that the logging feature does not work correctly under Win9x... :(

Vlk, what do you mean this feature do not work properly?
Can you say something about log categories? Why don´t avast save all kind of log events and the user must choose just one (category)? ::)
Title: Re:Avast start up problem
Post by: Tommycat on October 03, 2003, 10:24:25 PM: I got a new update and i had to restart and on-access didn't work :'(
Must i download your ashserve again because i had less problems with that one or do you have anather solution?
Thx Rob
Title: Re:Avast start up problem
Post by: Lisandro on October 04, 2003, 04:30:24 AM: Please Vlk, come back to this forum. Help us ;)
I have a Windows 98 working perfectly with avast! but Tommycat is a little bit unluck with it... :'(
Title: Re:Avast start up problem
Post by: Vlk on October 04, 2003, 07:05:32 PM: The key here is the line
aswServ 000041512 ms: AavmStart ERROR 80046302

This particular error code is returned in two possible situations:

- the language library cannot be loaded (not very likely unless you played with the avast files), or
- the avast! antivirus engine could not be initialized. This is more likely the case.

Please download the following file: http://cat.asw.cz/~vlk/Aavm4h.dll and
copy it to the avast directory, just as you did that ashServ.exe. The problem is that the DLL will probably be locked so you'll have to kill lots of processes (at least all avast processes) to gain write access to it (it's most reliable to copy it in DOS, before Windows starts, though).

After reboot, if the problem reappers, please resend me the file c:\_aswServ.log (it should now contain more info).

Thanks
Vlk
Title: Re:Avast start up problem
Post by: Tommycat on October 04, 2003, 07:10:39 PM: Should i also download your ashserve again because there was an update and it is now the normal virsion?
Title: Re:Avast start up problem
Post by: Vlk on October 04, 2003, 07:16:23 PM: That shouldn't be necessary, the DLL should give us more info...
Title: Re:Avast start up problem
Post by: Tommycat on October 04, 2003, 07:18:31 PM: Ok thx,
I allready put the dll in its directery.
Now i hope that the problem occurs ;D
Title: Re:Avast start up problem
Post by: Tommycat on October 04, 2003, 07:36:13 PM: aswServ 000436214 ms: *** avworkInitialize FAILED!! Error code is 42003

Here it is!
Hope this will help.
Title: Re:Avast start up problem
Post by: Vlk on October 04, 2003, 08:26:57 PM: Shoot, that's about the worst that could happen :(
Let me think...

Anyway, what was the line in the log file above the one you quoted?

Vlk
Title: Re:Avast start up problem
Post by: Tommycat on October 04, 2003, 08:29:27 PM: aswServ 000433168 ms: Calling avworkInitialize

This was the line above.
The line when on-access worked.
Title: Re:Avast start up problem
Post by: Vlk on October 04, 2003, 09:08:57 PM: Thanks.

What is the reported version of the VPS file (the virus DB)?

Also, could you actually try to delete the VPS file (<avast4>\data\400.vps) and invoke the iAVS update? I'd like to be sure that the VPS file is not corrupted in any way...

Thanks,
Vlk
Title: Re:Avast start up problem
Post by: Tommycat on October 04, 2003, 09:18:08 PM: Quote from: Vlk on October 04, 2003, 09:08:57 PM
What is the reported version of the VPS file (the virus DB)?

Do you mean this?
(current version 0309-6)
Title: Re:Avast start up problem
Post by: Tommycat on October 04, 2003, 09:46:55 PM: Ok i think i've done something wrong. :(
I deleted 400.vps and then try to update.
Vps was allready up to date it said, so i thought that maybe i should restart my computer.
So i did.
Now avast doesn't work at all.
I tried to manually open ashserve but then i get no icon.
Title: Re:Avast start up problem
Post by: Vlk on October 04, 2003, 10:15:19 PM: No problem. You can download the file here: http://cat.asw.cz/~vlk/400.vps . That's the correct version so you don't have to try the update trick any more...

Thanks
Vlk
Title: Re:Avast start up problem
Post by: Tommycat on October 04, 2003, 10:26:15 PM: Ok thx it works again!
If the problem happends again i will report it here.
Thx for your help so far!!!
Title: Re:Avast start up problem
Post by: Lisandro on October 05, 2003, 02:37:40 PM: Quote from: Tommycat on October 04, 2003, 10:26:15 PM
If the problem happends again i will report it here.

Thanks Tommycat for your patience... 8)
Thanks Vlk for your wisdom :o
Title: Re:Avast start up problem
Post by: Tommycat on October 12, 2003, 09:37:37 PM: Ok i have terrible news :'(
Avast on-acces didn't work today :(
Just when i wanted to post here to say that all was great :o
Here is the log hope it helps

aswServ 000781035 ms: Calling avworkInitialize
aswServ 000038781 ms: Calling avworkInitialize
aswServ 000045012 ms: Calling avworkInitialize
aswServ 000175539 ms: Calling avworkInitialize
aswServ 000254256 ms: Calling avworkInitialize
aswServ 000313334 ms: Calling avworkInitialize
aswServ 000339547 ms: Calling avworkInitialize
aswServ 000396472 ms: Calling avworkInitialize
aswServ 000433168 ms: Calling avworkInitialize
aswServ 000436214 ms: *** avworkInitialize FAILED!! Error code is 42003
aswServ 006647846 ms: Calling avworkInitialize
aswServ 003031892 ms: Calling avworkInitialize
aswServ 004367216 ms: Calling avworkInitialize
aswServ 004388777 ms: Calling avworkInitialize
aswServ 004406674 ms: Calling avworkInitialize
aswServ 004426856 ms: Calling avworkInitialize
aswServ 000038278 ms: Calling avworkInitialize
aswServ 000044363 ms: Calling avworkInitialize
aswServ 000036968 ms: Calling avworkInitialize
aswServ 000045352 ms: Calling avworkInitialize
aswServ 000038801 ms: Calling avworkInitialize
aswServ 000037657 ms: Calling avworkInitialize
aswServ 000038951 ms: Calling avworkInitialize

But i don't think it's such a problem because it didn't happen for 10 days or so but i hope there is a solution.

Thx Rob
Title: Re:Avast start up problem
Post by: Vlk on October 12, 2003, 10:10:03 PM: Please upgrade to ver. 4.1.280. It has some extra mechanisms that could help to prevent this problem...

Vlk
Title: Re:Avast start up problem
Post by: Tommycat on October 13, 2003, 12:07:03 AM: It allready is ver. 4.1.280
Title: Re:Avast start up problem
Post by: Chriz on October 13, 2003, 04:09:38 AM: I'm having a similar startup problem as well. The avast! tray icon shows a red sign over it. If I double-click on it, i get an error message (see attached image):

"avast!: The AAVM subsystem detected a RPC error."
"The operation could not be completed."

I had first tried with the Spanish version, now with the English version. I get the same error message with both of them.

The log viewer shows the following entries in the "Error" category:

12.10.2003 20:16:27 NT AUTHORITY\SYSTEM 540 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.
12.10.2003 21:36:26 NT AUTHORITY\SYSTEM 544 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.

I'm using the latest version (downloaded today), and even registered as home user, and entered the registration code.

I'm running an Windows 2000 Professional (Spanish) on an Athlon with 128 MB of RAM.

Startup and manual scanning both seem to work fine; it's the resident shield that doesn't start.

Need more info?
Title: Re:Avast start up problem
Post by: Lisandro on October 13, 2003, 04:20:55 AM: I suggest a search for RPC error (http://www.avast.com/forum/index.php?board=2;action=search) in avast! foruns.
Lots of foruns have discussed this in the past.
Like Vlk, version 4.1.280 must work ok with them.
Are the RPC service starting automatically with the OS?
What firewall and spyware were installed?
Title: Re:Avast start up problem
Post by: Chriz on October 13, 2003, 06:18:15 AM: Quote from: Technical on October 13, 2003, 04:20:55 AM
I suggest a search for RPC error (http://www.avast.com/forum/index.php?board=2;action=search) in avast! foruns.
Lots of foruns have discussed this in the past.
Like Vlk, version 4.1.280 must work ok with them.
Are the RPC service starting automatically with the OS?
What firewall and spyware were installed?

Hum, I *did* search for "rpc error" before I posted; no results were returned.

I did not know RPC was a separate service; I'll check if it is being started as soon as I get back to that computer.

I'm not using any firewall/spyware software (however, ZoneAlarm has been recently uninstalled on that computer).

Thanks for the quick reply. I'll post as soon as I have details.

Chriz.
Title: Re:Avast start up problem
Post by: Chriz on October 14, 2003, 02:33:55 AM: Well, I checked and the RPC service is running. Another service, called "RPC Locator" was not started, but starting it does not make any difference. I still get the same error.

Regards,
Chriz
Title: Re:Avast start up problem
Post by: Lisandro on October 14, 2003, 04:55:17 AM: Quote from: Chriz on October 14, 2003, 02:33:55 AM
Well, I checked and the RPC service is running. Another service, called "RPC Locator" was not started, but starting it does not make any difference. I still get the same error.

Regards,
Chriz

I don't have an English OS so I cannot find the specific service RPC Locator (I suppose it is the Alocator Remote Procedure Call and manages the data base names RPC) ::)
I suggest you open the properties of the "normal" RPC service and see if avast! is named as a dependent service (i.e., if avast is listed at the dependent services of RPC).
Maybe another test, try to reinstall ZoneAlarm and see if this correct the error. I have ZA too and everything is working fine with avast. :'(
Title: Re:Avast start up problem
Post by: Angelica on November 13, 2003, 08:52:09 AM: Hey Guys,

I am having the same start up problem as Chris has - The RPC unable to start up issue.....Adding to that error message, I also receive a message from Visual C++ library about runtime error shut down request.... Any updares on fixes?

Are you guys having or had this problem b4?

Also Any solution yet????

Please post a response to my questions soon for I am not quite sure if avast is protecting my pc at this time........!!??

Angelica ??? ::)
Title: Re:Avast start up problem
Post by: Lisandro on November 14, 2003, 01:15:40 AM: Quote from: Chriz on October 13, 2003, 06:18:15 AM
Hum, I *did* search for "rpc error" before I posted; no results were returned.

I did not know RPC was a separate service; I'll check if it is being started as soon as I get back to that computer.

Thanks for the quick reply. I'll post as soon as I have details.

Chriz.

Chriz, RPC is Remote Procedure Call.
There are various configurations mentioned at http://www.blkviper.com/WinXP/servicecfg.htm to shutting down and disabling many of Microsoft's services which you may do not need. But
these actions - disabling Windows Services - is quite an advanced task. Avast! requires at least RPC service running... You can cause more conflits doing so. Be smart! Good luck. If you need more help, tell us.

Try to desinstall, boot and install avast again.
If this not work, please see Administrative Tools / Services
and look what is marked to RPC Service. It must be Start Automatically.
Both avast Services must be setted to start automacatilly either...

Btw, RPC is indeed an independent service of NT/XP systems. Just search the word 'RPC' in forums, you´ll get some:
This forum includes ZoneAlarm and RPC discussion (http://www.avast.com/forum/index.php?board=2;action=display;threadid=1703;start=msg10821#msg10821)
This forum includes a picture of RPC Window (http://www.avast.com/forum/index.php?board=2;action=display;threadid=1215;start=msg6595#msg6595)
This is specific of RPC error (http://www.avast.com/forum/index.php?board=2;action=display;threadid=1086;start=msg5893#msg5893)

Other foruns:
http://www.avast.com/forum/index.php?board=2;action=display;threadid=695;start=msg3360#msg3360
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1550;start=msg9463#msg9463
http://www.avast.com/forum/index.php?board=8;action=display;threadid=1461;start=msg8651#msg8651
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1321;start=msg7437#msg7437
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1311;start=msg7227#msg7227
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1311;start=msg7225#msg7225
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1243;start=msg6772#msg6772
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1121;start=msg6077#msg6077
Title: Re:Avast start up problem
Post by: nishith_u on October 19, 2004, 08:27:15 AM: Issue of "the AAVM subsystem detected a RPC error" is related to the logon failure of the current user accounts .Check the avast antivirus service in service section and go to LOGON TAB and browse for the appropraite user accout . Enjoy ....... :) :)
Title: Re:Avast start up problem
Post by: Lisandro on October 19, 2004, 02:02:41 PM: Quote from: nishith_u on October 19, 2004, 08:27:15 AM
Issue of "the AAVM subsystem detected a RPC error" is related to the logon failure of the current user accounts .Check the avast antivirus service in service section and go to LOGON TAB and browse for the appropraite user accout . Enjoy ....... :) :)

In fact, avast must logon as LOCAL SYSTEM and must be allowed to interact with the desktop ;)
Title: Avast start up problem:0000007B
Post by: jayfk on September 21, 2005, 05:42:24 PM: Hi there..

I just installed the latest version on W/98 but i get the message:

AAVM - initialization error: AavmStart: avworkInitialize failed, 0000007B

i de/reinstalled avast a few times but still no change.. how can you help me?

thnx a lot...
JayFK
Title: Re: Avast start up problem:0000007B
Post by: Lisandro on September 21, 2005, 07:18:42 PM: Quote from: jayfk on September 21, 2005, 05:42:24 PM
I just installed the latest version on W/98 but i get the message:
AAVM - initialization error: AavmStart: avworkInitialize failed, 0000007B
Do you use any other antivirus in your computer?
Did you use in the past?
Do you have a firewall or other security program installed?

Please, search the board for avworkInitialize and see if you get any solution for your problem...
A reinstallation should done but I've tried and nothing...