Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: airman70 on August 18, 2013, 04:49:21 PM
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Two weeks ago I installed Avast Internet Security in a new PC, it seems to work fine a few days but suddendly stops working and I stay unprotected, I try to insert the license but the program refused it.
I live in Mexico City, so I called support to get help, they took control of my PC and the guy told me the machine was in very bad condition, that he can fix it but charge me 120 dlls. I consider myself and advanced PC user so I refused and I will try to fix it. I used some programs to clean malware and virus, after that, the program didn't respond so I reinstalled it and works again (the technician told me not to uninstall) so the problem wasn't so bad, but the guy who helped me tried to gain advantage instead of giving me some tips. I consider this a very bad reputation for the Avast company, so I recommend the users of Avast to take care of support :-[
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the support here in the forum is free..... that include malware removal
follow this guide and attach the requested logs (not copy and paste) http://forum.avast.com/index.php?topic=53253.0
run in order listed
AdwCleaner / Malwarebytes / OTL / aswMBR
when done removal experts will be notified and check your logs and give instructions how to remove the infection(s)
when done they will remove the Tools used
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This isn't the first time that I have read of Avast "support" referring people to these scam companies. Good for you for refusing to give up your money.
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Thanks Pondus, that's why I call real help. ;)
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This isn't the first time that I have read of Avast "support" referring people to these scam companies. Good for you for refusing to give up your money.
Unfortunately, those are being given by the forum Uber's. Its nice to see others with the same comments about it as well. They don't seem to understand that those of us with ACTUAL security training have ZERO interest in installing a bunch of third-party softwares' made by some develop with only a internet handle and no actual name to go to if its is found to be malicious.
I just posted an article on Avast getting some actual support since they are fast becoming the leader in AV/Firewall protections, as well as another referencing problems installing unknown, third party developer wares' on our machines. We will see if Avast staff is as 'high school' as some of the leaders on the forums or if they recognize the REQUIREMENT of any professional company to have literate, PAID support... especially for a product that protects our very identity and personal e-security.
I know the support is free on the forum... and its 'quality' is starting to show.
Thanks Pondus, that's why I call real help. ;)
...AND HOW!
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Thanks Pondus, that's why I call real help. ;)
...AND HOW!
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I don't like you for this comment at all. I don't like being a dickhead to people but you're really are one. Pondus is offering assistance in his issues. Free of charge.
Help: Yes
Does it Cost Money: No
Do they usually fix the Problem: Hell Yes, Check virus And Worms. They'll beat the s**t out of it.
Are you ignorant: Extremely.
Oh, and Anti-viruses and more for Prevention. These Third Party Programs actually do the hard work. MBAM, OTL all of them.
Please actually look into things more in-depth before you start posting ignorant comments.
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Thanks Pondus, that's why I call real help. ;)
...AND HOW!
I don't like you for this comment at all. I don't like being a dickhead to people but you're really are one. Pondus is offering assistance in his issues. Free of charge.
Help: Yes
Does it Cost Money: No
Do they usually fix the Problem: Hell Yes, Check virus And Worms. They'll beat the s**t out of it.
Are you ignorant: Extremely.
Oh, and Anti-viruses and more for Prevention. These Third Party Programs actually do the hard work. MBAM, OTL all of them.
Please actually look into things more in-depth before you start posting ignorant comments.
[/quote]
Do they ask us to install third party software's that are being uncovered for containing, or at least harboring, malaware code, and being told by MULTIPLE users some of their exploits start occurring AFTER installation of said 3rd party apps... YES.
This reminds me of people inhaling beer.. sure all the cool kids are doing it; even the most popular of them. Is it bad for you and will it eventually cause you great harm.. YES.
So because the support is free, we are supposed to ignore the mounting evidence that is even beginning to fill this very board... NO!
That's all that needs be said. Im out, as if one cant do the research h themselves but simply insult and admonish others for their findings and occurrences... its a waste of time and they will eventually go away as they either realize the truths or go father in fantasy with their opinion.
BTW VLK.. do you really think this semi-new poster is anyone other than PawnedUs, or his best buddy protecting their interest? And nice language, eh?
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Thanks Pondus, that's why I call real help. ;)
...AND HOW!
I don't like you for this comment at all. I don't like being a dickhead to people but you're really are one. Pondus is offering assistance in his issues. Free of charge.
Help: Yes
Does it Cost Money: No
Do they usually fix the Problem: Hell Yes, Check virus And Worms. They'll beat the s**t out of it.
Are you ignorant: Extremely.
Oh, and Anti-viruses and more for Prevention. These Third Party Programs actually do the hard work. MBAM, OTL all of them.
Please actually look into things more in-depth before you start posting ignorant comments.
Do they ask us to install third party software's that are being uncovered for containing, or at least harboring, malaware code, and being told by MULTIPLE users some of their exploits start occurring AFTER installation of said 3rd party apps... YES.
This reminds me of people inhaling beer.. sure all the cool kids are doing it; even the most popular of them. Is it bad for you and will it eventually cause you great harm.. YES.
So because the support is free, we are supposed to ignore the mounting evidence that is even beginning to fill this very board... NO!
That's all that needs be said. Im out, as if one cant do the research h themselves but simply insult and admonish others for their findings and occurrences... its a waste of time and they will eventually go away as they either realize the truths or go father in fantasy with their opinion.
BTW VLK.. do you really think this semi-new poster is anyone other than PawnedUs, or his best buddy protecting their interest? And nice language, eh?
[/quote]
A member here calls you ignorant. Another member here told me to get off of the Net. I told him to go somewhere and then I get a warning. There are certain members here that think that they own/control this forum as they have no other life. Ignore these people.
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It would seem that GTX66 doesn't have much of a life of his own since he's always here trolling, I think it's funny how you managed to find and agree with the only other user on the forum that you might share a common goal with ::)
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Hi well most user's buy a program and it comes with phone support and that is what they do call support. A lot of new user's dont even know what a forum is or how to access it they rely on the documentation that came with the product and phone that number. It does seem as if avast even knows the phone support is bad so they say use the forum that is not a fix. A fix is getting good support for customer's when they phone in with there problems.
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quote userA789
Do they ask us to install third party software's that are being uncovered for containing, or at least harboring, malaware code, and being told by MULTIPLE users some of their exploits start occurring AFTER installation of said 3rd party apps... YES.
if you refer to the tools used by the removal experts here in the forum, give us one example where this have happend
and the removal guys here remove all the tools used when the jobb is done...
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It would seem that GTX66 doesn't have much of a life of his own since he's always here trolling, I think it's funny how you managed to find and agree with the only other user on the forum that you might share a common goal with ::)
Pot calls Kettle. Gee over 6,000 posts and you call me a Troll? Isn't that a rule violation??
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It would seem that GTX66 doesn't have much of a life of his own since he's always here trolling, I think it's funny how you managed to find and agree with the only other user on the forum that you might share a common goal with ::)
Pot calls Kettle. Gee over 6,000 posts and you call me a Troll? Isn't that a rule violation??
I think you'll find the phrase is " the pot calling the kettle black" you'll also find my posts here are mostly providing help or asking questions which is quite different from the antagonistic attitude found in many of your own posts so yes trolling is definitely the correct term for users like yourself.
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It would seem that GTX66 doesn't have much of a life of his own since he's always here trolling, I think it's funny how you managed to find and agree with the only other user on the forum that you might share a common goal with ::)
Pot calls Kettle. Gee over 6,000 posts and you call me a Troll? Isn't that a rule violation??
I think you'll find the phrase is " the pot calling the kettle black" you'll also find my posts here are mostly providing help or asking questions which is quite different from the antagonistic attitude found in many of your own posts so yes trolling is definitely the correct term for users like yourself.
So then you are in the group that I described. Good.
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So then you are in the group that I described. Good.
Your description doesn't mean much and is worthless but the group as you call it help out around here and monitor the forum for annoyances, your signature say's it all ::)
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Those 3rd party apps are secure retard. I won't engage in pointless arguments but they are safe or I wouldn't have them installed. ANYONE can harbor malcode. It's not that freakin hard. Whether it's accidental or not. can someone lock this thread before it turns into a flamewar?
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Can someone lock this thread before it turns into a flamewar?
It already is a flame war. And I know who's winning...the one's with logic on their side. :)
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I won't read 2 pages to help...
Please, a direct question, without emotions and feelings :)
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A member here calls you ignorant. Another member here told me to get off of the Net. I told him to go somewhere and then I get a warning. There are certain members here that think that they own/control this forum as they have no other life. Ignore these people.
This is more than just apparent now, as Iv been warned Im on the watch list, probably get locked for discussing the fact Iv been warned. Strangely, this the day after reporting a user calling me a d***head... as if that's just fine to do. Im making things up that aren't occurring apparently, yet most things Iv been able to post pics to.
BACK TO THE TOPIC: I only pointed out the FACT that MANY users are starting to report malaware issuse's ; including Avast warning them of a virus attack when they download the 3rd party software's we are TOLD to, or we don't get ANY help.
Im not saying the devs of the programs are inserting the malicious code but its being done... heck, maybe because this forum relies on them so dang much. That's not starting trouble, that's pointing out a fact of this forum. If that's breaking the rules, I don't know how to proceed at all. Thanks for the support and not being afraid to tell it like it is...
A member here calls you ignorant. Another member here told me to get off of the Net. I told him to go somewhere and then I get a warning. There are certain members here that think that they own/control this forum as they have no other life. Ignore these people.
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I'll double your problem with support. I purchased the Premium version. Where is my anti-malware, anti-spyware, and anti-rootkit? Do I have to wait until my 3 year coverage expires to get this Premium coverage? Also when running sandbox I couldn't download anything - kept getting the "the extended attributes are inconsistent" error. Tech support in Czeckoslovakia said to go to ADDITIONAL PROTECTION-Sandbox-Expert Settings. If this is a choice in Avast Premium, I don't have it. Crap!
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I'll double your problem with support. I purchased the Premium version. Where is my anti-malware, anti-spyware, and anti-rootkit? Do I have to wait until my 3 year coverage expires to get this Premium coverage? Also when running sandbox I couldn't download anything - kept getting the "the extended attributes are inconsistent" error. Tech support in Czeckoslovakia said to go to ADDITIONAL PROTECTION-Sandbox-Expert Settings. If this is a choice in Avast Premium, I don't have it. Crap!
I would suggest that you start your own 'new topic' here http://forum.avast.com/index.php?board=2.0 so as not to become mixed up in this one and we will try to help.
In that topic please answer these questions:
What avast version did you download and install or if you started out with the free version and are upgrading ?
Have you received an email with your license file license.avastlic and have you entered it ?
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A member here calls you ignorant. Another member here told me to get off of the Net. I told him to go somewhere and then I get a warning. There are certain members here that think that they own/control this forum as they have no other life. Ignore these people.
This is more than just apparent now, as Iv been warned Im on the watch list, probably get locked for discussing the fact Iv been warned. Strangely, this the day after reporting a user calling me a d***head... as if that's just fine to do. Im making things up that aren't occurring apparently, yet most things Iv been able to post pics to.
BACK TO THE TOPIC: I only pointed out the FACT that MANY users are starting to report malaware issuse's ; including Avast warning them of a virus attack when they download the 3rd party software's we are TOLD to, or we don't get ANY help.
Im not saying the devs of the programs are inserting the malicious code but its being done... heck, maybe because this forum relies on them so dang much. That's not starting trouble, that's pointing out a fact of this forum. If that's breaking the rules, I don't know how to proceed at all. Thanks for the support and not being afraid to tell it like it is...
A member here calls you ignorant. Another member here told me to get off of the Net. I told him to go somewhere and then I get a warning. There are certain members here that think that they own/control this forum as they have no other life. Ignore these people.
A question I have is why can I see that you are being watched? This is not a way a forum should be run. Only staff should know who is being watched or moderated as in My Case. I would like the name of the Admin of this forum and or his/hers email address.
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Are you people afraid to answer a simple question?
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Do they ask us to install third party software's that are being uncovered for containing, or at least harboring, malaware code, and being told by MULTIPLE users some of their exploits start occurring AFTER installation of said 3rd party apps... YES.
This reminds me of people inhaling beer.. sure all the cool kids are doing it; even the most popular of them. Is it bad for you and will it eventually cause you great harm.. YES.
So because the support is free, we are supposed to ignore the mounting evidence that is even beginning to fill this very board... NO!
That's all that needs be said. Im out, as if one cant do the research h themselves but simply insult and admonish others for their findings and occurrences... its a waste of time and they will eventually go away as they either realize the truths or go father in fantasy with their opinion.
BTW VLK.. do you really think this semi-new poster is anyone other than PawnedUs, or his best buddy protecting their interest? And nice language, eh?
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These are from reply 7 my post but these are NOT my words. If you people are going to edit users posts then It appears that I wasted money the last few years buying this Avast Product. Who ever is in charge of this forum is not very good at it!
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Your Reply #7 has not been edited, otherwise the post would have the Edit tagged on to the bottom of the post and which moderator edited.
So it appears that you incorrectly quoted UserA789's post in Reply #6 above yours.
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I would like the name of the Admin of this forum and or his/hers email address.
click report to moderator in lower right corner of your post .... or any post .... and write your complains.
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These are from reply 7 my post but these are NOT my words. If you people are going to edit users posts then It appears that I wasted money the last few years buying this Avast Product. Who ever is in charge of this forum is not very good at it!
A DavidR already said to you, you incorrectly quoted UserA789's post in Reply #6 above yours.
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Your Reply #7 has not been edited, otherwise the post would have the Edit tagged on to the bottom of the post and which moderator edited.
So it appears that you incorrectly quoted UserA789's post in Reply #6 above yours.
Sorry but I did not do that.
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I would like the name of the Admin of this forum and or his/hers email address.
click report to moderator in lower right corner of your post .... or any post .... and write your complains.
I have done that.
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The Support both here and at the real support site is as good as it gets. I have just had a few bad days due to personal issues and I do apologize to everyone here for my attitude the last few days. I think that I am not cut out to be testing Security Products since I am already using a pre release version of Firefox. So I went back to 8.0.1489 at least until this Beta gets to an RC stage. So far I am impressed with it. Keep up the good work!
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Your Reply #7 has not been edited, otherwise the post would have the Edit tagged on to the bottom of the post and which moderator edited.
So it appears that you incorrectly quoted UserA789's post in Reply #6 above yours.
Sorry but I did not do that.
Well no one else did it, your post wasn't edited and it is a match for what was posted in Reply #6. But if you look further back the initial misquote started even earlier alan1998's Reply #5 and it continued in UserA789's Reply #6.
Your post Reply #7 just followed that error, no conspiracy no one edited your post.
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Thanks David